5,849 Customer Success jobs in the United States

**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
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**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

**Safety-Kleen** in **Norwell, MA** is looking for a **Customer Success Agent** to join their safety conscious team! The Customer Success Agent provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets.
**Why work for Safety-Kleen?**
+ Health and Safety is our #1 priority and we live it 3-6-5!
+ Competitive wages
+ Comprehensive health benefits coverage after 30 days of full-time employment
+ Group 401K with company matching component
+ Own part of the company with our Employee Stock Purchase Plan
+ Generous paid time off, company paid training and tuition reimbursement
+ Positive and safe work environments
+ Opportunities for growth and development for all the stages of your career
+ Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
+ Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software;
+ Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information;
+ Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc;
+ Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell;
+ Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas;
+ Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner;
+ Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team;
+ Other duties as assigned.
+ High School diploma is required ;
+ Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens;
+ Time management, attention to details, organizational skills; Active listening; multiple concurrent software use;
+ Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated;
+ Ability to operate in fast-paced environment;
+ Prior sales experience is a plus.
**Wondering what to expect in starting your career with Clean Harbors?** Click Here ( to view a Day in the Life Video!
**40-years of sustainability in action** . At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
**Join our safety focused team today!** To learn more about our company, and to apply online for this exciting opportunity, visit us at .
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or .
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH

**About Wolters Kluwer Health:**
Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base.
Health Learning, Research and Practice help clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research platform is the #1 medical research platform in hospitals and medical schools, while our Lippincott brand is highly valued by doctors, nurses and allied health professionals. Our offerings range from print books to innovative technology-enabled solutions, such as virtual simulation and adaptive quizzing tools. We have a strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster.
Preference is for a candidate based East Coast- US, but we remain open to candidates based in Europe as well.
**About the Role:**
We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors. This role is pivotal in driving customer satisfaction, retention, and growth by ensuring our clients achieve measurable outcomes and long-term value from our platforms, which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for developing and executing initiative-taking strategies that ensure customers achieve their desired outcomes while maximizing retention, satisfaction, and product adoption.
**Responsibilities:**
+ Drive the strategic vision for customer success globally, ensuring alignment of customer success objectives with corporate goals.
+ Guide the development and implementation of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion
+ Foster a culture of customer-centricity, accountability, and continuous improvement.
+ Analyze customer feedback and usage data to identify risks and opportunities.
+ Monitor customer health metrics and proactively address risks to retention and satisfaction.
+ Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement.
+ Advocate for customer requirements in product development and strategic planning.
+ Drive revenue growth through upsell & cross-sell opportunities
+ Build strong cross functional partnerships with Sales, Product, Marketing, and Support to ensure a seamless customer experience.
+ Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations.
+ Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation.
**Qualifications:**
+ 10+ years of experience in customer success or account management, with at least 3 years in a leadership role managing global teams.
+ Experience in SaaS or technology environments preferred.
+ Health research and/or health care industry market knowledge
+ Data excellence with deep knowledge / experience with leveraging customer success tools & technology to drive insights and strategic planning.
+ Deep knowledge of customer journey mapping and lifecycle management.
+ Relationships driven with experience influencing cross-functional teams and driving change.
+ Demonstrated ability to solve complex problems and successfully navigate a dynamic, fast-changing business environments
#LI-Hybrid
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Success Manager
Location:
Waltham, MA, US
Job ID:
54474
Category:
Sales and Business development
**Stratasys is a world leader in 3D printing!**
**Stratasys** is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
**Software Customer Success Manager** . This role is pivotal in ensuring our customers achieve success and maximize value from their GrabCAD software investment-driving long-term adoption, satisfaction, and renewals. It combines deep industry knowledge in additive manufacturing with a data-driven approach to engagement, strong cross-functional collaboration, and meaningful customer relationships.
**Key Responsibilities**
+ Act as the **primary software advocate** -externally with customers and internally with cross-functional teams-championing adoption of GrabCAD software and best practices.
+ **Drive customer adoption and satisfaction** by deeply understanding user goals and aligning software capabilities with Stratasys key use cases in automotive, aerospace, and manufacturing.
+ Build and maintain strong, proactive relationships with customers through regular check-ins, strategic reviews, and hands-on support.
+ Use **customer usage data and behavioral insights** to map success journeys, identify friction points, and time interventions such as onboarding, implementation, and targeted enablement.
+ **Lead customer onboarding, deep dive training, and nurturing engagements** to ensure successful rollout and long-term engagement.
+ Serve as the **primary point of contact** for resolving issues and ensuring customers are progressing toward measurable outcomes.
+ Work closely with **internal and external sales teams, including Application Engineers (AEs),** to ensure software is correctly positioned during both pre-sales and post-sales engagement.
+ **Participate in cross-functional initiatives** to streamline and optimize the full customer experience and engagement lifecycle-from first contact through long-term renewal.
+ Serve as the **lead CSM example for our global sales channel** , acting as a mentor, point of escalation, and trusted resource to enable adoption success across partner-led engagements.
+ Identify expansion opportunities and collaborate with sales to position value, remove obstacles, and close renewal and upsell deals.
+ Partner with product, engineering, and marketing teams to close feedback loops and provide insights that shape roadmap, packaging, and positioning decisions.
**Customer Success KPIs**
+ Number of strategic customer engagements (e.g., onboarding calls, success reviews, enablement sessions).
+ Improvement in customer adoption metrics (e.g., active users, feature usage growth, workflow integration).
+ Tracking and influence of key CS metrics such as customer health scores, time-to-value, and expansion potential.
+ Primary success metric: **customer utilization and adoption metrics** , with long term metrics around ARR and growth (12+ months).
**Industry & Product Expertise**
+ Demonstrate a deep understanding of the **automotive, aerospace, and manufacturing** industries.
+ Effectively communicate how **3D printing and GrabCAD software** drive business outcomes in design, production, and operations.
+ Stay informed on industry trends and evolving customer needs to provide relevant, strategic guidance.
+ Help shape product development by relaying insights and patterns from the field.
**Required Qualifications**
+ Bachelor's degree in Engineering, preferably Mechanical or Aerospace.
+ Minimum 5 years of experience in **additive manufacturing** with a focus on customer adoption and application development.
+ 5 Years or more **customer success management or similar customer-facing roles** .
+ Strong knowledge of the **GrabCAD software suite** and its industrial applications.
**Preferred Qualifications**
+ Proficiency with CAD and build preparation tools (e.g., Materialise Magics, Netfabb, Insight, GrabCAD, Solidworks, Creo, Onshape, etc).
+ Familiarity with **topology optimization** , generative design, Finite Element Analysis (FEA) and AM process simulation tools.
+ Excellent communication skills with the ability to explain complex technical concepts to both technical and executive audiences.
+ Strong **analytical mindset** , with experience using data to drive strategic decisions and optimize customer engagement.
+ Familiarity with CS platforms (e.g., Gainsight, Salesforce, HubSpot, ChurnZero) or similar CRM/data tools is a plus.
+ Willingness to travel to customer sites as needed.
_This is a senior individual contributor role with high visibility and influence across customer accounts, internal teams, and partner channels. It is ideal for someone who enjoys combining strategic customer engagement with technical fluency-and who wants to make a measurable impact on adoption, satisfaction, and customer lifetime value in a rapidly evolving software and manufacturing ecosystem._
+ **AR / Advanced Collections in Oracle**
**Travel required: None**
We believe our people are the heart of our success. That's why we've designed a comprehensive Total Rewards program that goes beyond the basics and supports our _People First_ strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
**What you will be part of:**
+ **Company Overview -** **Our Culture and Values -** **Our Sustainability "3D Printing a Better Tomorrow"** **_-_** **Our Locations** **_-_** **Check out our Video -** perform this job successfully** , an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
**Stratasys** is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here

