426 Customer Relations jobs in Monte Vista
Part-Time Customer Relations Specialist

Posted 2 days ago
Job Viewed
Job Description
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
$19.38 - $24.23 an hour (dependant on experience)
This position may be eligible for overtime pay based on business needs.
**Responsibilities**
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts, and more!
For eligibility and a full list of our benefit offerings please visit: .
**Qualifications**
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, citizenship or immigration status, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ( )_
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**_Job Location_** _US-CA-Scotts Valley_
**_Posted Date_** _4 weeks ago_ _(7/14/2025 10:00 AM)_
**_Job ID_** _2025-15779_
**_Category_** _Customer Service_
**_Position Type_** _Part-time Regular_
Japanese Banking Liquidity Relationship Management

Posted 4 days ago
Job Viewed
Job Description
+ Provides support for pre-sales sales activities such as presentations, bids/proposals, and requests for information.
+ Retains and expands existing relationships to achieve portfolio retention, sales, service, and profitability objectives.
+ Establishes and enhances the Bank's brand by participating in meaningful and focused business and community.
+ Participates in industry forums and conferences to keep apprised of all industry trends, competitive insights, products and services.
+ Provides subject matter expertise on market conditions and trends to maintain a high level of environmental awareness.
+ Coordinates cash management product implementation and financial transaction set-up.
+ Ensures consistent personnel training throughout the team.
+ Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.
+ Gathers data to advance sale process and completes all required documentation.
+ Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action.
+ Tracks implementation requests to keep the process on track with timelines.
+ Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.
+ Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes.
+ Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs.
+ Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met.
+ Maintains current client information on Bank system/files to ensure client history is accurate and complete.
+ Ensures accurate billing to clients.
+ Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
+ Exercises judgment to identify, diagnose, and solve problems within given rules.
+ Works independently on a range of complex tasks, which may include unique situations.
+ Broader work or accountabilities may be assigned as needed.
**Qualifications:**
+ Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
+ Technical proficiency gained through education and/or business experience.
+ Verbal & written communication skills - In-depth.
+ Collaboration & team skills - In-depth.
+ Analytical and problem solving skills - In-depth.
+ Influence skills - In-depth.
+ Data driven decision making - In-depth.
**Salary:**
$69,000.00 - $127,800.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Associate Director, IT Business Relationship Management (Compliance) (Redwood City)
Posted today
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Job Description
Join to apply for the Associate Director, IT Business Relationship Management (Compliance) role at Corcept Therapeutics
Associate Director, IT Business Relationship Management (Compliance)Join to apply for the Associate Director, IT Business Relationship Management (Compliance) role at Corcept Therapeutics
Get AI-powered advice on this job and more exclusive features.
Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.
In 2012, we received FDA approval of Korlym (mifepristone), the first approved treatment for hypercortisolism (Cushings syndrome).
Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.
What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.
The Associate Director, IT Business Relationship Management (BRM) Compliance will serve as the primary liaison between the Compliance function and IT, enabling the delivery of technology solutions that align with regulatory requirements, business strategy, and operational goals. This role is responsible for understanding the needs of the Compliance organization, translating them into scalable IT solutions, and ensuring continuous alignment between business priorities and IT capabilities in a highly regulated and evolving environment. This role reports to the Senior Director of Business Relationship Management (BRM). The Compliance organization includes Quality, Regulatory and Patient Safety teams. This is a hybrid role typically requiring on-site presence at least 3 days per week.
