89 Customer Service jobs in Benton City

Professional Summary
The Member Contact Center Representative is a dedicated customer service professional committed to fostering strong and lasting relationships with credit union members. This role requires a proactive problem-solver who efficiently responds to member inquiries, processes account maintenance, and offers tailored solutions with a sense of urgency. With a member-first mindset, the representative identifies opportunities to enhance financial well-being by promoting relevant credit union products and services. A successful candidate will thrive in a collaborative environment, demonstrate outstanding communication skills, and maintain up-to-date knowledge of policies, procedures, and industry regulations.
Key Responsibilities
+ Provide exceptional service to members via phone and email, ensuring positive and lasting relationships.
+ Answer general inquiries, assist with account maintenance, and resolve member concerns promptly.
+ Meet and exceed critical performance metrics while delivering high-quality service.
+ Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership.
+ Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction.
+ Identify opportunities to promote additional credit union products, services, and promotions that align with member needs.
+ Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information.
Qualifications
+ Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
+ At least 1+ year of customer service experience in a call center setting.
+ Bilingual in Spanish, preferred.
+ Excellent communication skills-both verbal and written.
+ Ability to work collaboratively and contribute to a cohesive team environment.
+ Member-centric approach with a friendly and professional demeanor.
+ Proficiency in Microsoft Office and standard office equipment; familiarity with call center programs desirable.
+ Strong analytical skills to assess situations and recommend operational improvements.
+ Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues.
Shift Details
+ Monday- Friday, 9am - 6pm with a rotating Saturday
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, dental & vision
+ 401(k)/Roth
+ Insurance (Basic/Supplemental Life & AD&D)
+ Short and long-term disability
+ Health and Dependent Care Spending Accounts (HAS & DCFSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time off/Leave (PTO, Vacation, or Sick Leave)
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richland,WA.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
The Customer Service/Sales position types may include
Appliance Sales Associate - $19.50
Designer - $0.50
Customer Order Specialist - 19.50
Project Specialist - 19.50
Pro Associate - 17.50
Service Dept Lead - 19.50
Pro Account Sales Associate - 19.50
Sales Associate 18.50
Customer Service Associate - 18.50
Sales Specialist - 19.50
Benefits
The Home Depot offers various benefits as part of a total compensation package including: paid vacation1, paid sick leave2, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, , and/or other benefits (benefits vary based on the associate's salaried/hourly status and full-time/part-time status). Click here for more information.
1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.
2 Sick time (Washington State, Spokane, and Tacoma)
Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whicheveris greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.
Sick time (Seattle)
Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.
Job Posting
Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual's job-related knowledge, skills, experience, and availability.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - 17.50 - 20.50

Job Description
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
The Customer Service/Sales position types may include
Appliance Sales Associate - $19.50
Designer - $0.50
Customer Order Specialist - 19.50
Project Specialist - 19.50
Pro Associate - 17.50
Service Dept Lead - 19.50
Pro Account Sales Associate - 19.50
Sales Associate 18.50
Customer Service Associate - 18.50
Sales Specialist - 19.50
Benefits
The Home Depot offers various benefits as part of a total compensation package including: paid vacation1, paid sick leave2, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, , and/or other benefits (benefits vary based on the associate's salaried/hourly status and full-time/part-time status). Click here for more information.
1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.
2 Sick time (Washington State, Spokane, and Tacoma)
Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whicheveris greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.
Sick time (Seattle)
Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.
Job Posting
Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual's job-related knowledge, skills, experience, and availability.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - 17.50 - 20.50

Member Support Specialist - Call Center
Are you passionate about delivering exceptional service and building meaningful relationships? Join our team as a Member Support Specialist and be the friendly voice that helps our members thrive.
What You'll Do:
+ Provide outstanding service through phone and email, ensuring every interaction strengthens member relationships.
+ Handle general inquiries and perform account maintenance with accuracy and care.
+ Take ownership of member concerns, set clear expectations, and follow through with timely resolutions.
+ Collaborate with your team and leadership to resolve issues efficiently and with urgency.
+ Identify opportunities to introduce members to additional credit union products and services that meet their needs.
+ Stay up to date on credit union policies, procedures, and regulations.
What You Bring:
+ 1+ year of experience in a call center or customer service environment.
+ Strong communication skills-both verbal and written-with a professional, member-first approach.
+ Ability to prioritize and manage multiple tasks in a fast-paced setting.
+ A proactive mindset with a knack for solving problems creatively and within policy.
+ Comfort with technology, including Microsoft Office and call center platforms.
+ Bilingual Spanish skills are a plus.
Preferred Qualifications:
+ High school diploma required; some college coursework or a degree is highly desirable.
+ Experience with technical support or help desk environments is a bonus.
Why You'll Love It Here: You'll be part of a supportive, collaborative team that values your contributions and encourages growth. If you're ready to make a difference in members' lives while growing your career, we'd love to meet you.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richland,WA.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

LTS is seeking an experienced Junior Help Desk to support the coordination with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. The environment is dynamic, and client needs are often evolving; flexibility and forward-thinking views are important for success. This position is 100% onsite, located in Washington, D.C. , and contingent upon contract award.

