376 Customer Relations jobs in Mount Dora

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
NBC Sports Next is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.  
At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine ( , the largest youth sports club, league and team management platform; SportsEngine Play ( , the first ever streaming service for youth and amateur sports, GolfNow ( , the leading online tee time marketplace and provider of golf course operations technology; and GolfPass (  the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.  
This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine ( HQ, SportsEngine Motion ( , SportsEngine Play ( and SportsEngine Tourney. ( We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI ( enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe. 
Come join us as we work together as one team to innovate and deliver what's Next.  
NBC Sports Next is hiring a Director of Account Management who will report to the Vice President of Sales & Account Management. This role will lead a team focused on helping our clients succeed and driving long-term growth. This role is all about building strong relationships, improving how we work, and finding smart ways to grow the business while working closely with senior leaders to align on strategy.
Job Duties
+ Team Leadership & Development
+ Foster a culture of continuous improvement by building and leading a high-performing team that encourages, evaluates, and implements innovative ideas and solutions.
+ Recruit, develop, and retain top talent while driving career advancement and succession planning across the organization.
+ Conduct regular performance assessments to measure team effectiveness, engagement, and development progress.
+ Strategic & Operational Management
+ Collaborate on the development of annual budgets, compensation plans, and goal setting aligned with corporate financial objectives.
+ Evaluate and optimize resource allocation to meet productivity goals while managing costs effectively.
+ Standardize service level expectations, roles, and responsibilities across the team and in coordination with other departments.
+ Client Success & Growth
+ Ensure timely delivery of high-quality outcomes that exceed client expectations.
+ Develop and implement scalable customer success programs with measurable goals, including segment-specific strategies, training, and marketing initiatives.
+ Cultivate strategic relationships with key clients and partners to drive long-term value and growth.
+ Go-to-Market Strategy
+ Design and execute GTM strategies that exceed annual targets for customer acquisition, activation, retention, and product line expansion.
+ Collaborate with senior leadership on both organic and inorganic territory expansion plans.
+ Lead regular business reviews with executive leadership and direct reports to assess progress and align on strategic priorities.
Basic Requirements
+ 7+ years of go-to-market (GTM) leadership experience within a high-growth tech company, ideally with annual recurring revenue exceeding $25 million.
+ College degree or equivalent experience.
+ Proven ability to improve customer acquisition cost, team productivity, customer activation, net revenue retention, and product expansion.
+ Demonstrated success in building and scaling sales strategies and fostering a high-performance culture in dynamic, fast-paced markets.
+ Strategic thinker with a high capacity for solving complex business challenges.
Desired Characteristics
+ Strong understanding of sales engagement tools such as Outreach, SalesLoft, or InsideSales.com.
+ Charismatic, hands-on leader with exceptional communication and collaboration skills
+ Domain expertise in SaaS sales within e-commerce or other transactional industries.
+ Strong knowledge of the youth sport landscape and industry trends.
+ Strong communication skills with ability to engage senior stakeholders.
+ Strong analytical and strategic problem-solving skills.
+ Self-starter, problem solver, and team player.
Additional Requirements
+ Willingness to travel and work overtime, including weekends and holidays, sometimes with short notice.
+ Must be willing to work in Orlando, FL.
+ Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.