822 Customer Service Roles jobs in Austin

• Handle incoming calls and respond to customer inquiries promptly and courteously.
• Provide accurate information about products, services, and company policies to customers.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Document customer interactions and maintain detailed records of conversations in the system.
• Follow up on customer interactions to ensure satisfaction and issue resolution.
• Collaborate with team members and other departments to enhance customer service procedures.

• High school diploma or equivalent; additional education in communications or customer service is a plus.
• Proven experience in a call center or customer service role is preferred.
• Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM systems and customer service software is an advantage.
• Ability to handle high call volumes while maintaining attention to detail and service quality.

We are currently looking for individuals to fulfill Part-Time and Full-Time positions in Call Center Agent Jobs - Hiring Immediately. No experience is required to apply for the position. Training is provided through former experienced employees and available to hired applicants. We are looking for individuals able to carry out various tasks. Individuals must be hardworking and task-oriented. Don't Wait! Fill out a Profile Now! MyJobResource is a staffing and recruitment industry job search engine. We specialize in finding the exact company to suit your needs. We help match job seekers to the right jobs in either full-time or temporary positions. Assignments are typically made depending on the ratio of candidates to jobs, skill-set, and experience. The companies we work with pay us for the services we provide to find the right people for their job openings.

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Overview

At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician's job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

• Competitive pay $
• $6- 17 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

Job Type

Full-time

Description

Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited too; successfully registering, checking-in, checking-out, issuing badges to trainees, scheduling appointments; maintaining records and accounts, answering phones, and handling customer questions and requests in a timely and efficient manner. The Customer Service Representative is effective in using the custom software applications trained by ASC.

Requirements

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Bilingual in English/Spanish
• Resolve customer complaints and issues in a calm and efficient manner
• Provide accurate information about our services to customers
• Maintain customer records and update

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department.

Essential Functions:

1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Provides timely feedback to the company regarding service failures or customer concerns.
3. Processes customer orders/changes/returns according to established department policies and procedures.
4. Works closely with the credit department to resolve disputed credit items.
5. Partners with the sales team to meet and exceed customer's service expectations.
6. Communication support via Email, order, phone calls:

• Email: Manage and maintain all emails that come into the Customer Service group email. This includes:
• Responding to emails within 15 minutes, acknowledging.
• Taking appropriate action on the email. May include either a forward to the appropriate contact, status requests, placing an order or assisting the customer in anyway.
• Ensuring all emails are addressed, even if it does not pertain to your assigned Sales rep.
• Orders: Enter new orders, release blanket orders and Manage Reschedules
• Receive Purchase Order, Enter order, send to Rep for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer.
• Manage Back orders and past dues daily
• Manage 3 day out drawer daily
• Confirm next day scheduled orders, daily
• Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
• Phone Calls: Answer all incoming calls in a courteous and professional manner. This includes the Customer Service department main line or your direct extension and follow through with the appropriate action.
• Provide customers with status updates and ETA's.
• Maintain Voicemail box and keep current-respond to customer's messages.

Marginal Functions:

• Ability to prioritize, work independently and maintain a professional/friendly demeanor is essential.
• Other projects as assigned.
• Escalate situations when needed.

Education/Knowledge/Skill Requirements:

• High School graduate or GED.
• One year experience as a Customer Service Representative.
• Previous program Management experience, preferred.
• Previous Sage X3 experience, preferred.
• Excellent communication and problem-solving skills.
• A high level of motivation with a strong work ethic.
• Effective interpersonal skills and a positive outlook.
• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed