513 Customer Satisfaction jobs in Miami
Representative, Customer Experience - Bilingual (Spanish)
Posted today
Job Viewed
Job Description
**Monday - Friday**
9:00am - 5:30pm (MST)
10:00am - 6:30pm (CST)
11:00am - 7:30pm (EST
**Job Summary**
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
**Job Duties**
- Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
- Conduct varies surveys related to health assessments and member/provider satisfaction.
- Accurately document pertinent details related to Member or Provider inquiries.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
- Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
- Able to proactively engage and collaborate with varies Internal/ External departments.
- Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Ability to effectively communicate in a professionally setting.
**Job Qualifications**
**REQUIRED EDUCATION** :
HS Diploma or equivalent combination of education and experience
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
**PREFERRED EDUCATION** :
Associate's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE** :
+ 1-3 years
+ Preferred Systems Training:
+ Microsoft Office
+ Genesys
+ Salesforce
+ Pega
+ QNXT
+ CRM
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ CVS Caremark
+ Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
#PJCC2
Pay Range: $15 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Representative, Customer Experience (Remote - Outbound)
Posted today
Job Viewed
Job Description
**Start Date:** 8/11/2025
**Shift:** Monday - Friday 10:30am - 7:00pm CST
**Bilingual:** Spanish Preferred
**Job Summary**
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
**Job Duties**
- Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
- Conduct varies surveys related to health assessments and member/provider satisfaction.
- Accurately document pertinent details related to Member or Provider inquiries.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
- Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
- Able to proactively engage and collaborate with varies Internal/ External departments.
- Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Ability to effectively communicate in a professionally setting.
**Job Qualifications**
**REQUIRED EDUCATION** :
HS Diploma or equivalent combination of education and experience
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
**PREFERRED EDUCATION** :
Associate's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE** :
+ 1-3 years
+ Preferred Systems Training:
+ Microsoft Office
+ Genesys
+ Salesforce
+ Pega
+ QNXT
+ CRM
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ CVS Caremark
+ Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $17.85 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Product Manager, E-commerce Customer Experience
Posted 9 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Product Manager, E-commerce Customer Experience Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Global E-Commerce Team has an exciting career opportunity for a full time Product Manager, E-commerce Customer Experience reporting to the Senior Product Manager. This role will work onsite in Miami, Florida. Position Summary: The Global E-Commerce Team is seeking a passionate and strategic Product Manager for the E-commerce Customer Experience to support growth in our loyalty and casino programs. This role is perfect for someone who thrives in a fast-pasted environment, excels at solving complex problems, and is dedicated to bridging the gap between consumer expectations and customer experience. Responsibilities: Customer-Centric Approach: Act as a customer advocate, leveraging data to uncover insights that reflect true customer needs and preferences. Initiative Management: Define, deliver, and manage customer experience initiatives across various products to ensure a best-in-class experience for our website products. Strategic Vision: Develop and communicate a strategic product vision tied to business OKRs, leading product discovery, and managing scope, schedule and spend. Lead Generation and Retention: Create strategies to grow lead generation, enhance loyalty, and improve retention, driving Customer Lifetime Value (CLTV) and incremental revenue. Stakeholder Communication: Evangelize the customer experience vision and defined goals to stakeholders, ensuring alignment and support. Product Quality: Responsible for product quality, viability and feasibility. Facilitating collaboration between cross-functional teams and departments. Team Leadership: Manage, coach, and develop teammates, fostering growth and excellence. Why Join Us? Impact: Play a critical role in shaping the digital customer experience for two leading cruise brands. Innovation: Work in a dynamic, innovative environment where your ideas and insights can drive real change. Growth: Enjoy opportunities for professional growth and development within a supportive and collaborative team. Qualifications and Education: Bachelor's degree in a related discipline or equivalent experience. 