LTS provides trusted consulting, and solutions in an increasingly complex and growing world. Our deep expertise in technology and analytics helps us serve a broad constituency of clients that range from cabinet-level departments of the U.S. Government to the largest Federal IT contractors in the world.

LTS is a leading information technology (IT) provider for mission critical systems leveraging the latest technologies to deliver cutting edge solutions from small mobile applications to large, complex enterprise applications. Our professionals specialize in multiple disciplines including program management, system integration, system design, system development, cybersecurity, infrastructure and data analytics.

Responsibilities:

Technical Support & Help Desk Operations:

• Provide first-level technical support to users via phone, email, and in-person for issues related to hardware, software, and networking.

• Assist with login issues, password resets, and general IT inquiries.

• Troubleshoot and resolve common computer issues, including operating system errors, application malfunctions, and peripheral device problems.

• Document support requests, resolutions, and escalate issues as necessary in the help desk ticketing system.

• Install, configure, and maintain hardware, software, and peripherals.

• Perform routine system checks and software updates to ensure systems are functioning properly.

• Assist in onboarding new employees, including setting up workstations, email accounts, and user access.

• Research and answer technical questions, troubleshooting problems, and maintaining workstation and LAN performance.

• Improve client support by writing and maintaining documentation for common technical issues.

• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems (macOS, Windows, Linux).

• Efficiently resolve support tickets involving hardware, software, and malware.

• Install and configure applications and operating system software and upgrades.

• Track and document all support requests, including follow-ups and resolutions.

• Produce reports on service requests and problems to ensure timely resolution.

• Track and manage action items and referrals through to resolution.

• Communicate project status, deliverables, and priorities to relevant stakeholders.

• Stay informed about current industry support practices and trends.

• Maintain flexibility to meet the evolving needs of the organization.

• Escalate unresolved issues to the supervisor or senior IT team members when needed.

Technical Support & Help Desk Operations:

• Provide Tier 1 support by answering calls, emails, and tickets to assist users with IT-related issues.

• Troubleshoot hardware, software, and network problems for desktops, laptops, printers, and other peripherals.

• Log and track service requests and incidents in the ticketing system, ensuring accurate documentation.

• Follow ITIL-based incident management and request fulfillment processes to resolve issues efficiently.

• Escalate complex issues to Tier 2 support when necessary and follow up to ensure timely resolution.

• Assist in setting up and troubleshooting video teleconferencing systems for customers.

Customer Service & User Support:

• Act as the first point of contact for end-users, ensuring excellent customer service.

• Provide step-by-step guidance to users on common IT issues and system navigation.

• Communicate updates on ticket status and system outages to users and management.

• Assist in managing phone queues and directing service requests to appropriate teams.

IT Asset Management & Security Compliance:

• Assist in tracking, inventory, and control of Government Furnished Equipment (GFE) and IT assets.

• Support the installation and maintenance of hardware components, such as monitors, keyboards, printers, and disk drives.

• Ensure user security compliance, verifying clearances before granting access to classified networks.

• Follow documented procedures for system imaging, patching, and basic security compliance.

SCIF & Classified Space Support:

• Assist with SCIF access control, verifying personnel credentials and maintaining security logs.

• Support daily operations within Sensitive Compartmented Information Facilities (SCIFs) and collateral spaces.

• Monitor and report physical security issues such as alarms, entry/exit logging, and compliance requirements.

Reporting & Documentation:

• Document and update knowledge base articles and troubleshooting steps for common IT issues.

• Generate basic service reports on open and resolved tickets, escalating unresolved issues as needed.

• Maintain accurate records of help desk activities, security incidents, and system performance.

Required Skills, Experience & Qualifications:

• Education: Minimum AS/AA degree or equivalent AND minimum of one (1) year of experience OR an additional three (3) years of experience in lieu of a degree.

• Must have an Active TS security clearance with SCI eligibility.

• Must be a U.S. citizen

• Must possess one of the following DoD level I Security professional certifications or higher Cisco Certified Network Associate Security (CCNA), COMPTIA Security with CE, CompTIA Network , System Security Certified Practitioner (SSCP).

• Strong communication skills (oral and written) with the ability to relay concise messaging and reporting to all levels of management.

• Excellent interpersonal skills and the ability to work independently with minimal guidance or supervision.

• Strong analytical and problem-solving skills, with the ability to design effective solutions for complex issues.

• Basic understanding of computer hardware, operating systems (Windows, Linux), and common software applications.

• Familiarity with help desk software and ticketing systems (e.g., ServiceNow, Jira).

• Strong customer service orientation with a patient, empathetic, and approachable demeanor.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Basic networking knowledge, including TCP/IP and Wi-Fi troubleshooting (a plus).

• Proficiency with Microsoft Office suite and antivirus/spam software.

• Experience troubleshooting laptops, desktops, tablets, and printers in a LAN/WAN environment.

• Ability to work independently and collaborate effectively as part of a team.