19 Customer Service Managers jobs in Brandon
Customer Relations Manager (1st Shift) - Tampa, FL
33603 Tampa, Florida
Textron
Posted 1 day ago
Job Viewed
Job Description
**Customer Relations Manager (1st Shift) - Tampa, FL**
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
What you will be doing as a Customer R elations Manager - Aircraft Maintenance :
In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You'll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.
Your responsibilities may include (but are not limited to):
Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
+ Service Communication: Keep customers updated on their aircraft's status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer's aircraft
Service Center Marketing: Promote our Service Center's capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Safety & Departure Debrief: Co mmunicate safety expectations, co nduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices
What you need to be successful:
One or more of the below education and experience combinations is required :
+
2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
+
4 years of relative aircraft maintenance experience
+
Bachelor's degree in Aviation or related field
A&P License / Repairman / EASA Certificate is helpful
Knowledge of Textron Aviation services and products is helpful
Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience
Why join us?
Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.
401K company match additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance , along with discounted childcare and planning
Free financial consultations and guidance
Explore more benefits here
At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.
**Qualifications**
Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!
**EEO Statement**
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
**Recruiting Company:** Textron Aviation
**Primary Location:** US-Florida-Tampa
**Job Function:** Flight Operations
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Experienced
**Shift:** First Shift
**Job Posting:** 03/03/2025, 1:15:02 PM
**Job Number:** 330880
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
What you will be doing as a Customer R elations Manager - Aircraft Maintenance :
In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You'll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.
Your responsibilities may include (but are not limited to):
Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
+ Service Communication: Keep customers updated on their aircraft's status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer's aircraft
Service Center Marketing: Promote our Service Center's capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Safety & Departure Debrief: Co mmunicate safety expectations, co nduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices
What you need to be successful:
One or more of the below education and experience combinations is required :
+
2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
+
4 years of relative aircraft maintenance experience
+
Bachelor's degree in Aviation or related field
A&P License / Repairman / EASA Certificate is helpful
Knowledge of Textron Aviation services and products is helpful
Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience
Why join us?
Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.
401K company match additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance , along with discounted childcare and planning
Free financial consultations and guidance
Explore more benefits here
At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.
**Qualifications**
Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!
**EEO Statement**
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
**Recruiting Company:** Textron Aviation
**Primary Location:** US-Florida-Tampa
**Job Function:** Flight Operations
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Experienced
**Shift:** First Shift
**Job Posting:** 03/03/2025, 1:15:02 PM
**Job Number:** 330880
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0
Data Entry/Customer Support
33646 Tampa, Florida
Collabera
Posted today
Job Viewed
Job Description
Description
- Home
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- Job Description
Data Entry/Customer Support
Contract: Tampa, Florida, US
Salary Range: 15.00 - 15.00 | Per Hour
Job Code: 363368
End Date: 2025-07-31
Days Left: 13 days, 3 hours left
Apply
Client: Banking/Finance
Job Title: CSR/Data Entry
Location: Tampa, FL 33610 - Hybrid
Duration: 12 Months - (Potential for Extension/Conversion based on performance)
Pay: $15/hr
Duties:
- Responsible for responding to inbound inquiries such as phone calls, emails, website, and chat support. This includes some outbound inquiries as needed.
- Courteous, accurate, and professional response to employees and vendors for all, or a combination of Procure To Pay (P2P) Accounts Payable, P2P Procurement, CTE Expense Reimbursement, and Supplier set up inbound inquiries.
- Prepare and respond to written inquiries via email, web, or live chat from employees and vendors.
- Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation. Tracking all inquiries via CRM systems.
- Maintain a safe and secure workplace within the infrastructure.
- High School Diploma or equivalent
- Data Entry
- Customer Service
- Customer Support
- Customer Care
- Recruiter
- Phone
- Mradul Khampariya
Apply Now
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1
Print Customer Support Representative
33603 Tampa, Florida
CTG
Posted 2 days ago
Job Viewed
Job Description
CTG is assisting a client in Tampa, FL in staffing a Customer Service Representative for a Print Production facility.
Candidate needs to have Digital Print Industry experience.
**Hours** : 8 am to 5 pm, M-F
**Location:** Tampa, FL (33624)
**Pay:** $22.91/hr
**Job Type** : Hourly Consultant
**Duration:** Ongoing, potential to be hired on by client based on performance
**ESSENTIAL FUNCTIONS:**
The Customer Service Representative will act as the first point of contact, focused on supporting a specified customer base for all project discussions, job inquiries, and vendor support. Additionally focuses on improving customer experience and awareness of clients' needs.
Customer Support Rep. primary duties:
Handle Print Job Inquiries: Assist customers with questions about printing services, materials, formats, and turnaround times.
Provide Quotes and Estimates: Generate accurate pricing based on job specifications like paper type, quantity, color, and finishing.
Process Orders: Enter and manage print orders, ensuring all specifications are correctly captured.
Coordinate with Production: Communicate customer requirements to the vendor and monitor job progress.
Resolve Print Issues: Address concerns related to print quality, delays, or order discrepancies.
Track Shipments and Deliveries: Provide updates on order status and coordinate delivery logistics.
Maintain Customer Records: Keep detailed records of past orders, preferences, and communications.
Educate Customers: Explain printing options, file requirements (e.g., bleed, resolution), and best practices.
Support File Submission: Guide customers through uploading artwork and ensure files meet print-ready standards.
**EXPERIENCE:**
**- 3+ years relevant experience**
**Experience with Print Production in a copy center or Print Shop environment**
EDUCATION: Minimum High School diploma or equivalent
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Krista Eckard** at ** ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Candidate needs to have Digital Print Industry experience.
**Hours** : 8 am to 5 pm, M-F
**Location:** Tampa, FL (33624)
**Pay:** $22.91/hr
**Job Type** : Hourly Consultant
**Duration:** Ongoing, potential to be hired on by client based on performance
**ESSENTIAL FUNCTIONS:**
The Customer Service Representative will act as the first point of contact, focused on supporting a specified customer base for all project discussions, job inquiries, and vendor support. Additionally focuses on improving customer experience and awareness of clients' needs.
Customer Support Rep. primary duties:
Handle Print Job Inquiries: Assist customers with questions about printing services, materials, formats, and turnaround times.
Provide Quotes and Estimates: Generate accurate pricing based on job specifications like paper type, quantity, color, and finishing.
Process Orders: Enter and manage print orders, ensuring all specifications are correctly captured.
Coordinate with Production: Communicate customer requirements to the vendor and monitor job progress.
Resolve Print Issues: Address concerns related to print quality, delays, or order discrepancies.
Track Shipments and Deliveries: Provide updates on order status and coordinate delivery logistics.
Maintain Customer Records: Keep detailed records of past orders, preferences, and communications.
Educate Customers: Explain printing options, file requirements (e.g., bleed, resolution), and best practices.
Support File Submission: Guide customers through uploading artwork and ensure files meet print-ready standards.
**EXPERIENCE:**
**- 3+ years relevant experience**
**Experience with Print Production in a copy center or Print Shop environment**
EDUCATION: Minimum High School diploma or equivalent
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Krista Eckard** at ** ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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2
Customer Support Engineer - Jacksonville, FL
33646 Tampa, Florida
Revvity
Posted 5 days ago
Job Viewed
Job Description
Job Title
Customer Support Engineer - Jacksonville, FL
Location(s)
US Remote - FL
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
Overview:
Revvity is seeking a Customer Support Engineer to join the Service Team in our Diagnostics Business Unit. The individual will be responsible for supporting our Newborn Screening Customer in Jacksonville, FL but other customers in the US also, as needed.
The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at the customer site ensuring best-in-class service including:
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact
Customer Support Engineer - Jacksonville, FL
Location(s)
US Remote - FL
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
Overview:
Revvity is seeking a Customer Support Engineer to join the Service Team in our Diagnostics Business Unit. The individual will be responsible for supporting our Newborn Screening Customer in Jacksonville, FL but other customers in the US also, as needed.
- Travel requirements: 95% travel within Jacksonville, FL and 5% travel to other locations including Atlanta, GA, Columbia, SC, and Puerto Rico, PR.
- Zephyr: Automated liquid handling workstation for high-throughput sample preparation
- Janus: Automated workstation for liquid handling, sample preparation, and assay processing
- Sciclone: Flexible liquid handling platform for genomic and cellular applications
The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at the customer site ensuring best-in-class service including:
- Install, Maintain, and Repair all equipment at this customer site
- Act as primary Service liaison for this customer building a strong relationship ensuring their satisfaction
- Minimize downtime of all equipment onsite
- Keep area Team Leader and Area Sales Manager informed of all issues
- Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
- Manage and complete all Service Order in a timely manner
- Order and maintain appropriate inventory to support the account
- Submit Quality Notifications in a timely manner
- Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment
- Complete company assigned training in a timely manner
- Report potential quality issues via the corrective action process
- Travel 5% by car/plane to other customers in the Southeast region
- BS/BA in Chemistry, Biology, Engineering or another science-related field AND
- A minimum of 2 years' experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation OR
- Associate's degree and 4 years' experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Experience with Automated Liquid Handling, Microfluidics, and motion control systems
- Preference for previous Waters or Sciex products (LCMS, MSMS)
- Previous manufacturer-related service experience (Waters, Sciex, Agilent)
- Ability to troubleshoot and diagnose complex technical issues
- Strong electro-mechanical skills.
- Excellent organizational and communication skills.
- Valid Driver's License
- Experience in MS-Office products
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact
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3
Customer Service Performance Manager
33603 Tampa, Florida
WTW
Posted 2 days ago
Job Viewed
Job Description
**Description**
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle - " _Be Real"_ - that means being genuine, keeping your word, and having the courage to make tough decisions. Our " _Be Real"_ values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
The **Performance Manager** plays a vital role in driving excellence within the Member Care department by overseeing the coaching, development, quality, and productivity of a team of Member Care Representatives. With a team size ranging from 15 to 30 members, this leader is responsible for ensuring high performance, member satisfaction, and adherence to compliance standards. This role requires a proactive and motivational leader who thrives in a dynamic, service-focused environment.
**Key Responsibilities**
+ Directly manage a team of Member Care Representatives to inspire exceptional performance.
+ Monitor and ensure adherence to compliance and quality assurance standards.
+ Provide coaching, mentorship, and performance feedback to support continuous growth and skill development.
+ Motivate the team to consistently meet or exceed key performance metrics.
+ Participate in the hiring, onboarding, and training of new Member Care colleagues.
+ Lead performance management processes for assigned team members, including goal setting and performance reviews.
+ Contribute to department-wide initiatives and support special projects as needed.
**Qualifications**
**Required Qualifications**
+ Exceptional verbal and written communication skills.
+ Strong drive to meet and exceed productivity, quality, and customer satisfaction goals.
+ Proven experience managing and coaching teams in a member care, customer service, sales leadership, or comparable setting (e.g., retail assistant management, team lead roles).
+ 2+ years of direct supervisory or leadership experience.
**Preferred Qualifications**
+ Experience in member care or customer service environments.
+ Previous work in telemarketing or call center settings.
+ Knowledge of Medicare Advantage, Medicare Supplement, Life Insurance, Prescription Drug Products and Services.
**Key Skills**
+ Written and verbal communication
+ Performance analysis and reporting
+ Critical thinking and decision-making
+ Action-oriented and results-driven
+ Coaching and mentoring
TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet (
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle - " _Be Real"_ - that means being genuine, keeping your word, and having the courage to make tough decisions. Our " _Be Real"_ values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
The **Performance Manager** plays a vital role in driving excellence within the Member Care department by overseeing the coaching, development, quality, and productivity of a team of Member Care Representatives. With a team size ranging from 15 to 30 members, this leader is responsible for ensuring high performance, member satisfaction, and adherence to compliance standards. This role requires a proactive and motivational leader who thrives in a dynamic, service-focused environment.
**Key Responsibilities**
+ Directly manage a team of Member Care Representatives to inspire exceptional performance.
+ Monitor and ensure adherence to compliance and quality assurance standards.
+ Provide coaching, mentorship, and performance feedback to support continuous growth and skill development.
+ Motivate the team to consistently meet or exceed key performance metrics.
+ Participate in the hiring, onboarding, and training of new Member Care colleagues.
+ Lead performance management processes for assigned team members, including goal setting and performance reviews.
+ Contribute to department-wide initiatives and support special projects as needed.
**Qualifications**
**Required Qualifications**
+ Exceptional verbal and written communication skills.
+ Strong drive to meet and exceed productivity, quality, and customer satisfaction goals.
+ Proven experience managing and coaching teams in a member care, customer service, sales leadership, or comparable setting (e.g., retail assistant management, team lead roles).
+ 2+ years of direct supervisory or leadership experience.
**Preferred Qualifications**
+ Experience in member care or customer service environments.
+ Previous work in telemarketing or call center settings.
+ Knowledge of Medicare Advantage, Medicare Supplement, Life Insurance, Prescription Drug Products and Services.
**Key Skills**
+ Written and verbal communication
+ Performance analysis and reporting
+ Critical thinking and decision-making
+ Action-oriented and results-driven
+ Coaching and mentoring
TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet (
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