920 Customer Relations jobs in Wood Dale
Vice President of Customer Relations
Posted today
Job Viewed
Job Description
This range is provided by The Equus Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range$145,000.00/yr - $00,000.00/yr
Direct message the job poster from The Equus Group
This role is 5 days on site in Naperville *
Position Summary
Our client is seeking an experienced, strategic, and customer-centric Vice President of Customer Success to lead and scale their customer success organization. This role is responsible for driving customer satisfaction, retention, and operational excellence. The ideal candidate will be a dynamic leader with a passion for developing teams, optimizing processes, and championing the voice of the customer across the business.
Key Responsibilities
- Lead and manage a high-performing team of in-house and outsourced customer support representatives. Foster a culture of accountability, continuous improvement, and strong morale through effective coaching, performance management, and team development.
Operations Management:
- Own and drive key support metrics including ticket resolution times, Net Promoter Score (NPS), and Customer Satisfaction (CSAT) scores. Ensure consistent delivery of exceptional support experiences.
Process Optimization:
- Evaluate and redesign support workflows to increase efficiency and effectiveness. Leverage CRM systems, helpdesk tools, and chat platforms to streamline operations and enhance service delivery.
Cross-Functional Collaboration:
- Partner closely with Operations, Sales, Product, and other departments to ensure a seamless post-sale experience. Provide strategic input on how to evolve the customer journey and ensure alignment across teams.
Customer Retention & Advocacy:
- Act as the voice of the customer within the organization. Identify and surface recurring customer pain points to relevant stakeholders, helping to inform product and operational decisions that improve retention and satisfaction.
Qualifications
- 7-12+ years of experience in customer success, support, or client services, with at least 5 years in a senior leadership role.
- Proven ability to scale and lead geographically distributed or offshore support teams.
- Strong analytical mindset with a track record of using KPIs and data to drive performance.
- Hands-on experience with customer support platforms (e.g., Zendesk, Salesforce, Intercom) and CRM tools.
- Excellent communication and interpersonal skills with a collaborative, team-first mindset.
- Experience working in fast-paced, high-growth environments strongly preferred.
The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Seniority level- Seniority level Director
- Employment type Full-time
- Job function Customer Service, Sales, and Strategy/Planning
- Industries Hospitals and Health Care, Health and Human Services, and Public Health
Referrals increase your chances of interviewing at The Equus Group by 2x
Inferred from the description for this jobMedical insurance
Vision insurance
Get notified when a new job is posted.
Sign in to set job alerts for Vice President of Customer Relations roles.Rosemont, IL 185,000.00- 215,000.00 1 week ago
Aurora, IL 150,000.00- 170,000.00 2 weeks ago
Elk Grove Village, IL 150,000.00- 170,000.00 2 months ago
Lockport, IL 205,000.00- 215,000.00 2 weeks ago
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Principal Relationship Management
Posted 4 days ago
Job Viewed
Job Description
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
Responsible for cultivating the expanding multiple and complex client relationship by serving as relationship partner for the acceptance expansion in a portfolio. Serve as key influencer to identify and drive opportunities to expand the acceptance business target portfolio.
**How You'll Do It**
+ Develops proposals and negotiates agreements to maximize acceptance growth.
+ Manage and build relationships with new and existing partners.
+ Ensure all internal functions effectively support the delivery of the account objectives including Salesforce data integrity, training and education.
+ Maintain knowledge of partners, industry trends and competitive environment.
+ Performs market analysis and maintains a sales pipeline to recommend actions to close gaps.
+ Documents, monitors, and reports on the performance and status of acceptance.
+ Manages forecasting processes.
**Qualifications You'll Need**
**The Basics**
+ Bachelors Marketing, Finance, Business Administration and Management or related
+ 8+ years Business Development, Sales, Relationship Management, Strategy or Related
+ In lieu of education, 10+ years Business Development, Sales, Relationship Management, Strategy or Related
**Bonus Points If You Have**
+ Masters Marketing
+ Masters Finance
+ Masters Business Administration and Management
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally. Ability to communicate in written form.
+ Travel Requirements - Travel up to 10% of the time.
