120 Customer Service Representatives jobs in Santa Paula

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

• Maintains a high degree of self-awareness and the ability to stay calm under pressure.
• Utilizes trauma informed care while applying crisis intervention, motivational interviewing, and supervision of the clients.
• Completes facility rounds on a regular basis in order to maintain supervision of the clients and facility.
• Seeks clinical consultation when encountering new and/or high-risk clinical circumstances.
• Contacts Program Director or Supervisor if consultation related to program issues as needed during shifts.
• Provides facility coverage by supervising the clients during chores, visiting hours, mealtimes, medication line, detox, donations, groups, and free time.
• Provides educational and AOD group facilitation as required within the scope of current credential
• Monitors visiting hours and addresses safety concerns
• Works collaboratively with other members of the treatment team and communicates any behavioral concerns to the client's Case Manager, Clinical Therapist and Medical
• Maintains frequent communication with the treatment team and engages in regular consults.
• May complete withdrawal management rounds and behavioral support rounds at 30-minute intervals as assigned.
• May monitor medication line as needed or assigned.
• Provides UA testing as directed.
• Process client's belongings at intake or as items come in.
• Transport clients, as needed.

• Write and complete all progress notes within 72 hours of service delivery.
• Maintains compliance with due dates for all clinical documentation.
• Documentation must be maintained in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.
• Documents all client UA's using the UA form and a progress note.
• Completes same day incident reports.
• Documents detox rounds and behavioral support rounds every 30 minutes as assigned.

• Maintains full compliance with CCAPP, CAADE or CADTP requirements for registration and certification.

• Attends and actively participates in assigned Clinical Group Supervision.
• Actively participates in agency and team meetings.
• Participates in training opportunities and pursues training in Evidence Based Practices.
• Communicates collaboratively with all members of the behavioral health team including medical, mental health, psychiatry, substance use disorder, and other staff.
• Completes all assigned trainings and Relias trainings in a timely manner.

• High school diploma or equivalent required. Bachelor's degree in health and human services, social work, psychology, or other related field preferred
• Registered or Certified as an Alcohol and Other Drug Counselor or as an SUD Counselor with CA approved certifying agency (CCAPP, CADTP, or CAADE).Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Possess a valid CA driver's license

• Minimum of one year of experience as substance abuse or behavioral disorder counselor or recovery specialist in community mental health
• Knowledge of the principles of client-centered, strength-based practice (including the principles of the recovery model, harm reduction, and trauma-informed practice).
• Understanding and experience working with recovering individuals and their impacted family members.
• Knowledge of and experience with substance abuse services in the county.
• Strong de-escalation and crisis intervention skill

• Must complete background check and livescan clearance

Support Customer Care Specialist II

ABOUT VITU

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

GENERAL DESCRIPTION

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Vitu. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. 

SPECIFIC RESPONSIBILITIES

• Handle routine customer questions relating to product usage.

• Provide technical support on issues through to resolution.

• Maintains expert-level knowledge of (Business Unit) processes and procedures.

• Accurately log all customer information in the CRM tool.

• Facilitate communication to other departments as needed to resolve client concerns.

• Communicate with key stakeholders to identify and resolve inquiries.
  Provide proper follow- up to ensure customer is kept apprised of the issue status.
   

TRAVEL REQUIRED

• No travel required
   

SCHEDULE

• 7:00 AM - 3:30 PM PST
   

REQUIRED QUALIFICATIONS

• High School Diploma/GED 

• 5 years' experience

• Ability to troubleshoot and document issues related to system performance and functionality. 

• Excellent communication skills (Verbal and Written)

• Strong problem-solving/troubleshooting skills 

• Strong interpersonal skills and attention to detail

• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed,  including weekend hours

• Ability to work independently as a team to deliver on individual and business goals
   

PREFERRED QUALIFICATIONS

• Displays strong dependability and reliability.

• Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.

• CRM case logging/Salesforce experience

• Experience with interaction distribution systems such as Genesys Pure Cloud.

• Automotive industry knowledge.
   

MINIMUM REQUIREMENTS

• High School Diploma/GED and generally 5 years' experience
   

PAY SCALE

• Hourly Rate of $15.86 - $23.75 

Required Qualifications: 

• 5 years’ experience in technical customer care, information technology, or client services.

• Excellent oral and written communication skills

• Attention to detail and the ability to adapt to change

• Knowledge of various computer applications, including experience with business support applications

• Customer service oriented and professional with customers

• Experience working in a team environment and assisting others as applicable

• Must be flexible to work any shift during business hours and overtime as needed

• Ability to multi-task and juggle competing customer priorities

• Able to sit for prolonged periods in a contact center environment

• Able to effectively enter data in multiple systems accurately and consistently

• Able to engage with users meaningfully, respectfully, tactfully, and with a sense of urgency.

Preferred Qualifications: 

• Certification in one or more areas of brand-specific specialization (if applicable)

• Proficiency in technical writing techniques, which include process documentation, software release notes, product documentation, and e-learning content.

• Excellent telephone, verbal, and written communication skills.

• Attention to detail and ability to maintain a high degree of accuracy.

Minimum Requirements: 

• High School Diploma/GED and 5+ years of relevant experience in technical customer care, information technology, or client services.

• (Bachelors, Masters, or PhD and 3 + years of relevant experience within technical customer care. Without diploma or degree 7 + years of experience)