255 Customer Service Manager jobs in Atlanta
Customer Service Manager- Remote
Posted today
Job Viewed
Job Description
**Job Summary:**
Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important?
**Essential Job Functions:**
+ **Team Supervision** **: Oversee daily operations and performance of customer service representatives.**
+ Manages, coaches and trains staff to meet established performance standards.
+ Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.
+ Monitors phone system and call volume throughout the day; ensure the phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements.
+ **Complaint Resolution** **: Handle escalated customer complaints or complex issues.**
+ Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.
+ **Training and Development** **: Facilitate staff training sessions and support career development.**
+ Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.
+ Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.
+ Analyzes trends and conducts recurrent training as required by analysis of monitored calls
+ **Performance Monitoring** **: Track and report on key performance indicators and service metrics.**
+ Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.
+ Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.
+ Evaluates and communicates overall team performance expectations and feedback to their staff.
+ **Process Improvement** **: Identify opportunities to enhance processes and improve service efficiency.**
+ Works closely with the Sr Manager of Customer Service and VP of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.
+ Coaches and develops staff to address areas of concern and identify potential professional development opportunities.
+ Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.
+ Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.
+ Some travel may be required
+ Additional responsibilities may vary depending on need.
**Specific Skills/ Attributes:**
+ Positive attitude
+ Demonstrates time management skills
+ Team player
+ Flexible
**Qualifications:**
+ Minimum of 2 years Call Center Customer Service experience
+ College degree or demonstrated professional leadership experience
+ Excellent verbal and written communication skills
+ Detail oriented and well organized
+ Demonstrates follow through on assignments
+ Effectively navigates telephony and Computer Information Systems technology
+ Displays sound judgment and critical thinking skills
+ Available to work all shifts / days as needed
+ Ability to deliver and receive feedback to include difficult discussions
+ Ability to maintain a high degree of confidentiality
+ Proficient with MS Office
+ Ability to work flexible hours and shifts
Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Customer Service - Self Storage Manager
Posted 1 day ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0101REM1
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Customer Service - Self Storage Manager
Posted 2 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time** Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for **Full-time Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience:** Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation:** Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. ( **mileage reimbursement available** )
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0101
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Customer Service - Self Storage Manager
Posted 2 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time** Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for **Full-time Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience:** Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. ( **mileage reimbursement available** )
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Customer Service - Self Storage Manager

Posted 3 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time** Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for **Full-time Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience:** Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. ( **mileage reimbursement available)**
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0105
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Customer Service - Self Storage Manager

Posted 3 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses!**
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0102
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Customer Service-Self Storage Manager

Posted 3 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses!**
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0099REM1
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Be The First To Know
About the latest Customer service manager Jobs in Atlanta !
Customer Service - Self Storage Manager

Posted 3 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $14.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses!**
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0103
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Senior Specialist, Customer Care
Posted 2 days ago
Job Viewed
Job Description
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Senior Specialist, Customer Care in Last Mile at RXO, you’ll be responsible for managing escalated inbound and outbound calls and emails for designated accounts. This role requires a strong sense of urgency, excellent communication skills and the ability to resolve issues effectively while maintaining empathy and professionalism. You will be working directly with customers, market managers, carriers and client representatives to provide exceptional service and handle escalated concerns.
What your day-to-day will look like:
- Manage escalated inbound and outbound calls and emails to address customer concerns
- Use problem-solving skills to deescalate situations and provide resolutions
- Demonstrate empathy and effective communication with customers in stressful situations
- Record detailed notes in our systems to ensure accurate case documentation
- Collaborate with internal associates and external partners to resolve issues efficiently
- Ensure timely follow-up with customers to maintain satisfaction and build trust
What you’ll need to excel:
At a minimum, you’ll need:
- 2 years of related work experience
It’d be great if you also have:
- High school diploma or equivalent
- Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications
- 2 + years in a Call Center
- Proficient computer skills
- Excellent written and verbal communication skills
- Ability to exercise appropriate judgment, especially with upward communication
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next Step
Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .
Customer Care - Sales Representative
Posted 15 days ago
Job Viewed
Job Description
SUMMARY OF FUNCTIONS
Responsibilities include coordinating with existing and potential clients to assess their needs, offer solutions, and ensure customer satisfaction. Capturing incoming requests for service and supporting the field service workflow with scheduling, communication, and documentation assistance.
MEASURES OF SUCCESS:
- Management of customer relationships and delivery of excellent customer experience.
- Service work delivered in a timely manner while meeting the Service Standards of Excellence.
- Efficient scheduling of service personnel, ensuring they have information, equipment, and parts to complete the scope of work to satisfaction.
- Capturing sales opportunities and expanding scope of services to customers on a regular basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Customer Facing Communication: Monitoring of shared Service email inbox and assisting with triage of incoming customer requests. Placing customer reminder calls for upcoming service on a scheduled basis. Conducting customer satisfaction calls on a regular basis.
- Contributing to the planning of Service workflow through NetSuite including setup and management of service Cases throughout the process.
- Participate in scheduling Inframark personnel in alignment with the Customer's schedule. Planning and scheduling of recurring work (DRaaS, Calibrations, Maintenance, etc.).
- Develop a full understanding of the services offered and typical parts used. Ability to communicate various options, features, benefits, and value of Inframark service offerings. High level technical understanding of typical parts used and required configurations for assisting customers and securing vendor quotes.
- Identify opportunities to upsell or cross-sell additional products or services that could benefit the client. Help our customers succeed by identifying and communicating areas where the client's operational goals and Inframark's relevant offerings align.
- Customer Relationship Management: Build and maintain strong relationships with clients by understanding their business requirements and providing timely and customized solutions to meet their needs. This involves active listening, empathy, and effective communication skills.
- Generate and deliver Service work estimates, including the use of internal and external technical assistance for accuracy.
- Setup and maintain calibration sheets/certificates, and other field generated documentation.
- Assist with asset assignment and deploying assets and shared tools to technicians and job sites as required.
- Team with other Customer Care Representatives for oversight and coverage as needed for service work managed by others.
- Other duties as assigned by Service Project Managers.
ORGANIZATIONAL RELATIONSHIPS:
- The Customer Service Representative reports to the Regional Service Project Manager.
- Assists and coordinates activities with all managers in the company.
- Works with Field Managers to accomplish customer requests.
QUALIFICATIONS:
- A 2-year associate degree in business or related field of study is required. A combination of education, training, and experience that provides the above knowledge, abilities, and skills may be considered.
- Previous sales and customer care experience is required, 1 to 2 years of direct experience a must.
- Excellent communication skills and the ability to work well with people are essential. Ability to work independently, take ownership of performance results, and advanced knowledge of Word, and spreadsheet applications are required.
PHYSICAL DEMANDS:
- Ability to communicate orally with customers, internal and external team members is essential. Regular use of the telephone, and email for communication is expected.
- Hearing, vision and speaking within normal ranges is essential for conversations, to receive ordinary information, and to prepare or inspect documents.
- No heavy lifting is required. Good manual dexterity for the use of common office equipment such as computers, calculator, and copiers.
- Good reasoning ability is imperative. Able to understand and utilize management reports, documents and systems to conduct business.
WORK ENVIRONMENT:
The job is performed indoors at various locations. Activities include sitting at a computer, attending virtual and in-person meetings, as well as extensive customer and team communication.Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Learn more about us at Automation and Intelligence - Inframark