48 Customer Relations jobs in Monticello
Customer Service Support Specialist- onsite
Posted 1 day ago
Job Viewed
Job Description
Summary: The Customer Service Support Specialist position serves as the first technical point of contact for DRC Clients. This position is responsible for providing professional, high-level Customer Service by delivering technical information/instruction and resolving issues related to test administration, reports, client-specific testing policy, personal computers, and networks as they relate to DRC’s applications. This position serves as a positive influence in a rapidly changing environment. Essential Position Responsibilities:
● Receive, respond to, and resolve inbound Client contacts on DRC products, including NON-Technical issues as needed ● Manage unresolved incidents utilizing appropriate resources within required timelines ● Performs and maintains acceptable performance levels as measured against the following metrics:
client hold time, call lengths, call volumes, call quality, and overall customer satisfaction ● Required to achieve several certifications throughout training and contract duration ● Coordinate internal resources as necessary to ensure effective resolution ● Document and communicate to appropriate resources any recurring/critical client issue received ● Write, edit, and proof project documentation, email, and Knowledge articles ● Knowledgeable about assigned Clients, service offerings, policies/standards, and processes
Preferred Qualifications: ● High School Diploma/GED equivalent; Associate degree preferred ● 1-3 years of technical support experience in a non-scripted inbound Customer Contact Center ● Exceptional verbal and written communication skills ● Strong problem-solving and analytical skills ● Strong time management skills ● Demonstrated interpersonal and teamwork skills ● Proven technical skills with a strong familiarity with Microsoft Office Suite
Essential Job Requirements: ● Report to work promptly when scheduled and adhere to DRC temporary agent conduct and behavior expectations ● Be able to work under supervision and incorporate feedback to improve performance ● Relate effectively and work respectfully with diverse work groups ● Ability to consistently perform well during times of increased workload ● Manage multiple job functions simultaneously ● Other duties as needed Physical Requirements:
● Ability to sit and/or stand for up to 8-hour periods of time ● Ability to look at a computer monitor, and utilize a keyboard and/or mouse for up to 8 hours per day ● Ability to lift up to 15 pounds as necessary
The Employer retains the right to change or assign other duties to this position.
Customer Service Advocate
Posted 1 day ago
Job Viewed
Job Description
The Ed Napleton Automotive Group is looking for our next Customer Service Advocate located at Napleton's Chevrolet of Wayzata, the Customer Service Advocate isresponsible for making the customer experience the best that it can be when working with us.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
Job Duties:
- Conduct outbound calls, giving customers updates on their vehicle
- Assist with resolutions for customer complaints
- Contact customers regarding satisfactions surveys
- Contact customers regarding their survey scores
- Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically
- Perform any other special duties as requested by Dealer and other Managers.
- High school diploma or equivalent- required
- 2+ years of customer service experience - preferred
- Excellent oral communication skills- required
- Ability to communicate customers' interests needs and requests to management and sales personnel- required
- 18+ years of age or older to comply with the company driving policy- required
- Paid time off
- Family owned and operated.
- Health, Dental, Vision, & Life Insurance
- 401k
- Internal Growth
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Customer Service Engineer
Posted 1 day ago
Job Viewed
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
•Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
•Provide support to client identified VIPs
•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
•Perform Install/Move/Add or Change (IMAC) activities.
•Perform all assigned desk-side support activities
•Display outstanding technical and professional services skills at all times
•Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
•Understands and follows all documented service operations policies and procedures.
•Other duties or certifications may be assigned to meet business needs
Education and Experience:
•Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
•Maintain all required OEM Certifications as directed by Management
•Knowledge of relevant software and hardware systems
•Understanding of ITIL methodologies
•A+ certification is desired
•May require additional customer-specific certifications or training as required
Skills:
•Excellence in communication and customer-facing skills
•Strong oral, written and interpersonal skills
•Ability to follow instructions and processes with minimal instruction
•Ability to lift and or move various computer equipment up to 50 lbs.
•Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Associate
Posted 3 days ago
Job Viewed
Job Description
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1643241BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 1055 WAYZATA BLVD E,WAYZATA,MN,55391
**Full District Office Address:** 1055 WAYZATA BLVD E,WAYZATA,MN,55391-01000-15679-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 15679-WAYZATA MN
Customer Service Associate
Posted 15 days ago
Job Viewed
Job Description
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1635593BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 16750 COUNTY ROAD 30,MAPLE GROVE,MN,55311
**Full District Office Address:** 16750 COUNTY ROAD 30,MAPLE GROVE,MN,55311-04523-01479-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 01479-MAPLE GROVE MN
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