223 Customer Service jobs in Holly Springs
Customer Service Agent
Posted today
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Job Description
Job Description
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.00 per hour.
YOUR ROLE AT SIXT
- You welcome all customers upon arrival and gather feedback to improve their future rental experience
- You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- You work in various weather conditions and are willing to take on additional tasks to support business needs
- Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
- Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
- Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
- Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
- Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
- Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
- Bonus Plan Take advantage of a bonus plan based on performance
- Employee Assistance Program Access support whenever needed through our Employee Assistance Program
- Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Qualifications
Additional Information
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Customer Service Engineer
Posted 2 days ago
Job Viewed
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
•Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
•Provide support to client identified VIPs
•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
•Perform Install/Move/Add or Change (IMAC) activities.
•Perform all assigned desk-side support activities
•Display outstanding technical and professional services skills at all times
•Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
•Understands and follows all documented service operations policies and procedures.
•Other duties or certifications may be assigned to meet business needs
Education and Experience:
•Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
•Maintain all required OEM Certifications as directed by Management
•Knowledge of relevant software and hardware systems
•Understanding of ITIL methodologies
•A+ certification is desired
•May require additional customer-specific certifications or training as required
Skills:
•Excellence in communication and customer-facing skills
•Strong oral, written and interpersonal skills
•Ability to follow instructions and processes with minimal instruction
•Ability to lift and or move various computer equipment up to 50 lbs.
•Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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