**_Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis._**
**Application Deadline:**
The application window for this position is anticipated to close on Aug-09-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
**Compensation:**
The base pay for this position generally ranges between $106,000.00 to $178,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
**Benefits:**
We also offer a range of benefits and programs based on eligibility. These benefits include:
+ Paid Parental Leave
+ Paid Time Off
+ 401(k) Plan
+ Medical, Dental, Vision, & Health Savings Account
+ Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
+ Recognition Program
+ Education Assistance
+ Commuter Benefits
+ Family Support Programs
+ Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance ( ).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
Director, Relationship Management - Diversified Industries
Posted 4 days ago
Job Viewed
Job Description
+ Leads and executes business development plans to that business goals are achieved or exceeded.
+ Provides strategic input into business decisions as a trusted advisor.
+ Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
+ Acts as a subject matter expert on relevant regulations and policies.
+ Advises on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs and business growth opportunities.
+ Conducts independent analysis and assessment to resolve strategic issues.
+ Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
+ Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
+ May network with industry contacts to gain competitive insights and best practices.
+ Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
+ Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
+ Manages the risk of the assigned complex portfolio in a timely and precise manner.
+ Directly manage the annual review process, interim reviews, specified quarterly reports and resolution of exceptions.
+ Maintains accurate documentation and ensure adherence to prescribed policies and procedures and overall safety of the Bank's position.
+ Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
+ Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.
+ Gathers data to advance sale process and completes all required documentation.
+ Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action.
+ Tracks implementation requests to keep the process on track with timelines.
+ Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.
+ Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes.
+ Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs.
+ Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met.
+ Maintains current client information on Bank system/files to ensure client history is accurate and complete.
+ Ensures accurate billing to clients.
+ Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
+ Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
+ Implements changes in response to shifting trends.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
+ Demonstrated history of successful business development, including ability to network in external markets
+ Demonstrated knowledge of relevant industry verticals and market's competitive environment
+ Experience in contact negotiations with both clients and legal counsel
+ Experience drafting responses to complex RFPs
+ Experience with Sales Strategy and Sales referral process development
+ Risk Management - In-depth
+ Sales and Service Management -In-depth
+ Relationship Management - In-depth
+ Change Leadership - Working
+ Conflict Management & Resolution -In-depth
+ Resource Planning - Working
+ Business Acumen - In-depth
+ Financial and Working Capital Understanding - In-depth
+ Strategic Thinking - Working
+ Seasoned professional with a combination of education, experience and industry knowledge.
+ Verbal & written communication skills - In-depth / Expert.
+ Analytical and problem solving skills - In-depth / Expert.
+ Influence skills - In-depth / Expert.
+ Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
+ Able to manage ambiguity.
+ Data driven decision making - In-depth / Expert.
**Salary:**
$122,400.00 - $228,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Vice President, Relationship Management - Commercial Banking
Posted 4 days ago
Job Viewed
Job Description
+ Develops new business by contacting prospects and clients, and by cross-selling Bank products and services that include credit, trust/investment and cash management.
+ Participates and provides leadership in Bank and community activities to increase Bank's brand visibility and to enhance new business opportunities.
+ Applies deep expertise in bank products, processes and systems and effectively trouble shooting to ensure a high-quality client experience.
+ May coordinate closing with closing department, clients and attorneys.
+ Serves as a daily escalation resource to ensure client expectations are met or exceeded.
+ Advises clients on loan products, options, rates, terms and collateral requirements.
+ May advise business clients on cash management/deposits solutions.
+ Advises clients, where possible, on business management and other financial matters.
+ Develops and manages Commercial banking relationships, plans for prospective clients;
+ may include focused calling and pipeline management activities.
+ Acts as the prime subject matter expert for internal/external stakeholders.
+ Provides oversight, monitoring, and reporting specific to assigned business group for regulatory remediation.
+ Analyzes financial and related data to determine the needs of the client for proper structuring of the Bank's products and services.
+ Monitors and tracks performance, and addresses any issues.
+ Ensures proper documentations for loans and cash management services.
+ Reviews loan applications and cash management service agreements for completeness and accuracy and submits applications to appropriate departments for timely processing.
+ Evaluates and structures loan requests, determining appropriate documentation for Approved loans.
+ Negotiates terms under which credit/cash management services will be extended, including costs, repayment method, collateral requirements.
+ Ensures extension of credit/delivery of cash management services is in accordance with corporate policies, pricing guidelines, portfolio considerations.
+ Follows up after closing to insure all documents are completed and filed.
+ Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.
+ Gathers data to advance sale process and completes all required documentation.
+ Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action.
+ Tracks implementation requests to keep the process on track with timelines.
+ Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.
+ Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes.
+ Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs.
+ Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met.
+ Maintains current client information on Bank system/files to ensure client history is accurate and complete.
+ Ensures accurate billing to clients.
+ Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
+ Provides specialized consulting, analytical and technical support.
+ Exercises judgment to identify, diagnose, and solve problems within given rules.
+ Works independently and regularly handles non-routine situations.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
+ Deep knowledge and technical proficiency gained through extensive education and business experience.
+ Verbal & written communication skills - In-depth.
+ Collaboration & team skills - In-depth.
+ Analytical and problem solving skills - In-depth.
+ Influence skills - In-depth.
+ Data driven decision making - In-depth.
**Salary:**
$88,800.00 - $165,600.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Vice President, Relationship Management - Diversified Industries
Posted 4 days ago
Job Viewed
Job Description
+ Leads and executes business development plans to that business goals are achieved or exceeded.
+ Provides strategic input into business decisions as a trusted advisor.
+ Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
+ Acts as a subject matter expert on relevant regulations and policies.
+ Advises on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs and business growth opportunities.
+ Conducts independent analysis and assessment to resolve strategic issues.
+ Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
+ Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
+ May network with industry contacts to gain competitive insights and best practices.
+ Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
+ Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
+ Manages the risk of the assigned complex portfolio in a timely and precise manner.
+ Directly manage the annual review process, interim reviews, specified quarterly reports and resolution of exceptions.
+ Maintains accurate documentation and ensure adherence to prescribed policies and procedures and overall safety of the Bank's position.
+ Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
+ Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.
+ Gathers data to advance sale process and completes all required documentation.
+ Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action.
+ Tracks implementation requests to keep the process on track with timelines.
+ Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.
+ Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes.
+ Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs.
+ Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met.
+ Maintains current client information on Bank system/files to ensure client history is accurate and complete.
+ Ensures accurate billing to clients.
+ Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
+ Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
+ Implements changes in response to shifting trends.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
+ Demonstrated history of successful business development, including ability to network in external markets
+ Demonstrated knowledge of relevant industry verticals and market's competitive environment
+ Experience in contact negotiations with both clients and legal counsel
+ Experience drafting responses to complex RFPs
+ Experience with Sales Strategy and Sales referral process development
+ Risk Management - In-depth
+ Sales and Service Management -In-depth
+ Relationship Management - In-depth
+ Change Leadership - Working
+ Conflict Management & Resolution -In-depth
+ Resource Planning - Working
+ Business Acumen - In-depth
+ Financial and Working Capital Understanding - In-depth
+ Strategic Thinking - Working
+ Seasoned professional with a combination of education, experience and industry knowledge.
+ Verbal & written communication skills - In-depth / Expert.
+ Analytical and problem solving skills - In-depth / Expert.
+ Influence skills - In-depth / Expert.
+ Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
+ Able to manage ambiguity.
+ Data driven decision making - In-depth / Expert.
**Salary:**
$122,400.00 - $228,000.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Sr. Product Owner - Customer Relationship Management (CRM)
Posted today
Job Viewed
Job Description
Sr. ProductOwner - Customer Relationship Management (CRM) Join to apply for the Sr. ProductOwner - Customer Relationship Management (CRM) role at International Sr. ProductOwner - Customer Relationship Management (CRM) 1 day ago Be among the first 25 applicants Join to apply for the Sr. ProductOwner - Customer Relationship Management (CRM) role at International Position Overview International is undergoing a transformation from being a supplier of trucks, buses and engines to a being a supplier of complete and sustainable transport solutions and is strongly committed in evolving its digital capabilities and tools. Position Overview International is undergoing a transformation from being a supplier of trucks, buses and engines to a being a supplier of complete and sustainable transport solutions and is strongly committed in evolving its digital capabilities and tools. We have a great opportunity on our Team for a Sr. Product Owner - Customer Relationship Management (CRM) based in our Lisle, Illinois Corporate Headquarters. The ideal candidate will have a strong background in CRM technologies, excellent communication skills, and a proven track record of successfully managing product lifecycles from conception to launch. The individual will interact with the stakeholders, developers, analysts, and business leads to create a strategic prioritization of features, adding value and drive innovation and revenue who will serve as the soup-to-nuts product leader from ideation and requirements gathering through deployment and lifecycle management. Responsibilities Product Vision and Strategy: Support the Development and communicate the product vision and strategy for the CRM system. Align product goals with business objectives and customer needs. Backlog Management: Create, prioritize, and maintain the product backlog. Ensure that the development team has a clear understanding of the product requirements and priorities. Stakeholder Collaboration: Work closely with stakeholders, including sales, marketing, customer support, and IT, to gather requirements and feedback. Facilitate communication between stakeholders and the development team. Product Development: Collaborate with the development team to define and refine user stories and acceptance criteria. Participate in sprint planning, reviews, and retrospectives. Ensure timely delivery of high-quality product increments. Performance Monitoring: Monitor product performance and user engagement metrics. Identify areas for improvement and implement changes to enhance the product. Minimum Requirements Bachelor's degree At least 9 years of technical project/program management and/or product owner experience At least 2 years of lead experience OR Master's degree At least 5 years of technical project/program management and/or product owner experience At least 2 years of lead experience OR At least 12 years of technical project/program management and/or product owner experience At least 2 years of lead experience Additional Requirements Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Strong understanding of CRM technologies and best practices. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience with Agile methodologies and tools (e.g., Scrum, Kanban, Jira). Proven experience in managing the product lifecycle from concept to launch. Experience with specific CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot). Certification as a Product Owner (e.g., CSPO, PSPO). Familiarity with data analytics and reporting tools. Benefits And Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. For this position, the expected salary range will be commensurate with the candidate's applicable skills, knowledge and experience. You can learn more about our comprehensive benefits package at #benefits. Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world. : this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth. About International From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit . International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Project Management Industries Motor Vehicle Manufacturing and Truck Transportation Referrals increase your chances of interviewing at International by 2x Get notified about new Product Owner jobs in Lisle, IL . Bolingbrook, IL $88,200.00-$25,000.00 1 week ago Greater Chicago Area 95,000.00- 115,000.00 21 hours ago Chicago, IL 100,000.00- 175,000.00 1 week ago Park Ridge, IL 95,000.00- 115,000.00 3 days ago Rosemont, IL 100,000.00- 130,000.00 2 weeks ago Chicago, IL 122,400.00- 228,000.00 1 week ago Chicago, IL 150,000.00- 160,000.00 2 weeks ago Chicago, IL 122,400.00- 228,000.00 1 week ago Lisle, IL 130,400.00- 179,300.00 2 days ago Chicago, IL 130,000.00- 160,000.00 2 days ago Chicago, IL 100,000.00- 140,000.00 1 week ago Chicago, IL 81,400.00- 151,800.00 2 days ago Chicago, IL 111,100.00- 185,100.00 1 week ago Senior Product Owner, Finance & Accounting Elgin, IL 109,250.00- 177,500.00 4 days ago Lisle, IL 130,400.00- 179,300.00 2 weeks ago Rosemont, IL 170,000.00- 240,000.00 2 weeks ago Chicago, IL 170,000.00- 240,000.00 2 weeks ago Chicago, IL 110,000.00- 185,000.00 17 hours ago Product Owner - Advanced Analytics, Credit Risk Solutions Chicago, IL 100,100.00- 150,000.00 2 weeks ago Director of Product - Game of Thrones Legends Chicago, IL 163,400.00- 230,000.00 1 month ago Chicago, IL 138,000.00- 173,000.00 1 week ago Concourse Product Manager - Payments - Vice President Senior Product Owner - Connected Fleet Management Solutions Sr Product Owner, Warehouse Labor Management Systems Rosemont, IL 95,000.00- 155,000.00 2 days ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Sr. Product Owner - Customer Relationship Management (CRM)
