29 Customer Service Manager jobs in Miami

Job Type Full-timeDescriptionOverviewWe are seeking a dedicated and proactive Client Relations Coordinator (Appointment Setter) to join our team. This position plays a key role in connecting with clients and prospective clients, ensuring they have a positive experience while scheduling appointments for our sales representatives. These appointments can be in-person or over the phone. The Appointment Setter will engage with clients, help coordinate calendars, and manage inbound and outbound calls, with the goal of increasing sales opportunities and ensuring that the sales team operates at maximum efficiency.Responsibilities:Provide excellent client service, ensuring every client and prospective client has a positive experience.Encourage referrals during client interactions to help grow the client base.Sponsor and attend "client" and "bring-a-friend" events to foster relationships and business development.Manage all inbound and outbound calls, focusing on scheduling appointments for advisors.Perform post-event follow-up with attendees and schedule subsequent appointments.Conduct daily appointment confirmation calls to ensure client meetings are secured.Input prospective client information into the CRM system for tracking and follow-up.Coordinate the internal calendars of advisors with clients and prospective clients to ensure efficient scheduling.Devote 60-70% of your day to prospecting phone calls and appointment-setting activities.Contribute to technology-driven programs aimed at growing client appointments and engagement.Prioritize appointments based on potential revenue and advisor schedules.Convert at least 50% or more of inbound phone calls into scheduled appointments.Track, assess, and report the status of events and call metrics on a daily basis.Use Microsoft Office Suite to manage and organize various aspects of the role effectively.Maintain a pleasant disposition while engaging clients and prospective clients.Provide clear explanations of services to potential clients during appointment-setting calls. Requirements Willing to travel overnight several times per month for seminars and events and up to 50% of the time.High school diploma required; some college, degree, or equivalent work experience preferred.Exceptional time management and organizational skills are essential.Ability to work independently with minimal supervision.Advanced knowledge of Microsoft Office Suite.Proficiency in calendar management, ensuring advisor schedules are well-organized.Skilled in multitasking while maintaining a positive attitude and client-focused approach.Strong professional telephone etiquette and clear verbal and written communication skills.Comfortable networking with clients, both in person and over the phone.Ability to work effectively as part of a team, collaborating with other professionals.Experience in travel and event coordination, including supply management and equipment maintenance.Must be able to work for any US employer without sponsorship.Sound Income Group is an E-Verify employer. Sound Income Group is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

• Meet new sales targets monthly
• Handle high level service accounts (Players/Agents: NFL, NBA, MLB, NHL) with a high level of service
• Call existing accounts to maintain client/business relationship
• Maintain accurate and up to date records of sales and prospecting activities
• Follow up promptly on all leads and inquiries
• Create and execute new marketing material to reach potential new clients
• Able to delegate tasks efficiently to other sales reps or interns

Job Description Position OverviewUltimate Staffing Services is actively seeking a dedicated Client Relations Specialist to join their client's team in Florida. This role is pivotal in ensuring excellent customer service and maintaining strong relationships with clients. The ideal candidate will be a proactive communicator, adept at problem-solving, and committed to enhancing client satisfaction.ResponsibilitiesServe as the primary point of contact for clients, addressing inquiries and resolving issues promptly.Build and maintain strong, long-lasting client relationships through open communication and trust.Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs.Manage and document client interactions, ensuring accurate and up-to-date records.Identify opportunities to improve client satisfaction and drive continuous improvement initiatives.Prepare and present regular reports on client interactions and feedback to management.Assist in the development and implementation of client service policies and procedures.QualificationsPrevious experience in client relations or a similar role is preferred.Strong interpersonal and communication skills, both verbal and written.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficient in using customer relationship management (CRM) software.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Required Work HoursMonday to Friday, first shift.BenefitsCompetitive salary with a range of $45,000 to $50,000 per year.Comprehensive benefits package, including health, dental, and vision insurance.Opportunities for professional development and career growth.Supportive and collaborative work environment.Additional DetailsThe Client Relations Specialist role is an exciting opportunity for individuals passionate about delivering exceptional customer service and enhancing client relationships. Candidates looking to make a significant impact in a dynamic environment are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Job Reference: JN -042025-393066

Cherishing Our Children Since 1977Helping children and families help themselves to live a better life and build a stronger community.The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community. As a Patient/Client Relations Specialist (Patient Navigator) you will deliver high-quality patient engagement and customer service for our Federally Qualified Health Center (FQHC). This position focuses on outbound and inbound communication to educate patients-particularly those assigned through managed care capitation rosters-about their assignment to our facility, the comprehensive services we offer, and how to access care. The representative also conducts follow-up calls related to the Sliding Fee Discount Program, supporting patient understanding and satisfaction while assisting with care coordination across departments.This position primarily involves telephone-based communication.Why join CFCE:You will make an invaluable impact in the communityWe offer growth and professional development opportunities You may qualify for Public Service Loan ForgivenessWe offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.Some of the Functions Include:Conduct outbound calls to patients identified on capitation rosters to inform them of their assignment to the health center. Explain available services including primary care, dental, behavioral health, and specialty services. Guide patients through the new patient onboarding process and direct them to appropriate departments to schedule appointments. Respond to incoming calls from patients and community members seeking information about the facility and services. Provide exceptional customer service, addressing concerns and routing inquiries to appropriate departments in a timely manner. Conduct follow-up calls with patients who have applied for or inquired about the Sliding Fee Discount Program. Assess patient satisfaction and understanding of program eligibility, application, and benefits. Identify barriers to participation and escalate any concerns to the Strategic Operations Coordinator for resolution or further review. Collaborate closely with front office and clinical departments to ensure accurate scheduling handoffs and service coordination. Minimum Education/Experience:Position requires a high school diploma. Preferably an Associate's Degree in Accounting, Finance, or Business management preferred. Preferably two years or more experience with a Community Health Center in a Federally Qualified Health Center (FQHC) setting. Must be detail-oriented and possess excellent organizational and communication skills. Skills/Experience Needed:Strong verbal communication and active listening skills. Ability to manage a high volume of calls while maintaining professionalism and empathy Familiarity with capitation rosters, sliding fee programs, and community health models. Proficient in EHR systems and call documentation tools; Microsoft Office experience preferred. CFCE is a Drug Free Workplace and an Equal Opportunity Employer.

Job DetailsJob LocationCorporate Office - Fort Lauderdale, FLDescriptionA&D Mortgage- Financial Holding Company successfully providing residential and commercial loans for more than 20 years, based in FloridaWho We're Looking For:Step into a role where innovation meets opportunity. We're looking for a Client Relations Specialist to join our team and revolutionize the way we connect with brokers. You'll be more than just a contact point; you'll be a strategic partner, building lasting relationships and driving new business through your expertise in refinance, purchase, and investment opportunities. Picture yourself networking with industry leaders, mastering the art of loan management, and playing a pivotal role in our company's growth.No prior mortgage experience is required - the training is on us!Key Responsibilities:Support the development of new B2B partnerships by connecting with potential partners provided by our team.Learn and apply effective relationship-building strategies under the guidance of senior team members.Contribute to team goals while developing your individual skills and expertise in the mortgage industry.Working Conditions:This is a full-time, office-based position in a modern, comfortable environment. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.QualificationsSkills & Qualifications:Excellent communication and interpersonal skills (written and verbal).Strong work ethic and a proactive approach to learning.Ability to work effectively both independently and as part of a team.A positive attitude and a willingness to embrace new challenges.Recent graduate (preferred) or 0-2 years of professional experience.Associate's degree (required)What we offer:PTO/Sick DaysComprehensive medical, dental, vision benefitsPaid volunteer hoursLife Insurance, Short-term Disability, and Long term DisabilityHealth Savings Account401kPaid training and career developmentOnsite fitness center for employeesGourmet cafeteria with affordable homemade breakfast and lunchHealthy grab and go snacksCareer Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.Work-Life BalanceInclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organizationJoin Us:Explore our social media to get a sense of our rich corporate culture.YouTube - @ADMortgageLifeInstagram - admortgage_lifeTikTok - @admortgage_lifeTake the first step towards a rewarding career in the mortgage industry with A&D Mortgage.Our professional Recruitment team will reach out to you shortly!This is an on-siteposition only at our office in Ft. Lauderdale, FL.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-DI