311 Customer Service jobs in Tolland

Are you passionate about animals and love helping people? Join our compassionate and dedicated team at **VCA Cromwell Animal Hospital** as a **Customer Service Representative (CSR)** !
About Us:
VCA Cromwell Animal Hospital is a busy, full-service animal hospital committed to providing high-quality medical care with kindness and respect-for both pets and their people. Our front desk team plays a vital role in delivering the exceptional experience our clients expect.
**Job Responsibilities:**
+ Greet clients and patients with warmth and professionalism
+ Answer multi-line phones, schedule appointments, and manage patient check-ins and check-outs
+ Handle client communications via phone, email, and in-person
+ Process payments and maintain accurate records
+ Collaborate with the veterinary team to ensure a smooth client experience
+ Provide compassionate support during emotional situations
**Qualifications:**
+ Previous customer service experience required; veterinary or medical experience a plus
+ Schedule includes some evenings and Saturdays
+ Strong communication, organizational, and multitasking skills
+ Comfort with computers and scheduling software
+ Able to remain calm under pressure and handle sensitive situations
+ Passion for animals and their well-being
**What We Offer:**
+ A supportive, team-oriented work environment
+ Opportunities for training and growth
+ A comprehensive benefits package for full time Associates, including medical/dental/vision/mental health coverage, 401K and generous pet care discounts
+ The joy of making a difference in pets' and owners' lives every day
**Ready to Join Us?**
If you're dependable, kind, and ready to bring a smile to both pets and people, we'd love to hear from you!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

**Job Description:**
**POSITION SUMMARY:**
The Customer Service Representative provides proactive customer support by responding to telephone and written inquiries regarding problem resolution, complaints, product information, and order placement. This role develops tailored solutions, coordinates with internal departments, and ensures customer needs are met. and takes appropriate action to ensure that customer needs are met in a timely and efficient manner. Coordinates acting as a liaison between customers and internal departments, the Customer Service Representative delivers exceptional service to foster strong, positive relationships.
**RESPONSIBILITIES**
+ Respond to customer inquiries via phone and email regarding orders, product information, scheduling, pricing and shipping.
+ Process customer orders and coordinate with other departments to ensure timely fulfillment.
+ Build and maintain a strong positive relationship with customers and internal teams.
+ Handle and resolve customer complaints promptly and professionally.
+ Maintain accurate customer account records, track shipments and monitor inventory levels and be able to troubleshoot as needed.
+ Act as a liaison between customers and internal departments to resolve issues and expedite work.
+ Provide clear, accurate product and service information to customer service and internal departments.
+ Proactively identify and resolve product or delivery issues using available resources.
+ Maintains focus on continuous improvement by applying 80/20, PLS and USa principals/techniques and making process improvement recommendations to management.
+ Other duties may be assigned as required.
**POSITION QUALIFICATION REQUIREMENTS**
**Education:** Associate or bachelor's degree in business or related field.
**Experience/Skills:**
+ Minimum 2 years' related customer service experience.
+ Excellent written and verbal communication skills
+ Strong organizational skills and the ability to multi-task in a fast-paced environment
+ High accuracy in data entry and attention to detail
+ Proficient in computer skills - MS Office (Excel, Word, Outlook)
**other requirements and conditions**
**Physical/Visual Activities or Demands:** Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.
While performing the duties of this job, the employee is constantly required to sit and type and frequently required to stand, walk, hear, and grasp. Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring objects into sharp focus.
**Working Conditions:** Working conditions are commonly associated with the performance of the functions of this job.
Typical office conditions (70%) Typical manufacturing conditions with exposure to machinery (30%)
**License(s)/Certification(s) Required:** None
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodation are appropriate.
All activities, demands, conditions and requirements are linked to essential job functions.
As an Equal Opportunity/Affirmative Action Employer, ITW does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state, or local laws. EOE/M/F/Vet/Disability
**Compensation Information:**
$25.00 - $28.00
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Please note this role will be trained virtual in the EST time zone.
Training: 12 weeks (No PTO) M-F between the hours of 8:00am to 5:00pm EST
Permanent Schedule: M-F between the hours of 8:00am to 5:00pm EST
The role of the Customer Service Representative is to be customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna's window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller's situation is the public's perception of Aetna. We provide a human connection when it is needed most.
**Required Qualifications**
- Must live in the EST time zone area
- Experience in a production environment.
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
- Strong communication and problem-solving skills - Empathy towards customers' needs and concerns
- Strong computer navigation and typing skills
- Ability to manage multiple tasks in a transaction/high volume-based environment
**Education**
High School Diploma, G.E.D. or equivalent experience
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 08/28/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customers call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

