Client Services Associate

30383 Atlanta, Georgia Rubicon

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Job Title: Client Services AssociateLocation: Remote/Hybrid - USAReports to: Key Account ManagerDepartment Name: Account ManagementJob Type: Full Time, Non-ExemptPay Range: $20 - $22/hr. (Actual compensation is commensurate with job related knowledge, skills, experience, etc.) Position SummaryWe are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.Essential Duties & Key ResponsibilitiesProvide timely and accurate information to inbound customer service requestsRespond promptly and professionally to incoming phone calls, E-mails, and other web-based systemsProcess customer service requests according to established department policies and proceduresProvide timely feedback to the company regarding service failures or customer concernsSchedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portalsFollow up throughout the life of existing tickets and keep the customers informed about ticket statusDetermine problems that demand immediate promotion to direct supervisorSupport strategic ongoing initiatives communicated by the direct supervisorRespond proactively to customer inquiries and concernsResolve invoice questions and investigate payment issues with vendors; assist manager with preparing the customer bills each monthVerify data points and update the system as neededProject management as needed, including sustainability reporting, optimizing services, finding cost savings, weekly status updates, communicating policy updates that are relevant to customers, etc.Ability to travel and/or work onsite up as needed.Performs other duties as assigned or apparent.Supervisory Responsibilities:This job has no supervisory responsibilitiesExperience & Qualifications:Bachelor's degree preferred.Two (2)+ years of experience in customer service roles.Experience in entering a high volume of transactions quickly and accurately with great attention to detail.Proficiency with Microsoft Office and Excel.Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.Strong problem solving and critical thinking skills.Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.Ability to work evenings, weekends and holidays as required.Travel and/or onsite work will be on an as needed basis.Physical Demands and Working EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.Frequent use of a computer requires fine motor skills and hand-eye coordination.Ability to sit for extended periods while working from home or a designated workspace.Ability to perform tasks that require sustained attention and focus.Occasional lifting of materials up to 25 pounds.Travel to attend team meetings may be required.To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.A quiet, distraction-free workspace is required for maintaining productivity.Collaboration with team members may occur through virtual meetings and communication platforms.About Rubicon Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste.We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for Environmental Social and Governance (ESG) both internally and externally to help grow the Company's ESG objectives.Environment: Contribute, measurably, to Rubicon's carbon reduction goal and circular economy effortsSocial: Support Rubicon's efforts to cultivate/promote racial and gender equityGovernance: Advance Rubicon's commitment to best-in-class governance practices Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Client Services Representative

30383 Atlanta, Georgia MedVet

Posted 1 day ago

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Client Service Representative (CSR) At MedVet Atlanta

MedVet is thrilled to announce their newest location in Atlanta, Georgia. MedVet Atlanta will be located in the northeastern quadrant of the greater Atlanta area, near the Brookhaven and North Druid Hills regions. MedVet is the nation's premier veterinary-owned and led organization where all caregivers have the support of veterinary leadership committed to medical excellence and continuous improvement of resources.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for a Client Service Representative (CSR).

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you'll do:

  • Greet and check-in clients
  • Answer telephones and transfer calls
  • Escort clients and their pets to exam rooms
  • Manage medical records, charts, reports and correspondence
  • Discuss payment options and process payments
  • Maintain a neat and clean lobby

Who you are:

  • Ability to remain composed in stressful and emotional situations
  • Excellent verbal and written communication skills
  • Excellent client service skills and phone etiquette
  • Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
  • Sense of urgency within a fast-paced environment
  • Some flexibility with work hours and able to work additional hours when necessary
  • Critical thinking skills and ability to anticipate needs inter & intra-departmentally
  • General computer competency required including Microsoft Word and Excel
  • Previous experience in veterinary setting (preferred)

Perks and Benefits include:

  • Strong career growth and personal development opportunities
  • Comprehensive Health Benefits
  • Vision and Dental
  • HSA, FSA and Independent Care Spending
  • 401k with Employer Match
  • Paid Time Off (PTO)
  • Shift Differentials and On-call Pay
  • Uniform Allowance
  • Employee Pet Discounts and Pet Insurance
  • Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
  • Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.

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Client Services Coordinator

30383 Atlanta, Georgia Impiricus

Posted 2 days ago

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Location: Atlanta or Remote USA

Department: Client Services

Reports To: Senior Vice President, Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Job Summary

We are seeking a client services coordinator who will be responsible for supporting multiple CS teams that manage campaigns across varying therapeutic areas and pharmaceutical manufacturers. You'll be day to day support for CS Managers and Associate Directors, managing document creation, tasks across cross functional teams, tracking and creating submission docs as well as attending and keeping track of various trainings.

Duties/ Responsibilities

  • Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etc
  • Join client meetings and status to take comprehensive notes detailing next steps and key takeaways
  • Creation of submission docs, submitting in Veeva Vault and managing status of jobs / timeline
  • Assist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rules
  • Support with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data team
  • Work closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverables

Experience

  • 1-3 year's experience in Pharmaceutical Marketing at an agency or similar
  • Veeva and MLR submission experience is a plus but not required
  • Ability to problem solve and perform logical inquiry
  • Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
  • Travel as much as 1x per quarter for team meetings

Benefits

Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.

  • Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
  • Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Technology, Information and Internet

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Representative, Client Services

30092 Peachtree Corners, Georgia GCG Companies

Posted 2 days ago

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Job Description

Representative, Client Services

Job Category: Client Success

Location: Norcross, GA 30071, USA

Type: Full-Time

Shift: Monday to Friday; 8:00 AM to 5:30 PM EST

Perks: Archway Offers:

Health, dental, vision benefits

Life, AD&D, short and long term disability insurance

Generous paid time off (PTO)

Recognition programs and service awards

401(k) with a company match

Employee assistance program, including identity theft protection and travel assistance

Employee discount programs

Primary Objective of Position:

Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client's business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests.

This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas of Performance:

Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained

Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed

Execute and support defined tasks for onboarding as defined in client requirements

Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth

Identify client health risks and provide recommended solutions with the coordination of other departments

Proactively identify and report monthly financial variances as they occur

Quality check invoices to ensure all services are accounted for

All other duties as assigned

Qualifications Required:

Bachelor's or advanced degree, preferably in business, or equivalent work experience

Ability to develop, maintain, and deepen relationships with senior-level client contacts

Track record of exceeding relationship management objectives

Proven business acumen, judgment, and decision-making skills

Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment

Understand the Retail world- Grand Openings experience ideal

Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time

Record of success as a self-starter who can work independently and in a team environment

Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements

Proficient in MS Office suite and ability to learn new systems

Aptitude for interpreting contracts and legal documents

Ability to travel independently up to 5% or as may be required

Advatix, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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Client Services Coordinator

30383 Atlanta, Georgia Impiricus, Inc.

Posted 4 days ago

Job Viewed

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Job Description

Reports To: Senior Vice President, Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Job Summary

We are seeking a client services coordinator who will be responsible for supporting multiple CS teams that manage campaigns across varying therapeutic areas and pharmaceutical manufacturers. Youll be day to day support for CS Managers and Associate Directors, managing document creation, tasks across cross functional teams, tracking and creating submission docs as well as attending and keeping track of various trainings.

Duties/ Responsibilities:

  • Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etc
  • Join client meetings and status to take comprehensive notes detailing next steps and key takeaways
  • Creation of submission docs, submitting in Veeva Vault and managing status of jobs / timeline
  • Assist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rules
  • Support with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data team
  • Work closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverables


Experience:

  • 1-3 years experience in Pharmaceutical Marketing at an agency or similar
  • Veeva and MLR submission experience is a plus but not required
  • Ability to problem solve and perform logical inquiry
  • Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
  • Travel as much as 1x per quarter for team meetings

Impiricus focuses on taking care of our teammates professional and personal growth and well-being.

  • Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
  • Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Client Services Specialist

30383 Atlanta, Georgia CBRE Group, Inc.

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Client Services Specialist Job ID Posted 11-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Atlanta - Georgia - United States of America - - About the Role: - - Client Service, Specialist, Salesforce, Real Estate, Team Lead, Property Management, Business Services, Client

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Client Services Specialist

30309 Midtown Atlanta, Georgia CBRE

Posted 2 days ago

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Job Description

Client Services Specialist
Job ID

Posted
24-Jul-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Marketing, Sales Support
Location(s)
Atlanta - Georgia - United States of America
**About the Role:**
This role is responsible for providing general administrative support to an office or group of sales professionals including helping the team with business plan objectives. This includes preparing proposal, presentation, and communication materials and coordinating the distribution of internal and external marketing information.
**What You'll Do:**
Would be point of contact for ATL Multifamily; the traditional CSC/Admin role would be dedicated to Atlanta brokers and assist with Team Lead's workload
+ Pipeline Management
+ Manage and update pipeline on Salesforce, Connector, Smartsheet, Deal Flow
+ Monitor Metro Atlanta Pipeline to ensure we are properly tracking SEMF Partners revenue and larger team pipeline
+ Track team revenue for team, log and save down all deal reports/approvals/invoices
+ Manage production pipeline/dashboard
+ Track BOVS & proposal follow ups
+ Update talking points
+ Listing Management
+ Listing Agreements
+ Coordinate with legal on NDAs, CAs, Listing Agreements, Lien Waivers
+ Set up Deal Flow pages, launch blasts
+ Pull marketing reports & circulate weekly with clients
+ Manage offer process/logging, pull offer summaries to circulate with clients
+ Handle all vouchers, commission invoices, lien waivers (all three teams), coordinate with accounting and be team point of contact, send proper documents to clients prior to closings
+ Send closing blasts & LinkedIn announcements
+ Coordinate closing press releases
+ Ensure all necessary items are saved down in listing files and keep drive organized
+ Run Monday Morning Meetings & Bi-Weekly analyst meetings
+ Handle Million Dollar Club submissions (very time consuming - could be joint effort with CSC)
+ Handle National Multifamily Requests (requests for team info, pipeline updates, RCA Deal Audits)
+ Handle month in review eblasts & end of year eblasts
+ Manage interns
+ Assist with hiring and team onboarding
+ Handle team accounts and subscriptions; renewals for market information sources; managing users and licenses; save down and share external reports (Data Bank & Haddow Reports)
+ Broker Calendar Management
+ Schedule Zoom Invites and schedule all team calendar requests
+ Tour Scheduling
+ Log all CAs and handle redlined CAs
+ Grant VDR Access during marketing process
+ Submit Project ID requests
+ Pay invoices
+ Manage distributions lists, update and add contact to database, assist with any database (Salesforce) management when necessary
+ Plan client events (lunches, dinners, closing events)
+ Reserve meeting rooms/order client lunches
+ Conference coordination - events, dinners, client meetings, producer travel/hotels (NMHC, MF Summit)
+ Event planning for Barnsley, Sea Island, AAA
+ Expense submissions
+ General Broker Admin & Support - help with broker travel plans, make lunch & dinner reservations, printing/scanning for brokers, be point of contact for general broker questions and assistance
+ In general, would assist Team Lead and analysts with general marketing/admin tasks to help with workloads
**What You'll Need:**
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
+ High school diploma required
+ 3 years in an administrative role working with professionals
+ 2 years in the Real Estate industry.
+ Active state real estate license preferred.
+ Ability to present information to a large group of employees.
+ Ability to calculate figures such as percentages, discounts, and commissions and conduct basic financial analysis. Must know how to abstract a lease. Requires knowledge of financial terms and concepts.
+ Requires sophisticated detailed and quantitative skills.
+ Experience with Microsoft Office Suite, internet research and web publishing skills and ability to edit basic templates in Power Point and/or InDesign.
+ Ability to thrive in a fast-paced environment of continuous change.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
**Why CBRE?**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
**Our Values in Hiring**
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at .
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Director, Client Services

