263 Customer Service jobs in San Diego Country Estates
Part-Time Retail Sales Associate (Rehire/Referral)
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Job Description
Job Description
About the Role
In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.
What You'll Do
- Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
- Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
- Meet or exceed individual goals (e.g., credit, loyalty)
- Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
- Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards
- Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
All associate roles at Kohl's are responsible for:
- Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
- Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
- Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
- Accomplishing multiple tasks within established timeframes
- Following company policies, procedures, standards and guidelines
- Maintaining adherence to company safety policies for the safety of all associates and customers
- Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
- Other responsibilities as assigned
What Skills You Have
Required
- Excellent customer service skills and ability to multi-task with strong attention to detail
- Verbal/written communication and interpersonal skills
- No retail experience required
- Must be 16 years of age or older
- Flexible availability, including days, nights, weekends, and holidays
Preferred
- Client facing retail or service industry experience
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
- Ability to perform the accountabilities listed in the "What You'll Do" Section.
- Ability to satisfactorily complete company training programs.
- Ability to comply with dress code requirements.
- Basic math and reading skills, legible handwriting, and basic computer operation.
- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
- Perform work in accordance with the Physical Requirements section.
Physical Requirements
- Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to visually verify information and locate and inspect merchandise.
- Ability to comply with health and safety standards.
Pay Range: $17.25 - $24.90
Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
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Dividend - Call Center Customer Service Agent
Posted today
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We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties and Responsibilities:
- Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
- Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
- Assist customers with payment and billing questions
- Communicate and coordinate with internal departments as needed
- Follow up on customer interactions
- Perform customer identity verifications
- Document customer interactions with concise and detailed account notes
- Adhere to all Dividend policies and procedures
- Other projects and duties as assigned
Minimum Knowledge and Skills Required:
- Bilingual (English/Spanish) preferred but not required
- Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
- At least six months recent call center experience required
- High school graduate or equivalent
- Able to multi-task while providing accurate, efficient and exceptional service
- Excellent communication skills and a positive demeanor
- Proven organizational skills and ability to prioritize
- Experience with CRM required (salesforce preferred)
- Analytical and data driven
- Ability to work well independently
- Excellent interpersonal and communication skills
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Customer Service
Posted 3 days ago
Job Viewed
Job Description
**Location:** San Diego, CA 92102
**Schedule:** Monday - Friday, 7:30 AM - 4:00 PM
**Pay Rate:** $23.00/hour
**Position Type:** Temp-to-Hire
**Company Overview:**
Join a leading distribution company specializing in mechanical, plumbing, and air conditioning products. We take pride in providing top-quality products and excellent customer service to our clients.
**Position Summary:**
We are looking for an enthusiastic and reliable Entry-Level Customer Service Representative to join our team. This is a great opportunity to get your foot in the door and grow with a stable company!
**Key Responsibilities:**
+ Answer inbound calls and assist customers with product orders.
+ Perform data entry accurately and efficiently.
+ File documents and complete general clerical tasks during downtime.
+ Provide friendly and professional customer service at all times.
**Requirements:**
+ Strong communication skills and a positive attitude.
+ Good attention to detail and ability to multitask.
+ Previous customer service or office experience is a plus, but not required.
+ Bilingual Spanish is a plus!
**Benefits:**
+ Steady Monday-Friday schedule, no weekends.
+ Opportunity for full-time hire based on performance.
+ Hands-on training and supportive team environment.
**Ready to start your career in customer service? Apply today!**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Customer Service Support
Posted 3 days ago
Job Viewed
Job Description
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research?
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Job Summary**
Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
Responds to customer inquiries regarding RMA's and RMA Status requests including services and exchanges
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Maintain database with statuses of returned materials and accounts for return inventory - including repairs, replacements, and delivery.
Meets and exceeds customer's service expectations.
Solicits sale of new or additional services.
To perform the job successfully, an individual should demonstrate the following competencies:
**Problem Solving** - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
**Project Management** - Communicates changes and progress.
**Technical Skills** - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
**Customer Service** - Responds promptly to customer needs; Meets commitments.
**Oral Communication** - Listens and gets clarification; Responds well to questions; Participates in meetings.
**Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
**Teamwork** - Gives and welcomes feedback; Supports everyone's efforts to succeed.
**Business Acumen** - Understands business implications of decisions.
**Ethics** - Treats people with respect.
**Organizational Support** - Follows policies and procedures; Supports organization's goals and values.
**Judgment** - Includes appropriate people in decision-making process.
**Motivation** - Demonstrates persistence and overcomes obstacles.
**Planning/Organizing** - Prioritizes and plans work activities; Uses time efficiently.
**Professionalism** - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
**Quality** - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
**Quantity** - Completes work in a timely manner; Strives to increase productivity.
**Safety and Security** - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
**Adaptability** - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
**Initiative** - Seeks increased responsibilities; Asks for and offers help when needed.
**Innovation** - Generates suggestions for improving work.
**Attendance/Punctuality** - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience**
Minimum of 5-10 years of experience in a similar position required. One year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.
**Language Skills:** Ability to speak effectively to customers or employees of organization.
**Mathematical Skills:** Ability to calculate figures and amounts such as discounts and percentages
**Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**Computer Skills:** To perform this job successfully, an individual should have a general knowledge of Microsoft Office.
**Salary Range:**
$42,800.00-$57,100.000
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ?
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Customer Service Support
Posted today
Job Viewed
Job Description
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job SummaryResponsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments.
Essential Duties and ResponsibilitiesInclude the following. Other duties may be assigned.
- Responds to customer inquiries regarding RMA's and RMA Status requests including services and exchanges
- Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer. Maintain database with statuses of returned materials and accounts for return inventory including repairs, replacements, and delivery.
- Meets and exceeds customer's service expectations. Solicits sale of new or additional services.
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
- Project Management Communicates changes and progress.
- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
- Customer Service - Responds promptly to customer needs; Meets commitments.
- Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork Gives and welcomes feedback; Supports everyone's efforts to succeed.
- Business Acumen - Understands business implications of decisions.
- Ethics - Treats people with respect.
- Organizational Support - Follows policies and procedures; Supports organization's goals and values.
- Judgment - Includes appropriate people in decision-making process.
- Motivation Demonstrates persistence and overcomes obstacles.
- Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
- Professionalism Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Completes work in a timely manner; Strives to increase productivity.
- Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
- Initiative Seeks increased responsibilities; Asks for and offers help when needed.
- Innovation Generates suggestions for improving work.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience Minimum of 5-10 years of experience in a similar position required. One year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.
- Language Skills: Ability to speak effectively to customers or employees of organization.
- Mathematical Skills: Ability to calculate figures and amounts such as discounts and percentages.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office.
$42,800.00-$57,100.00
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
Customer Service Support
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Support role at Teledyne Technologies Incorporated 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Support role at Teledyne Technologies Incorporated Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Job Summary Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responds to customer inquiries regarding RMA’s and RMA Status requests including services and exchanges Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer. Maintain database with statuses of returned materials and accounts for return inventory – including repairs, replacements, and delivery. Meets and exceeds customer’s service expectations. Solicits sale of new or additional services. To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations. Project Management – Communicates changes and progress. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills. Customer Service - Responds promptly to customer needs; Meets commitments. Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed. Business Acumen - Understands business implications of decisions. Ethics - Treats people with respect. Organizational Support - Follows policies and procedures; Supports organization’s goals and values. Judgment - Includes appropriate people in decision-making process. Motivation – Demonstrates persistence and overcomes obstacles. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently. Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity – Completes work in a timely manner; Strives to increase productivity. Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Initiative – Seeks increased responsibilities; Asks for and offers help when needed. Innovation – Generates suggestions for improving work. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience Minimum of 5-10 years of experience in a similar position required. One year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to speak effectively to customers or employees of organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts and percentages Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office. Salary Range $42,800.00-$7,100.000 Pay Transparency The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position. Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Teledyne Technologies Incorporated by 2x Get notified about new Customer Service Support Specialist jobs in San Diego, CA . 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Customer Service Support
Posted today
Job Viewed
Job Description
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary
Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responds to customer inquiries regarding RMA's and RMA Status requests including services and exchanges
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Maintain database with statuses of returned materials and accounts for return inventory - including repairs, replacements, and delivery.
Meets and exceeds customer's service expectations.
Solicits sale of new or additional services.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Project Management - Communicates changes and progress.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Responds promptly to customer needs; Meets commitments.
Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Gives and welcomes feedback; Supports everyone's efforts to succeed.
Business Acumen - Understands business implications of decisions.
Ethics - Treats people with respect.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Includes appropriate people in decision-making process.
Motivation - Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Completes work in a timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Initiative - Seeks increased responsibilities; Asks for and offers help when needed.
Innovation - Generates suggestions for improving work.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum of 5-10 years of experience in a similar position required. One year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to speak effectively to customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts and percentages
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office.
Salary Range:
$42,800.00-$57,100.000
Pay Transparency
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
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