453 Customer Service jobs in West Nyack
Customer Service And Support Representative
Posted 10 days ago
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Job Description
Pleio partners with pharmaceutical companies to help patients live healthier, happier lives by providing compassionate, human-first support. Through meaningful conversations and smart technology, we empower patients to stay on track with their treatments and feel confident in their care journey.
We are seeking a Customer Service & Support Representative to join our team. In this role, you will be the voice of Pleio, providing friendly, solution-focused assistance to patients participating in support programs. You’ll play a key role in building trust, answering questions, and ensuring a smooth experience for every caller.
Key Responsibilities:
Handle inbound and outbound calls in a professional and supportive manner
Respond to customer inquiries via phone, chat, or email regarding support programs
Provide accurate information while maintaining a calm and empathetic tone
Document all interactions clearly and accurately in company systems
Follow scripts and guidelines while personalizing support to patient needs
Escalate issues appropriately and follow up to ensure resolution
Uphold patient privacy and compliance standards (e.g., HIPAA)
Qualifications:
High school diploma or equivalent required
Strong verbal and written communication skills
Reliable, professional, and customer-oriented demeanor
Basic computer proficiency and comfort with multitasking between systems
Ability to stay calm, compassionate, and focused during high-call periods
Must have a quiet work environment and strong internet connection (for remote roles)
Preferred (Not Required):
Previous experience in customer service, healthcare support, or contact centers
Bilingual (Spanish/English or other languages) is a plus
Familiarity with healthcare terms or patient interaction
What Pleio Offers:
Meaningful, mission-driven work that improves lives
Paid training and supportive onboarding
Growth opportunities within customer care and patient support
Competitive hourly compensation
Flexible, remote-friendly work environment
Company Details
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