478 Customer Service Roles jobs in Baltimore
Client Relations Associate
Posted 1 day ago
Job Viewed
Job Description
Here at Dreamcrafters Management, we pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional customer service. As a growing leader in the business consulting industry, we offer hands-on, personalized care for our customers that focuses on innovative solutions that really make a difference for our clients and our customers. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we've built over the years. It is through our approach to client relations and customer care that we have been able to grow our operations and our client's customer base steadily over the past year, and we are now looking to bring new Client Relations Associates on board to continue this growth!
Client Relations Associate RoleAs a Client Relations Associate, you will be the first point of contact between Dreamcrafters Management and potential customers. You will be responsible for ensuring that their needs are met and their expectations are exceeded when it comes to the level of personalized sales and customer service support that we offer. The Client Relations Associate role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests.
Key ResponsibilitiesKey Responsibilities of a Client Relations Associate:
- Assist in the management of existing accounts as well as the acquisition of potential customers in a manner that serves all parties' interests
- Serve as the primary point of contact for customers, responding to inquiries and concerns promptly and professionally whether through phone, email, or in person visits
- Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties
- Advocate for the interests of the client regarding sales goals and customer satisfaction metrics while providing customers with personalized and efficacious customer service
- Abide by all compliance policies set forth by the client while handling sensitive customer information, ensuring all interactions meet legal regulatory and privacy requirements
- Participate in the training of junior Client Relations Associates in all of the above responsibilities, demonstrating strong leadership potential
Qualifications of a Client Relations Associate:
- Previous experience in client relations, sales and/or customer service capacities is a plus
- Personable, able to work well with others and communicate effectively
- Highly-driven and growth-oriented individuals with a passion for customer care
- Ability to think quickly and offer effective solutions on the spot
- Proactive, able to take initiative and act independently when necessary
Client Relations Specialist
Posted 3 days ago
Job Viewed
Job Description
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Job Description:ABC Imaging is looking for a dedicated ON-SITE Client Relations Specialist to become a valuable member of our team at a well-established printing and reprographics company. The ideal candidate will be responsible for meeting the daily printing needs of clients, cultivating positive relationships, ensuring top-notch service delivery, and efficiently coordinating project requirements.Responsibilities:Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.Collaborate with clients to understand their printing needs and specifications for various projects, such as proposals, large format printing, and special projects.Coordinate project timelines, requirements, and deliverables to ensure on-time and accurate completion.Provide expert guidance to clients on best practices for file preparation, color management, and printing options.Assist clients in selecting appropriate printing solutions based on their project requirements and budget constraints.Work closely with the production team to ensure that client expectations are met, and projects are executed to the highest quality standards.Communicate effectively with internal teams to ensure seamless project flow and successful outcomes.Proactively identify opportunities to enhance client satisfaction, improve processes, and drive business growth.Maintain accurate records of client interactions, project details, and specifications for future reference.Qualifications:Prior experience in a client-facing role within the printing, graphics, or reprographics industry is preferred.Strong communication, interpersonal, and customer service skills.Proficiency in using software applications for file handling and printing, such as RIP software and layout tools.Knowledge of color management, file types, RGB vs CMYK, bleed, trim marks, and printing materials.Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.Detail-oriented with a focus on delivering high-quality service and solutions to clients.Familiarity with large format printing equipment and processes is a plus.A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and trends in the industry.
Client Relations Associate
Posted 3 days ago
Job Viewed
Job Description
Here at Dreamcrafters Management, we pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional customer service. As a growing leader in the business consulting industry, we offer hands-on, personalized care for our customers that focuses on innovative solutions that really make a difference for our clients and our customers. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we’ve built over the years. It is through our approach to client relations and customer care that we have been able to grow our operations and our client’s customer base steadily over the past year, and we are now looking to bring new Client Relations Associates on board to continue this growth! As a Client Relations Associate, you will be the first point of contact between Dreamcrafters Management and potential customers. You will be responsible for ensuring that their needs are met and their expectations are exceeded when it comes to the level of personalized sales and customer service support that we offer. The Client Relations Associate role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests. Key Responsibilities of a Client Relations Associate: Assist in the management of existing accounts as well as the acquisition of potential customers in a manner that serves all parties’ interests Serve as the primary point of contact for customers, responding to inquiries and concerns promptly and professionally whether through phone, email, or in person visits Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties Advocate for the interests of the client regarding sales goals and customer satisfaction metrics while providing customers with personalized and efficacious customer service Abide by all compliance policies set forth by the client while handling sensitive customer information, ensuring all interactions meet legal regulatory and privacy requirements Participate in the training of junior Client Relations Associates in all of the above responsibilities, demonstrating strong leadership potential Qualifications of a Client Relations Associate: Previous experience in client relations, sales and/or customer service capacities is a plus Personable, able to work well with others and communicate effectively Highly-driven and growth-oriented individuals with a passion for customer care Ability to think quickly and offer effective solutions on the spot Proactive, able to take initiative and act independently when necessary #J-18808-Ljbffr
Client Relations Management Intern (Hybrid)
Posted 3 days ago
Job Viewed
Job Description
**PURPOSE:**
Interns assist the company with tasks set out by various teams, such as research, data capturing and working closely with different team members to learn more about the company.
**ESSENTIAL FUNCTIONS:**
+ Performs duties as assigned by management.
+ Answer phone inquiries, direct calls, and provide basic company information; oversee mail deliveries, packages, and couriers.
+ Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc. as needed.
+ Take notes and memos during meetings; type documents, drafts, and reports; sort and manage files.
+ Manage databases and input information, data, and records.
**QUALIFICATIONS:**
**Education Level:** High School Diploma or GED.
**Experience:** 3 years college experience.
**Knowledge, Skills and Abilities (KSAs)**
+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
**Salary Range:** $18,720 - $26,000
**Salary Range Disclaimer**
The hire range posted is an annual rate. All intern positions will be paid hourly.
**Department**
Client Relationship Managers
**Equal Employment Opportunity**
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Where To Apply**
Please visit our website to apply: Disc/Physical Demand**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
**PHYSICAL DEMANDS:**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in US**
Must be eligible to work in the U.S. without Sponsorship
#LI-NW1
REQNUMBER: 21098
Call Center Agent
Posted 25 days ago
Job Viewed
Job Description
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Expertise in conflict resolution
- Experience in customer sales
Company Details
Customer Service Representative
Posted 20 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
+ Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
+ Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
+ Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
+ Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
+ Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
+ Performs analysis of COD borrower data integrity situations identified by Customer.
+ Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
+ Support Services shall be executed in compliance with processing and program guidelines published by Customer.
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
+ Ability to work well under pressure.
+ Unwavering dedication to customer satisfaction and resolving customer concerns.
+ Ability to convey enthusiasm, energy and sincerity over the phone
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$26.00 - $26.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
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Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
This position pays $16.00-$18.00 per hour, dependent on experience, education, certifications, etc.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center!
Essential Duties and Responsibilities:
- Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service.
- Take ownership of every member interaction supporting first call resolution.
- Provide accurate, valid and complete information by using the correct procedures and available tools.
- Follow communication procedures, guidelines and policies.
- Handle member complaints, providing appropriate solutions.
- Adhere to established security procedures when verifying members prior to addressing their call.
- Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call.
- Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs.
- Provide detailed information to members on all Credit Union promotions and special account offerings.
- Respond to members' questions; resolve both financial and non-financial account discrepancies.
- Update member records with details of the call and the response.
- Meet specific, measurable service goals and handle multiple call queues.
- Adhere to and uphold all policies and procedures of the credit union.
- Correct errors on member's accounts; calculate penalties and dividends, when required.
- Review account memos to ensure they are current and applicable.
Requirements - Proven experience in customer service, preferably within a call center or financial services environment.
- Proficiency in handling inbound and outbound calls with a focus on delivering excellent service.
- Strong data entry skills with attention to detail and accuracy.
- Familiarity with Microsoft Excel and Microsoft Word for documentation and reporting purposes.
- Ability to manage email correspondence and schedule appointments as needed.
- Solid communication skills to handle member inquiries professionally and effectively.
- Adept at promoting products and services based on member needs.
- Ability to multitask and meet measurable service goals in a fast-paced environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center!
Essential Duties and Responsibilities:
- Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service.
- Take ownership of every member interaction supporting first call resolution.
- Provide accurate, valid and complete information by using the correct procedures and available tools.
- Follow communication procedures, guidelines and policies.
- Handle member complaints, providing appropriate solutions.
- Adhere to established security procedures when verifying members prior to addressing their call.
- Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call.
- Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs.
- Provide detailed information to members on all Credit Union promotions and special account offerings.
- Respond to members' questions; resolve both financial and non-financial account discrepancies.
- Update member records with details of the call and the response.
- Meet specific, measurable service goals and handle multiple call queues.
- Adhere to and uphold all policies and procedures of the credit union.
- Correct errors on member's accounts; calculate penalties and dividends, when required.
- Review account memos to ensure they are current and applicable.
Requirements - Proven experience in customer service, particularly within a call center environment.
- Proficiency in handling inbound and outbound calls, email correspondence, and scheduling appointments.
- Strong skills in data entry and order processing.
- Familiarity with Microsoft Excel and Word.
- Ability to analyze member needs and recommend appropriate solutions.
- Excellent communication skills, both written and verbal.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Knowledge of financial services or credit union operations is a plus. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .