566 Customer Service jobs in San Francisco
assistant store manager (San Francisco)
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Job Description
Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.
Benefit Information
This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management. You will learn how to create success for a multi-million-dollar business, create and develop great teams, and building a meeting place in your community that nurtures customers. These foundational principles set up partners for success for careers in store management and leadership.
Using a mix of online learning, classroom training and hands on mentorship, you’ll learn how to:
- Grow a successful, multi-million-dollar business: drive sales leveraging your business acumen, efficiency and problem-solving skills
- Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams.
- Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team
- If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1 .
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Customer Service And Helpdesk - Customer Service
Posted 6 days ago
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Job Description
We are seeking a friendly, solution-oriented Customer Service Representative to join our Helpdesk Support team. In this role, you will serve as the first point of contact for customers seeking assistance with products, services, or technical issues. Your ability to listen, troubleshoot, and resolve inquiries effectively is key to ensuring customer satisfaction and loyalty.
Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or ticketing system
- Provide accurate, timely solutions to technical or service-related issues
- Escalate unresolved issues to appropriate internal teams when necessary
- Maintain detailed records of customer interactions in the CRM system
- Guide users through basic troubleshooting steps
- Follow up with customers to ensure issues are fully resolved
- Uphold high service standards and represent the company positively
- Stay updated on product knowledge and company procedures
- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
- 1+ year of customer service or helpdesk experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Familiarity with helpdesk software (e.g., Zendesk, Freshdesk, ServiceNow)
- Ability to remain calm under pressure and handle multiple inquiries at once
- Comfortable working independently and as part of a team
- Experience in a technical support or IT helpdesk role
- Knowledge of basic networking, software, or hardware troubleshooting
- Bilingual or multilingual skills are a plus
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