720 Customer Support Agent jobs in ft lauderdale
CUSTOMER SUPPORT AGENT
Remote
Allsteel & Gypsum Inc
Job Viewed
Job Description
Job Title : Customer Support Representative
Company : Allsteel Products & Gypsum
Location : Remote
Job Type : Full-time/Part-time/Contract
Job Description
We are looking for a highly motivated and empathetic Customer Support Representative to join our dynamic team. The ideal candidate will be passionate about helping customers, solving problems, and delivering top-notch service. You will be responsible for handling customer inquiries, resolving issues, and ensuring that our customers are satisfied with our products and services.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Provide accurate, valid, and complete information by using the right tools, processes, and resources.
- Identify and assess customers’ needs to achieve satisfaction.
- Resolve customer complaints and issues efficiently by troubleshooting and providing effective solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, process customer accounts, and file necessary documents.
- Collaborate with team members to improve the overall customer experience.
- Stay updated on product knowledge and service changes to provide accurate information to customers.
- Identify patterns in customer feedback and report these insights to management.
- Adhere to company policies and procedures while striving to meet and exceed individual and team targets.
Qualifications
- Previous experience in a customer service or support role (preferred but not required).
- Strong communication skills, both written and verbal.
- Ability to remain calm under pressure and handle difficult situations with patience.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency with customer service software, CRM systems, or help desk tools (preferred).
- Strong organizational skills and the ability to multitask.
- A high level of empathy and a customer-first mindset.
- Flexibility to work shifts, weekends, and holidays if required.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- A supportive and inclusive team culture.
- Paid time off, health insurance, and other benefits.
- Training and resources to help you succeed in your role.
About Us: Allsteel provides the highest quality manufactured steel framing and building products to meet the needs of customers at every level of the building industry-residential, commercial, and industrial- from large contractors to the do-it-your-self homeowner.
Company Details
Allsteel provides the highest quality manufactured steel framing and building products to meet the needs of customers at every level of the building industry-residential, commercial, and industrial- from large contractors to the do-it-your-self homeowner. As an SSMA/SSFSA steel stud manufacturer our products will be architecturally approved on all of your projects and will meet or exceed all current building codes. Allsteel can quickly facilitate any custom framing, angle or clip order, allowing you to save time and money on your next project.
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Help Desk Technician
33166 Miami Springs, Florida
ManTech
Posted today
Job Viewed
Job Description
**MANTECH** seeks a motivated, career and customer-oriented **Help** **Desk Technician** to join our team in **Doral, Florida.**
**Responsibilities include but are not limited to:**
+ Provide advanced technical support to end users, resolving complex hardware, software, and network issues.
+ Serve as an escalation point for Junior Technicians, providing technical mentorship and guidance.
+ Possess strong knowledge of enterprise systems and applications, often specializing in a specific area.
+ Contribute to the development and maintenance of knowledgebase articles and training materials.
+ Lead small projects or initiatives to improve Enterprise Service Desk processes, under the guidance of senior Technicians.
+ Analyze trends in support requests to identify recurring issues and recommend solutions.
+ Demonstrate excellent communication and interpersonal skills and build strong relationships with users and stakeholders.
+ Stay up to date with the latest technologies and industry best practices, expanding their technical skills and knowledge.
**Minimum Qualifications:**
+ HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.
+ 4+ years of experience with 2+ years of position-specific relevant experience.
+ Proven experience in troubleshooting and resolving hardware (desktops, laptops, peripherals), software (Windows OS, Office 365, common applications), and network (basic connectivity) issues.
+ Working knowledge of Active Directory for user account management.
+ Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) for incident and service request management.
+ Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop, AnyDesk).
+ Experience working within SLA guidelines
**Desired Qualifications:**
+ Bachelor's degree in information technology, computer science, or a related field.
+ Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as ServiceNow and Jira.
+ Experience with mobile device management (MDM) systems and knowledge of scripting languages (e.g., PowerShell).
+ Experience with cloud-based services (e.g., Azure, AWS), VoIP phone systems, and contributing to the development and improvement of support processes.
+ Experience in creating and maintaining knowledgebase articles and user training documentation and delivery.
+ ITIL Foundation certificate, Cisco Certified Network Associate (CCNA), CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST) or similar certifications.
+ Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component.
**Clearance Requirements:**
+ Must have an active Secret clearance.
**Physical Requirements:**
+ Must be able to remain in a stationary position 50%.
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
+ The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.
**Responsibilities include but are not limited to:**
+ Provide advanced technical support to end users, resolving complex hardware, software, and network issues.
+ Serve as an escalation point for Junior Technicians, providing technical mentorship and guidance.
+ Possess strong knowledge of enterprise systems and applications, often specializing in a specific area.
+ Contribute to the development and maintenance of knowledgebase articles and training materials.
+ Lead small projects or initiatives to improve Enterprise Service Desk processes, under the guidance of senior Technicians.
+ Analyze trends in support requests to identify recurring issues and recommend solutions.
+ Demonstrate excellent communication and interpersonal skills and build strong relationships with users and stakeholders.
+ Stay up to date with the latest technologies and industry best practices, expanding their technical skills and knowledge.
**Minimum Qualifications:**
+ HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.
+ 4+ years of experience with 2+ years of position-specific relevant experience.
