1079 Customer Satisfaction jobs in Miami
Customer Experience Advisor
Posted 1 day ago
Job Viewed
Job Description
The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members.
- Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience.
- Address customer inquiries, concerns, and complaints professionally and promptly.
- Provide detailed information on car wash services, memberships, and promotions.
- Educate customers about the benefits of various service options and upsell where appropriate.
- Achieve sales targets and contribute to the overall revenue goals of the car wash.
- Ensure a clean, safe, and welcoming environment for customers.
- Assist with the daily operation of the car wash, including managing transactions and handling card payments.
- Perform routine maintenance checks and ensure equipment is functioning correctly.
- Collaborate with team members to ensure efficient operations and high service standards.
- Build and maintain strong relationships with customers to encourage repeat business.
- Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively.
- Follow up with customers as needed to resolve issues or address concerns.
- Work collaboratively with team members to ensure high service standards and efficient operations.
- Contribute to a positive team environment and support colleagues in achieving common goals.
- Full Service (If applicable)
- Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies.
- Maintain an organized and efficient cashier area
- Ensure a clean, safe, and welcoming environment, including the cleanliness of the lobby and bathrooms
- Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
- Proven ability to meet or exceed sales goals and drive customer satisfaction.
- Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
- Detail-oriented with a strong commitment to providing exceptional service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
- Basic computer skills and familiarity with point-of-sale systems.
Communication
Product Knowledge
Customer Centric Approach
Technical Skills
Problem- Solving
El Car Wash Benefits:
- Full Comprehensive Benefits
- 401K Retirement Savings Plan with a 4% Match! FREE Money!
- On-the-Job Training and Career GROWTH
- Pet Insurance
- Work-Life Balance
- Mental Health Days
- Paid Time Off
- Maternity Leave
- Paternity Leave
- Tuition Reimbursement
- Neurodivergent Hiring Program
- FREE Car Washes!
A little About Us:
Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida's #1 express car wash and we're just getting started.
At EL, we're not just washing cars. We're transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.
At El Car Wash, our people drive our success. We're passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we're committed to making a difference- both on and off the road.
Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!
El Car Wash is an equal opportunity employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Representative, Customer Experience
Posted today
Job Viewed
Job Description
**Job Summary**
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
**Job Duties**
- Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
- Conduct varies surveys related to health assessments and member/provider satisfaction.
- Accurately document pertinent details related to Member or Provider inquiries.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
- Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
- Able to proactively engage and collaborate with varies Internal/ External departments.
- Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Ability to effectively communicate in a professionally setting.
**Job Qualifications**
**REQUIRED EDUCATION** :
HS Diploma or equivalent combination of education and experience
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
**PREFERRED EDUCATION** :
Associate's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE** :
+ 1-3 years
+ Preferred Systems Training:
+ Microsoft Office
+ Genesys
+ Salesforce
+ Pega
+ QNXT
+ CRM
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ CVS Caremark
+ Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Representative, Customer Experience
Posted today
Job Viewed
Job Description
**Job Summary**
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
**Job Duties**
- Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
- Conduct varies surveys related to health assessments and member/provider satisfaction.
- Accurately document pertinent details related to Member or Provider inquiries.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
- Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
- Able to proactively engage and collaborate with varies Internal/ External departments.
- Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Ability to effectively communicate in a professionally setting.
**Job Qualifications**
**REQUIRED EDUCATION** :
HS Diploma or equivalent combination of education and experience
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
**PREFERRED EDUCATION** :
Associate's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE** :
+ 1-3 years
+ Preferred Systems Training:
+ Microsoft Office
+ Genesys
+ Salesforce
+ Pega
+ QNXT
+ CRM
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ CVS Caremark
+ Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Customer Experience Specialist - PT
Posted today
Job Viewed
Job Description
$15.00/hour
If you thrive in a fast-paced environment where attention to detail , professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team !
What You'll Do:
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You'll be responsible for clear communication, smooth logistics , and delivering premium customer experience at every step.
Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics , special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
Provide premium customer experience by delivering vehicles directly to customers
What We're Looking For:
Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver's License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.
Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending
Customer Experience Specialist - FT
Posted today
Job Viewed
Job Description
$15.00/hour
If you thrive in a fast-paced environment where attention to detail , professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team !
What You'll Do:
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return . You'll be responsible for clear communication, smooth logistics , and delivering premium customer experience at every step .
