5 Customer Relationship Management jobs in Tucson

Join to apply for the Graduate Customer Success Manager role at Canonical

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Join to apply for the Graduate Customer Success Manager role at Canonical

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

What we are looking for in you

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

Additional skills that you might also bring

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

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Description & Requirements

As a key member of the Connection Point Service team, Customer Success Director plays an integral role in helping Maximus achieve our strategic objective of Connection Point adoption and providing top class service to clients. Through engagement on customer centric tasks and initiatives and building and maintaining relationships with key client accounts, the Customer Success Director of Connection Point Customer Success team will be the point person working with clients and connection point delivery team by maintaining customer relationships and ensuring the delivery team understands the "why" behind what we're building, and champions connection point adoption and capabilities across the broader organization.

Essential Duties and Responsibilities:

- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.

- Define standardized processes in identifying the project specific backlog and O&M backlog. This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.

- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.

- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.

- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.

- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.

- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.

- Manage the performance of a small team of customer success analysts. Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc. by partnering with Data Analysts and CP Service Delivery teams.

- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.

- Define standardized processes in identifying the project specific backlog and O&M backlog. This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.

- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.

- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.

- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.

- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.

- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.

- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.

- Define and manage process for post release validations and establish communication channel with clients and Connection Point leadership.

- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc. by partnering with Data Analysts and CP Service Delivery teams.

- Discuss financial and non-financial metrics with project ops on a recurring schedule.

- Build and maintain relationships with customers (project teams), ensuring their needs are met, and overseeing the overall customer experience.

- Building strong customer relationships - Creating and executing success plans - Providing training and guidance - Monitoring customer satisfaction - Cross-selling and upselling opportunities.

- Influence key stakeholders to understand the cost/benefit value of connection point adoption.

- Manage the performance of a small team of customer success analysts. Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.

- Bachelor's degree in related field.

- 10-12 years of relevant professional experience.

- Ability to influence others both within and outside of immediate team to achieve results.

- Be Data-centric, focusing on collecting, analyzing, and interpreting customer data to derive insights and drive strategies.

- Good knowledge of how to apply technology to drive connection point transformation into existing business models.

- Good knowledge of agile delivery practices.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

130,240.00

Maximum Salary

$

195,360.00

**Overview**
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
**Responsibilities**
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts, and more!
For eligibility and a full list of our benefit offerings please visit: .
**Qualifications**
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ( )_
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**_Need help finding the right job?_**
_We can recommend jobs specifically for you!_
**_Job Location_** _US-AZ-Payson_
**_Posted Date_** _1 month ago_ _(6/6/2025 3:50 PM)_
**_Job ID_** _2025-15580_
**_Category_** _Customer Service_
**_Position Type_** _Full-time Regular_

**Position Summary:**
Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers - who will depend on you to achieve success.
Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more. You'll collaborate with a high-energy, driven team as you build a solid foundation in sales and operations. You'll enjoy flexible schedules, excellent benefits, associate incentives and discount programs. You'll be on the fast track to furthering your management career, with advancement opportunities at hundreds of our locations nationwide.
Click below to see what makes Penske great!
Why Penske ( Responsibilities:**
- Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500.
- Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace
- Generate new business leads as well as foster existing customer relationships
- Ensure complete customer satisfaction in a fast-paced environment.
**Why is Penske for you?**
+ We take pride in offering a competitive wage and great benefits.
+ Our Sales and Operations Management Trainee role is an hourly role, offering a starting salary of at least $52,000 per year. (May vary based on prior relevant work experience and market)
+ This position, at this location, offers premium pay for weekend work (weekend differential)
+ Advancement opportunities follow 6-9-month training period and include a generous base pay increase at that time.
**Schedule:** Flexible, must be prepared to work evenings and weekends as necessary.
**Pay:** $5/hr. or 52,000. Reviews every 6-9 months.
**Qualifications:**
- Bachelor's degree required, preferred concentration in Business or Marketing
- Effective communication skills, both written and verbal
- Internship or related work experience in a customer facing role preferred
- Results oriented, attention to detail and good time management skills
- A valid driver's license is required, as is the ability and willingness to drive our Penske vehicles, including a 26' box truck.
- Regular, predictable, full attendance is an essential function of the job.
- As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
- Willingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
**Physical Requirements:**
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
**About Penske Truck Leasing/Transportation Solutions**
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Management Trainee
Job Family: Operations
Address: 3519 E. 34th St.
Primary Location: US-AZ-Tucson
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2505584