4,539 Customer Success jobs in the United States

• Own the overall relationship for assigned customers, often organizing multiple projects concurrently with customers.
• Support customers throughout their entire Pinwheel lifecycle, including implementation, renewal and growth.
• Provide technical guidance for customers during implementation and when rolling out new products.
• Identify expansion opportunities by focusing on growing usage and partnering with Account Managers to uncover additional upsell sales opportunities.
• Execute against Account plans you develop in collaboration with Account Managers and the Head of Success.
• Contribute to department process and documentation.
• Deliver superior, proactive customer success services to Pinwheel customers.

• In the first 30 days, you will be able to give a demo of how Pinwheel works in preparation for onboarding your first customer.
• In the first 45 days, assume ownership of 5-10 customer accounts
• In the first 60 days, deliver your first account review (QBR)
• In the first 90 days, own 20+ customer accounts
• In the first 120 days, identify and help close your first upsell.

• 5-7 years experience in Customer Success or Account Manager role
• Proven experience in technical role supporting technical product or API based product
• Experience working with large and/or Enterprise customers (ARR $m+)
• Passion and demonstrated experience in understanding complex systems (APIs, database,etc), and finding solutions to technical problems.
• Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship
• Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems
• Early-stage startup experience is highly valued, but not required
• Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc.
• You have the necessary mentality and skills to win
  • You are known amongst your friends as someone who is relentless in your pursuit of your goals and equally resourceful in achieving them, often finding the clever, non-obvious solution to any given problem
  • You thrive in situations where the answer is unclear, things aren't working right, and the path to achieving success seems really hard because you take pride in overcoming hard things
  • You are able to quickly synthesize a lot of information and data and come up with an action plan to direct yourself and those around you to success
  • You regularly spend time figuring out how to improve yourself and your skills in your personal pursuit of greatness, however you define it
  • Whenever you encounter a problem, you dig unreasonably deep to figure out the underlying root causes and mechanics before you move towards a solution

• Great compensation & equity packages
• Full medical, dental, and vision benefits
• Life & short-term disability insurance
• Unlimited vacation
• Paid parental leave
• 401K for retirement planning
• Mentorship opportunities
• Free Citibike membership
• Pet friendly offices and Zoom spaces

• Insurance: Health, Dental, Vision, Disability, and Life
• 401K Match
• Extra bonus pay and incentives
• Paid Training, including thorough initial training and ongoing development.
• Paid time-off policy.
• Paid holidays.
• Casual dress code - you need to be comfortable working!
• Opportunity for Growth and advancement.

• Light file building and data entry
• High call volume for support, troubleshooting, and account updates
• Communicate with internal departments for smooth workflow transfer
• Analyze data such as bank information and business information to ensure accuracy
• Detailed record-keeping for existing merchant accounts
• Ensure Bank and Association guidelines are followed
• Specialized projects as assigned

• Attention to detail & confidentiality as it relates to bank account information
• Strong comprehension and analytical abilities are essential for effectively grasping and analyzing questions or issues
• Works well in a fast-paced environment while staying precise in daily activities
• Must be able to communicate professionally and promptly with our merchants and banks
• Exudes respect and positivity in all interactions both inside and outside of the organization
• Superior organizational and time management Skills
• Strong interpersonal skills over the phone
• Able to work across all departments with ease but still work independently
• Able to learn specific softwares
• Able to navigate multiple system interfaces to transfer information in a timely manner

• B.A. (or experiential equivalent) in Business, Communications, Finance, or a related field
• Minimum of 2 years of customer service experience

• The hiring salary range for this position applies to California. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
  
