11,425 Customer Success jobs in the United States

Allied Mineral Products LLC is a global leader in the design and manufacture of monolithic refractories and related materials, serving industries worldwide. We are committed to innovation, quality, and customer success. We are seeking an Entry Level Customer Success Manager to join our team and help ensure our customers achieve maximum value from our products and services. This role is designed for individuals beginning their careers in customer success and provides opportunities for growth, training, and mentorship.

Responsibilities and Duties
The Entry Level Customer Success Manager will work under the guidance of experienced staff and assist with:

-Building and maintaining strong relationships with customers to ensure satisfaction and retention.

-Supporting onboarding processes for new customers, including training and product adoption.

-Serving as a point of contact to address customer inquiries and escalate issues when needed.

-Assisting in the preparation of customer reports, presentations, and success updates.

-Tracking customer health metrics, usage patterns, and feedback to identify improvement opportunities.

-Coordinating communication between customers and internal teams to ensure seamless service delivery.

-Supporting customer meetings, check-ins, and success planning sessions.

-Conducting research to understand customer needs, industry trends, and best practices in customer success.

Qualifications:

• Bachelor's degree in Business Administration or related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience is a plus

Allied Mineral Products LLC offers competitive compensation and a comprehensive benefits package, including:

-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship in customer success

We are seeking a dedicated and experienced Customer Success Supervisor to join our team and lead our customer success initiatives. In this role, you will be responsible for ensuring that our customers achieve their desired outcomes while using our products and services. You will supervise a team of customer success representatives, providing guidance, coaching, and support to enhance their performance and professional development. Your focus will be on building strong relationships with customers and promoting customer satisfaction and loyalty. As a Customer Success Supervisor, you will analyze customer feedback and data to identify trends and areas for improvement, implementing strategies that drive customer engagement and retention. You will collaborate closely with sales, marketing, and product teams to ensure a seamless customer experience and align our services with customer needs. This position requires a proactive approach and exceptional problem-solving skills, as you will be the point of escalation for customer inquiries and issues. Your leadership will be critical in fostering a positive and productive team environment, empowering your team to excel in meeting customer expectations and achieving company goals.

• Supervise and lead a team of customer success representatives to ensure high levels of customer satisfaction.
• Develop and implement processes and strategies to enhance the customer success workflow.
• Analyze customer feedback and metrics to identify trends and areas for improvement.
• Provide coaching and training to team members to enhance their skills and performance.
• Collaborate with internal teams to ensure customer feedback is effectively communicated and addressed.
• Act as a point of escalation for complex customer inquiries and issues, resolving them efficiently.
• Monitor customer engagement and retention metrics, reporting on progress and outcomes to management.

• Bachelor's degree in Business, Communication, or a related field.
• Minimum of 3 years of experience in customer success,

We are looking for a performance-driven Customer Success Manager to join our SaaS sales team. The primary focus of this role is customer acquisition and retention. You will reach out to potential customers via various platforms and use your product knowledge to increase sales and encourage product renewals. By showing customers how to utilize our software products to meet their small business needs, you will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team's success.

• Reach out to customers via social media, email, or in person
• Explain to potential customers how they can utilize our products to meet their business needs
• Perform customer onboardings
• Encourage product renewals
• Provide training materials and answer customer questions
• Collect feedback in order to increase our success
• Stay up to date on our promotional products and those of our competitors

• High school diploma or GED certificate
• Bachelor's degree in a relevant field is a plus
• Experience in