660 Customer Service Teams jobs in Seattle

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

• Support Existing team & agent with daily responsibilities
• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join SeaTown, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

What You'll Be Doing:

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.

What We're Looking For:

• 3-5 years of Call Center experience preferred
• Weekend availability: 7am - 6pm (8hr or 10hr shifts)
• HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Consent to a pre-employment background check

Physical Requirements:

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Benefits:

• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years
• 7 Paid Holidays
• Medical/Dental/Vision
• Health Savings Account
• 401k with company 100% company match up to 3% and 50% match up to 5%
• Prizes and giveaways
• Fully stocked break room
• Ongoing Training
• Onsite Gym
• Working for a company that values the employees

Pay Range: $18 - $25 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

PLEASE NOTE: This position is located in our Seattle, WA office. We offer a hybrid work schedule (three days in the office and two days of teleworking) to accommodate for flexibility.

RESPONSIBILITIES

The Client Services Representative is responsible for activities including, but not limited to: Client account management, settling client complaints/disputes, taking credit card payments, and other projects as needed by the department manager. This is an in-office role located in our downtown Seattle location.

QUALIFICATIONS

• Have 1 year customer service experience
• Have professional phone and email etiquette
• Have the initiative to work independently and thrive in a team environment
• Have dedicated thinking and problem-solving skills
• Have proficient skills in Microsoft Office suite.
• Experience in Salesforce or the insurance industry is a plus.
• Have ability to deliver customer support like you expect to receive it; with excellence.
• Have ability to be organized and are a multi-tasker with excellent judgment on prioritization within a high-volume transactional environment.

COMPANY

Our office is located in downtown Seattle, in the heart of Pioneer Square. We cultivate a comfortable work environment, with plenty of onsite amenities (gym, locker room, lunch area, snacks, TVs, casual attire, ping pong, etc.). Come join a diverse and growing workforce of over 150 smart, driven people.

What you should know about LendingTree, our parent company:

• Were a publicly-traded company (TREE).
• Weve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
• Weve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

Compensation: $20/hr DOE

Incentive Compensation: Eligible for monthly commission

Benefits: Medical, dental, vision insurance and 401(k) matching

CULTURE

Were a fast-paced company with an entrepreneurial bend. We work hard and test our products often. Were collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people youll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and were pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, Get Stuff Done).

Come work with us!

QuoteWizard by LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

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At LendingTree, we know our differences make us stronger. Thats why weve built a team bursting with unique perspectives, skills and experiences. We embrace our differences, and our goal is to develop a culture of understanding and respect for our coworkers, customers and communities. Through inclusive policies and equitable initiatives, were on our way.

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