**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

**Description**
We are seeking a **Customer Success Analyst (CSx Analyst)** with a blend of **technical expertise and strong communication skills** to support the IRS Advanced Analytics Program (AAP). This role is responsible for onboarding mission teams, enabling adoption of AI/ML and GenAI services, and serving as a **trusted technical guide** for IRS users.
The CSx Analyst will be **hands-on enough** to configure environments, run demos, and answer technical questions, while also building **customer-facing materials, playbooks, and presentations** that clearly articulate value. They will work closely with **Use Case Architects, CSx Architects, and Product Managers** to ensure mission teams can confidently build and operationalize models on AAP services.
**Key Responsibilities**
+ Lead **onboarding sessions and demos** for mission teams, showing how to use AAP services (Databricks, SageMaker, Bedrock) effectively.
+ Perform **hands-on technical setup tasks** (access provisioning, workspace walkthroughs, pipeline templates) to accelerate customer readiness.
+ Build **customer-facing materials** (presentations, playbooks, success guides) that simplify technical concepts and highlight value.
+ Act as the **first line of technical support** for customer teams, addressing common AI/ML questions without relying on engineering teams.
+ Partner with **Use Case Architects** to understand customer problem statements and help tailor onboarding to specific use cases.
+ Collaborate with Product Manager and CSx Architect to capture **customer needs and adoption metrics** that feed roadmap improvements.
+ Document **success stories, reusable guides, and technical FAQs** to improve customer self-service.
+ Represent the CSx team in **cross-functional meetings with engineering, architecture, and delivery teams** , ensuring customer voice is heard.
**Qualifications**
**Required Qualifications**
+ Bachelor's degree in computer science, Data Science, or related field and 14+ years of experience in a **technical customer-facing role** (Customer Success, Solutions Analyst, or equivalent).
+ Hands-on familiarity with **Databricks, SageMaker, or Bedrock** for AI/ML workflows (data prep, training, deployment).
+ Strong ability to **explain technical workflows** in a way that resonates with non-technical stakeholders.
+ Proven track record of running **technical demos, onboarding sessions, or workshops** .
+ Excellent communication skills (written, verbal, and presentation).
**Desired Skills**
+ Certifications: **Databricks Associate, AWS Cloud Practitioner, or ML Specialty** .
+ Experience working with **Use Case Architects** or Solution Architects on technical adoption projects.
+ Familiarity with **Trustworthy AI practices** (bias monitoring, transparency, fairness).
+ Experience in creating **customer-facing materials** (slide decks, technical guides, tutorials).
+ Ability to balance **technical depth with customer empathy** , ensuring adoption and confidence.
Target salary range: $120,001 - $60,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately 6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability