395 Customer Service Managers jobs in Brandon

Canteen
**Salary: $68,000 - $75,000 / year**
**Other Forms of Compensation: Yearly Bonus Opportunity**
**_Growth. Opportunity. Excellence._**
**_Canteen_** brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the _opportunity_ and innovation. Together, we'll continue to transform our industry.
**_Come grow with us. We are Canteen._**
**Job Summary**
**Key Responsibilities:**
+ Responsible for site visits and client retention
+ Assist branches with grand openings
+ Ensure we are compliant with local and national account standards; review corporate compliance reporting
+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
+ Coordinate efforts to improve the customer retention and client experience at the point of sale
+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
+ Drive compliance to merchandising standards
+ Assess performance by location through audit reports (Quarterly District Evaluations)
+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
**Preferred Qualifications:**
+ A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
+ 3 years driving experience required.
+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
+ Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
+ Route management, retail and merchandising experience is preferred
+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
+ Food&beverage experience
+ Excellent communication skills required
+ Must be able to travel to client sites
+ Must be passionate about providing world class service to our clients and customers
+ Must be able to lift 50 lbs. on a consistent basis.
**Apply to Canteen today!**
_Canteen is a member of Compass Group USA_
**Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
**Associates at Canteen** **are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID:** ** **
Canteen
JULIA KOWALSKI

Our client, a rapidly expanding e-commerce enterprise, is seeking an experienced and dynamic Lead Customer Service Team Manager to oversee their customer support operations in Jacksonville, Florida, US . This integral role will focus on leading, motivating, and developing a team of customer service professionals to deliver exceptional support and ensure high levels of customer satisfaction. The ideal candidate will possess strong leadership qualities, a deep understanding of customer service best practices, and a passion for creating positive customer experiences.

Responsibilities:

• Lead, coach, and mentor a team of customer service representatives, fostering a positive and high-performance work environment.
• Monitor team performance against key metrics such as response time, resolution rate, customer satisfaction scores (CSAT), and Net Promoter Score (NPS).
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Handle escalated customer issues, providing timely and effective resolutions.
• Identify trends in customer inquiries and feedback, and collaborate with other departments to implement improvements.
• Ensure adherence to company policies, procedures, and service standards.
• Manage team schedules, workload distribution, and ensure adequate staffing levels to meet service demands.
• Conduct regular performance reviews, providing constructive feedback and development opportunities.
• Contribute to the development and refinement of customer service processes and workflows.
• Utilize customer service software and tools to track interactions, manage cases, and analyze performance data.
• Act as a point of contact for complex customer inquiries and contribute to problem-solving efforts.
• Promote a customer-centric culture throughout the organization.
• Stay up-to-date with industry best practices and emerging customer service technologies.
• Collaborate with the Quality Assurance team to ensure consistent service delivery.
• Participate in hiring and onboarding new customer service representatives.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent relevant experience.
• Minimum of 5 years of experience in customer service, with at least 3 years in a leadership or supervisory role.
• Proven track record of successfully leading and motivating customer service teams.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and customer service platforms (e.g., Zendesk, Salesforce Service Cloud).
• Ability to analyze data and identify trends to drive improvements.
• Proficient in Microsoft Office Suite.
• Demonstrated ability to manage multiple priorities and work effectively under pressure.
• A passion for providing outstanding customer service.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience:** Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation:** Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0085REM1
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0086REM1
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their fully remote support team. This role is crucial for ensuring our clients receive exceptional assistance and timely resolution to their technical inquiries and issues. The ideal candidate will possess a strong understanding of software applications, excellent communication skills, and a passion for customer satisfaction. Responsibilities include responding to customer support requests via phone, email, and chat, troubleshooting software-related problems, and providing clear, concise guidance to users. You will also be responsible for documenting support interactions, escalating complex issues to appropriate teams, and contributing to the knowledge base with solutions and FAQs. The ability to patiently explain technical concepts to non-technical users is paramount. This position requires strong analytical and problem-solving abilities, a proactive approach to identifying potential issues, and a commitment to delivering high-quality support. We are looking for an individual who can effectively manage their time, prioritize tasks, and work autonomously in a remote environment. The successful candidate will be a key point of contact for our clients, ensuring their continued success with our products. This is an excellent opportunity to join a growing company and contribute to a positive customer experience.
Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software-related issues efficiently and effectively.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions in the ticketing system.
• Escalate unresolved issues to senior support staff or development teams.
• Contribute to the creation and maintenance of help desk documentation and knowledge base articles.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering prompt, professional, and friendly service.
• Manage support queue and prioritize tasks effectively.
• Stay up-to-date with product updates and new features.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
• 2+ years of experience in customer service or technical support, preferably with software products.
• Strong understanding of common operating systems (Windows, macOS) and web technologies.
• Excellent verbal and written communication skills.
• Proficiency in using help desk software and ticketing systems.
• Strong problem-solving and troubleshooting abilities.
• Patience and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with CRM software is a plus.