  Job Type: Full-time
  
  Rate: $22.84 per hour

Position Overview As the first customer operations hire at GroundControl, you will be integral in owning the customer relationship and building out infrastructure as we scale to thousands of manufacturing facilities across the world. You will work directly with the CEO to manage the entire post-sales lifecycle. Onboarding new customers Providing analytics and conducting periodic check-ins with existing customers Listening to customers and reading between the lines to understand how we can continue to serve and grow with them Building out the infrastructure to handle customers at scale (automated onboarding, automated insights, automated feedback collection, etc). What You’ll Do Onboarding : Onboard new customers virtually and on-site at real facilities across the country. Gather Analytics : Gather customer analytics to highlight the value-add of GroundControl, and uncover potential problem accounts. Bonus points if you can automate this! Customer Check-Ins : Conduct check-ins with existing customers to gauge sentiment, gather feedback, and uncover new problems to help GroundControl grow Product Support : Triage customer support via Intercom. Our current MTTR is 41 seconds, across 50+ facilities. We take extreme pride in ensuring customers are never left hanging. Customer Infrastructure : Help build out the core infrastructure needed as we scale from 100 to 1000 facilities. This includes building onboarding flows, creating & maintaining documentation (videos, knowledge base, AI CX, etc) Who You Are You’re resourceful and self-motivated, capable of building processes from scratch and thriving in an early-stage environment. Excellent written and verbal communication skills with the ability to create compelling content and prioritize tasks effectively. A button clicker. Comfortable with doing the dirty work to gather data for the role. Driven to understand customer needs deeply and eager to represent their voice. While you’ll be working at GroundControl, you’re really the internal champion for our customers. CORE REQUIREMENTS A US Citizen — due to the nature of our customers and their work, this is a hard requirement. Experience gathering analytics from a SQL database 3+ years experience working in a customer success / operations related role PREFERRED QUALIFICATIONS Experience working with manufacturing customers What We Value Extreme Ownership You will talk directly to our customers without supervision. You will be given free reign to help them be successful with GroundControl, from support to analytics to future products. Customer Obsession All decisions should come directly from listening to customers. Understand their needs and pain points, and make decisions that will benefit the end user. Low Ego, High Impact We value humility and collaboration over ego. Team members bring strong ideas but are open to feedback and new perspectives, focusing on the best outcomes for the company and our customers. Strong opinions, held loosely. Compensation and Benefits This role offers a competitive salary and equity grant to give you a meaningful stake in GroundControl’s success. We are committed to providing a supportive, collaborative, and innovative environment for you to make an impact from day one. #J-18808-Ljbffr

You will be responsible for: Large Account Client Acquisition Relationship management Negotiation and closing Listening to customer feedback Having an industry presence Proven track record of success in enterprise sales, in health tech Strong understanding of the health and wellness market and the needs of enterprise clients Results-driven mindset Must haves: Must have done this before, or be willing to learn fast Must be fast. We operate at 200mph, and so do you Must be relentless. We never stop, so you are even faster than us Must be customer-driven. We think customers first and so should you Must be driven and go above and beyond Must be able to explain and communicate clearly Must be prepared to challenge us and disagree. We are thinking and acting as a team Must be able to work autonomously Must want to work hard Last but not least, you are genuinely a nice person Big plus: You are an athlete or care about quantifying your data #J-18808-Ljbffr

