What Jobs are available for Customer Support Agent in Jacksonville?

Below are detailed descriptions of **Customer Service** and **Data Entry** roles, outlining their responsibilities, required skills, and key characteristics.

# **Customer Service Description**

A customer service representative acts as the primary point of contact between a business and its customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing support. The role focuses on building customer satisfaction, loyalty, and trust through effective communication and problem-solving.

**Responsibilities**:
1. **Responding to Inquiries**: Answering customer questions via phone, email, live chat, or in-person about products, services, policies, or account issues.
2. **Issue Resolution**: Handling complaints, processing returns, refunds, or exchanges, and troubleshooting problems to ensure customer satisfaction.
3. **Providing Information**: Educating customers about products, services, promotions, or company policies.
4. **Order Processing**: Assisting with placing orders, tracking shipments, or updating customer accounts.
5. **Maintaining Records**: Documenting customer interactions, complaints, or feedback in a CRM (Customer Relationship Management) system.

**Work Environment**:
Customer service representatives work in various settings, including call centers, retail stores, corporate offices, or remotely. The role may involve shift work, including evenings, weekends, or holidays.

**Key Skills and Qualities**:
- **Communication Skills**: Clear verbal and written communication to convey information effectively and professionally.
- **Empathy and Patience**: Understanding and addressing customer frustrations with a calm, positive demeanor.
- **Problem-Solving**: Quickly assessing situations and finding effective solutions to meet customer needs.
- **Adaptability**: Handling diverse customer personalities and unexpected issues with flexibility.
- **Time Management**: Managing high call or inquiry volumes efficiently while maintaining quality.
- **Teamwork**: Collaborating with colleagues to resolve issues or improve processes.

# **Data Entry 
A data entry clerk is responsible for inputting, updating, and maintaining accurate data in computer systems or databases. The role requires precision and efficiency to ensure data integrity, supporting organizational operations such as record-keeping, reporting, or analysis.

**Responsibilities**:
1. **Data Input**: Entering data (e.g., customer information, financial records, inventory details) into databases, spreadsheets, or software systems.
2. **Data Verification**: Checking for accuracy, identifying errors, and correcting inconsistencies in data entries.
3. **Data Organization**: Sorting, categorizing, or filing data to ensure easy retrieval and usability.
4. **Report Generation**: Compiling data into reports or summaries for management or other departments.
5. **Document Management**: Scanning, digitizing, or archiving physical records into electronic formats.
6. **Maintaining Confidentiality**: Ensuring sensitive information (e.g., personal or financial data) is handled securely and in compliance with regulations like GDPR or HIPAA.
7. **Software Use**: Working with tools like Microsoft Excel, Google Sheets, CRM systems, or specialized data entry software.

**Work Environment**:
Data entry clerks typically work in office settings, but remote or hybrid roles are increasingly common. The job often involves sitting for long periods and focusing on repetitive tasks.

**Key Skills and Qualities**:
- **Attention to Detail**: Ensuring accuracy and spotting errors in large volumes of data.
- **Typing Speed and Accuracy**: Fast and precise typing skills, often measured in words per minute (WPM).
- **Technical Proficiency**: Familiarity with data entry software, spreadsheets, and database management systems.
- **Organization**: Managing multiple data sources or tasks efficiently.
- **Time Management**: Meeting deadlines for data processing or reporting tasks.
- **Discipline**: Maintaining focus during repetitive or detail-oriented work.
- **Confidentiality**: Handling sensitive information with integrity and discretion.

This is an entry-level position designed for individuals new to the role or those who prefer to remain in a support-focused capacity. This position is responsible for delivering a positive customer experience, responding to a wide range of inquiries, and ensuring that policyholders, brokers, and other stakeholders receive accurate and timely assistance. CSR I serves as the front line of communication and plays a key role in upholding our service standards.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Handle customer interactions related to insurance policies, billing, endorsements, licensing and general questions with accuracy, professionalism and efficiency.
• Provide clear, accurate, and courteous assistance to insureds, brokers, and other stakeholders.
• Process policy changes, endorsements, and updates according to company guidelines and within established timelines.
• Collaborate with internal business partners (e.g., underwriting, claims, billing) to meet customer needs and support streamlined workflows.
• Ensure compliance with company procedures, service standards, and applicable regulatory requirements.
• Demonstrate reliability, professionalism, and a strong customer-first mindset in every interaction.
• Accurately document all customer interactions in the system, maintaining clear and complete records.
• Participate in ongoing training and team meetings to stay current on product knowledge, systems, and procedural updates.
• Contribute to team goals by sharing feedback, offering suggestions for improvement, and fostering a positive workplace culture

EDUCATION & EXPERIENCE

• High school diploma and basic computer skills required.
• Exhibit good communication skills with emphasis on phone skills.
• Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
• Perform moderately complex tasks.
• Exercise occasional decision making and judgment.
• Perform tasks with minimal supervision.
• Have a solid understanding of rules and procedures in order to provide accurate information to callers.
• Prior insurance experience, call center experience, and coverage knowledge preferred.
• Bilingual (English/Spanish) preferred.

