39 Customer Success jobs in Arlington

Job Type

Full-time

Description

The Customer Success Manager is responsible for ensuring customer satisfaction, operational efficiency, and business growth. This role builds and manages customer relationships, drives performance improvements, and ensures seamless execution of Unilode's service agreements.

Key Responsibilities:

Drive Customer Performance and Retention

Drive Results, Financial Acumen, Ensure Accountability

• Monitor customer KPIs and proactively address service challenges.
• Identify and implement strategies to improve operational efficiency and profitability.
• Ensure accurate billing, contract adherence, and resolution of commercial disputes.

• Build and maintain strong relationships with assigned customers, serving as the main point of contact.
• Conduct regular business reviews and proactively address customer concerns.
• Align customer needs with Unilode's solutions to enhance service offerings.

• Collaborate with internal teams to resolve customer issues efficiently.
• Analyze data to identify trends and recommend process improvements.
• Promote digital adoption of Unilode's technology solutions to improve tracking and reporting.

• Work closely with Operations, IT, and Finance teams to ensure a seamless customer experience.
• Advocate for customer needs internally and ensure service levels are consistently met.
• Support strategic initiatives that drive continuous service improvement.

• Identify opportunities for service expansion and upsell within existing accounts.
• Assist in contract renewals, pricing discussions, and service agreement negotiations.
• Provide data-driven insights to senior leadership on customer satisfaction trends.

• Be Humble and Curious - Seek insights to continuously improve customer satisfaction.
• Inspire, Empower, and Prosper - Collaborate effectively with customers and internal teams.
• Take Ownership and Get Stuff Done - Ensure customer success by resolving issues proactively. •Build a Better Future - Implement service enhancements that improve customer performance.
• Team Up to Be Better - Work across departments to deliver seamless service execution.
• Be Passionate About Our Customers - Drive customer engagement and retention.
• Be Eager to Win - Strive for excellence in customer success and service innovation.

• Bachelor's degree in Business, Aviation, or a related field.
• Proven record of experience in customer success, account management, or service delivery.
• Strong analytical and communication skills with a customer-focused approach.
• Ability to manage multiple accounts and drive operational improvements.
• Experience with digital solutions and service optimization.

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Brand Experience Manager

Sales

Full-Time / Salary

On Location

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to provide value added services which supports sustainable growth and brand loyalty. It's a role that combines traditional sales and market growth practices and aligns them with world class customer experience through training and teaching our customers to improve the collective business. By championing company initiatives, the CSM will work to create efficiencies in product and inventory management, technology, product quality, and sales management to continuously increase the value we provide our customers and ensure an overall world class customer experience.

• Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
• Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
• Develop an empirical understanding of our target audiences their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
• Elevate housing and perceptions of the industry and Brand through customer focus.
• Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.
• Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals.
• Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.
• Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals.
• Proactively face challenges while being committed to providing customers with excellent services and products.
• Create engagement and awareness to positively influence NPS and customer referrals.
• Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer.
• Conduct visits to retail partners for hands-on training and product updates.
• Stay up to date on trends within the industry through frequent competitive analysis.
• Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes.
• Other duties as assigned.

• Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor's (4 year) degree a plus.
• 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting.
• Must have great communication skills, written and verbal.
• Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Motivated and self-starter.
• Willing to learn, hard-working, determined, and assertive.
• Microsoft Office skills (Excel, Word, PowerPoint).

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature-controlled, sealed-window office environment.
• Work primarily involves sitting / standing.

• Some, up to 50%

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries, issues, and complaints efficiently and courteously.
• Document all customer interactions accurately in the CRM system.
• Educate customers on products, services, and policies.
• Escalate complex issues to appropriate departments for resolution.
• Maintain a high level of professionalism and empathy in all interactions.
• Identify opportunities to improve the customer experience.
• Meet or exceed individual and team performance metrics.
• Stay updated on product knowledge and service offerings.
• Collaborate with team members to share best practices.

• High school diploma or equivalent; some college preferred.
• 2+ years of experience in customer service or helpdesk support.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving and de-escalation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Ability to work in a fast-paced call center or office environment.
• Basic technical troubleshooting skills (for helpdesk roles).
• Reliable and punctual.