Pinwheel - Helping banks win primacy with frictionless account activation solutions Pinwheel helps banks win primacy by making switching direct deposits easy. Through exclusive and first-of-its-kind partnerships with payroll providers, Pinwheel can instantly authenticate consumers without credentials. This new product provides best-in-class conversion, greater security, better insights, and a seamless UX for switching direct deposits at the world's leading financial institutions. Pinwheel's platform has enterprise-grade security protocols to power connections to over 1,800 platforms (covering up to 100% of US workers paid via direct deposit) and over 1.5 million employers. From that point of connectivity, leading fintechs and financial institutions (such as Block's Cash App, Citizens Bank, Acorns, Credit Karma, and more) leverage us to power direct deposit switching, earned wage access, income & employment verification, and build innovative new products. Pinwheel is trusted and funded with $77M by top-tier investors such as GGV, Coatue, First Round Capital, and more. What are we looking for? Customer Success Manager is a dynamic and critical role at Pinwheel. In this role, you will be the owner of customer relationships for an assigned group of customers ranging from large Enterprise fintechs to smaller Credit Unions. You will work across our product offerings to support our customers through their entire lifecycle, including onboarding, optimization and expansion. As an API driven product you will need a firm command of the technical aspects of an API, including basic implementation, specific use cases and troubleshooting. Effective onboarding is key and we heavily emphasize effective, timely and repeatable onboarding processes. Once a customer is live, Customer Success Managers are the primary point of contact for customers to support ongoing usage. You will help customers analyze performance, offer suggestions on how they can improve their usage and utility, present compelling suggestions for expansion and persuade stakeholders across the customer orgs to proceed. Effective Customer Success Managers create strong relationships with several contacts at the customers’ companies. Through these contacts, you thoroughly understand the customers’ business objectives, helping you to best identify where expansion opportunities lie. By collaborating with Account Managers from the Sales team, we are effective in upselling existing customers by uncovering additional use cases for new products and opportunities to expand usage of existing products. What will you be doing? You will be a key factor in driving Pinwheel’s next stage of growth. More concretely, you will: Own the overall relationship for assigned customers, often organizing multiple projects concurrently with customers. Support customers throughout their entire Pinwheel lifecycle, including implementation, renewal and growth. Provide technical guidance for customers during implementation and when rolling out new products. Identify expansion opportunities by focusing on growing usage and partnering with Account Managers to uncover additional upsell sales opportunities. Execute against Account plans you develop in collaboration with Account Managers and the Head of Success. Contribute to department process and documentation. Deliver superior, proactive customer success services to Pinwheel customers. Timeline for a successful CSM at Pinwheel. With the support of the existing Success Team, you will achieve the following: In the first 30 days, you will be able to give a demo of how Pinwheel works in preparation for onboarding your first customer. In the first 45 days, assume ownership of 5-10 customer accounts. In the first 60 days, deliver your first account review (QBR). In the first 90 days, own 20+ customer accounts. In the first 120 days, identify and help close your first upsell. What skills are necessary? 5-7 years experience in Customer Success or Account Manager role. Proven experience in technical role supporting technical product or API based product. Experience working with large and/or Enterprise customers (ARR $m+). Passion and demonstrated experience in understanding complex systems (APIs, database, etc), and finding solutions to technical problems. Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship. Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems. Early-stage startup experience is highly valued, but not required. Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc. Why join Pinwheel? Best time to join - Our company is small but well-funded, meaning you are joining at a time where you can impact and shape the company. Be a cultural builder - You will have an active hand in molding the company culture and being a part of the entrepreneurial journey. Build Something Revolutionary - Help build the consumer data infrastructure of the future. Belong - Join a community that is passionate and relentless about building fairer financial systems for all. Benefits included: Excellent compensation & equity packages. Full medical, dental, and vision benefits. Life & short-term disability insurance. Unlimited vacation. Paid parental leave. 401K for retirement planning. Mentorship opportunities. Free Citibike membership. Pet-friendly offices and Zoom spaces. This role is based in New York City and involves occasional travel (10-20%). At Pinwheel, total compensation is made up of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they can bring to the organization in delivering outsized results. The talent market is competitive, and maintaining our ability to recruit and retain the best team possible is a top priority for Pinwheel. When creating an offer, we consider interview performance, candidate experience, external market competitiveness, and internal equity in thoughtfully assessing compensation. The base cash salary range for this role is 112,000 - 128,000 base with on track total earnings (OTE) of 140,000 - 160,000. Diversity & Inclusion at Pinwheel At Pinwheel, we are committed to building an environment that is diverse and inclusive. We believe that having people across different backgrounds, experiences, abilities, and perspectives enables us not only to build the best financial products, but to help us realize the best versions of ourselves. Pinwheel is an equal opportunity employer, and we aim to be an open and supportive place to work. #J-18808-Ljbffr