Responsibilities:
- Support and partner with the Senior Director of Business Relationship Management, drive and oversee key initiatives in a rapidly expanding environment
- Partner with the Compliance organizations to:
- Lead the delivery of IT initiatives that meet business needs, regulatory requirements, and stakeholder expectations
- Translate Compliance business requirements into scalable, compliant processes and technical solutions aligned with enterprise IT standards
- Oversee the support and performance of Compliance applications, ensuring consistent service delivery and issue resolution through internal teams and managed service providers
- Oversee end-to-end management of IT projectsincluding planning, design, and implementationensuring projects are delivered on time, within scope, and with measurable business impact
- Develop and maintain a dynamic multi-year technology and capability roadmap tailored to the Compliance organizations that addresses both current operational demands and future growth opportunities, supporting strategic business objectives and evolving regulatory landscapes
- Track and manage the Total Cost of Ownership (TCO) for Compliance-related technologies, recommending cost-effective solutions without compromising compliance or performance
- Lead a team of managed service providers supporting the lines of business technology needs including project delivery, solution design, enhancement requests and support services
- Establish and track key performance indicators (KPIs) and service level agreements (SLAs) to measure success and ensure accountability across internal teams and vendors
- Collaborate with cross-functional IT teams to ensure seamless delivery of services, efficient communication, and shared accountability for outcomes
- Support change management efforts by identifying process improvement opportunities, advocating for digital transformation, and enabling scalable IT solutions
- Establish clear performance metrics and service level agreements (SLAs) to monitor IT service delivery, project outcomes, and stakeholder satisfaction
- Stay informed of emerging industry trends, best practices, and regulatory changes to proactively recommend technologies and process adaptations that empower the company during phases of rapid expansion
- Uphold Corcepts Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Companys ethics and patient-first principles
- Strong understanding of Compliance business processes, requirements, and the supporting IT systems
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through implementation, sharing wider themes and trends with the Senior Service Partner
- Strong record of accomplishment of delivering complex technology projects successfully, addressing business needs
- Strategic thinker with demonstrated ability to identify and implement technology solutions that align with business goals
- Strong understanding of building and operating a technology support function
- BS/BA degree in a related discipline is required. Training or equivalent experience in IT or business management is beneficial but not required
- 7+ years of experience in life sciences with a focus on IT system delivery
- 3+ years of experience in Program & Project Management, including the Software Development Lifecycle and Computer Systems Validation process
- Excellent communication skills
Applicants must be currently authorized to work in the United States on a full-time basis.
For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link.
Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs.
Please visit our website at: Corcept is an Equal Opportunity Employer
Corcept will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview. Though we use third-party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Corcept.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
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#J-18808-LjbffrAssociate Director, IT Business Relationship Management (Compliance) (Redwood City)
Posted 1 day ago
Job Viewed
Job Description
Redwood City, California, United States
Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.
In 2012, we received FDA approval of Korlym (mifepristone), the first approved treatment for hypercortisolism (Cushings syndrome).
Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.
What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.
The Associate Director, IT Business Relationship Management (BRM) Compliance will serve as the primary liaison between the Compliance function and IT, enabling the delivery of technology solutions that align with regulatory requirements, business strategy, and operational goals. This role is responsible for understanding the needs of the Compliance organization, translating them into scalable IT solutions, and ensuring continuous alignment between business priorities and IT capabilities in a highly regulated and evolving environment. This role reports to the Senior Director of Business Relationship Management (BRM). The Compliance organization includes Quality, Regulatory and Patient Safety teams. This is a hybrid role typically requiring on-site presence at least 3 days per week.
Responsibilities:
- Support and partner with the Senior Director of Business Relationship Management, drive and oversee key initiatives in a rapidly expanding environment
- Partner with the Compliance organizations to:
- Lead the delivery of IT initiatives that meet business needs, regulatory requirements, and stakeholder expectations
- Translate Compliance business requirements into scalable, compliant processes and technical solutions aligned with enterprise IT standards
- Oversee the support and performance of Compliance applications, ensuring consistent service delivery and issue resolution through internal teams and managed service providers
- Oversee end-to-end management of IT projectsincluding planning, design, and implementationensuring projects are delivered on time, within scope, and with measurable business impact
- Develop and maintain a dynamic multi-year technology and capability roadmap tailored to the Compliance organizations that addresses both current operational demands and future growth opportunities, supporting strategic business objectives and evolving regulatory landscapes
- Track and manage the Total Cost of Ownership (TCO) for Compliance-related technologies, recommending cost-effective solutions without compromising compliance or performance
- Lead a team of managed service providers supporting the lines of business technology needs including project delivery, solution design, enhancement requests and support services
- Establish and track key performance indicators (KPIs) and service level agreements (SLAs) to measure success and ensure accountability across internal teams and vendors
- Collaborate with cross-functional IT teams to ensure seamless delivery of services, efficient communication, and shared accountability for outcomes
- Support change management efforts by identifying process improvement opportunities, advocating for digital transformation, and enabling scalable IT solutions
- Establish clear performance metrics and service level agreements (SLAs) to monitor IT service delivery, project outcomes, and stakeholder satisfaction
- Stay informed of emerging industry trends, best practices, and regulatory changes to proactively recommend technologies and process adaptations that empower the company during phases of rapid expansion
- Uphold Corcepts Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Companys ethics and patient-first principles
Preferred Skills, Qualifications and Technical Proficiencies:
- Strong understanding of Compliance business processes, requirements, and the supporting IT systems
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through implementation, sharing wider themes and trends with the Senior Service Partner
- Strong record of accomplishment of delivering complex technology projects successfully, addressing business needs
- Strategic thinker with demonstrated ability to identify and implement technology solutions that align with business goals
- Strong understanding of building and operating a technology support function
Preferred Education and Experience:
- BS/BA degree in a related discipline is required. Training or equivalent experience in IT or business management is beneficial but not required
- 7+ years of experience in life sciences with a focus on IT system delivery
- 3+ years of experience in Program & Project Management, including the Software Development Lifecycle and Computer Systems Validation process
The pay range that the Company reasonably expects to pay for this headquarters-based position is $209,700- $246,700; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.
Applicants must be currently authorized to work in the United States on a full-time basis.
For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link .
Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs.
Corcept is an Equal Opportunity Employer
Corcept will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview. Though we use third-party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Corcept.
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Corcept Therapeuticss Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
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Managing Director / Director, Relationship Management, Wealth Advisory Firms (Menlo Park)
Posted 1 day ago
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About Allocate
Allocate is transforming private market investing by enabling RIAs and family offices to seamlessly discover, model, and manage their private market exposure.
Our platform combines curated fund and co-investment opportunities with institutional-grade infrastructure. Through a single, data-rich digital experience, clients access top-tier opportunities across venture capital, private equity, private credit, and other private asset classesbacked by powerful tracking, analytics, and administration tools.
Role Overview
We are seeking a Managing Director and/or Director of Relationship Management to deepen and expand our engagement with wealth advisory firms. This individual will be responsible for managing and growing relationships with RIAs, multi-family offices, and private wealth managers, ensuring they leverage Allocate's platform to enhance their private market allocations. The ideal candidate has a deep understanding of private markets, a proven ability to build trusted partnerships with sophisticated wealth advisors, and a strong passion for building a next-generation private markets technology company.
Responsibilities:
- Develop and manage relationships with RIAs, multi-family offices, and independent wealth managers, with a primary focus on establishing and growing relationships with new wealth advisory firms.
- Serve as a trusted advisor, educating firms on private market strategies and the benefits of Allocate's platform and suite of investment and technology solutions.
- Partner with advisory teams to structure private market portfolios that align with their clients' investment objectives.
- Drive engagement and platform adoption by delivering high-touch relationship management, training, and thought leadership.
- Act as a subject matter expert on venture capital, private equity, co-investments, and other alternative investments, guiding advisors on manager selection, fund structures, and portfolio construction.
- Provide market intelligence, feedback, and insights to internal teams to enhance our offerings and client experience.
- Represent Allocate at industry conferences, roundtables, and client events to strengthen brand presence and thought leadership.
- 8+ years of experience in relationship management, sales, or advisory roles within private markets, asset management, or wealth management
- Established network of RIAs, multi-family offices, and private wealth advisors, with a specific focus on HNW/UHNW wealth advisory firms.
- Deep understanding of private market investments, including venture capital, private equity, co-investments, and alternative asset allocation strategies.
- Strong knowledge and passion for delivering technology-driven solutions, with previous technology sales experience strongly preferred.
- Experience working with investment platforms, fund structures, and a range of alternative investment vehicles.
- Proven ability to build and maintain relationships with senior-level decision-makers at wealth advisory firms.
- Strong communication and presentation skills, with an ability to simplify complex investment concepts for different audiences.
- Strategic and consultative approach to client engagement, with a focus on long-term partnerships.
- Ability to work independently; travel as needed within the region.
- Providing our clients with a world-class experience is our number one priority. We obsessively search for ways to improve the experience for our clients and partners. This requires extraordinary response times, proactivity, and ensuring that everything we do, from product strategy to offline communications is a top-tier client experience.
- Challenge convention: Instead of detailing all the reasons why an idea may not work, we constantly question things to determine how a viable idea may be put into motion.
- Commitment to continuous improvement: We find ways to personally scale each day by pushing ourselves up the learning curve.
- Meritocracy, not politics: We place the utmost value on results and rewards through merit, not reward actions driven by political agendas or behavior.
- Civil Discourse is embraced: We believe open, intellectually curious conversations are required to consistently arrive at the best decisions. Respect is paramount in our dealings with one another, but our mission is always to get the right answer collectively, not to be right.
- Be part of a high-growth fintech firm revolutionizing access to private markets.
