116 Customer Service jobs in Payson

Customer Service Representative

85379 Whispering Pines, Arizona U-Haul International, Inc

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Job Description

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

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Customer Service Representative

85379 Whispering Pines, Arizona Check Into Cash

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Job Description

Check Into Cash is currently seeking a motivated Customer Service Representative to join our team. We are seeking a customer-focused individual that will succeed in a fast paced work environment. You will be responsible for developing and maintaining Customer Service, Customer, Representative, Retail

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Customer Service Representative

85379 Whispering Pines, Arizona Circle K

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Job Description

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great if you have:

  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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Customer Service Representative

85001 Whispering Pines, Arizona RPM Industrial Coatings Group

Posted 20 days ago

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Job Description

Permanent

About Finishworks

At Finishworks, we’re committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.

Position Summary

We are seeking a professional and detail-oriented Customer Service Representative to join our team. In this non-exempt role, you'll be the first point of contact for customers—handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You’ll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.

Key Responsibilities

  • Provide responsive and professional support via phone, email, and in person
  • Process customer orders, credits, and debits accurately and efficiently
  • Set up and maintain customer accounts and records
  • Coordinate logistics and ensure timely and complete order fulfillment
  • Handle Return Material Authorizations (RMAs) and product-related complaints
  • Manage workflows in HubSpot (CRM) for service issues, returns, and product requests
  • Support sales teams in multiple states with pricing and account needs
  • Communicate effectively with Spanish-speaking customers
  • Process mobile bank deposits and manage office supplies and equipment
  • Collaborate with internal teams via Microsoft Teams and email

Qualifications

  • Previous experience in customer service or order management role preferred
  • Strong communication and organizational skills
  • Bilingual (Spanish/English) strongly preferred
  • Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)
  • Ability to work independently and as part of a team
  • High attention to detail and a customer-first mindset

What We Offer

  • Competitive compensation
  • Comprehensive benefits package (medical, dental, vision, 401k, etc.)
  • Supportive team environment
  • Opportunity for hybrid work schedule
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Customer Service Representative Healthcare

85379 Whispering Pines, Arizona MAXIMUS

Posted today

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Job Description





General information


Job Posting Title

Customer Service Representative Healthcare

Date

Tuesday, September 30, 2025

City

Phoenix

State

AZ

Country

United States

Working time

Full-time



Description & Requirements


Location: On-site in Phoenix, AZ
Starting Pay : $17.42/hr. plus a $50 new hire bonus and up to 1,800+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours : 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence

Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.

Pay & Benefits

We offer a robust compensation and benefits package designed to support you:

- Competitive Compensation:
o 17.42/hr base pay + 10% shift differential

o 750 new hire bonus and up to 1,800+ in bonus opportunities, including training completion and referrals*

- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCOPhoenix #CSRroles #maxPriority #BrandEngBilAug #qrphx #CCOallreqs #maxCCOPhoenix

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings, completing assessments, or participating in interviews,please contact People Operations at .

Minimum Salary



17.42

Maximum Salary



17.42
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Customer Service Representative - Healthcare

85001 Whispering Pines, Arizona $18 annum Maximus

Posted 7 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

Location: On-site in Phoenix, AZ

Starting Pay : $17.42/hr. plus a $50 new hire bonus and up to 1,800+ in other potential bonuses!*

Schedule: Limited-Service Full-Time positions available

Site Hours : 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence

Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.

Pay & Benefits

We offer a robust compensation and benefits package designed to support you:

- Competitive Compensation:

o 17.42/hr base pay + 10% shift differential

o 750 new hire bonus and up to 1,800+ in bonus opportunities, including training completion and referrals*

- Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

- Future Planning: 401(k) with company match

- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs

- Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCOPhoenix #CSRroles #BrandEngBilAug #qrphx #CCOallreqs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Apply Now

Customer Service Representative - Healthcare

85001 Whispering Pines, Arizona $18 annum Maximus

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Description & Requirements

Location: On-site in Phoenix, AZ

Starting Pay : $17.42/hr. plus a $50 new hire bonus and up to 1,800+ in other potential bonuses!*

Schedule: Limited-Service Full-Time positions available

Site Hours : 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence

Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.

Pay & Benefits

We offer a robust compensation and benefits package designed to support you:

- Competitive Compensation:

o 17.42/hr base pay + 10% shift differential

o 750 new hire bonus and up to 1,800+ in bonus opportunities, including training completion and referrals*

- Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

- Future Planning: 401(k) with company match

- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs

- Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCOPhoenix #CSRroles #maxPriority #BrandEngBilAug #qrphx #CCOallreqs #maxCCOPhoenix

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Apply Now
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Remote Customer Service Representative

85001 Whispering Pines, Arizona Maximus

Posted 16 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.

The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

  • Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
  • Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.
  • Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.
  • Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks.
  • Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA.
  • Other general administrative duties.
  • Qualifications & Experience

    • Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
    • IT literate, with good Microsoft Office skills
    • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
    • Demonstrable experience in an administrative or customer service position.

    Individual Competencies
    • Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
    • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
    • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
    • Able to prioritise tasks effectively
    • Able to deliver work to set targets and specified standards
    • Self-motivated: Able to work unsupervised and use own initiative
    • Able to remain calm in challenging situations
    • A positive enthusiastic approach to solving problems
      Proven ability to make logical and solid decisions.

    EEO Statement

    Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

    Minimum Salary

    £

    24,570.00

    Maximum Salary

    £

    24,570.00

    Apply Now

    Customer Service Representative - Bilingual Spanish, Healthcare

    85379 Whispering Pines, Arizona Maximus

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    General information

    Job Posting Title

    Customer Service Representative - Bilingual Spanish, Healthcare

    Date

    Tuesday, September 30, 2025

    City

    Phoenix

    State

    AZ

    Country

    United States

    Working time

    Full-time

    Description & Requirements


    Location:  On-site in Phoenix, AZ
    Starting Pay:   $19.16/hr. plus a $50 new hire bonus and up to 1,800+ in other potential bonuses!*
    Schedule:  Limited-Service Full-Time positions available

    Site Hours:  24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

    Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

    Make a Difference and Empower People to Navigate Healthcare with Confidence

    Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives  (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

    You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

    Pay & Benefits

    We provide a competitive package designed to support your success both inside and outside work:

    -    Competitive Compensation: 

      • $19.16/hr ba e pay + 10% shift differential
      • 750 new hire bonus and up to 1,800+  in bonus opportunities, including training completion and referrals*
    • Company-paid medical coverage
    • Invest in your ongoing education and development
    • 401(k) with company match
    • Paid time off, sick leave & 11 paid holidays
    • Employee Assistance Program (EAP), wellness resources, and employee discount programs
    • Flexible schedules that meet your lifestyle
    • A supportive environment with career development and promotional opportunities 
    • No cold calls, sales, or collections involved!

    *Eligibility requirements apply, ask your recruiter for more details

    Essential Duties and Responsibilities:

    - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

    - Calls are basic and routine.

    - Uses computerized system for tracking, information gathering, and/or troubleshooting.

    - Provides feedback when needed, provide input on call trends, processes, procedures, and training.

    - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses


    -  Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules


    -  Utilize standard technology such as telephone, e-mail, and web browser to perform job duties


    -  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing


    -  Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller


    -  Refer calls as required to CSR Lead


    -  Maintain up-to-date knowledge of client regulations and policies


    -  Report problems that occur via the online system so they can be addressed by the appropriate parties

    Minimum Requirements

    - High School diploma or equivalent with 6 months of customer service experience.

    - Must be fluent in English and specified secondary language.

    - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses


    -  Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules


    -  Utilize standard technology such as telephone, e-mail, and web browser to perform job duties


    -  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing


    -  Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller


    -  Refer calls as required to CSR Lead


    -  Maintain up-to-date knowledge of client regulations and policies


    -  Report problems that occur via the online system so they can be addressed by the appropriate parties


    #CCOPhoenix #CSRroles  #maxCCOPhoenix #maxPriority  #CCOallreqs

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

    Minimum Salary

    $

    p > 19.16

    Maximum Salary

    19.16

    View Now

    Customer Service Representative - Bilingual Spanish, Healthcare

    85004 Whispering Pines, Arizona Maximus

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    General information

    Job Posting Title

    Customer Service Representative - Bilingual Spanish, Healthcare

    Date

    Tuesday, September 30, 2025

    City

    Phoenix

    State

    AZ

    Country

    United States

    Working time

    Full-time

    Description & Requirements


    Location:  On-site in Phoenix, AZ
    Starting Pay:   $19.16/hr. plus a $50 new hire bonus and up to 1,800+ in other potential bonuses!*
    Schedule:  Limited-Service Full-Time positions available

    Site Hours:  24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

    Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

    Make a Difference and Empower People to Navigate Healthcare with Confidence

    Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives  (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

    You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

    Pay & Benefits

    We provide a competitive package designed to support your success both inside and outside work:

    -    Competitive Compensation: 

      • $19.16/hr ba e pay + 10% shift differential
      • 750 new hire bonus and up to 1,800+  in bonus opportunities, including training completion and referrals*
    • Company-paid medical coverage
    • Invest in your ongoing education and development
    • 401(k) with company match
    • Paid time off, sick leave & 11 paid holidays
    • Employee Assistance Program (EAP), wellness resources, and employee discount programs
    • Flexible schedules that meet your lifestyle
    • A supportive environment with career development and promotional opportunities 
    • No cold calls, sales, or collections involved!

    *Eligibility requirements apply, ask your recruiter for more details

    Essential Duties and Responsibilities:

    - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

    - Calls are basic and routine.

    - Uses computerized system for tracking, information gathering, and/or troubleshooting.

    - Provides feedback when needed, provide input on call trends, processes, procedures, and training.

    - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses


    -  Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules


    -  Utilize standard technology such as telephone, e-mail, and web browser to perform job duties


    -  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing


    -  Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller


    -  Refer calls as required to CSR Lead


    -  Maintain up-to-date knowledge of client regulations and policies


    -  Report problems that occur via the online system so they can be addressed by the appropriate parties

    Minimum Requirements

    - High School diploma or equivalent with 6 months of customer service experience.

    - Must be fluent in English and specified secondary language.

    - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses


    -  Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules


    -  Utilize standard technology such as telephone, e-mail, and web browser to perform job duties


    -  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing


    -  Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller


    -  Refer calls as required to CSR Lead


    -  Maintain up-to-date knowledge of client regulations and policies


    -  Report problems that occur via the online system so they can be addressed by the appropriate parties


    #CCOPhoenix #CSRroles  #maxCCOPhoenix #maxPriority  #CCOallreqs

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

    Minimum Salary

    $

    p > 19.16

    Maximum Salary

    19.16

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