1250 Customer Service jobs in Gardena
Sr. Service Desk Technician
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Job Description
Job Description
Salary: $38+ hourly DOE
The senior-level Service Desk Technician is part of a team responsible for professionally and timely serving as the contact for elevated customers inquiring about technical service requests either over the phone or through email. This relates to all technology, includingworkstations, servers, printers, networks, and vendor-specific hardware and software.
Key Elements of the Role
This role will be on-site at one of our key customers. This customer requires the technical skills to understand and fix the day-to-day computer and network issues, along with a professional, customer-focused demeanor in person and over the phone. Additionally, you will:
- Provide IT support for escalated technical issues involving Microsoft's core business applications and operating systems.
- Support and facilitate disaster recovery solutions.
- Deliver technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Provide remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Review and report on the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- Maintain system documentation and review in the ConnectWise system.
- Communicate with customers, informing them of incident progress, notifying them of impending changes, and planned outages.
- Build effective rapport with customers by understanding their IT needs and resolving challenges and concerns effectively.
- Identify and resolve the root cause of customer issues.
- Continually strive to improve customer service, perception, and overall customer satisfaction.
- Promote fast and efficient solutions to customer requests.
- Identify and escalate service requests that require engineer-level support in a timely manner.
- Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
- Clearly walk the customer through the problem-solving process.
- Enter all work as service tickets into the ConnectWise system in a timely and proficient manner.
- Travel to local clients for escalated issues.
- Additional duties and projects as assigned.
Experience and Background Required
- BA/ BS, preferably in computer science or a related field, or equivalent.
- 3+ years of experience providing IT support in a Microsoft Windows environment.
- Developed understanding of operating systems, business applications, printing systems, and network systems.
- Excellent organizational skills; enthusiasm for multi-tasking.
- Strong interpersonal and communication skills, both verbally and in writing. The ability to demonstrate active listening and customer care.
- Technical awareness: the ability to match resources to technical issues appropriately.
- A solid understanding of the organization's key services and proactively seeking ways to meet customer needs to provide a positive resolution.
Core Competencies:
- Problem Solving Identifies and analyzes problems, sorts through information to identify accuracy, evaluates solutions and alternatives, resulting in making effective recommendations.
- Customer Satisfaction Provides and delivers professional, helpful, high-quality service and assistance to ensure customers' needs are met and exceeded.
- Results Driven Creates and drives a culture that is solutions-focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
- Building Coalitions Builds partnerships, collaborating and leveraging team talent to meet and exceed team and company goals. Works with other departments, contractors, and staff to ensure excellent customer service.
Goals for this Role
- To provide the best customer experience by resolving issues in a timely and professional manner.
- To ensure accurate tracking of customer requests.
- Effectively communicate escalated customer issues to the team and the leader.
Essential Physical and Mental Requirements
- Physical : Must be able to sit for a number of hours, climb stairs, walk to other workstations and equipment, and do repetitive motions when using equipment such as a telephone, calculator, or computer. Must be able to lift 25 lbs.
- Sensory : Must be able to hear, read, write, and speak clearly to effectively communicate in person and via telephone.
- Mental : Must be able to perform complex or varied tasks; effectively influence or redirect staff on a consistent basis; ability to understand directions; make generalizations, evaluations, or decisions without immediate supervision; accept and carry out responsibilities.
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Customer Service Support Representative
Posted today
Job Viewed
Job Description
Location: Hawthorne, CA (On-Site)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate: $25/hour
Job Type: Temporary (6 months) with intention to convert
Overview
Eastridge is seeking a detail-oriented Customer Service Support Representative for a 6-month temporary opportunity with the potential to convert to a full-time role. This position is based in Hawthorne, CA and offers a dynamic environment supporting internal and external stakeholders through pre- and post-sales activities.
