646 Customer Service jobs in Fairfax
Customer Service Support Analyst
Posted 2 days ago
Job Viewed
Job Description
We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).
QinetiQ US's dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.
Why Join QinetiQ US?
If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.
Position Overview
We are recruiting for a Customer Service Support Analyst who will support the critical functions for mission clients in the Intelligence Community.
This individual will serve as the primary point of contact for users on matters related to feedback, access, and technical needs of IC-facing tools and systems. This role is crucial in providing timely and professional responses to user inquiries, ensuring thorough documentation and effective resolution of issues. The Analyst will liaise with various technical teams to address user needs and facilitate continuous improvements.
Responsibilities
- Act as the primary point of contact for user inquiries, requests, and issues, ensuring all correspondence is documented and tracked.
- Capture and document user needs and requirements, routing them to appropriate technical elements for resolution.
- Provide clear and concise documentation of user requests, responses, and activities to facilitate effective issue resolution.
- Escalate complex or time-sensitive matters to senior officers as needed.
- Support process evaluation, identifying areas of efficiency, automation, and user interface improvements.
- Provide technical support to users and execute project management initiatives as directed.
- Recommend improvements to existing requirements processes, including the definition and development of documentation outlining all requirements in process.
- Active TS/SCI clearance with polygraph required #qinetiqclearedjob #DMVCAMPAIGN
- Strong analytical and problem-solving skills, with experience in troubleshooting and resolving technical issues.
- Experience providing technical support with a focus on timely and professional responses.
- Ability to communicate complex technical information to non-technical users clearly and concisely.
- Strong documentation and record-keeping skills, with an emphasis on detail and maintaining accurate and up-to-date documentation.
- Independent work ethic with sound judgment for responding to user inquiries.
- Strong organizational and time management skills, managing multiple requests and issues simultaneously.
- Excellent communication and interpersonal skills, providing professional and courteous support.
- Teamwork skills, working effectively across offices and with stakeholders to resolve issues.
- Proficiency in relevant software applications, tools, data, and technologies.
Company EEO Statement
Accessibility/Accommodation:
If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call ( Opt. 4 and let us know the nature of your request and contact information.
QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Customer Service - Donor Support Technician
Posted 9 days ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-255468
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service - Donor Support Technician
Posted 9 days ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-256236
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Client Service Specialist (Customer Service)
Posted 1 day ago
Job Viewed
Job Description
About Our Company
It's not just a job. It's a mission. If you're as passionate as we are about empowering the small businesses of America, then you'll be right at home with us.
Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.
Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest in you.
About the Opportunity
At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of the nation's leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their businesses. We are seeking to add a Client Service Specialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies.
This position will be located at our home office in Bethesda, Maryland for in-office training five (5) days a week and then move to hybrid mode (minimum three days). A day in the life of our Client Service Team may include:
- Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process.
- Maintain and update client information, fax or email account statements, review account activity, and interact with banks and merchant credit card processors.
- Field inbound calls from the main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion.
- Work closely with the Sales, Processing, Underwriting, and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients.
- Accurately educate clients about the service provided as well as additional Rapid Finance products.
- Maintain open lines of communication with management on problem areas or escalated issues.
- Work closely with our third-party bank on account management for our clients.
- Ensure a 'best in class' service every time.
- Advanced degree beyond high school diploma preferred
- Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment
- Bilingual in Spanish is desired but not required
- Financial services industry experience desired but not required
- Excellent client service and relationship skills
- Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
- Experience with Salesforce.com is preferred but not required
- You have basic arithmetic skills
- You are adaptable. You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball.
- You want to make an impact. We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future.
- You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.
- Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary.
- Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity.
WHAT YOU LOVE ABOUT US:
At Rapid Finance , we support our team members' growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C. and the Nation-these awards mean the world because it's based on feedback from our people!
We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities.
Rapid Finance is committed to creating a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.
Employment will be contingent on the outcome of a background investigation and reference checks. While all applications are appreciated, only those candidates selected for an interview will be contacted.
Client Service Specialist (Customer Service)
Posted 2 days ago
Job Viewed
Job Description
Role: Client Service Specialist (Customer Service) About Our Company It’s not just a job.It’s a mission.If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us. Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher. Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest inyou. About the Opportunity At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of the nation's leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their businesses. We are seeking to add a Client ServiceSpecialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies. This position will be located atour home office in Bethesda, Maryland for in-office training five (5) days a week and then move to hybrid mode (minimum three days).A day in the life of our Client ServiceTeam may include: Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolvingissues to streamline our internal funding process. Maintainand update client information, fax or email account statements, review account activity, and interact with banks and merchant credit card processors. Field inbound calls from the main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion. Work closely with the Sales, Processing, Underwriting, and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients. Accurately educate clients about the service provided as well as additional Rapid Finance products. Maintain open lines of communication with management on problem areas or escalated issues. Work closely with our third-party bank on account management for our clients. Ensure a ‘best in class’ service every time. About You Advanced degree beyond high school diploma preferred Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment Bilingual in Spanish is desired but not required Financial services industry experience desired but not required Excellent client service and relationship skills Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens Experience with Salesforce.com is preferred but not required You have basic arithmetic skills Sound like you? You’ll be a serious contender if: You are adaptable. You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball. You want to make an impact. We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future. You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself. Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary. Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity. WHAT YOU LOVE ABOUT US: At Rapid Finance , we support our team members’ growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C. and the Nation—these awards mean the world because it's based on feedback from our people! We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities. Rapid Finance is committed to creating a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law. Employment will be contingent on the outcome of a background investigation and reference checks. While all applications are appreciated, only those candidates selected for an interview will be contacted. #J-18808-Ljbffr
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