Customer Service Representative

84095 South Jordan, Utah Russell Tobin

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Job Description

Entry Level Customer Support Representative


Location: South Jordan, UT

Duration: 12-month contract

Pay: $21–$23/hour

Role: Call Center Customer Support Representative – Hybrid

What You’ll Do:

  • Handle inbound calls and assist customers with account-related inquiries
  • Provide accurate, efficient, and professional responses to customer questions
  • Troubleshoot and resolve client concerns while ensuring a positive experience
  • Maintain detailed records of customer interactions and transactions

Ideal Candidate:

  • Recent graduate with a Bachelor’s in Business (Finance, Accounting, Economics, or related field) preferred
  • 6 months–2 years of relevant experience (internships count!) in banking, financial services, or customer support
  • Strong communication, problem-solving, and organizational skills
  • Preference for candidates with a college degree or previous call center experience

Why Join Us:

  • Hybrid schedule : Balance in-office collaboration with remote flexibility
  • Gain valuable experience with a leading financial institution
  • Supportive, growth-focused environment
  • Potential to convert to a permanent role after the contract period

If you’re interested, I’d love to schedule a quick chat to discuss the position and your experience.

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Customer Service Representative

New
84190 Salt Lake City, Utah UnitedHealth Group

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Job Description

_This position is Remote in Arizona, Nevada and Utah. You will have the flexibility to work remotely* as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime.
We offer 1 - 2 weeks of training. The hours during training will be based off their schedule.
**Primary Responsibilities:**
+ Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
+ Scheduling appointments for patients - entering and updating demographics
This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Knowledge of Medical Terminology
+ Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime
**Preferred Qualifications:**
+ 1+ years prior health care experience
+ Ability to type 40 wpm
**Telecommuting Requirements:**
+ Reside within the state of Arizona, Nevada and Utah
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Proficient conflict management skills to resolve issues in a stressful situation
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO
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Customer Service Representative

84190 Salt Lake City, Utah Robert Half

Posted 1 day ago

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Job Description

Description We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.
Responsibilities:
- Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.
- Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.
- Manage high call volumes while maintaining a calm and organized approach.
- Resolve customer service issues by identifying solutions and addressing concerns promptly.
- Collaborate with team members to ensure consistent service delivery and effective problem-solving.
- Document and update customer interactions in the system accurately.
- Stay informed about company products and services to provide knowledgeable assistance.
- Assist in improving customer satisfaction by actively identifying areas for improvement.
- Adhere to company policies and procedures while delivering superior service.
- Maintain a positive and empathetic attitude toward customers at all times. Requirements - Fluency in both Spanish and English, with strong written and verbal communication skills.
- Previous experience in a call center or customer service role.
- Proven ability to manage high call volumes effectively.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with documentation processes and customer interaction tools.
- Excellent organizational skills and attention to detail.
- Commitment to providing superior customer service in every interaction. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

84190 Salt Lake City, Utah Dal-Tile Corporation

Posted 6 days ago

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Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
**Primary Objective**
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
**Primary Function and Scope**
+ Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
+ Responsible for keying in orders, processing faxes and preparation of reports.
+ Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
+ Participates in special projects and performs additional duties as required.
**Experience and Knowledge Required**
High School Diploma or GED equivalency required.
3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
**Competencies**
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.
**Other Pertinent Job Information**
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 88151
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Customer Service Representative