10+ years of experience in a large enterprise environment. Proficient in all stages of Design thinking and Agile methodology, including planning, development, QA, and deployment. Skilled in conducting and implementing analysis and recommendations that deliver measurable results. Experienced in working with IT technical resources and customer-facing teams. Proven ability to manage multiple issues and prioritize with sound judgment. Strong management and leadership experience with cross-functional departments, including Marketing, Revenue Management, and IT, as well as external partners and agencies. Adept at communicating complex issues to top-level executives. Experience managing and collaborating with large, complex teams, including help desks, call centers, revenue management, IT, and marketing. Proven experience in managing others and fostering team development. Travel industry eCommerce experience strongly preferred. Experience managing a budget that supports multiple key stakeholders is strongly preferred. Understanding of customer/behavioral science, design thinking, and eCommerce marketing strategies. Familiarity with accessibility needs and digital ADA requirements. Previous experience with loyalty programs or casino programs is a plus. Proficiency with Adobe Analytics & Target or other analytics and experimentation tools. Experience with Contentsquare or other behavioral analytic tools. Partner with finance team, program management to manage monthly product budget and expenses across entire product portfolio Work with eCommerce Data & Analytics team to track metrics and revenue goals related to products across entire portfolio We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #J-18808-Ljbffr
Product Manager, E-commerce Customer Experience
Posted 9 days ago
Job Viewed
Job Description
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Global E-Commerce Team has an exciting career opportunity for a full time Product Manager, Digital Customer Experience reporting to the Senior Product Manager. This role will work onsite in Miami, Florida. Position Summary: The Global E-Commerce Team is seeking a passionate and strategic Product Manager for the Digital Customer Experience to support growth in our loyalty and casino programs. This role is perfect for someone who thrives in a fast-pasted environment, excels at solving complex problems, and is dedicated to bridging the gap between consumer expectations and customer experience. Responsibilities: Customer-Centric Approach: Act as a customer advocate, leveraging data to uncover insights that reflect true customer needs and preferences. Initiative Management: Define, deliver, and manage customer experience initiatives across various products to ensure a best-in-class experience for our website products. Strategic Vision: Develop and communicate a strategic product vision tied to business OKRs, leading product discovery, and managing scope, schedule and spend. Lead Generation and Retention: Create strategies to grow lead generation, enhance loyalty, and improve retention, driving Customer Lifetime Value (CLTV) and incremental revenue. Stakeholder Communication: Evangelize the customer experience vision and defined goals to stakeholders, ensuring alignment and support. Product Quality: Responsible for product quality, viability and feasibility. Facilitating collaboration between cross-functional teams and departments. Team Leadership: Manage, coach, and develop teammates, fostering growth and excellence. Why Join Us? Impact: Play a critical role in shaping the digital customer experience for two leading cruise brands. Innovation: Work in a dynamic, innovative environment where your ideas and insights can drive real change. Growth: Enjoy opportunities for professional growth and development within a supportive and collaborative team. Qualifications and Education: Bachelor's degree in a related discipline or equivalent experience. 10+ years of experience in a large enterprise environment. Proficient in all stages of Design thinking and Agile methodology, including planning, development, QA, and deployment. Skilled in conducting and implementing analysis and recommendations that deliver measurable results. Experienced in working with IT technical resources and customer-facing teams. Proven ability to manage multiple issues and prioritize with sound judgment. Strong management and leadership experience with cross-functional departments, including Marketing, Revenue Management, and IT, as well as external partners and agencies. Adept at communicating complex issues to top-level executives. Experience managing and collaborating with large, complex teams, including help desks, call centers, revenue management, IT, and marketing. Proven experience in managing others and fostering team development. Travel industry eCommerce experience strongly preferred. Experience managing a budget that supports multiple key stakeholders is strongly preferred. Understanding of customer/behavioral science, design thinking, and eCommerce marketing strategies. Familiarity with accessibility needs and digital ADA requirements. Previous experience with loyalty programs or casino programs is a plus. Proficiency with Adobe Analytics & Target or other analytics and experimentation tools. Experience with Contentsquare or other behavioral analytic tools. Financial Responsibilities: Partner with finance team, program management to manage monthly product budget and expenses across entire product portfolio Work with eCommerce Data & Analytics team to track metrics and revenue goals related to products across entire portfolio We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-MP1 #J-18808-Ljbffr
Salon Customer Experience Specialist - Aventura Mall
Posted today
Job Viewed
Job Description
Salon Customer Experience Specialist
The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.
Primary Responsibilities:
Client Experience
- Helps drive the client experience while maximizing sales potential of each client
- Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
- Asks appropriate questions to determine client's needs,
- Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential,and schedules accordingly
- Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up morepotential to purchase and enhance the overall client experience
Inventory Controls
- Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained
- Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader
Receptionist Duties
- Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)
- Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
- Maintains and updates automated client records including lab data and release forms
Core Standards
- Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
- Ensures all Salon equipment is in good working order
- Works with the Salon team to ensure company and state standards are met
- Partners with loss prevention to provide a safe and client friendly environment
Performance Standards
- Ensures personal Salon service and retail sales goals are met
- Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
- Sells additional services and products, and executes current Salon marketing programs
- Consistently meets established performance standards for the role, including (but not limited
Qualifications:
- Passion for Salon : A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range USD $13.00/Hr -USD $16.25/Hr.#J-18808-Ljbffr
Customer Experience Concierge, Centurion Lounge - MIA
Posted today
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
+ Welcoming and providing access to our Card Members upon arrival at reception
+ Being accountable and taking ownership of the customer's experience from beginning to end
+ Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
+ Employing the Customer First philosophy in meeting customers' needs and expectations
+ Providing concierge and lifestyle recommendation
+ Providing travel consultation and minimal reservation assistance
+ Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of operation are from 5:00am- 10:00pm Mon-Sun. Hours are subject to change due to business need.
**Qualifications:**
A successful candidate will possess the following qualifications:
+ Minimum of 1-year recent experience servicing premium customers
+ Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
+ Passion for servicing customers with proactive solutions
+ Exceptional communication skills, delighting the customer with every single interaction
+ The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
+ Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
+ The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
+ Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
+ Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
+ Ability to utilize and switch from multiple technology platforms with ease
+ Adapt to an ever-changing environment and being resilient
+ Ability to work flexible shifts including nights, weekends, and holidays is essential
+ Light to moderate lifting may be required for certain job tasks
**Qualifications**
Salary Range: $20.00 to $22.12 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Travel
**Primary Location:** US-Florida-Miami
**Schedule** Full-time
**Req ID:** 25011649
Representative, Customer Experience (Bilingual English, Spanish)
Posted today
Job Viewed
Job Description
**Job Summary**
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
**Job Duties**
- Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
- Conduct varies surveys related to health assessments and member/provider satisfaction.
- Accurately document pertinent details related to Member or Provider inquiries.
- Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
- Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
- Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
- Able to proactively engage and collaborate with varies Internal/ External departments.
- Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Ability to effectively communicate in a professionally setting.
**Job Qualifications**
**REQUIRED EDUCATION** :
HS Diploma or equivalent combination of education and experience
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
**PREFERRED EDUCATION** :
Associate's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE** :
+ 1-3 years
+ Preferred Systems Training:
+ Microsoft Office
+ Genesys
+ Salesforce
+ Pega
+ QNXT
+ CRM
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ CVS Caremark
+ Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Be The First To Know
About the latest Customer satisfaction Jobs in Miami !
Assistant Store Leader, Customer Experience & Outreach
Posted today
Job Viewed
Job Description
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Leader - Customer Experience & Outreach.
Determined and motivating, Assistant Store Leader - Customer Experience & Outreach empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales floor and see the big picture, working to create a consistent image and optimistic mood in the store. As an Assistant Store Leader - Customer Experience & Outreach, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.
A day in the life as an Assistant Store Leader.
+ In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
+ Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
+ Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
+ Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
+ Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
+ Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
+ Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
+ Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
+ Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication, interpersonal, and problem solving skills
+ Strong delegation skills in support of execution and driving results
+ Proven ability to build a culture focused on success and teamwork
We'd love to hear from you if you have.
+ 2+ years customer service or retail leadership experience
+ High school diploma/GED or equivalent, Associate degree or equivalent preferred
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Salon Customer Experience Specialist - Aventura Mall
Posted 1 day ago
Job Viewed
Job Description
Salon Customer Experience Specialist The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Primary Responsibilities: Client Experience Helps drive the client experience while maximizing sales potential of each client Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking Asks appropriate questions to determine client's needs, Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential,and schedules accordingly Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up morepotential to purchase and enhance the overall client experience Inventory Controls Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader Receptionist Duties Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience) Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines Maintains and updates automated client records including lab data and release forms Core Standards Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards Ensures all Salon equipment is in good working order Works with the Salon team to ensure company and state standards are met Partners with loss prevention to provide a safe and client friendly environment Performance Standards Ensures personal Salon service and retail sales goals are met Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader Sells additional services and products, and executes current Salon marketing programs Consistently meets established performance standards for the role, including (but not limited Qualifications: Passion for Salon : A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services. Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others. Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes. Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Pay Range USD $13.00/Hr -USD $16.25/Hr. #J-18808-Ljbffr