146 Customer Success Managers jobs in Portland
Client Relations Manager
97240 Portland, Oregon
Cengage Group
Posted 14 days ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
View Now
0
Client Relations Manager
97240 Portland, Oregon
Cengage Group
Posted 2 days ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
View Now
1
Customer Success Manager
97201 Portland, Oregon
$70000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is a leading SaaS provider looking for a proactive and customer-focused Customer Success Manager to join their growing team in Portland, Oregon, US . This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration. You will be instrumental in building and nurturing strong relationships with our clients, ensuring they achieve maximum value from our products and services. Your primary goal will be to drive customer retention, satisfaction, and growth. Responsibilities include onboarding new clients, providing ongoing support and strategic guidance, identifying upsell and cross-sell opportunities, and acting as the voice of the customer internally. The ideal candidate possesses a Bachelor's degree and at least 4 years of experience in customer success, account management, or a related client-facing role, preferably within the technology sector. Exceptional communication, interpersonal, and presentation skills are a must. You should be adept at understanding client needs, solving problems, and proactively addressing potential issues. Experience with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. This position requires a results-oriented individual with a passion for customer advocacy and a commitment to delivering outstanding client experiences. Join a dynamic and innovative company where you can make a significant impact on customer loyalty and long-term business success. We are looking for team players who thrive in a collaborative, fast-paced environment and are dedicated to building lasting client partnerships.
Apply Now
2
Customer Success Manager
97204 Portland, Oregon
$75000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a proactive and results-oriented Customer Success Manager to join their fully remote team. This role is crucial in ensuring our customers achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and acting as their trusted advisor. Responsibilities include onboarding new customers, driving product adoption, identifying upsell and cross-sell opportunities, and managing customer renewals. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a keen ability to understand customer needs and translate them into actionable strategies. Experience in account management, client relations, or a customer-facing role within a SaaS or technology company is highly desirable. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. You will be responsible for monitoring customer health metrics, proactively addressing potential issues, and gathering feedback to inform product development. This fully remote position allows you to work from anywhere within the United States, offering significant flexibility and autonomy. We are looking for individuals who are passionate about customer satisfaction, possess strong organizational skills, and thrive in a fast-paced, collaborative environment. You will work closely with sales, product, and support teams to ensure a seamless customer experience. Join our client's mission to deliver exceptional value to our customers and foster long-term partnerships. This exciting opportunity is based remotely, serving our valued clients in and around Portland, Oregon, US , and beyond.
Apply Now
3
Customer Success Manager
97205 Portland, Oregon
$70000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is searching for a proactive and relationship-driven Customer Success Manager to foster strong client partnerships and ensure client satisfaction and retention in Portland, Oregon, US . This role is crucial for understanding client needs, driving product adoption, and maximizing the value our client's solutions provide. You will serve as the primary point of contact for a portfolio of assigned clients, building and maintaining trusted advisor relationships. Key responsibilities include onboarding new clients, guiding them through implementation, and ensuring a smooth transition. You will proactively engage with clients to understand their business objectives and identify opportunities to leverage our client's offerings more effectively. Conducting regular business reviews, presenting key performance metrics, and recommending strategic solutions to enhance client success are essential. You will also be responsible for identifying and mitigating churn risks, proactively addressing client concerns, and working with internal teams to resolve issues. The ideal candidate will possess excellent communication, negotiation, and problem-solving skills, coupled with a deep understanding of customer success principles. A passion for helping clients achieve their goals and a knack for consultative selling are highly valued. This position offers the opportunity to make a significant impact on client loyalty and contribute to the growth of the company. You will work closely with product, sales, and support teams to ensure a cohesive client experience. Qualifications include a Bachelor's degree in Business, Marketing, or a related field, and a minimum of 4 years of experience in customer success, account management, or a client-facing role, preferably in a SaaS environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is required. Strong analytical skills and the ability to interpret data to drive client value are essential. Excellent presentation skills and the ability to manage multiple accounts effectively are necessary.
