796 Customer Service jobs in Laurel
Remote Call Center Customer Service
20022 Washington, District Of Columbia
MedTeam Staffing
Posted today
Job Viewed
Job Description
Position: Remote Call Center Customer Service Agent 1571Schedule: Monday-Friday, 8:45AM-5:15PM ETContract duration: 6 months plus potential for perm.
Location: USA-Remote - Eastern Time Zone work schedule
Job code: CVDJP00031571
Benefits are available
W2 pay - $19 per hourJob DescriptionClient is seeking a Remote Call Center Customer Service Agent to join our team. This role will support online portal access, provide product education, and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about customer service and motivated to work in a production-based call center.Job Duties/ResponsibilitiesResolve customer issues with products or services via inbound/outbound calls and e-mailAssist with online portal access including user maintenance, password resets, and web browser troubleshootingSchedule appointmentsProvide customer education on products and servicesWork in multiple databases to research complex issues and questionsEnsure HIPAA complianceRespond to all customer inquiries within a timely mannerAccurately document customer interactionsSpeak with customers in a courteous, friendly, and professional mannerEvaluate the nature of customer issues to determine the proper resolutionUtilize internal resources as needed to resolve complex issuesFollow-up with customers to ensure issues are resolvedMaintain productivity and performance standardsRequirementsReliable high-speed internet and a designated/quiet workspace suitable for remote workHigh School Diploma or GED equivalent requiredPrior Call Center experienceExperience and proficiency troubleshooting technologyStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quickly
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0
Customer Service Call Center Offering/GTM lead
20814 Bethesda, Maryland
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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1
Customer Service Call Center Offering/GTM lead
20898 Gaithersburg, Maryland
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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2
Customer Service Call Center Offering/GTM lead
20080 Washington, District Of Columbia
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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3
Customer Service Call Center Offering/GTM lead
22185 Vienna, Virginia
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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4
Customer Service Call Center Offering/GTM lead
22182 Vienna, Virginia
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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5
Customer Service Call Center Offering/GTM lead
22102 McLean, Virginia
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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6
Customer Service Call Center Offering/GTM lead
22212 Arlington, Virginia
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business development, sales, technical, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as Customer Contact Center, Salesforce, ServiceNow, Generative AI and digital transformation, we are ready to offer you a best in class career development.
**Your role and responsibilities**
The IBM Consulting Federal Customer Practice Area is seeking to hire experienced consulting sales and delivery leaders to help drive client transformations in the age of cloud and GenerativeAI. This is a hands-on sales and delivery role with a targeted focus at our most valued US Federal clients. This individual will have in-depth Contact Center, business process and technical applications knowledge as well as the ability to lead discussions with client decision makers to clearly demonstrate how the Contact Center enables business transformation to drive business results. Responsibilities include providing advice & counsel to clients on best practices and architecture, oversight & accountability for delivery success, and achieving the highest level of client satisfaction.JOB RESPONSIBILITIES: * Lead and support pre-sales activities, assessments, and the delivery of transformational consulting solutions for our largest Federal clients
* Participate in account planning sessions with strategic partners and IBM Client Account Leads to drive pipeline growth
* Collaborate internally with industry Lead Account Partners to establish client relationships and identify new and add-on opportunities
* Provide delivery leadership for multiple complex engagements
* Build and manage executive relationships
* Lead executive whiteboard/strategy sessions discussion around sales, marketing, and customer care processes
* Develop client value proposition across areas of customer experience, service, security, channels and marketing.
* Act as a key contributor to the Federal Capture process, proposal development; the implementation strategy, approach, timelines, and costs
* Contribute to the growth and eminence of the practice through thought leadership and practice development activities, including coaching and mentoring talent
* Establish and maintain trusted relationships with clients and partners to scope, solution, propose, close, and deliver Contact Center engagements
* Managing process, projects and personnel involved in the fulfillment and delivery of work products
* Manage expectations and day to day interactions with clients and sponsors
* This role requires strong communication skills and executive presence
This role can be hired anywhere in the Virginia, Maryland, or Washington DC area.
**Required technical and professional expertise**
Significant experience in sales and/or delivery in the Federal Sector
- Significant experience in Federal Contact Center Design, Delivery, Business Case creation and deep knowledge of technology platform providers to support the Customer Contact Center ecosystem
- Experience in the Federal Sales lifecycle, including account planning, capture, solution development, proposal development, and pricing
- Experience working with clients to deliver large transformational programs
- Evidence of working in a complex / matrixed environment
**Preferred technical and professional experience**
Certifications in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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7
Customer Service Representative
20759 Fulton
$25 - $45 per hour
Enveil
Posted 17 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Enveil is a pioneering Privacy Enhancing Technology company protecting Data in Use. Enveil’s business-enabling and privacy-preserving capabilities change the paradigm of how and where organizations can leverage data to unlock value. Defining the transformative category of Privacy Enhancing Technologies (PETs), Enveil’s award-winning ZeroReveal® solutions for secure data usage, collaboration, monetization, and Secure AI protect the content of the search, analytic, or model while it's being used or processed. Customers can extract insights, cross-match, search, analyze, and leverage AI across boundaries and silos at scale without exposing their interests and intent or compromising the security or ownership of the underlying data. A World Economic Forum Technology Pioneer and Gartner Cool Vendor, Enveil is deployed and operational today, revolutionizing data usage in the global marketplace.
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