**CUSTOMER SERVICE REPRESENTATIVE (remote)**
This is a remote position open to any qualified applicant in the United States.
Due to our expansive growth, we are seeking 100% Remote Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions' internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision.
In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6:00pm CST/No late hours. Monday - Friday schedule/No weekend hours. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.
**ESSENTIAL FUNCTIONS:**
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.
**GENERAL REQUIREMENTS:**
Ability to work in fast paced dynamic environment.
Open to coaching, adaptable and willing to try innovative approaches.
Dedicated quiet workspace.
Reliable high speed internet connection required.
**QUALIFICATIONS:**
High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred.
Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.
Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.
**Salary and Other Compensation:**
Applications will be accepted until August 26, 2025.
The hourly rate for this position is between $17.50 - 18.00 per hour, depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and
subject to the terms of Cognizant's applicable plans.
**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
_Disclaimer:_ The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are: Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule ( _in a Wolters Kluwer office 2 days a week_ ), and amazing benefits.
**Hybrid Office Locations:** **Contact Wolters Kluwer | Wolters Kluwer ( You'll be Doing:**
As the Customer Service Representative, you will play a crucial role in supporting our customers by enhancing their experience while also supporting your team. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.
**Key Tasks: **
+ Respond to a wider range of customer inquiries via email and phone.
+ From preparation, online filings, research, estimate creation, project management, or other items as assigned to support the team.
+ Resolve moderately complex customer issues and complaints.
+ Process and verify customer orders and billing information.
+ Assist with account upgrades and changes.
+ Provide detailed product and service information.
+ Document and escalate unresolved issues as needed.
+ Participate in the training of new hires.
+ Update and maintain customer records.
+ Conduct follow-ups to ensure customer satisfaction.
+ Adhere to compliance and quality standards.
**You're a Great Fit if You Meet These** **_Requirements_** **:**
+ **1-2 years of d** **irect industry experience in the corporate & registered agent industry**
+ **50-state corporate transactional experience that includes: document retrievals,** **incorporation/formation,** **registration/qualification,** **amendments, annual/biennial reports,** **reinstatement/requalification,** **dissolution/withdrawal,** **tax clearance, address change, & merger/conversion.**
+ **Are located within 50 miles of a Wolters Kluwer office and able to work a hybrid schedule, being in the office 2-days a week.**
+ Advanced Communication: Highly effective in both verbal and written exchanges.
+ Customer Insight: Deep understanding of customer behavior and needs.
+ Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
+ Analytical Skills: Strong ability to analyze data and provide actionable insights.
+ Leadership: Capable of mentoring junior associates and leading by example.
+ CRM Expertise: Proficient in advanced use of CRM and other support software.
+ Process Improvement: Skilled in optimizing customer service operations.
+ Industry Knowledge: Updated knowledge of relevant industry trends.
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700
This role is eligible for Bonus.
**Additional Information** :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. 
***This is a remote position and can be located anywhere within the United States.**
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns. 
+ Formulate plans of resolution and respond appropriately and efficiently. 
+ Maintain and restore customer satisfaction and partner with other teams as needed. 
+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. 
+ Proactively educate caller on program benefits. 
+ Meet or exceed established call center metrics, attendance standards and quality levels. 
+ Use computer tools to accurately process and document information. 
+ Develop rapport with callers and appropriately adjust communication style.  
+ Provide accurate information about Sharecare programs and services. 
+ Escalate issues internally and follow up on escalated issues. 
**Qualifications:**
+ High School Diploma 
+ Prior experience in a customer service related field preferred
+ Great communication skills 
+ Must be able to multi-task 
+ General working knowledge of Microsoft Word & Outlook 
+ Computer keyboard proficiency and internet navigation skills required 
+ Have the ability to work effectively with others in a team environment  
+ Ability to thrive in a fast-growing always changing environment 
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Customer Service Representative contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.
**Role Responsibilities**
+ Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
+ Use computerized systems for tracking, information gathering, and/or troubleshooting.
+ Answer basic questions and resolve basic problems.
+ Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
+ Actively re-direct incoming callers to self-service options
+ Perform proactive outbound follow-up communications as necessary
+ Process orders and other related voice and non-voice tasks as needed to meet client needs
**Role Requirements**
+ A High School Diploma or equivalent is required
+ At least 2 years of Customer Service experience
+ Previous call center experience is preferred but not required
+ Previous experience in foodservice or foodservice distribution is preferred but not required.
+ A self-starter that demonstrates customer service skills.
+ Ability to select and apply standard policies and procedures.
+ Ability to resolve routine problems and questions independently.
+ Ability to pay close attention to detail and use time effectively.
+ Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
+ Ability to work in a fast-paced team environment.
**Requirements for Working From Home**
+ A private and secure space to do work uninterrupted by others in the home.
+ Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
+ All equipment needed for the job will be provided, but not the Ethernet cord
**Salary and Other Compensation:**
Applications are accepted until August 22nd, 2025.
The hourly rate for this position is $14.50 per hour.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
**_Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future._**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are: Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Senior Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule (in office 2 days a week), and amazing benefits.
**Hybrid Office Locations:** **Contact Wolters Kluwer | Wolters Kluwer ( You'll be Doing:**
As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems. You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency.
**Key Tasks: **
+ Manage complex customer inquiries and provide in-depth solutions.
+ Conduct advanced troubleshooting and problem resolution.
+ Assist in refining customer service processes and procedures.
+ Provide mentorship and support to junior associates.
+ Handle escalated customer issues and ensure proper resolution.
+ Perform detailed analysis of customer feedback and suggest improvements.
+ Oversee and ensure accuracy in customer documentation.
+ Prepare and deliver reports on customer service metrics.
+ Participate in cross-functional projects to enhance customer service.
+ Maintain up-to-date knowledge of industry trends and company products.
+ Heavy client communications via email and phone.
**You're a Great Fit if You Meet These Requirements:**
+ **2-3 years of d** **irect industry experience in the corporate & registered agent industry**
+ **50-state corporate transactional experience that includes: document retrievals, incorporation/formation, registration/qualification, amendments, annual/biennial reports, reinstatement/requalification, dissolution/withdrawal, tax clearance, address change, & merger/conversion.**
+ Advanced Communication: Highly effective in both verbal and written exchanges.
+ Customer Insight: Deep understanding of customer behavior and needs.
+ Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
+ Analytical Skills: Strong ability to analyze data and provide actionable insights.
+ Leadership: Capable of mentoring junior associates and leading by example.
+ CRM Expertise: Proficient in advanced use of CRM and other support software.
+ Process Improvement: Skilled in optimizing customer service operations.
+ Industry Knowledge: Updated knowledge of relevant industry trends.
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $52,800 - $72,600
This role is eligible for Bonus.
**Additional Information** :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.