Apply Now
4
Lead Customer Success Manager
97204 Portland, Oregon
$75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly motivated and experienced Lead Customer Success Manager to oversee their client support operations in Portland, Oregon . This is a critical role responsible for ensuring that our customers achieve their desired outcomes while using our innovative software solutions. The Lead CSM will manage a team of Customer Success Managers, providing guidance, training, and performance management to foster a high-performing support environment. You will be responsible for developing and implementing strategies to enhance customer retention, satisfaction, and loyalty. Key responsibilities include building strong relationships with key customer stakeholders, understanding their business objectives, and proactively identifying opportunities for them to maximize value from our platform. This role involves regular interaction with clients, addressing complex issues, and acting as a liaison between the customer and our product development and sales teams. The Lead CSM will also analyze customer usage data, identify trends, and develop proactive engagement plans to mitigate churn risk. Furthermore, you will contribute to the refinement of our customer success playbook, including onboarding processes, training materials, and best practice guides. The ideal candidate possesses exceptional communication and interpersonal skills, a deep understanding of customer relationship management, and a proven track record of success in a customer-facing role within the technology sector. A strategic mindset, problem-solving aptitude, and leadership experience are essential for this position. Join our client and play a pivotal role in shaping the customer experience.
- Lead and mentor a team of Customer Success Managers.
- Develop and execute strategies to improve customer retention and satisfaction.
- Build and maintain strong relationships with key customer accounts.
- Onboard new clients and ensure successful adoption of our platform.
- Act as a trusted advisor to customers, helping them achieve their business goals.
- Proactively identify and address customer issues and concerns.
- Analyze customer data to identify trends and opportunities.
- Collaborate with sales and product teams to enhance customer value.
- Develop and refine customer success processes and best practices.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
- Proven experience in managing and leading a team.
- Strong understanding of customer relationship management principles.
- Excellent communication, presentation, and negotiation skills.
- Analytical and problem-solving abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
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5
Lead Customer Success Manager
97201 Portland, Oregon
$90000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking an experienced and empathetic Lead Customer Success Manager to join their dedicated support team. This role is based in **Portland, Oregon, US**, and offers a fully remote working arrangement, providing flexibility and work-life balance. The Lead Customer Success Manager will be responsible for nurturing client relationships, ensuring customer satisfaction, driving adoption of our products/services, and maximizing customer lifetime value. Key responsibilities include managing a portfolio of key customer accounts; developing and implementing proactive strategies to enhance customer engagement and retention; acting as the primary point of contact for escalated customer issues, ensuring timely and effective resolution; onboarding new customers and guiding them through product implementation and training; conducting regular check-ins and business reviews with customers to understand their evolving needs and identify opportunities for growth; collaborating with sales, product, and engineering teams to advocate for customer needs and improve the overall customer experience; tracking customer health metrics and identifying at-risk accounts for proactive intervention; developing and delivering training materials and best practices documentation; mentoring and coaching junior customer success representatives; and contributing to the development of customer success processes and strategies.
Candidates should hold a Bachelor's degree in Business, Communications, or a related field. We require a minimum of 6 years of experience in customer success, account management, or a related client-facing role, with at least 2 years in a leadership or senior capacity. Proven experience in managing complex client relationships and driving customer retention and expansion is essential. Excellent interpersonal, communication, and presentation skills are a must. Strong problem-solving abilities and a customer-centric mindset are required. Familiarity with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. Experience in the SaaS industry is a plus. The ability to work independently, manage priorities effectively, and collaborate within a remote team environment is critical. This is a fantastic opportunity for a dedicated professional to make a significant impact on customer satisfaction and company growth.
Candidates should hold a Bachelor's degree in Business, Communications, or a related field. We require a minimum of 6 years of experience in customer success, account management, or a related client-facing role, with at least 2 years in a leadership or senior capacity. Proven experience in managing complex client relationships and driving customer retention and expansion is essential. Excellent interpersonal, communication, and presentation skills are a must. Strong problem-solving abilities and a customer-centric mindset are required. Familiarity with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. Experience in the SaaS industry is a plus. The ability to work independently, manage priorities effectively, and collaborate within a remote team environment is critical. This is a fantastic opportunity for a dedicated professional to make a significant impact on customer satisfaction and company growth.
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Lead Customer Success Manager
97201 Portland, Oregon
$110000 Annually
WhatJobs
Posted 12 days ago
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Job Description
Our client is seeking a proactive and strategic Lead Customer Success Manager to guide their customer success initiatives in Portland, Oregon, US . This role is vital for fostering long-term client relationships, ensuring customer retention, and driving adoption of our products and services. The Lead CSM will mentor a team of Customer Success Managers, develop best practices, and collaborate closely with sales, product, and support teams to deliver an exceptional customer experience. The hybrid work model allows for a blend of remote work and in-office collaboration.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of Customer Success Managers, setting performance expectations and fostering professional growth.
- Develop and implement customer success strategies to maximize customer lifetime value, reduce churn, and drive account expansion.
- Serve as a primary point of contact for key enterprise accounts, building strong relationships with stakeholders at all levels.
- Proactively monitor customer health and engagement, identifying risks and opportunities for intervention.
- Develop and execute playbooks for onboarding, adoption, retention, and advocacy.
- Collaborate with the sales team during the pre-sales process to ensure accurate understanding of customer needs and expectations.
- Work closely with product management to relay customer feedback and advocate for feature enhancements.
- Drive product adoption and ensure customers are leveraging the full value of our solutions.
- Manage customer escalations, ensuring timely and effective resolution.
- Track and report on key customer success metrics, such as retention rates, churn, NPS, and customer satisfaction (CSAT).
- Contribute to the development of customer success best practices and internal training materials.
- Represent the voice of the customer internally, influencing product roadmap and company strategy.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 7 years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership or management capacity.
- Proven track record of managing a portfolio of enterprise clients and achieving high retention and satisfaction rates.
- Strong understanding of SaaS business models and customer lifecycle management.
- Excellent leadership, coaching, and team management skills.
- Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build rapport with clients and internal teams.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- Analytical and data-driven, with the ability to interpret metrics and translate them into actionable strategies.
- Problem-solving skills and a proactive, solutions-oriented approach.
- Ability to thrive in a fast-paced, dynamic environment.
- Willingness to work a hybrid schedule, balancing remote and in-office work.
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7
Senior Customer Success Manager
97204 Portland, Oregon
$90000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Success Manager to join their rapidly growing technology firm. This is a fully remote position, offering the flexibility to manage client relationships and drive value from anywhere. The ideal candidate will be passionate about delivering exceptional client experiences, fostering long-term partnerships, and ensuring customer retention and growth.
As a Senior Customer Success Manager, you will be responsible for managing a portfolio of high-value clients, building strong relationships, and serving as their primary point of contact. Your core objective will be to ensure clients achieve their desired outcomes while using our client's products and services. This involves understanding client business objectives, providing strategic guidance on product utilization, and proactively identifying opportunities for upsell and cross-sell.
Key responsibilities include onboarding new clients, conducting regular business reviews, and monitoring client health metrics to anticipate and mitigate churn risks. You will collaborate closely with sales, product, and support teams to advocate for client needs and ensure a seamless customer experience. This role requires exceptional communication, problem-solving, and project management skills. The ability to articulate technical concepts and value propositions clearly is essential.
Qualifications include a Bachelor's degree in Business, Communications, or a related field, with a minimum of 5-7 years of experience in customer success, account management, or a related client-facing role within the technology sector. Proven experience in managing enterprise-level accounts and driving customer retention and expansion is required. A deep understanding of SaaS business models and customer success best practices is essential. Proficiency with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable. Strong analytical skills and the ability to translate data into actionable insights are crucial. This role is based in **Portland, Oregon, US**, but is fully remote, requiring a dedicated home office setup and excellent internet connectivity. Our client is committed to fostering a collaborative and supportive remote work culture.
As a Senior Customer Success Manager, you will be responsible for managing a portfolio of high-value clients, building strong relationships, and serving as their primary point of contact. Your core objective will be to ensure clients achieve their desired outcomes while using our client's products and services. This involves understanding client business objectives, providing strategic guidance on product utilization, and proactively identifying opportunities for upsell and cross-sell.
Key responsibilities include onboarding new clients, conducting regular business reviews, and monitoring client health metrics to anticipate and mitigate churn risks. You will collaborate closely with sales, product, and support teams to advocate for client needs and ensure a seamless customer experience. This role requires exceptional communication, problem-solving, and project management skills. The ability to articulate technical concepts and value propositions clearly is essential.
Qualifications include a Bachelor's degree in Business, Communications, or a related field, with a minimum of 5-7 years of experience in customer success, account management, or a related client-facing role within the technology sector. Proven experience in managing enterprise-level accounts and driving customer retention and expansion is required. A deep understanding of SaaS business models and customer success best practices is essential. Proficiency with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable. Strong analytical skills and the ability to translate data into actionable insights are crucial. This role is based in **Portland, Oregon, US**, but is fully remote, requiring a dedicated home office setup and excellent internet connectivity. Our client is committed to fostering a collaborative and supportive remote work culture.
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