Posted 1 day ago
Job Viewed
Job Description
Sr. ProductOwner - Customer Relationship Management (CRM) Join to apply for the Sr. ProductOwner - Customer Relationship Management (CRM) role at International Sr. ProductOwner - Customer Relationship Management (CRM) 1 day ago Be among the first 25 applicants Join to apply for the Sr. ProductOwner - Customer Relationship Management (CRM) role at International Position Overview International is undergoing a transformation from being a supplier of trucks, buses and engines to a being a supplier of complete and sustainable transport solutions and is strongly committed in evolving its digital capabilities and tools. Position Overview International is undergoing a transformation from being a supplier of trucks, buses and engines to a being a supplier of complete and sustainable transport solutions and is strongly committed in evolving its digital capabilities and tools. We have a great opportunity on our Team for a Sr. Product Owner - Customer Relationship Management (CRM) based in our Lisle, Illinois Corporate Headquarters. The ideal candidate will have a strong background in CRM technologies, excellent communication skills, and a proven track record of successfully managing product lifecycles from conception to launch. The individual will interact with the stakeholders, developers, analysts, and business leads to create a strategic prioritization of features, adding value and drive innovation and revenue who will serve as the soup-to-nuts product leader from ideation and requirements gathering through deployment and lifecycle management. Responsibilities Product Vision and Strategy: Support the Development and communicate the product vision and strategy for the CRM system. Align product goals with business objectives and customer needs. Backlog Management: Create, prioritize, and maintain the product backlog. Ensure that the development team has a clear understanding of the product requirements and priorities. Stakeholder Collaboration: Work closely with stakeholders, including sales, marketing, customer support, and IT, to gather requirements and feedback. Facilitate communication between stakeholders and the development team. Product Development: Collaborate with the development team to define and refine user stories and acceptance criteria. Participate in sprint planning, reviews, and retrospectives. Ensure timely delivery of high-quality product increments. Performance Monitoring: Monitor product performance and user engagement metrics. Identify areas for improvement and implement changes to enhance the product. Minimum Requirements Bachelor's degree At least 9 years of technical project/program management and/or product owner experience At least 2 years of lead experience OR Master's degree At least 5 years of technical project/program management and/or product owner experience At least 2 years of lead experience OR At least 12 years of technical project/program management and/or product owner experience At least 2 years of lead experience Additional Requirements Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Strong understanding of CRM technologies and best practices. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience with Agile methodologies and tools (e.g., Scrum, Kanban, Jira). Proven experience in managing the product lifecycle from concept to launch. Experience with specific CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot). Certification as a Product Owner (e.g., CSPO, PSPO). Familiarity with data analytics and reporting tools. Benefits And Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. You can learn more about our comprehensive benefits package at Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth. About International From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Project Management Industries Motor Vehicle Manufacturing and Truck Transportation Referrals increase your chances of interviewing at International by 2x Get notified about new Product Owner jobs in Lisle, IL . Bolingbrook, IL $88,200.00-$25,000.00 1 week ago Greater Chicago Area 95,000.00- 115,000.00 21 hours ago Chicago, IL 100,000.00- 175,000.00 1 week ago Park Ridge, IL 95,000.00- 115,000.00 3 days ago Rosemont, IL 100,000.00- 130,000.00 2 weeks ago Chicago, IL 122,400.00- 228,000.00 1 week ago Chicago, IL 150,000.00- 160,000.00 2 weeks ago Chicago, IL 122,400.00- 228,000.00 1 week ago Lisle, IL 130,400.00- 179,300.00 2 days ago Chicago, IL 130,000.00- 160,000.00 2 days ago Chicago, IL 100,000.00- 140,000.00 1 week ago Chicago, IL 81,400.00- 151,800.00 2 days ago Chicago, IL 111,100.00- 185,100.00 1 week ago Senior Product Owner, Finance & Accounting Elgin, IL 109,250.00- 177,500.00 4 days ago Lisle, IL 130,400.00- 179,300.00 2 weeks ago Rosemont, IL 170,000.00- 240,000.00 2 weeks ago Chicago, IL 170,000.00- 240,000.00 2 weeks ago Chicago, IL 110,000.00- 185,000.00 17 hours ago Product Owner – Advanced Analytics, Credit Risk Solutions Chicago, IL $1 0,100.00- 150,000.00 2 weeks ago Director of Product - Game of Thrones Legends Chicago, IL 163,400.00- 230,000.00 1 month ago Chicago, IL 138,000.00- 173,000.00 1 week ago Concourse Product Manager - Payments - Vice President Senior Product Owner – Connected Fleet Management Solutions Sr Product Owner, Warehouse Labor Management Systems Rosemont, IL $9 ,000.00- 155,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Be The First To Know
About the latest Customer relations Jobs in Wood Dale !