84084 Salt Lake City, Utah IDEX

Posted 10 days ago

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Job Description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.
The Customer Service Representative plays a key role in ensuring an exceptional experience for our customers, partners, and employees. This position is responsible for sales order entry and updates, processing returns and credits, issuing quotes, and supporting customers via phone and email. In addition, this role will assist with front desk operations and provide administrative support. The Customer Service & Administrative Representative works as a liaison across departments - including Sales, Marketing, Planning, Operations, and HR - to resolve issues and support organizational success.
**Responsibilities:**
+ Enter and maintain sales orders in the Enterprise Resource Planning (ERP) system
+ Process Returned Merchandise Authorizations (RMAs), credits, and returns
+ Provide accurate quotes for standard and project-based inquiries
+ Respond to customer calls and emails promptly, escalating issues when necessary
+ Partner with cross-functional teams to resolve customer concerns and ensure satisfaction
+ Maintain and distribute key reports; update management as required
**Qualifications:**
+ Associate's degree preferred; High School Diploma/GED with relevant experience will be considered.
+ Minimum 3 years of experience in customer service, order management, or administrative support with evidence of increasing responsibility.
+ Experience in a manufacturing environment preferred.
+ ERP system knowledge required; JDE experience a plus.
+ Proficiency with Microsoft Outlook shared inboxes, calendars, and task management
**Physical Activities:**
+ Ability to lift and carry up to 40 lbs. occasionally, movement within an office complex and outside in the field
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**IDEX is an Equal Opportunity Employer** . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
**Job Family:** Sales
**Business Unit:** Trebor
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Customer Service Representative

84120 Eagle Mountain, Utah Robert Half

Posted 13 days ago

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Job Description

Description
Robert Half has an excellent career opportunity for an articulate, highly skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you.
The right Customer Service Representative for this role will be over:
+ Follows internal/external policies and procedures
+ Answer, screen and forward incoming phone calls
+ Greet and welcome guests: customers, vendors and visitors
+ Process orders received by phone/fax from customers and sales representatives
Requirements
+ High school diploma or GED
+ 2 years of Receptionist /Customer Service experience
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

84043 Lehi, Utah Robert Half

Posted 13 days ago

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Job Description

Description
Current opening in Lehi for a specialized company in need of a reliable and innovative Customer Service Representative to join their team.
The right Customer Service Representative for this role is someone who excels at:
+ Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
+ Provide accurate information regarding services to clients.
+ Assist with troubleshooting and resolving customer issues effectively.
+ Conduct outbound calls to follow up on customer inquiries or feedback.
+ Maintain detailed records of customer interactions and transactions through data entry.
Requirements
+ High school diploma or GED
+ Data entry experience -required
+ MS office
+ 1 year experience in CSR
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

84190 Salt Lake City, Utah Robert Half

Posted 16 days ago

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Job Description

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.
Responsibilities:
- Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.
- Process orders and ensure data entry is completed accurately and in a timely manner.
- Respond to both inbound and outbound calls with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions for reference and reporting.
- Collaborate with team members to address customer concerns and escalate complex issues when necessary.
- Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.
- Monitor and follow up on customer requests to ensure resolution and satisfaction.
- Stay informed about company policies, procedures, and updates to provide consistent and accurate information.
- Assist in improving customer service processes by providing feedback and identifying areas for enhancement. Requirements - Previous experience in a call center or customer service environment.
- Strong communication skills, both verbal and written.
- Proficiency in managing inbound and outbound calls.
- Ability to perform accurate order entry and maintain organized records.
- Familiarity with handling customer inquiries and troubleshooting issues.
- Capability to work in a fast-paced, team-oriented setting.
- High attention to detail and problem-solving skills. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

Salt Lake City, Utah Dal-Tile Corporation

Posted today

Job Viewed

Tap Again To Close

Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. **Primary Objective** To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. **Primary Function and Scope**

  • Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
  • Responsible for keying in orders, processing faxes and preparation of reports.
  • Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participates in special projects and performs additional duties as required.
**Experience and Knowledge Required** High School Diploma or GED equivalency required. 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred. **Competencies** Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment. **Other Pertinent Job Information** While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
  • *Job Type** Sales Jobs
  • *Req ID** 88151

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Remote --- Customer Service Representative

84190 Salt Lake City, Utah Teleperformance USA

Posted 14 days ago

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Job Description

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Handle and carefully respond to all customer inquiries**
+ **Provide excellent customer service through active listening**
+ **Work with confidential customer information and treat it sensitively**
+ **Aim to resolve issues on the first call by being proactive**
+ **Appropriately communicate with customers**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 15.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 5.0 Mbps**
+ **ISP must have no packet loss and ping under 50ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet speed required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
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