221 Customer Service jobs in Dixon
Customer Service Agent
95828 Florin, California
California Contractors Insurance Services Inc
Posted today
Job Viewed
Job Description
Job Summary
As a Customer Service Representative at CCIS, you will be responsible for providing phone support to the agency, managing our customer database, assisting clients with their needs, and connecting them to the appropriate team members to ensure a positive experience with CCIS. CCIS is headquartered in Sacramento, California. This position follows standard business hours from 7:00 AM to 6:00 PM PST, Monday through Friday. This role requires onsite attendance in our Sacramento office Monday-Friday.
Position Responsibilities
The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.
ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
National Pay Range
$20-$23 USD
California Contractors Insurance Services believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, with our employees, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
As a Customer Service Representative at CCIS, you will be responsible for providing phone support to the agency, managing our customer database, assisting clients with their needs, and connecting them to the appropriate team members to ensure a positive experience with CCIS. CCIS is headquartered in Sacramento, California. This position follows standard business hours from 7:00 AM to 6:00 PM PST, Monday through Friday. This role requires onsite attendance in our Sacramento office Monday-Friday.
Position Responsibilities
- First call resolution - Greet and triage inbound customer calls or promptly return customer voicemail inquiries. Address their needs, troubleshoot issues, and provide clear guidance to support a successful customer experience
- Provide customer account support - Offer accurate policy and license information, process non-premium policy changes such as name, address, and contact updates, handle cancellations and reinstatement requests, and maintain detailed records and source documents in our agency management system
- Guide customers through the claim process - Assist customers during claim intake. Offer insight on timelines and identify key contacts they can expect to work with throughout the review
- Prepare and distribute certificates of insurance - Ensure accuracy and completeness when delivering verification of coverage to customers and third parties
- Partner with agents and customers - Ask thoughtful, probing questions to gather essential information, support smooth team communication, and ensure efficient call transfers when needed
- Assist with policy maintenance and data accuracy - Support routine updates to customer and policy records, ensure clean data entry into the agency management system, and help identify and correct inconsistencies or outdated information to maintain high-quality records across all service workflows
- High School Diploma or general education degree (GED)
- 1 year in a clerical customer service-related field
- 1 year utilizing Microsoft Office and/or digital CRM software
- Strong written and verbal communication skills
- A customer service oriented approach to your work
- Kindness, integrity and respect for all people
- A genuine care and concern for detail & accuracy
- Ability to remain calm in a dynamic, fast-paced environment
- Willing to work onsite in our Sacramento office Monday-Friday
The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.
ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
National Pay Range
$20-$23 USD
California Contractors Insurance Services believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, with our employees, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
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0
Customer Service Representative
94278 Sacramento, California
ManpowerGroup
Posted 1 day ago
Job Viewed
Job Description
Our client, in Sacramento is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Community Resident Support supporting the Customer Service Team. The ideal candidate will have empathy, professionalism, and communication skills which will align successfully in the organization.
**Job Title:** Customer Service Representative
**Location:** Sacramento
**Pay Range:** $20.34 an hour
**What's the Job?**
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Respond promptly to customer inquiries and complaints, ensuring customer satisfaction.
3. Communicate with customers through various channels and establish positive rapport.
4. Process work orders, forms, applications, and requests efficiently.
5. Keep accurate records of customer interactions, transactions, comments, and complaints.
6. Assist residents with work order requests and ensure timely completion.
7. Ensure legal compliance with company standards and applicable laws, such as Fair Housing and Landlord/Tenant laws.
**What's Needed?**
1. High School Diploma or GED
2. Pre-Hire Screenings
3. Requires an online exam to be completed prior to resume submission.
**What's in it for me?**
1. Weekly pay
2. Pay rate of $20.34 an hour.
3. Day shift hours
4. Temp to hire opportunity
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Customer Service Representative
**Location:** Sacramento
**Pay Range:** $20.34 an hour
**What's the Job?**
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Respond promptly to customer inquiries and complaints, ensuring customer satisfaction.
3. Communicate with customers through various channels and establish positive rapport.
4. Process work orders, forms, applications, and requests efficiently.
5. Keep accurate records of customer interactions, transactions, comments, and complaints.
6. Assist residents with work order requests and ensure timely completion.
7. Ensure legal compliance with company standards and applicable laws, such as Fair Housing and Landlord/Tenant laws.
**What's Needed?**
1. High School Diploma or GED
2. Pre-Hire Screenings
3. Requires an online exam to be completed prior to resume submission.
**What's in it for me?**
1. Weekly pay
2. Pay rate of $20.34 an hour.
3. Day shift hours
4. Temp to hire opportunity
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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