354 Customer Service Roles jobs in Austin
Call Center : Enrollment
78703 Austin, Texas
ManpowerGroup
Posted 1 day ago
Job Viewed
Job Description
Our client, a leader in Business Process Managed Services, is seeking a Data & Document Management Processor to join their team. As a Data & Document Management Processor, you will be part of the Operations department supporting various teams. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to manage multiple tasks effectively, which will align successfully in the organization.
**Job Title:** Data & Document Management Processor
**Location: Austin, TX**
**Pay Range: $22hrly**
**Shift: Weekends, Evenings (40 hours)**
**What's the Job?**
+ Manage daily intra-day operations to ensure resources are effectively utilized to meet business objectives.
+ Interact professionally with internal and external staff to address inquiries regarding provider enrollment and file maintenance for Medicaid programs.
+ Process 100% of assigned applications daily, adhering to documented work instructions to minimize impact on service level agreements.
+ Demonstrate a strong understanding of staffing requirements and create optimal schedules to support multi-department operations.
+ Be available for some evening and weekend shifts as business needs arise.
**What's Needed?**
+ High school diploma or GED required; 2 years of college preferred with an emphasis on Business Administration or Healthcare Management.
+ At least 2 years of relevant work experience or equivalent.
+ Advanced proficiency in Excel, including familiarity with macros and VBA.
+ Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
+ Excellent interpersonal skills to interact effectively with various stakeholders.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in business process management and healthcare administration.
+ Collaborate with a diverse team of professionals.
+ Develop your skills in Excel and data management.
+ Contribute to meaningful work that impacts the community.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Data & Document Management Processor
**Location: Austin, TX**
**Pay Range: $22hrly**
**Shift: Weekends, Evenings (40 hours)**
**What's the Job?**
+ Manage daily intra-day operations to ensure resources are effectively utilized to meet business objectives.
+ Interact professionally with internal and external staff to address inquiries regarding provider enrollment and file maintenance for Medicaid programs.
+ Process 100% of assigned applications daily, adhering to documented work instructions to minimize impact on service level agreements.
+ Demonstrate a strong understanding of staffing requirements and create optimal schedules to support multi-department operations.
+ Be available for some evening and weekend shifts as business needs arise.
**What's Needed?**
+ High school diploma or GED required; 2 years of college preferred with an emphasis on Business Administration or Healthcare Management.
+ At least 2 years of relevant work experience or equivalent.
+ Advanced proficiency in Excel, including familiarity with macros and VBA.
+ Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
+ Excellent interpersonal skills to interact effectively with various stakeholders.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in business process management and healthcare administration.
+ Collaborate with a diverse team of professionals.
+ Develop your skills in Excel and data management.
+ Contribute to meaningful work that impacts the community.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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0
Call Center CSR
78703 Austin, Texas
ManpowerGroup
Posted 1 day ago
Job Viewed
Job Description
Our client, a leader in the Business Process Managed Services industry, is seeking a Business Advisor to join their team. As a Business Advisor, you will be part of the Operations department supporting the Health Process team. The ideal candidate will have strong communication skills, effective multitasking abilities, and a customer-focused mindset which will align successfully in the organization.
**Job Title:** Call Center CSR
**Location: Austin, TX**
**Pay Range: $20hrly**
**1st shift**
**What's the Job?**
+ Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program inquiries.
+ Respond to phone inquiries in a prompt, courteous, and concise manner.
+ Document all encounters in clear and concise online logs.
+ Assist with problem resolution as needed and transfer callers to other Call Center units when necessary.
+ Meet individual performance standards and maintain strict required attendance and performance metrics.
**What's Needed?**
+ Minimum of 6 months recent high-volume inbound contact center experience.
+ Proficiency in Microsoft Office is a plus.
+ Ability to effectively multitask in a fast-paced environment.
+ Strong communication skills and a customer service-oriented approach.
+ Availability for any 8-hour shift from 7 am to 7 pm.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in the healthcare service industry.
+ Potential for high chances of contract extension.
+ Work with a diverse team committed to excellence.
+ Enhance your skills in customer service and problem resolution.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Call Center CSR
**Location: Austin, TX**
**Pay Range: $20hrly**
**1st shift**
**What's the Job?**
+ Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program inquiries.
+ Respond to phone inquiries in a prompt, courteous, and concise manner.
+ Document all encounters in clear and concise online logs.
+ Assist with problem resolution as needed and transfer callers to other Call Center units when necessary.
+ Meet individual performance standards and maintain strict required attendance and performance metrics.
**What's Needed?**
+ Minimum of 6 months recent high-volume inbound contact center experience.
+ Proficiency in Microsoft Office is a plus.
+ Ability to effectively multitask in a fast-paced environment.
+ Strong communication skills and a customer service-oriented approach.
+ Availability for any 8-hour shift from 7 am to 7 pm.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in the healthcare service industry.
+ Potential for high chances of contract extension.
+ Work with a diverse team committed to excellence.
+ Enhance your skills in customer service and problem resolution.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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1
Outbound Call center Representative
78716 Austin, Texas
L.K. Jordan & Associates
Posted today
Job Viewed
Job Description
Outbound Call Center Representative Cedar Park, TX Start Date: July 21, 2025 Location: Cedar Park, TX Type: Temp-to-Hire Pay: $20/hour during training (Potential to earn up to $25/hour after conversion) Schedule: MondayFriday, 8:00 AM 4:00 PM (3 Call Center, Representative, Customer Service, Customer Engagement, Retail, Staffing
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2
Call Center Specialist- ENT
78703 Austin, Texas
Ascension Health
Posted 10 days ago
Job Viewed
Job Description
**Details**
+ **Department: Ear, Nose, and Throat**
+ **Schedule: Monday- Friday 8AM- 5PM**
+ **Hospital: Austin Medical Plaza**
+ **Location: 3705 Medical Parkway, Austin, Texas 78705**
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._
**Responsibilities**
Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.
+ Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information.
+ Obtain and verify insurance authorizations/precertification. Complete medical record release requests and schedule/confirm patient appointments.
+ Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy.
+ Provide general office and clerical support to assigned area.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
No additional preferences.
**Why Join Our Team**
Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**
+ **Department: Ear, Nose, and Throat**
+ **Schedule: Monday- Friday 8AM- 5PM**
+ **Hospital: Austin Medical Plaza**
+ **Location: 3705 Medical Parkway, Austin, Texas 78705**
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._
**Responsibilities**
Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.
+ Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information.
+ Obtain and verify insurance authorizations/precertification. Complete medical record release requests and schedule/confirm patient appointments.
+ Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy.
+ Provide general office and clerical support to assigned area.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
No additional preferences.
**Why Join Our Team**
Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**
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3
Customer Service Agent - Call Center
78716 Austin, Texas
Enterprise Call Center
Posted today
Job Viewed
Job Description
Company Description
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job Description
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Videos To Watch
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job Description
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner
- Maintain performance targets in quality, communication, and efficiency
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus
- Remote position - no commute
- Paid training (after client certification)
- Flexible schedule options
- Paid time off
- Career advancement opportunities
- Access to telehealth benefits
- All information kept confidential under EEO guidelines
Videos To Watch
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