Join to apply for the Customer Success role at JOBS by allUP 5 days ago Be among the first 25 applicants Join to apply for the Customer Success role at JOBS by allUP This range is provided by JOBS by allUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $00,000.00/yr United States | Full time | Remote About our client Kovo is transforming financial access for underserved Americans. They believe everyone deserves the opportunity for economic independence. Their innovative financial empowerment platform creates pathways to credit and financial inclusion, empowering individuals traditionally excluded from financial opportunities. They have scaled revenue 10x and improved efficiency 5x over the past two years. Their revenue per employee now exceeds 2x the 90th percentile benchmark among startups. This is a venture-scale company that has started generating positive free cash flow early in its lifecycle, resulting in less dilution for employees as they accelerate momentum without being dependent on venture funding to stay alive. They are seeking exceptional individuals eager to help scale another 10x and beyond. Kovo is backed by Inspired Capital and Homebrew, along with founders and leaders from Plaid, Cash App, Affirm, NerdWallet, Ramp, Alloy, MoonPay, Uber, Etsy, LendingClub, Column, Carbon Health, Grindr, and more. About you Energized by providing great support to traditionally underserved customers, and scaling that support for a business focused on financial empowerment for millions of underserved individuals Comfortable in a high-intensity role and seeking an ambitious workload (not a 40-50 hour workweek) Thrive in a remote work environment Prior experience (2+ years) working in a professional customer support and/or account servicing role for an early-stage or high-growth consumer fintech startup Motivated to use AI, automation, and data tools in your day-to-day work to push the boundaries of what a single individual can do Self-starter who thrives in ambiguity, handles shifting priorities fluidly, and works effectively with cross-functional teams Enjoy leveraging customer support interactions to find and report bugs internally Experience interfacing with engineering Early-stage startup experience and demonstrated ability to learn rapidly Proficient with SQL (bonus) What you'll do A little bit of everything! You'll be the 3rd member of our two-person customer success team, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company. Support our customers while scoping self-serve features and scaling servicing operations Why you might be excited about Kovo Directly impact millions of underserved individuals’ ability to access credit Work with minimal bureaucracy, significant ownership, and have broad impact No micromanagement and will set you up to do your best work Why you might not be excited about Kovo They are a small team; roles and responsibilities evolve quickly Priorities and projects shift as they learn and adapt They are still building foundational systems and processes Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Consumer Services Referrals increase your chances of interviewing at JOBS by allUP by 2x Get notified about new Customer Success Specialist jobs in Greater Seattle Area . Seattle, WA $9 ,000.00- 110,000.00 2 weeks ago Bellevue, WA 55,000.00- 65,000.00 2 days ago Customer Success Manager (US Only - Remote) Seattle, WA 98,000.00- 147,000.00 18 hours ago Senior Enterprise Customer Success Manager Seattle, WA 145,000.00- 160,000.00 1 week ago Customer Success Manager (SaaS Implementation) Seattle, WA 70,000.00- 85,000.00 2 weeks ago Seattle, WA 90,000.00- 165,000.00 1 week ago Customer Success Manager, Global and Large Law Seattle, WA 60,000.00- 65,000.00 1 month ago Seattle, WA 105,000.00- 115,000.00 3 weeks ago Washington, United States 77,001.00- 99,235.00 3 weeks ago Account Manager (OTE 120,000/year USD) - CXT Software Executive Assistant to CEO (Tech Startup) Specialist, Technical Account Management - Okta Enterprise Seattle, WA 65,000.00- 75,000.00 1 week ago Seattle, WA 90,000.00- 110,000.00 2 weeks ago Seattle, WA 143,078.95- 178,848.34 2 weeks ago Seattle, WA 140,000.00- 180,000.00 2 weeks ago Executive Assistant to CEO (Volunteer/Unpaid) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr