717 Customer Service jobs in Stone Mountain

**Customer Care Representative I**
**Location:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. We are hiring for specific office locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, Winston-Salem NC and Atlanta GA.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
**This position will have on-site training Monday - Friday for 10 weeks**
**Start Date is August 25, 2025**
**Hours:** Monday - Friday (off Saturday and Sunday) and there are schedules available that include a weekend day, if preferred.
**Must be available to work a 8.5 hour shift within the listed hours in your specified time zone below:**
+ Ability to work an 8 hour shift Mon-Fri 10:30am-7:00pm CST
+ Ability to work an 8 hour shift Mon-Fri 11:30am-8:00pm EST
+ Ability to work an 8 hour shift Mon-Fri 8:30am-5:00pm PST
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.
The **Customer Care Representative I** is responsible for acting as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations.
**How you will make an impact:**
+ Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Under immediate supervision, receives and places follow-up telephone calls and fax to answer customer questions that are routine in nature.
+ Uses computerized systems for tracking, information gathering and troubleshooting.
+ Outbound calls are conducted in the ZipDrug business area.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities & Experiences :**
+ Healthcare Experience
+ Pharmacy Experience
+ Call Center Experience
+ For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
For candidates working in person or remotely in the below location, the salary* range for this specific position is $18.50 to $20.50.
**Locations:** Nevada
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Description We are looking for an experienced Customer Service Representative to join our team on a contract basis in Alpharetta, Georgia. In this role, you will handle customer inquiries, provide prompt support, and ensure a seamless experience for callers. If you excel in communication and have a strong background in customer service, we encourage you to apply.
Responsibilities:
- Respond to inbound calls with a detail-oriented and efficient approach, addressing customer inquiries and concerns.
- Provide exceptional customer service in a fast-paced call center environment.
- Utilize data entry skills to accurately input and update customer information.
- Manage email correspondence to resolve issues and provide detailed information.
- Handle both inbound and outbound calls while maintaining a positive and detail-oriented demeanor.
- Use Microsoft Excel and Word to document and organize customer data.
- Assist clients with life insurance-related inquiries, including term life insurance policies.
- Collaborate with team members to improve processes and ensure customer satisfaction.
- Maintain a thorough understanding of company policies and procedures to provide accurate information. Requirements - Proven experience in a customer service or call center role.
- Strong communication skills, both verbal and written, to engage effectively with customers.
- Proficiency in data entry and familiarity with Microsoft Excel and Word.
- Ability to handle inbound and outbound calls with professionalism.
- Knowledge of life insurance products, including term life insurance, is preferred.
- Excellent problem-solving skills and attention to detail.
- Time management skills to handle multiple tasks and prioritize effectively.
- Ability to work independently and as part of a team in a dynamic environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Alpharetta, Georgia. This role focuses on delivering exceptional support to clients through various communication channels, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy problem-solving, this position is an excellent opportunity to showcase your skills.
Responsibilities:
- Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.
- Provide exceptional customer service within a call center environment, maintaining a positive and attentive demeanor.
- Perform accurate data entry tasks to document customer interactions and update records.
- Manage email correspondence, ensuring all customer queries are handled in a timely manner.
- Handle both inbound and outbound calls to support client needs and follow up on pending requests.
- Utilize Microsoft Excel and Word to generate reports and maintain organized documentation.
- Demonstrate knowledge of life insurance policies, including term life insurance, to assist customers with related queries.
- Collaborate with team members to ensure seamless communication and problem resolution.
- Adhere to company guidelines and procedures while delivering high-quality service.
- Identify opportunities to improve processes and contribute to team efficiency. Requirements - Proven experience in answering inbound calls and providing customer support.
- Previous work in a call center environment with a focus on customer service.
- Proficiency in data entry and maintaining accurate records.
- Strong written communication skills for managing email correspondence.
- Familiarity with Microsoft Excel and Word for reporting and documentation.
- Knowledge of life insurance products, including term life insurance, is preferred.
- Ability to handle both inbound and outbound calls professionally.
- Excellent problem-solving skills and attention to detail. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Our client, a dynamic logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the operations team supporting our in-home delivery driver teams. The ideal candidate will have strong communication skills, dependability, and a proactive attitude which will align successfully in the organization.
**Job Title:** Customer Service Representative
**Location:** Tucker, GA
**Pay Range:**
**Shift:** Must be available Fridays and Saturdays; guaranteed day off on Sunday; may rotate between First Shift: 6:00 AM - 2:30 PM and Second Shift: 12:00 PM - 8:30 PM
**What's the Job?**
+ Stay in phone contact with driver teams while they're out delivering, helping them troubleshoot issues and stay on schedule.
+ Speak with customers when the driver team can't explain something or when there's an issue in the home, providing clarity in both Spanish and English.
+ Guide driver teams when they return to the warehouse at the end of the day, ensuring proper procedures are followed.
+ Work alongside the Lead CSR to cover phones, track updates, and document issues.
+ Communicate problems or delays to the Lead or Operations Manager as needed.
**What's Needed?**
+ Fluent in Spanish and English - must be able to speak and understand both.
+ Comfortable using the phone all day in a fast-paced environment.
+ Strong and confident communicator who can stay calm but firm with the driver teams.
+ Dependable and flexible with shift start times and duties.
+ Basic computer skills (email, Excel, GPS tracking tools, etc.).
**What's in it for me?**
+ Be part of a passionate team motivated by fast-paced innovation.
+ Opportunities for career advancement, regardless of your background.
+ A supportive work environment where your contributions are valued.
+ Gain hands-on experience in logistics and customer service.
+ Work in a role that is not your typical call center job.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**Customer Service Representative**
The salary range for this role is $12 per hour*
**Summary:** This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
**Duties and Responsibilities:**
+ Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
+ Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.
+ Handle, document , and resolve or escalate any email issues presented
**Education and Experience:**
+ 3 years of customer service in a call center environment preferred, 1 year required.
+ High School Diploma required.
+ College degree in Information Technology or Technical college degree preferred.
**Required Skills:**
+ Advanced technical knowledge.
+ Advanced communication & customer service skills.
+ Advanced call center skills.
_*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ _Note: No amount of pay_ _is considered to be_ _wages or compensation until such amount is earned, vested, and determinable._ _The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee_ _remains_ _in the Company's sole discretion unless and until paid and may be_ _modified_ _at the Company's sole discretion, consistent with the law._

100791
3630 Swiftwater Park Drive, Suwanee, Georgia 30024
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$27,669.00 - $51,188.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,

Description
We are looking for a skilled Customer Service Representative to join our team. In this dynamic role, you will serve as the key liaison between customers and multiple internal departments, ensuring a seamless experience and high levels of satisfaction. This position is offered as a long-term contract opportunity, ideal for individuals passionate about providing exceptional support and building lasting relationships.
Key Responsibilities:
+ Respond to customer and internal inquiries via phone and email
+ Place service part orders and assist with order status updates
+ Follow standardized order entry processes to ensure 100% accuracy
+ Coordinate with internal departments to resolve product-related issues
+ Track and document service requests and customer interactions
+ Ensure timely shipment of parts and support field technicians
+ Maintain a high level of customer satisfaction through proactive communication
+ Uphold company values and deliver best-in-class service
Requirements
Qualifications:
+ 2+ years of experience in customer service or order management
+ Strong communication and interpersonal skills
+ Ability to multitask and work independently in a fast-paced environment
+ Proficiency in Microsoft Office and CRM/order entry systems
+ Commitment to integrity, accountability, and teamwork
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
We are looking for a dedicated Customer Care Agent to join our team in Alpharetta, Georgia. This is a contract-to-permanent position ideal for individuals passionate about delivering exceptional life insurance and term insurance client support, managing inquiries efficiently and compassionately. The successful candidate will play a key role in maintaining customer satisfaction through clear communication and attention to detail.
Responsibilities:
- Respond promptly to inbound customer calls, addressing inquiries and resolving issues with care and precision.
- Deliver outstanding customer service in a fast-paced call center environment.
- Perform accurate data entry to update customer records and document interactions.
- Manage email correspondence with clients, ensuring timely and clear communication.
- Handle both inbound and outbound calls to assist customers and follow up on pending matters.
- Utilize Microsoft Excel and Word to maintain and organize customer-related information.
- Provide assistance and information regarding life insurance products, including term life insurance.
- Collaborate with team members to ensure consistent and high-quality service delivery.
Requirements - Proven experience in answering inbound calls and providing customer support.
- Familiarity with call center operations and customer service practices.
- Strong skills in data entry and maintaining accurate records.
- Proficiency in email correspondence and written communication.
- Ability to handle inbound and outbound calls effectively.
- Competency in Microsoft Excel and Word for managing data and documentation.
- Knowledge of life insurance and term life insurance products is preferred.
- Excellent organizational and multitasking abilities in high-pressure situations. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Company :**
Highmark Inc.
**Job Description :**
**JOB SUMMARY**
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
**ESSENTIAL RESPONSIBILITIES**
+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1-3 years experience in customer service or call center environment
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
**LANGUAGE REQUIREMENT (Other than English)?**
None
**Travel Requirement**
0% - 25%
**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Rarely
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.27
**Pay Range Maximum:**
$26.88
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J266463