265 Customer Service jobs in Gresham
Customer Service
Posted 6 days ago
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Job Description
**Location:** Beaverton, OR (Hybrid)
**Pay:** $22/hour
**Schedule:** Hybrid work model with availability required between 5:00 AM - 5:00 PM
**Overview:**
We're seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You'll also work closely with sales and service teams to ensure smooth service delivery and customer retention.
**Key Responsibilities:**
+ Serve as the primary point of contact for customers via phone, email, and live chat
+ Respond to inquiries regarding service options, including calibration and repair
+ Actively listen to customer needs and provide tailored solutions
+ Collaborate with sales and service center operations to meet customer expectations and drive revenue
+ Prepare service quotes and RMAs, and recommend additional services when appropriate
+ Ensure customer equipment is effectively managed through the service process
+ Advocate for customer needs while adhering to company policies and procedures
+ Research and troubleshoot to resolve issues promptly and professionally
+ Build and maintain strong relationships with internal and external stakeholders
**Qualifications:**
+ Strong verbal and written communication skills, especially via phone and email
+ Excellent interpersonal skills with a professional and customer-focused demeanor
+ Self-motivated and organized, with strong time-management skills
+ Ability to follow processes and learn quickly in a fast-paced environment
+ Effective problem-solving and troubleshooting abilities
**Preferred Skills:**
+ Previous experience in customer service, sales support, or similar roles
+ Familiarity with calibration or repair services is a plus
+ Proficiency with CRM tools and business software
**What We Offer:**
+ $2/hour starting pay
+ Hybrid work model for work-life balance
+ Opportunities for growth and advancement
+ Supportive team culture and training
**Pay Details:** 22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Customer Service Advisor
Posted today
Job Viewed
Job Description
$8000 - $000 / year
Compensation & Benefits:
- Average 80,000 to 100,000+ your first year, with top earners well into six figures
- Guaranteed base salary plus commissions
- Comprehensive benefits package and a company vehicle
- Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
- Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
- Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
- Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
- Represent the company for the sale of Product Support to customers in a defined sales area.
- Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
- Be aware of competitive activity and competitive products, as well as business and industry trends.
- Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
- Test/operate machinery at customer work site.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
- 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
- Strong computer skills
- Strong communication skills
- Excellent customer service skills
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
EOE/M/F/Disabled/Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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