+ Proven experience in troubleshooting and resolving hardware (desktops, laptops, peripherals), software (Windows OS, Office 365, common applications), and network (basic connectivity) issues.
+ Working knowledge of Active Directory for user account management.
+ Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) for incident and service request management.
+ Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop, AnyDesk).
+ Experience working within SLA guidelines
**Desired Qualifications:**
+ Bachelor's degree in information technology, computer science, or a related field.
+ Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as ServiceNow and Jira.
+ Experience with mobile device management (MDM) systems and knowledge of scripting languages (e.g., PowerShell).
+ Experience with cloud-based services (e.g., Azure, AWS), VoIP phone systems, and contributing to the development and improvement of support processes.
+ Experience in creating and maintaining knowledgebase articles and user training documentation and delivery.
+ ITIL Foundation certificate, Cisco Certified Network Associate (CCNA), CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST) or similar certifications.
+ Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component.
**Clearance Requirements:**
+ Must have an active Secret clearance.
**Physical Requirements:**
+ Must be able to remain in a stationary position 50%.
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
+ The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.
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0
IT Help Desk Manager
33101 Miami, Florida
Maximus
Posted today
Job Viewed
Job Description
Description & Requirements
#techjobs #clearance #veteransPage
Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
- Supervise IT Help Desk team.
- Monitor performance metrics and SLAs.
- Report to senior management.
- Handle escalations and critical issues.
- 7 years related work experience is required.
- Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
- Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
- The ability to obtain, and maintain, a Public Trust clearance is required.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS148, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
100,000.00
Maximum Salary
$
120,000.00
Apply Now
1
Customer Service
33434 Boca Del Mar, Florida
Robert Half
Posted 3 days ago
Job Viewed
Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Boca Raton, Florida. In this Contract-to-Permanent position, you will play a pivotal role in supporting donor services for a non-profit organization. If you have a passion for helping others, a drive to excel, and a willingness to grow professionally, this opportunity is perfect for you.
Responsibilities:
- Engage with potential donors to provide detailed information about the donation process and encourage participation.
- Schedule appointments for blood sample collections and coordinate the distribution and tracking of testing kits.
- Address and resolve scheduling or logistical challenges related to donor services.
- Build and maintain strong relationships with phlebotomy providers and laboratory partners.
- Document workflows, procedures, and recommend improvements to enhance efficiency.
- Maintain donor databases, support recruitment efforts, and conduct web-based research as needed.
- Meet individual and team performance metrics while contributing to overall departmental goals.
- Assist with additional tasks as required to ensure seamless donor service operations. Requirements - High school diploma required; an associate or bachelor's degree is preferred.
- Previous experience in healthcare or customer service is advantageous.
- Exceptional communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
- Strong organizational skills, including the ability to manage calendars effectively.
- Proven ability to troubleshoot and solve problems independently.
- Self-motivated with a goal-oriented mindset and a flexible schedule.
- Demonstrated compassion and sensitivity when interacting with donors and their families. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Engage with potential donors to provide detailed information about the donation process and encourage participation.
- Schedule appointments for blood sample collections and coordinate the distribution and tracking of testing kits.
- Address and resolve scheduling or logistical challenges related to donor services.
- Build and maintain strong relationships with phlebotomy providers and laboratory partners.
- Document workflows, procedures, and recommend improvements to enhance efficiency.
- Maintain donor databases, support recruitment efforts, and conduct web-based research as needed.
- Meet individual and team performance metrics while contributing to overall departmental goals.
- Assist with additional tasks as required to ensure seamless donor service operations. Requirements - High school diploma required; an associate or bachelor's degree is preferred.
- Previous experience in healthcare or customer service is advantageous.
- Exceptional communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
- Strong organizational skills, including the ability to manage calendars effectively.
- Proven ability to troubleshoot and solve problems independently.
- Self-motivated with a goal-oriented mindset and a flexible schedule.
- Demonstrated compassion and sensitivity when interacting with donors and their families. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
2
Customer Service - Donor Support Technician
33093 Margate, Florida
CSL Plasma
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-257969
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-257969
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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3
Customer Service - Donor Support Technician
33305 Oakland Park, Florida
CSL Plasma
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-244081
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-244081
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
View Now
4
Customer Service Representative - Tech Support
33101 Miami, Florida
$18 Hourly
WhatJobs
Posted today
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Job Description
Our client, a globally recognized technology firm, is searching for a proactive and customer-focused Customer Service Representative to provide top-notch technical support to their user base in Miami, Florida, US . This remote position offers the flexibility to work from home while assisting customers with a variety of technical inquiries and issues. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting software and hardware problems. Your responsibilities will include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues related to our client's products; guiding users through step-by-step solutions; escalating complex problems to higher-level support teams when necessary; documenting all customer interactions and resolutions accurately; and gathering customer feedback to identify trends and areas for improvement. A solid understanding of common operating systems, software applications, and basic networking concepts is essential. You will be an essential liaison between the customer and the company, ensuring a positive and efficient support experience. This is a fantastic opportunity to build a career in customer support within the thriving tech industry, all while enjoying the benefits of a remote work environment. If you are a problem-solver with a passion for helping others and a commitment to delivering exceptional service, we encourage you to apply and become a vital support for our client's valued customers.
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