152 Customer Relations jobs in Marrero

Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
? High school diploma or equivalent required
Experience
? Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
? Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
? Ability to understand, remember and apply oral and/or written instructions
? Ability to understand and follow basic instructions and guidelines
? Must be able to see and speak with customers and observe equipment operation.
? Occasionally perform tasks while standing and walking up to 100% of time
? Reach, bend, kneel and have high level of manual dexterity
? Occasionally be required to lift and carry up to 25 pounds
? Fast paced environment with frequent interruptions
? Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens ? Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
? Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-22252
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**Role and Responsibilities of a Bleeding Management KAM**
**About the Role:**
The KAM will play a vital role in the successful launch of a new Bleeding Management product within the Grifols Biopharma portfolio. The KAM will develop and execute Account plans for a specified "Account List" of Health Systems designed to increase the adoption and utilization of the Grifols Bleeding Management product portfolio. The KAM's primary responsibility will be to ensure the Grifols Bleeding Management products are available when requested by Physicians for use during appropriate procedures within specified Health Systems. The KAM will be responsible to coordinate and communicate the sales activities on a regular cadence with key Grifols Stakeholders across multiple departments and functions including Territory Sales Representatives, Regional Sales Directors, Managed Markets, the Product Brand Team and other necessary stakeholders. The KAM will report directly to the Regional Sales Director with responsibility for their specific geographic alignment.
**The KAM Role will execute the following:**
**KAM Customer Related Responsibilities and Activities**
+ Cultivate a network of Grifols Bleeding Management Product advocates that are key members of the decision-making process within a targeted Health System which may include various Heads of Department, KOL's and Key Decision Makers / Influencers both inside and outside of the P&T Committee
+ Understand who the P&T Members are within a Health System and build a relationship with those individuals
+ Understand and engage with the specific process required for product approval and availability for use during appropriate surgical procedures within each targeted account
+ Collaborate with Regional Sales Directors and their team of Specialty Sales Representatives to develop physician influencer champions to submit and approve P&T requests to add product to formulary
+ To drive the pull-through of prioritized Grifols Bleeding Management products, the KAM should develop KOL champions to drive a new standard-of-care and protocol changes within targeted health systems
+ Possess an understanding of the purchase landscape, and how each targeted Grifols Bleeding Management Product fits within the Health System's existing purchase structure (i.e. Distributor, GPO, Contract Status, Consignment, etc.)
+ Develop and execute a Strategic Account Plan for each targeted customer through collaboration with all Grifols stakeholders
+ Understand the entire book of Biopharma business Grifols may have within a Health System, and appropriately and strategically leverage existing Grifols relationships
+ Collaborate and engage the National Accounts team when any contracting needs/opportunities arise. The KAM would be available to provide any necessary support to the responsible National Account Manager (NAM) in the execution of the contracting process
+ Understand when to engage the HEOR Team to connect them with the customer as appropriate
+ Possess an understanding of the Managed Care landscape and when to utilize necessary internal resources to assist the customer (i.e. Director of Reimbursement, Payer Team, etc.)
+ Compliantly engage and interact with the MSL Team should a need arise
**KAM Resources Utilization**
+ Maintain updated and accurate CRM Data
+ Build an Account focused Business Strategy in alignment with corporate strategies and goals utilizing available data resources
+ Lead and coordinate the Account Strategy and Tactics utilizing all resources available including the collaboration of the Regional Sales Directors, their Territory Sales Team and relevant stakeholders
+ Provide Key Account Management insights to Sales Leadership and appropriate internal stakeholders to assist in customer strategy development and resource needs
+ Utilization of all available educational resources to develop knowledge about products and disease states while also utilizing these resources where appropriate to drive awareness with the customer
+ Follow Grifols Compliance Guidelines for management and use of Corporate T&E Expense Card.
**Product Portfolio Knowledge**
+ Clearly articulate the feature and benefit of key Bleeding Management products and understand the "Why" behind their importance to the customer
+ Possess an understanding of all products in the Grifols Bleeding Management product portfolio and articulate the value proposition of each brand to appropriate customer contacts
+ Due to the nature of coordinating Grifols Bleeding Management sales activity within a Hospital or Health System where other Grifols products are sold, it is important to have familiarity with other products within the Grifols portfolio (Gamunex, Albutein, HyperRAB, Xembify and Prolastin), and then understand who and when to engage the key Grifols stakeholders to assist the customer should a request for assistance be made that is beyond the scope of the Bleeding Management product portfolio
**Qualifications**
+ 6 years of Sales Experience in Biologics or Pharmaceuticals with 3+ years selling in the Hospital / Institutional Environment
+ 2+ years in a Health System "Account Management" Role
+ Existing relationships with health system decision makers, P&T committee members, health system director level within pharmacy, purchasing or supply chain
+ Previous experience influencing standard-of-care or protocol changes within institutional / health system environments a bonus
+ History of formulary wins within large hospital systems within the geography
+ Understanding of the GPO, Health System & Distribution channel and their relation to a health system's decision making and product approval process
+ History of collaboration across sales & cross-functional teams to drive account specific strategy
+ A history of consistently meeting or exceeding sales goals
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
**Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.**
Learn more about Grifols ( ID:** 527940
**Type:** Regular Full-Time
**Job Category:** Sales/Sales Operations