618 Customer Service jobs in Oregon

Salary: $23.12 - $9.29 Hourly
Location : Aberdeen, WA
Job Type: Full-Time
Job Number: 25-0009
Department: Customer Service
Opening Date: 06/27/2025
Closing Date: Continuous

About the Position

Our Mission
Serve our community with high value utility services at the lowest practical cost.

General Description
Under the supervision of the Customer Service Director and Customer Service Supervisor, provides prompt, courteous, and efficient customer service. Customer Service Support duties include payment processing, mail processing, switchboard, reception and drive-up.

Applicants should have strong interpersonal skills; accurate cash handling experience; personal computer and data entry experience; knowledge of office machines; positive attitude and experience in serving customers. Bilingual skills are highly desirable.

Status: Full-time, Non-exempt, Union
Work Week: Monday - Friday
First Review Date: Monday, July 14, 2025 at 5:00 pm
Hourly Wage Rate:
1st Six Months: 23.12
2nd Six Months: 25.20
3rd Six Months: 27.23
After 18 Months: 29.29
Duties and Responsibilities
Mail

• Pick up and make deliveries.
• Operate mail and payment processing equipment.
• Process inter-office mail.
• Maintain adequate supplies for mail processing in the Customer Service Department.
• Properly dispose of confidential documents from the Customer Service Department.
• Process outgoing mail.

General Office Support

• Operate standard office equipment and machines such as computer, fax, calculator, copy machine, and multi-line telephones.
• Process returned mail.
• Sort and file records, correspondence, contracts and other documents.

Customer Contact

• Answer and route incoming calls at switchboard.
• Direct customers to correct departments within the District.
• Provide backup and fill-in for Customer Service as necessary or assigned.
• Respond to customer general billing inquiries, e.g. calculation of residential and/or small commercial billing rates.
• Generate edits and update customer records.
• Serve as the first line of customer contact, which includes handling confidential information and documentation.

Customer Accounting

• Maintain adequate monetary supply and balance safe.
• Balance and post cash receipts from District offices and pay stations.
• Prepare bank deposits daily.
• Process agency payments.
• Sort and distribute customer correspondence.
• Perform cashiering duties.

Miscellaneous Duties

• Participate in District sponsored training.
• May be requested to work overtime.
• Process change order requests for Support staff.
• Perform other related duties as assigned.
• Assist in providing training as needed.

Qualifications and Working Conditions
Knowledge, Skills, and Abilities (KSAs)

• Experience in clerical functions, including using personal computers, filing, calculators, and ten-key.
• Ability to accurately handle money transactions, including balancing receipts.
• Ability to operate a multi-line switchboard, handling large numbers of calls per day.
• Ability to meet and converse with the public in a courteous and friendly manner.
• Ability to communicate effectively both verbally and in writing and possess exceptionally good* human relations skills.
• Ability to deal tactfully, effectively and courteously with upset customers or when under pressure.
• Ability to use sound judgment when problem solving.
• Ability to establish effective working relationships with District personnel, customers, and the public.
• Ability to understand and follow instructions.
• Ability to work in a large office, dealing with a variety of personality styles.
• Ability to be punctual and regular in attendance.
• Ability to multi-task, plan and manage time effectively.
• Ability to work with or without supervision.
• Knowledge of fundamental mathematics.
• Ability to write and print legibly.
• Ability to use office equipment, including mail processing equipment and a postage machine.
• Ability to maintain confidentiality of restricted or private information and records, and effectively handle sensitive matters.

*Exceptionally good is defined as a person who has the following characteristics: Uses good judgment, listening skills, is positive, cooperates, treats people with dignity and respect, willingness to help others.

Education and Experience

• High school diploma or equivalent is required.
• Post high school education or training, or comparable work experience that aligns with the requirements of the position is preferred.

Preferred Qualifications

One (1) year of experience in customer service or closely related positions, and a solid understanding of effective customer service functions, cash handling, and general office procedures.

Other Requirements

Possess a valid Washington State Driver's license and qualify for the District's auto liability insurance.

• Work is performed in a busy office setting, with long periods of sitting and/or standing.
• Work may require driving to off-site locations.
• Work involves interaction with customers who may at times be upset and verbally abusive.

EMPLOYEE BENEFITS
As of September 2023

The information below is a summary of the District's employment practices. For complete information and specific criteria refer to the Collective Bargaining Agreement and appropriate District policies.

All provisions in this summary are subject to change.

PAID TIME OFF (PTO) PLAN
The Personal Leave bank is a combined leave bank. It can be used for sickness and vacation and other absences as requested. PTO is accrued each pay-period. Regular, full-time employees earn Personal Leave as indicated below. Personal Leave for part-time employees will be prorated based on hours worked.

HOLIDAYS
The following holidays are observed: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veterans' Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, Christmas Eve (when falls on Monday-Thursday).

Each August 1st, regular employees will receive three additional holidays, designated as "Floating Holidays". The Floating Holidays are available on August 1 of each year and must be used within the next 12 months.

RETIREMENT PLAN
The District is a member of the Washington State Public Employee's Retirement System (PERS). Participation is mandatory for all employees in eligible positions. Both the employee and the employer make contributions to the PERS system. PERS determines the percentage of Employee and Employer contributions. Employee contributions are made on a tax-deferred basis.

MEDICAL INSURANCE
Regular employees receive Medical/Vision Insurance. Coverage begins on the first day of the month following employment. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Medical premium for selected coverage.

Employees who retire under PERS or Social Security are provided with the same Medical and Dental coverage as active employees for a period of time equivalent to 1 month of coverage for each month of service, or, until age 65, whichever is sooner. Division of premium is the same as for active employees. Those retirees whose medical coverage extends up to age 65 are eligible for Supplemental Medicare coverage, based on a fixed District premium. Dental coverage ends at age 65.

DENTAL INSURANCE
Dental Insurance is also provided for regular employees. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Dental premium for their selected coverage. Coverage begins on the first day of the month following employment.

LIFE INSURANCE
The District provides a 40,000 basic/double indemnity life insurance policy for each regular employee. In addition, each employee will be insured for Accidental Death & Dismemberment (AD&D) in the amount of 100,000.

Additional Life and/or AD&D Insurance is available for individual purchase.

LONG TERM DISABILITY (LTD) INSURANCE
Following the six-month eligibility requirement, regular employees are provided with LTD Insurance that provides a benefit of 40% of regular earnings. The employee has the option of purchasing an additional 20% of coverage. Benefits are available after the ninetieth day of disability.

DEFERRED COMPENSATION
IRS sponsored plans 401(k) and 457 are available to regular employees. Contributions to such plans are made on a tax-deferred basis. Employees are eligible to participate after six months of employment.

For regular bargaining unit employees with one (1) credited year of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first two percent (2%) of the Participant's effective compensation (maximum of one percent (1 %)).

With two (2) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first four percent (4%) of the Participant's effective compensation (maximum of two percent (2%)).

With three (3) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first six percent (6%) of the Participant's effective compensation (maximum of three percent (3%)).

Thereafter, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first eight percent (8%) of the Participant's effective compensation (maximum of four percent (4%)).

CREDIT UNION
Membership in the Utility Employees Federal Credit Union is offered to the District employees and their families. Payroll deduction is available for deposits and loan payments.
01

Please describe your experience dealing with difficult or upset customers.
02

Please describe your experience performing customer service work.
03

Please describe your experience handling confidential information/documentation.
04

Please describe your experience handling money transactions, including balancing receipts.
05

Please describe your experience working in a team-oriented and fast-paced work environment.
06

Are you bilingual/multilingual? If so, please list all languages you are fluent in.
07

How many years of experience do you have performing customer service functions?

• 0 to 1 year of experience
• 1 to 3 years of experience.
• 3 to 6 years of experience.
• 6 or more years of experience.

08

Please indicate your skill level using Microsoft Word.

• I have little to no experience using this program.
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• I have an intermediate skill level using this program.
• I have an advanced skill level using this program.

09

Please indicate your skill level using Microsoft Excel.

• I have little to no experience using this program.
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10

Please indicate your skill level using Microsoft Outlook.

• I have little to no experience using this program.
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11

Please list any other relevant applications and/or software programs you have experience using, including your skill level with each.
Required Question