Deliver a best -in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate tim ely vehicle pick - up and drop - off
Communicate proactively with premium -level customers via phone, text, email and app to confirm logistics , special requests , and meeting locations
Gr eet customers warmly upon arrival, o pen vehicle doors , assist with luggage, and pr ovide an overview of the rental vehicle
Provide premium custo mer experience by delivering ve hicles directly to customers
What We're Looking For:
Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile device s
Valid Driver's License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type
Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending
Customer Experience Specialist - PT
Posted today
Job Viewed
Job Description
$16.00/hour
If you thrive in a fast-paced environment where attention to detail , professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team !
What You'll Do:
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You'll be responsible for clear communication, smooth logistics , and delivering premium customer experience at every step.
Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics , special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
Provide premium customer experience by delivering vehicles directly to customers
What We're Looking For:
Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver's License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.
Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending
Lead Customer Experience Specialist
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Provide expert-level support for complex customer problems, escalating when necessary.
- Develop and maintain a deep understanding of the company's products and services to effectively assist customers.
- Train and mentor junior customer service representatives, providing guidance and feedback.
- Analyze customer feedback and identify trends to suggest improvements in products or services.
- Document customer interactions and resolutions accurately in the CRM system.
- Contribute to the creation and updating of knowledge base articles and support documentation.
- Collaborate with other departments to ensure a seamless customer journey.
- Monitor customer satisfaction metrics and work towards achieving team goals.
- Handle customer escalations with professionalism and efficiency, aiming for first-contact resolution.
- Represent the company with a positive and helpful attitude in all customer interactions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience in customer service or a related role, with at least 1 year in a lead or supervisory capacity.
- Proven ability to handle difficult customer situations with patience and empathy.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to work effectively in a team-oriented environment.
- Adaptability and willingness to learn about new products and services.
- Bilingual proficiency (English/Spanish) is a plus.
This is an excellent opportunity for a customer-focused individual to grow their career in a supportive and engaging work environment. Become an integral part of our client's mission to deliver outstanding customer experiences.
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Senior Customer Experience Specialist
Posted 3 days ago
Job Viewed
Job Description
The ideal candidate will possess a proven track record of success in customer service management, preferably within a fast-paced environment. A deep understanding of customer relationship management (CRM) systems and best practices is essential. You should have strong analytical skills, with the ability to interpret data and translate insights into actionable strategies. Excellent communication, interpersonal, and problem-solving skills are paramount, as you will be interacting with customers, internal stakeholders, and management on a daily basis. Experience with omnichannel support platforms and familiarity with customer journey mapping will be a significant advantage. This position requires a proactive approach to identifying customer needs and anticipating potential issues.
We are looking for a dedicated professional who is passionate about delivering outstanding service and creating positive customer experiences. If you are a natural leader with a commitment to excellence and a desire to contribute to a growing organization, we encourage you to apply. Join us and make a tangible impact on our client's customer relationships.
Engineering Manager - Customer Experience Platform
Posted 2 days ago
Job Viewed
Job Description
We're looking for an engineering leader to drive both product development and partner-facing implementation. You'll lead engineers building scalable, intelligent systems across chat, voice, web, and CRM. Our conversational AI platform leverages agentic intelligence to resolve complex travel needs, from flight changes to refunds and upsells, across voice and chat.
What would your day-to-day look like
- Lead the architecture, development, and rollout of Hopper's customer experience platform, including conversational AI, self-service UX, and contact center tooling
- Partner with internal product engineering teams to iron out development ownership and handoffs
- Partner with Product, Ops, and GTM teams to define and execute technical strategy across both internal and partner-facing deployments
- Oversee integrations with third-party systems (e.g., telephony, CRM, identity) and orchestrate real-time customer interactions
- Support customer implementations, ensuring our tech meets SLAs, performance, and partner-specific requirements
- Foster technical excellence through mentorship, architecture reviews, and continuous improvement
- Align engineering outputs to business outcomes, unlocking cost savings, customer satisfaction, and partner success
- Experience leading engineering teams building high-scale, customer-facing systems
- A strong technical background with modern backend development, distributed systems, APIs, and cloud infrastructure
- Familiarity with LLMs, conversational AI, or automation in voice and chat contexts
- Experience in deploying customer service or CX platforms, including CRM or telephony systems
- Knowledge of SIP or related protocols, Scala or Java
- A collaborative, product-minded approach, able to partner closely with GTM, Product, and Ops
- A bias for action, with a passion for mentoring and growing engineering talent
- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Please ask us about our very generous parental leave, much above industry standards.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 100% employer paid Medical, Dental and Vision coverage for employees.
- Access to Disability & Life insurance.
- Health Reimbursement