608 Customer Service Professionals jobs in Seattle

Address: 9150 Willows Rd NE, Redmond, WA 98052, USA

Compensation: $23.69/hour

WeDriveU is a leader in shared mobility solutions connecting communities, campuses, and workplaces. We operate private shuttle and public transit systems across the U.S., serving millions of passenger journeys annually. Our team of over 5,500 members manages 4,000 vehicles across 55 locations, providing safe, reliable, and sustainable transit options. Visit wedriveu.com to learn more about our company, clients, and career opportunities.

The Customer Service Representative (CSR) reports to the Program Manager and Operations Manager, receiving guidance from the clients or HQs Transportation Management Team. The CSR provides exceptional customer service to employees, handles transportation requests and queries, and monitors shuttle and tram services.

Note: This position requires standing outside for prolonged periods, up to 8 hours or more per day.

This is a split shift position, suitable for either one full-time employee or two part-time candidates.

1. Direct commuters to correct buses and provide ETA and route information.
2. Respond to service questions and communicate route or service changes.
3. Monitor equipment safety and report concerns.
4. Ensure all bus routes operate effectively to meet client needs.
5. Manage passenger flow and enforce social distancing policies.
6. Enforce passenger policies and troubleshoot shuttle issues in real-time.
7. Perform additional duties as assigned.

1. Excellent communication skills (written and verbal).
2. Flexibility to work split shifts and variable hours.
3. Ability to stand outside for extended periods.
4. Basic knowledge of GPS, vehicle dispatch, and radio communication.
5. Additional skills and physical demands may apply.

Minimum: 2 years of customer service experience.

Preferred: High school diploma or equivalent.

• Medical, Dental, Vision, and Life Insurance.
• Competitive pay and 401(k) with 4% match.
• Financial Wellness tools.

• Employee Assistance Program (EAP).
• PTO, paid holidays, pet & legal insurance.

• On-the-job training and career growth opportunities.

*Benefits vary by position and location.

WeDriveU is an equal opportunity employer committed to diversity and inclusion. We value a respectful environment that fosters innovation and excellence.

Job Summary:

Dexian is seeking a Visitor Relations/Customer Service for an opportunity with a client located in Mukilteo, WA.





Responsibilities:

• Proficient with ticket sales and point-of-sale systems for transactions
• Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions
• Greets large groups, verifies IDs, and ensures smooth group visits
• Follows financial procedures for ticketing and sales transactions
• Answers incoming calls; operates telephone and intercom equipment proficiently
• Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups
• Assists with resolving tour schedule conflicts and handling guest questions and concerns
• May support Public Tour activities as needed
• Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences
• Learns and executes all safety procedures. Proactively identifies and reports safety concerns
• Collaborate with colleagues for work and break rotations; complete daily assignments as requested
• Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events
• Completes required training as scheduled and participates in team meetings
• Other duties as assigned by leadership team members

Requirements:

• Education/experience typically acquired through basic education (e.g. high school diploma/GED)
• Six months experience working in customer services related position
• Six months experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned
• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors
• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience
• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts
• Prefer experience with technology related to events, exhibits or POS
• Prior experience with Future of Flight is a plus
• W2 Only
• Weekends and holidays. This role will focus on Future of Flight operations such as ticket sales and general guest services
  

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.