• High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
• Demonstrated experience in customer service, administrative/clerical skills.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision
• Strong work ethic

• Reviews dashboard for outstanding assignments.
• Contacts contractors for file status (site inspection, estimate upload, etc.).
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Completes customer service satisfaction surveys as required.
• Assists external clients with customer service inquiries.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.

CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

***This position requires that you have the flexibility to work and 8-hour shift between the hours of 11:00 am to 8:30 pm (Eastern Time) M-F and may require you to work some holidays.

***You will need to use your own device personal computer or laptop for training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide you equipment to use***

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Customer service is the primary function

- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

- Track and document all inquiries, appointments, kits, using CRM and applicable systems

- Meet Quality Assurance (QA) and other key performance metrics

- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems

Education and Responsibilities:

- High School diploma or GED required

- Minimum six (6) months customer service/administrative /call center experience required

- Must be able to speak and write English clearly and professionally

- Successfully complete the written assessment

- Highly effective communicator with strong ability to provide an excellent empathetic customer experience

- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

- Experience working with a PC, MS Word and Outlook required

- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

- Proven ability to work as a member of a team, as well as independently

- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

Previous experience with phone systems, and headset preferred

- Must be able to work from home and comply with remote working policies and requirements

- Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

- Must be able to work alternate schedules

-

*** This position you will need to use your own device personal computer or laptop for training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide you equipment to use***

Home Office Requirements :

- Hardwired internet (ethernet) connection.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

- Private work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.75

Maximum Salary

$

24.16

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls. Collaborating with various smaller organisations, including charities, third sector and government entities, you will provide essential support to help service users explore their options and access the appropriate resources, making a significant difference in their lives.

This role is supporting our Gamstop service.

This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 8am - 8pm, Monday - Sunday in a shift rotation. Therefore you will work weekends as well on a rota basis.

We have 1 full time vacancy working 37.5hours. You will work in a hybrid way. The office is based in Nantgarw so you need to live locally to the area.

• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

• Identify and address safeguarding concerns promptly and effectively.

• Meet customer service standards and performance goals.

• Respond to difficult and sensitive cases with empathy, patience, and resilience.

• Resolve service user issues proactively, calmly, and professionally.

• Offer guidance, tailored recommendations, and signposting to Service Users.

• Follow established processes and adjust to evolving procedures.

• Manage confidential information with strict adherence to data protection standards.

• Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

24,570.00

Maximum Salary

£

24,570.00

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.

The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts. We also offer hybrid working and office-based options following training. The office is based in Nantgarw.

Key Contacts & Relationships:

Internal

• Customer Service Advisors

• Team Leaders

• Operations Managers

• Wider Connect Colleagues

External

• Service Users

• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

• Identify and address safeguarding concerns promptly and effectively.

• Meet customer service standards and performance goals.

• Respond to difficult and sensitive cases with empathy, patience, and resilience.

• Deliver information services across multiple channels (telephone, online, email, and live chat).

• Resolve service user issues proactively, calmly, and professionally.

• Offer guidance, tailored recommendations, and signposting to Service Users.

• Follow established processes and adjust to evolving procedures.

• Manage confidential information with strict adherence to data protection standards.

• Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

• 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.

• Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones own levels of wellbeing.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,340.00

Maximum Salary

£

25,340.00

• MUST love kids!
• are Customer Service Oriented
• are dependable and have a positive attitude and warm personality
• have reliable transportation
• can work at a quick, yet efficient pace
• are quick learners and can perform quick simple math calculations
• work well under minimal supervision
• are team-oriented, adaptable, and dependable
• can communicate effectively with people of all ages
• are able to lift 25- lbs
• are available to work a flexible schedule - including nights, weekends, and some holidays
• comfortable working on your feet for a full shift
• Ability to work successfully in a fast-paced environment
• Able to problem solve and do basic addition and subtraction
• Must be 18 or older to be a Krew Member or 19 or older to be a Driver
• Are available to work a flexible schedule - including nights, weekends, and some holidays

• have a Valid Driver's License with a clean driving record
• have Reliable Transportation
• Be comfortable driving Kona Ice truck (22 ft) to and from events
• Enjoy working independently
• Greeting and serving customers with consistent positivity & enthusiasm
• Taking orders with speed and accuracy
• Accept payments and operate square point of sale
• Closely following sanitation and food safety procedures
• Perform basic cleaning of units/warehouse
• Complete beginning & end-of-shift prepping, stocking and event tracking duties

• have Reliable Transportation
• Greeting and serving customers with consistent positivity & enthusiasm
• Taking orders with speed and accuracy
• Accept payments and operate square point of sale
• Closely following sanitation and food safety procedures
• Perform basic cleaning of units/warehouse
• Complete beginning & end-of-shift prepping, stocking, and event tracking duties

• You are provided Kool Kona T-shirts (work shirts)
• You can eat FREE Kona's on the job.
• Eligible for pay increase after 60 days on the job.
• If working 30+ hours weekly, will be eligible for additional $250 monthly payment; beginning completion of 2nd month on the job. Paid the first of the month for the previous month worked.

• MUST love kids!
• Top-notch customer service skills
• Enjoy working independently
• Ability to work successfully in a fast-paced environment
• Able to problem solve and do basic addition and subtraction
• Must be 18 or older (preferably 19 or older)
• Must be available to work weekends
• Must have Driver's License, a Clean Driving Record and their own transportation