30309 Midtown Atlanta, Georgia C&W Services

Posted 11 days ago

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Job Description

**Job Title**
Director, Client Services
**Job Description Summary**
The Director, Client Services is responsible for the operations, growth, and profitability of the customer accounts for assigned account base. The purpose of this position is to achieve the objectives of senior management with respect to market retention and growth in facility services and serve as the expert in the solutioning and pricing for the assigned account base.
**Job Description**
**Reporting Relationships**
+ The Director, Client Services reports to the Sr Director, Client Services and directly supervises Operations Managers, Area Managers, and/or Account Managers. Additionally, the Director of Operations works with business development, finance, human resources, safety, and other functional staff to help achieve his/her objectives for business growth and retention.
**Outlined Responsibilities Below:**
**Operations:**
+ Manages the Operations Team and Facility Managers who provide the day-to-day oversight to the customer locations.
+ Establishes general and job specific performance standards and advises management/supervisory staff of standards and targeted yearly goals.
+ Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.
+ Conducts site surveys/inspections with Operations Managers, Area Managers, Facility Managers, and customers, as well as _unscheduled site audits_ to assess technical skill levels, production rates, and quality of service.
+ Develops and implements quality assurance methods and procedures, overseeing and assessing quality levels achieved at individual accounts.
+ Ensures the implementation of the company's standardized work processes.
+ Remains knowledgeable in new product/service delivery and communicates same to Operations Managers, Area Managers, and Facilities Managers.
+ Understands and utilizes key technology applications.
+ Coordinates and oversees all start-ups and transitions, providing the necessary liaison activities, planning, and control to ensure their successful completion.
+ Demonstrates excellent interpersonal skills, being able to work effectively with all levels of employees, management, and clients.
+ Develops effective working relationships with all clients for the delivery of contracted and new services.
+ Establishes and maintains the respect and confidence of Operations Managers, Area Managers, Facility Managers, site personnel, and customers.
+ 50% Travel required.
**Business Development:**
+ Proactively seeks new business through organic growth and new opportunities.
+ Growth may consist of new lines of service within an existing client site or a new business opportunity partner.
+ Assist in pricing, solutioning, and assisting in proposal development for all integrated services opportunities.
+ Supports Business Development activity to help generate new accounts.
**Finance:**
+ Monitors/evaluates current and new account budgets, with emphasis on the management of overhead, labor, materials, and service contract expenses in order to achieve financial objectives.
+ Utilizes the financial dashboard on a monthly basis.
+ Ensures the Account Directors and Operations team are monitoring and reviewing payroll to ensure timely completion and processing and, working in conjunction with Account Managers, to ensure accuracy.
+ Responsible for the Operations team managing the purchasing and inventory control functions for all responsible accounts.
+ Closely monitors receivables, achieving the DSO target for his/her area of responsibility.
+ Develops and administers cost containment/reduction activities among assigned accounts including OT and expenses.
**Human Resources:**
+ Screens, interviews, and selects Exempt personnel (Operations Managers, Area Managers, Facility Managers, and Supervisors), working in conjunction with Human Resources.
+ Oversees the selection and hiring of Non-Exempt personnel (facilities staff), and ensures compliance with Federal, State, Local, and Company guidelines.
+ Evaluate the work performance of all direct reports annually and prepare a succession plan for his/her area of operations.
+ Establishes contingency Operations Manager, Area Manager, and Facility Manager Plans in anticipation of new accounts, to ensure timely staffing through identification of current managers who are to be transferred to new accounts.
+ Establishes and implements career development paths for Operations Managers, Area Managers, Facility Managers, and Supervisors, working with employees who seek opportunities for advancement.
+ Oversees and monitors the technical skills training of employees, ensuring timely and effective record keeping, follow-up, and re-training as required.
+ Remains knowledgeable about Union contracts and guidelines, and participates as needed in Union salary issues, grievances, layoffs, and other related matters.
**Safety:**
+ Oversees and implements Safety policy, procedures, and communications for all personnel, and monitors the same for impact/effectiveness.
+ Provides active leadership in establishing and maintaining a culture of safety, including adherence to company safety practices, establishment of safety review boards, and oversight of safety training.
+ Monitors and evaluates all Workers Compensation activities within his/her area of operations, working in conjunction with the corporate Director of HSSE and Director of Risk Management.
**Other:**
+ Performs special assignments as needed or as requested by the Senior Vice President and/or the Vice President, Operations.
+ Executes such other responsibilities as determined by the Senior Vice President and/or the Vice President, Operations.
**Position Requirements:**
+ Minimum of ten years' management experience in the facilities services industry and specifically with operations and maintenance leadership oversight.
+ Previous service industry experience, progressing to a management position.
+ Demonstrated problem solving and customer service skills.
+ Proven administrative, management, and leadership skills.
+ Computer skills.
+ Excellent oral and written communication skills.
+ Strong customer service skills.
+ Flexibility with regard to schedule and ability to travel.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $148,750.00 - $175,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ** ** or email ** ** . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
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  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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