Key Responsibilities
- Serve as the main point of contact for customers within a designated territory via phone and email, providing high-level support for inquiries related to orders, returns, and general account needs
- Enter and manage customer purchase orders in the ERP system, confirming receipt and sharing order status updates, tracking information, and invoices as needed
- Process and manage return requests by issuing RMA numbers, coordinating replacements, and following up to ensure timely resolution
- Provide customers with updated backlog reports on open orders and scheduled shipments
- Respond to inquiries on the Customer Service main line, including those related to pricing, availability, and order status
- Verify incoming faxes and ensure timely responses to customer requests
- Collaborate with internal departments and Sales Managers to resolve issues and improve customer satisfaction
- Support adherence to company standards and ethical practices by identifying and reporting quality issues as appropriate
- High school diploma or equivalent required; college coursework in business or a related field is a plus
- Minimum 3 years of customer service experience in a manufacturing or production environment
- Strong written and verbal communication skills
- Detail-oriented with excellent organizational and multitasking abilities
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
- Ability to thrive in a fast-paced environment and maintain a positive, team-focused attitude
#IPRO
Benefits : Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge's temporary employees.From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sales Support Customer Service
Posted 20 days ago
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Job Description
Vaco Los Angeles is working with a client in the Manufacturing industry who is looking for a qualified Customer Service/Account Managers to help support the team. This opportunity is located near LAX airport and will be in the office 4 days a week. This opportunity is temp, possible temp to hire and is looking to pay $25-$27/hr for the right candidate. This opportunity provides excellent opportunities to learn and grow, great company culture, and a fun and exciting team.
If you are interested and can start ASAP, please apply today!
Job Specifications:
- Communicate with customers to answer questions regarding, pricing, quotations, order status, deliveries and other related questions
- Providing all customer and de-escalation support
- Review open orders and provide updates on shipping and delays
- Over 2 years of Account Managment/Sales Support experience required
- Experience in manufacturing preferred
- Bilingual in Spanish preferred
- Experience using As400 or other related software's preferred
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
- Virginia residents may access our state specific policies here .
- Residents of all other states may access our policies here .
- Canadian residents may access our policies in English here and in French here .
- Residents of countries governed by GDPR may access our policies here .
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Tech Support & Customer Service Specialist
Posted 9 days ago
Job Viewed
Job Description
Position Type: Full-Time
Location: Greater Los Angeles Area (On-site at Third-Party Warehouse)
Salary Range: $60,000 USD/year
Job ID#: 153809
Responsibilities:
- Provide technical support and troubleshooting for returned products, primarily from Amazon customers.
- Perform basic repairs on electronic pet products, especially those with sensor components.
- Identify whether returned products are repairable or should be scrapped, and document findings accordingly.
- Repack repaired items for resale or recycling according to internal SOPs.
- Work on-site at the warehouse, coordinating repairs, product evaluations, and inventory status updates.
- Communicate with the head office team in China regarding repair guidelines, SOP updates, and product improvements.
- Assist with customer service inquiries related to returned or defective products.
- Help build and maintain SOPs for product repair and recycling processes.
- Hands-on technical or repair experience with electronics or sensor-based products.
- Ability to learn repair procedures through training and apply them independently.
- Professional proficiency in both English and Mandarin is preferred to effectively coordinate with international teams.
- Comfort working in a warehouse environment.
- Self-starter with strong problem-solving skills and attention to detail.
- Ability to evaluate product conditions and make decisions on repairs versus recycling.
- Previous experience in technical support, customer service, or product repair roles.
- Experience working with Amazon returns or in eCommerce product support.
- Knowledge of basic electrical components and sensors.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is an Equal Opportunity Employer that values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Learn more about our commitment to diversity and inclusivity at
Compensation:
The offered salary will be determined by education, experience, and other factors. IntelliPro also offers a comprehensive benefits package subject to eligibility.
Seasonal Customer Service Support (On Site)
Posted today
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Job Description
We are currently searching for a Seasonal Customer Service Support to work on-site at our Carson headquarters within our Customer Relations division. Successful candidates will have exceptional attention to detail, and the ability to provide above-an Customer Service, Seasonal, Support, Service, Retail
Customer Service Representative
Posted today
Job Viewed
Job Description
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Customer Service Representative
Salary: $20.35 per hour / $41,005.25 annually
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!
Qualifications & Skills:
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- An effective communicator who understands the importance of listening and being empathetic
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi-tasking skills
- Minimum of high school diploma or equivalent
#geico200
Annual Salary
$20.86 - $32.05 p >The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Customer Service Representative
Posted today
Job Viewed
Job Description
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Customer Service Representative
Salary: $20.35 per hour / $41,005.25 annually
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!
Qualifications & Skills:
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- An effective communicator who understands the importance of listening and being empathetic
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi-tasking skills
- Minimum of high school diploma or equivalent
#geico200
Annual Salary
$20.86 - $32.05 p >The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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