- Work alongside a talented team of investment professionals, technologists, and industry leaders.
- Opportunity to shape the future of private market investing for wealth advisory firms and their clients.
- Competitive compensation package, including base salary, performance incentives, and equity participation
- Location: New York City or Menlo Park, CA (must be able to work from our New York City or Menlo Park office 3-4 days a week or as needed)
- Salary Range: $150,000 - $20,000. The actual salary will be determined based on the candidate's experience, location, skills, training, certifications and education, and other relevant qualifications specific to the role, as well as internal equity and market data. Total compensation may include discretionary performance-based bonuses based on individual, team, and company performance factors, and equity.
- Benefits: Medical, dental, vision, responsible time off (RTO), and 401K
- Employment: Full-time
- The role will be subject to Allocate's Code of Ethics and related compliance obligations of Allocate.
- Seniority level Director
- Employment type Full-time
- Job function Other
Referrals increase your chances of interviewing at Allocate by 2x
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#J-18808-LjbffrGVP - Support Account Management

Posted 4 days ago
Job Viewed
Job Description
ServiceNow is seeking a dynamic, visionary **Group Vice President (GVP), Support Account Management (SAM)** to lead and elevate our global Support Account Management organization as part of Customer Service and Support. **ServiceNow Customer Service and Support** provides services and support for all ServiceNow customers ranging from small to large enterprise customers, managed service providers and internal customers on the ServiceNow AI platform. The Support team consists of customer service agents, technical support engineers, support account managers, escalation managers and operations personnel distributed across the world.
**We are looking for a transformative leader** - a strategic, hands-on leader who thrives in complex, fast-evolving environments. You will be responsible for transforming and scaling the SAM function to deliver cutting-edge, premium support experiences to our customers, while helping shape the future of human/AI support delivery.
As SAM GVP, you will work cross-functionally with Customer Excellence, Product, Engineering, and Go-to-Market (GTM) teams to evolve our support offerings in a rapidly shifting AI-enabled world. You'll ensure ServiceNow continues to deliver differentiated value to our enterprise customers through innovation, operational rigor, and a deep-rooted ethos of **hospitality, excellence, and innovation** .
**What You Get to Do in This Role**
+ **Lead a global organization** of Support Account Managers delivering premium, white-glove customer experiences to enterprise clients.
+ **Reimagine and evolve the SAM offering** in partnership with Customer Excellence to continually evolve our premium support services.
+ **Build and execute a long-term vision and scalable operating model for** SAM that aligns with ServiceNow's growth trajectory and AI strategy.
+ **Drive sales, pricing, packaging, and GTM strategies for SAM services** , working closely with cross-functional stakeholders.
+ **Foster a culture of hospitality** and customer advocacy, ensuring SAM teams are trusted advisors who create long-term value.
+ **Champion the use of ServiceNow technology internally** , setting the example for how our platform enhances support delivery.
+ **Collaborate with Engineering, Product, and Operations** to identify and implement innovative tools, diagnostics, analytics, and portals.
+ **Drive operational excellence and continuous improvement** through automation, process optimization, and AI integration.
+ **Develop and mentor high-performing leaders** ; promote diversity, inclusion, and belonging across the organization.
+ **Lead strategic initiatives** and special projects that elevate the customer experience and improve business outcomes
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ **15+ years of experience in customer-facing operational leadership roles** within enterprise technology companies.
+ **Demonstrated bias for action and innovation leveraging AI, automation, and digital transformation, experience integrating AI** into support operations and leveraging AI-driven insights to improve service outcomes.
+ **Extensive experience partnering with Sales, Pricing/Packaging, GTM strategy** , and Customer Support or Customer Success.
+ **Passion for ServiceNow's products, culture, and mission** , with the ability to inspire and lead with humility and hunger.
+ **Exceptional executive presence** with excellent communication, influence, and stakeholder management skills; strategic and analytical thinking with exceptional executional discipline under pressure.
+ **A proven track record of transforming and scaling** support or customer success organizations or offerings globally.
+ **Experience-based understanding** of SaaS, enterprise software, cloud infrastructure, and support service delivery models.
+ **Experience integrating AI** into support operations and leveraging AI-driven insights to improve service outcomes.
+ **A builder's mindset** -entrepreneurial, innovative, and relentless in the pursuit of excellence.
+ Bachelor's degree required; advanced degree (MBA, etc.) is a plus.
For positions in this location, we offer a base pay of $266,700 - $453,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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