154 Customer Service jobs in O'Fallon
Lot Associate
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Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
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Client Service Specialist - Customer Service
Posted today
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DescriptionAbout the RoleWe're hiring a highly motivated Customer Support Specialist to join our growing team at Auto Repair Network. In this role, you'll handle inbound calls from customers, resolve questions about their coverage, and proactively work to retain their business by providing value, empathy, and expert support.This isn't just a call center job - it's a career path for those who love helping people, solving problems, and making an impact.680 Parr Rd. Building A Wentzville, MO | Hybrid Option Available OPEN INTERVIEWS - WEDNESDAY, JULY 2nd | 10 AM - 2 PMCan't make it during that time? Message us directly to schedule a time that works for you!Compensation & PerksStarting at $15.00/hr (based on experience) + CommissionsMedical, Dental, and Vision insurancePTOPerformance-based Hybrid Work-From-Home available after 30 daysTeam culture focused on support, recognition, and growthResponsibilitiesWhat You'll Do:•Handle inbound customer calls with professionalism, clarity, and urgency•Assist customers with questions about their Vehicle Service Contracts•Identify reasons for potential cancellations and work to retain the customer•Explain coverage, pricing, terms, and incentives with confidence•Offer solutions: adjust payment plans, highlight benefits, or restructure coverage•Process adjustments, renewals, and cancellations per company policies•Collaborate across departments to ensure the customer's experience is top-tier•Stay updated on industry trends and company product offerings•Meet weekly and monthly performance goals (save rate, call quality, handling time)QualificationsWhat We're Looking For:•High school diploma or equivalent•Experience in customer service or retention roles preferred•Friendly, confident, and clear communicator over the phone•Strong listening and empathy skills - you know how to connect•Ability to multitask and thrive in a fast-paced environment•Basic computer proficiency and the ability to learn internal systems•Prior knowledge of Vehicle Service Contracts is a plus•A desire to grow within a mission-driven company
Customer Service Advisor
Posted today
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As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting
impressions and build loyal customers by using product knowledge and services to present oil change options and
additional services. No matter your experience, our training program will prepare you to communicate successfully
with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you
become an expert on our products, services, and company knowledge.
At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied
backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with
disabilities are strongly encouraged to apply.
**The perks and benefits we'll provide you*:**
+ Competitive weekly pay - $17.75 per hour
+ Paid on-the-job training - No previous automotive experience is required
+ Flexible work schedule: No late evenings or holidays
+ Paid time off (PTO), and holiday pay
+ Company provided uniforms and tools
+ Tuition and certification assistance and access to a FREE online university
+ Medical and prescription drug coverage - with Health Savings Account contributions
+ Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
+ We promote from within - a commitment we are passionate about
+ Back-up Child and Elder Care
+ 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
_*Terms and conditions apply, and benefits may differ depending on location._
**What you'll need to succeed:**
+ Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
+ Effective interpersonal and oral communication skills
+ Interacting with people face-to-face
+ Eagerness to learn and grow
+ Occasionally lift up to 50 pounds
+ Willing to be top-side technician cross-trained
+ Have full mobility and can work with your hands above your head
+ Can stand for extended periods of time and climb stairs
+ Comfortable working in a non-climate-controlled environment
+ English fluency in reading, writing, and speaking
**How you'll advance in your career:**
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here ( to learn more and
to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair
and honest values, we're here to help you reach every milestone.
_*Terms and conditions apply, and benefits may differ depending on location_
_Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for_
_employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._
_The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
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