1430 Customer Service jobs in Garden Grove
Call Center Customer Service Agent
Posted today
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Job Description
Department: Vibes And Verbs
Employment Type: Full Time
Location: Los Angeles, CA
Compensation: $36,000 - $46,000 / year
Description
Job Description:
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.
Key Responsibilities
Responsibilities:
- Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
- Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
- Provide accurate information regarding products, services, and promotions
- Update customer records and data in the system
- Assist in processing orders and returns
- Follow company policies and procedures to ensure quality service
- Collaborate with team members and supervisors to improve customer service strategies
- Meet or exceed performance targets, including call handling time and customer satisfaction ratings
Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ year of experience in a customer service or call center environment preferred
- Strong verbal communication and interpersonal skills
- Ability to handle challenging customer situations with patience and professionalism
- Excellent problem-solving abilities
- Basic computer skills with the ability to learn new systems quickly
- Bilingual (English/Spanish) is a plus
Benefits:
- Competitive salary with opportunities for performance-based raises
- Professional development and growth opportunities within the company
- Health insurance options
- Paid time off and holidays
- 401(k) plan
- A positive, supportive, and inclusive work environment
Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Hitfigure is an online marketplace where franchised car dealers compete to buy used cars directly from consumers. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Company Details
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