4971 Customer Service Personnel jobs in Ohio

• Employee discounts
• Health insurance
• Wellness resources

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

1. Open New Work Order
   • Greet customers in a friendly and professional manner
   • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
   • Open customer's work order in an efficient and timely manner
   • Verify unit's warranty and email warranty company for verification if necessary
   • Transfer call to appropriate department (scheduling, triage, etc.)
   • Note work order with necessary details (technician initials, warranty information, etc.)
   • Ensure work order's are placed in proper status and job type within Dispatchtrack
2. Look Up Existing Work Order
   • Greet customers in a friendly and professional manner
   • Obtain all information from the customer to look up existing work orders (name, phone, etc.)
   • Verify what the customer is asking for (part eta, status update, etc.)
   • Determine if call needs to be transferred to another department
   • Verify customer's address and phone numbers before transferring the call
3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe.

• A self-starter with strong multitasking skills
• Someone that can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

• High School Graduate or GED
• Strong computer skills with efficiency in Microsoft Office suite
• Strong interpersonal skills

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness.

Role Summary

We are looking for experienced call center representatives to join our Customer Care Service team. We are committed to delivering exceptional customer experiences with every interaction. Our call center is not driven by high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. We take time to listen, understand, and provide the right solutions without pushing products. Our ideal candidate will thrive in a fast-paced, collaborative environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. If you are looking for a place where genuine care matters, you will feel right at home here.

This role is fully onsite and located at either of our locations:

• Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)
• Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)

• Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions.
• Process deposit account openings with accuracy and care.
• Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone.

• High school diploma or equivalent
• Minimum of 1 year recent experience in a call center environment
• Exemplary customer service skills
• Ability to understand and explain financial information over the phone and via email
• Ability to listen to our customers to understand their needs
• Proven written and verbal communication skills
• Strong interpersonal skills/team-oriented
• Ability to work in multiple systems, including Word and Excel
• Banking experience preferred (online banking deposit, equity lines of credit, mortgage loans, etc.)
• Bilingual language skills are a plus

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Improve lives from the outside in. Join our team + enjoy $10 haircuts, $0 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.

You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Job Duties:

• Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
• Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
• Performing other duties as assigned.

Job Requirements:

• Position requires a self-motivated, detail-oriented and organized person.
• Candidate must possess superior customer service skills, and excellent verbal and written skills.
• Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
• Candidate must possess basic math skills and have working knowledge of computers.
• The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
• Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
• Previous customer service experience preferred.
• Looking for fulltime with Saturday-Thursday availability - position is onsite at BASE ONE in Dublin, OH.

Perks:

• 10- 20 Salon + Spa services
• 40% off Salon + Spa products

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness.

Role Summary

We are looking for experienced call center representatives to join our Customer Care Service team. We are committed to delivering exceptional customer experiences with every interaction. Our call center is not driven by high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. We take time to listen, understand, and provide the right solutions without pushing products. Our ideal candidate will thrive in a fast-paced, collaborative environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. If you are looking for a place where genuine care matters, you will feel right at home here.

This role is fully onsite and located at either of our locations:

• Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)
• Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)

• Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions.
• Process deposit account openings with accuracy and care.
• Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone.

• High school diploma or equivalent
• Minimum of 1 year recent experience in a call center environment
• Exemplary customer service skills
• Ability to understand and explain financial information over the phone and via email
• Ability to listen to our customers to understand their needs
• Proven written and verbal communication skills
• Strong interpersonal skills/team-oriented
• Ability to work in multiple systems, including Word and Excel
• Banking experience preferred (online banking deposit, equity lines of credit, mortgage loans, etc.)
• Bilingual language skills are a plus

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Honda of Middleburg Heights is hiring an Experienced Call Center/ Customer Service Representative

This Job is FOR YOU if you:

• Have Previous Call Center Experience
• Are comfortable interacting via the Phone for an 8 hour shift
• Excel in Customer Service and have Proven Communication Skills
• Appreciate training, a script to follow to ensure success and an aggressive pay plan to reward your efforts and achievements!

• Never Boring
• Hourly plus Generous Monthly Bonuses and Incentives!
• Excellent Benefits
• Fun and Exciting Work Environment

• Answer inbound calls from our own service customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.
• Previous Customer Service experience a must!
• Excellent computer skills required
• Valid Driver's License

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Saturday Lunches
• Family owned and operated
• Long term job security
• Discounts on products and services

We're looking for talented professionals to join us in bringing smart money management and payment solutions to everyone's fingertips.

This role will need to work in the Blue Ash, OH office and will not be a remote role. Hourly Rate $20.00/hour.

What does a Customer Service Representative do at Green Dot?

As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.

As a Customer Service Representative, you can look forward to:

• Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.
• Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.
• Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
• Advocating as the "voice of the customer" to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
• Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues.
• Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
• Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
• Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.

You might be the right match for this role if:

You can demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner. You have the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.

Ready to join us in our mission? These are the qualifications we are looking for:

Required:

• High school diploma or equivalent
• Minimum 2 years of customer service and/or contact center experience
• Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic
• Proficiency in MS Outlook, Word, PowerPoint and Excel skills

Preferred:

• Bachelor's degree
• Experience with financial products/technology
• Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment.

Position Type: Regular

Pay Range: Not specified

We're Here to Support YouAccommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement

At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

JOB TITLE: Customer Service Agent/Call Center Representative - Stow, OH

DEPARTMENT: Operations

SUPERVISOR: Managed Services Division Manager

SUMMARY:

The Customer Service Agent/Call Center Representative develops, coordinates, and implements scopes of work for assigned client programs. This position is responsible for understanding and adhering to program requirements and exceeds customer expectations through efficient communication, time management, and program knowledge. The Customer Service Agent/Call Center Representative exemplifies superior quality control via thorough contractor and vendor communication along with continuous monitoring of profitability levels.

This position must conform to all corporate policies and procedures and uphold ethical standards. This position will embody Lightserve's core values, exemplifying them with the utmost integrity. Employee will represent Lightserve and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.

DUTIES AND RESPONSIBILITIES:

• Provides exceptional customer service by being reliable, responsive, and efficient.
• Communicates in a professional manner with vendors and customers in a high-call volume environment.
• Ensures client documents including client profile manuals are complete, current, and stored appropriately.
• Identifies resources needed to implement a work order with a timely and cost-efficient approach.
• Creates and executes work orders with appropriate revisions to meet changing needs and requirements.
• Manages daily workflow and enforces service quality while adhering to the company's standard operation procedures.
• Works proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
• Assists in continuous development and maintenance of a high quality, cost-effective contractor network.
• Possesses a clear understanding of the client program, pricing model, and billing procedures.
• Additional job duties/responsibilities as assigned by management.

• Experience with telephone communications in a customer service-based environment.
• Ability to troubleshoot and resolve client specific problems.
• Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
• Customer service focus with the ability to respond to requests in a timely manner.
• Ability to work in a fast pace environment with several competing priorities.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Outstanding communication and presentation skills (verbal and written).
• Proficient in Microsoft Office Suite.

• Associates or bachelor's degree from an accredited university or college.
• Commercial and/or Industrial lighting experience.

• Company paid medical and dental premiums for employees on our base plan.
• Paid parental leave.
• Access to vision and other ancillary benefits.
• 401(K) including company match after one year.
• Company paid long-term disability and life insurance.
• Paid time off plus 10 company paid holidays.
• Current hybrid work schedule after successful on-boarding period - (3) days in office and (2) days remote.

• Office, cubicle, or workstation.