• Strategic Contribution: Actively participate in the development and execution of strategic initiatives relevant to the Customer Success Representative role, aligning with organizational goals and objectives. This involves detailed planning, resource allocation, and continuous monitoring to ensure project success and alignment with broader business aims.
• Operational Excellence: Manage and optimize day-to-day operations pertinent to the role, ensuring efficiency, quality, and adherence to best practices. This includes process improvement, workflow optimization, and implementing effective solutions to operational challenges, with a focus on customer satisfaction.
• Stakeholder Collaboration: Foster strong relationships and effective communication channels with internal and external stakeholders, including clients, vendors, and cross-functional teams. Collaborate closely to gather requirements, provide updates, and ensure mutual understanding and alignment on customer success metrics.
• Problem Solving & Innovation: Identify and analyze complex issues, developing and implementing innovative solutions to overcome challenges and improve outcomes for customers. This requires a proactive approach to problem identification, critical thinking, and a willingness to explore new methodologies for enhanced service delivery.
• Reporting & Analysis: Prepare comprehensive reports, analyses, and presentations detailing performance metrics, customer satisfaction, and key insights. Utilize data-driven approaches to inform decision-making and recommend strategic adjustments to customer service processes.
• Continuous Improvement: Champion a culture of continuous improvement, regularly reviewing processes, tools, and methodologies to enhance effectiveness and efficiency in customer interactions. Stay abreast of industry trends and emerging technologies to ensure our client remains at the forefront of the Customer Service & Helpdesk sector.
• Customer Advocacy: Serve as a primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution while maintaining a high level of professionalism and empathy. Advocate for customer needs within the organization.

• Educational Background: A Bachelor's degree in a relevant field such as Customer Service and Helpdesk, Business Administration, or a closely related discipline is highly preferred. Advanced degrees (Master's or PhD) may be advantageous for specialized roles.
• Experience: Proven professional experience in a similar full-time role, with a track record of success and demonstrable impact in customer service or support. The ideal candidate will have 2-4 years of experience in a customer-facing role.
• Technical Proficiency: Strong command of industry-standard CRM software (e.g., Salesforce, Zendesk) and ticketing systems. Ability to quickly learn and master new technologies relevant to customer support operations.
• Analytical Skills: Exceptional analytical and problem-solving abilities, with a keen eye for detail and the capacity to interpret customer data to derive actionable insights.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences. Strong presentation and interpersonal skills are crucial for collaboration and client interaction.
• Adaptability & Resilience: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively and adapting to evolving customer needs. Demonstrated resilience in navigating complex customer situations.
• Team Player: A collaborative mindset with the ability to work effectively both independently and as part of a multidisciplinary team, contributing positively to group dynamics and shared customer success goals.

• Competitive salary and performance-based bonuses.
• Generous paid time off and holidays.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Opportunities for professional development, training, and continuous learning.
• A vibrant and inclusive company culture that values innovation and collaboration.
• Employee assistance programs and wellness initiatives.
• Flexible work arrangements where applicable.

Join to apply for the Customer Success Manager - Solutions role at myGwork - LGBTQ+ Business Community

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Join to apply for the Customer Success Manager - Solutions role at myGwork - LGBTQ+ Business Community

This job is with RS Group, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About RS Group

Across the industrial design, manufacturing and maintenance worlds, were the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customers challenges across design, procurement, inventory and maintenance. We strive to deliver the best possible service and provide a seamless procurement experience.

Our values are: We are one team. We deliver brilliantly. We do the right thing. We make every day better. These values unite our c.9,000 global colleagues and differentiate us from our competition.

Together, we can make great things happen. Aim for amazing and beyond.

• Own the delivery of Custom Order Solutions from quote to cash.
• Collaborate with VAS BDMs, Sales, and internal stakeholders to validate requirements, scope feasibility, and build detailed customer-facing quotes and documentation.
• Maintain visibility across fulfilment timelines, component availability, partner workflows, and invoicing cycles.
• Act as the primary contact for backlog management and fulfilment performance across assigned orders.
• Provide proactive updates and communication across internal and customer-facing touchpoints.
• Serve as a trusted advisor and central point of contact for customers throughout onboarding, fulfilment, and post-sale engagement.
• Resolve escalations quickly and effectively, acting as the customers internal advocate.
• Develop and refine onboarding materials, templates, SOPs, and process documentation to improve transparency and repeatability.
• Support onboarding and success for eProcurement Solutions when required, including PunchOut, EDI/cXML, hosted catalogs, and integrations with Spend Management Platforms (e.g., Coupa, SAP Ariba, Jaggaer).
• Partner with other CSMs and Sales to deliver seamless customer experiences across solution types.
• Participate in the development of scalable processes that align with both Custom Order and eProcurement solution delivery.
• Use KPIs and dashboards to monitor performance and drive improvements in order accuracy, lead time, and customer satisfaction.
• Support the development of SLA frameworks, ensuring accurate front-end data capture to enable effective measurement.
• Contribute insights for continuous improvement efforts and collaborate across teams to refine value streams and delivery models.
• Build foundational knowledge in eProcurement and emerging RS capabilities (e.g., VMI, Web Order Tools).
• Progress toward becoming a balanced subject matter expert, able to flex seamlessly across both Custom Order and eProcurement portfolios.

Dallas Fort Worth, TX

Remote or Hybrid

Domestic

As a Customer Success Manager Solutions Delivery, your primary focus will be to lead the successful delivery and adoption of RS Value Added Solutions for Americas customers. These solutions involve complex, tailored, and often non-standard configurations that require a high level of coordination, problem-solving, and attention to detail.

Youll act as a key interface between Sales, GSBS, Supply Chain, 3rd party software and fulfilment partners, and our customers, ensuring that every step of the sales into service process runs smoothly. From scoping and quoting to fulfilment, integration, and reporting, you will drive transparency, accountability, and continuous improvement across the value stream.

Whilst this role will initially have an emphasis on Custom Order Solutions, the role holder will play a critical support role across RSs broader solutions portfolio, including eProcurement capabilities such as PunchOut, EDI/cXML, eCatalogs, and other emerging services like Vendor Managed Inventory (VMI) and web order management tools. Over time, youll expand your knowledge and become a balanced subject matter expert across all solution areas.

• Collaborating extensively: Work closely with solutions, technology, digital, supply chain, marketing, and sales teams to ensure a seamless customer experience.
• Optimizing processes: Develop, monitor, and enhance scalable processes and tools to support customer onboarding and ongoing success.
• Serving as an SME: Act as an internal and external subject matter expert (SME) for Custom Order Solutions.
• Working with partners: Support the wider Solutions Team to build out broad and productive relationships with technology and fulfilment partners.

• 35 years in a customer-facing role such as customer success, sales operations, order fulfilment, or solution delivery.
• Strong background in supporting custom, configured, or non-standard order workflows in a distribution, manufacturing, or technical services setting.
• Proven track record of managing internal stakeholders and delivering on customer expectations across complex workflows.
• Excellent communication skills, with a proactive and solution-oriented mindset.
• Strong attention to detail and organizational skills to manage priorities and maintain visibility into deliverables.
• Comfort working in CRM tools (Salesforce preferred) and ERP systems such as SAP.
• Familiarity with quote-to-order and order-to-cash processes.

• Exposure to eProcurement integrations and platforms (PunchOut, cXML/EDI, eCatalogs, Coupa, Ariba, Jaggaer, etc.).
• Experience working with both front-end sales and back-office operations teams.
• Understanding of MRO, industrial distribution, or capital equipment environments.
• Willingness to grow into broader solution ownership and customer-facing SME responsibilities.

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

• Mid-Senior level

• Full-time

• Other

• Appliances, Electrical, and Electronics Manufacturing

Customer Success Manager II (Remote)Why Join Omnicell? As a Customer Success Manager for Omnicell Specialty Pharmacy Services, you will be a strategic partner and trusted advisor to our customers, playing a pivotal role in aligning their pharmacy goa Manager, Customer Experience, Customer Engagement, Operations, Pharmacy, Project Management, Healthcare, Business Services