12 Data Centers jobs in Grant County
Data Center Technician
98848 Quincy, Washington
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
As a Microsoft Data Center Technician- Night Shift , you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Datacenter Operations**
+ Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.
+ Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management.
**Datacenter Work Environment**
+ Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Encourages providing and responding to feedback received on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ As indicated, above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed. Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions. Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
**Physical Requirements**
+ Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
+ Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
+ Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other:**
+ Embodies our culture and values .
**Qualifications**
**Required Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
**Data Center Technicians ATR-B** - The typical base pay range for this role across the U.S. is USD $23.17 - $6.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 31.20 - 40.63 per hour.
**Data Center Technicians ATR-C** - The typical base pay range for this role across the U.S. is USD 26.92 - 47.60 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 37.98 - 52.79 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 23, 2025.
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Datacenter Operations**
+ Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.
+ Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management.
**Datacenter Work Environment**
+ Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Encourages providing and responding to feedback received on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ As indicated, above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed. Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions. Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
**Physical Requirements**
+ Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
+ Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
+ Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other:**
+ Embodies our culture and values .
**Qualifications**
**Required Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
**Data Center Technicians ATR-B** - The typical base pay range for this role across the U.S. is USD $23.17 - $6.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 31.20 - 40.63 per hour.
**Data Center Technicians ATR-C** - The typical base pay range for this role across the U.S. is USD 26.92 - 47.60 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 37.98 - 52.79 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 23, 2025.
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Data Center Technician Manager
98848 Quincy, Washington
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Datacenter Operations**
+ Encourages the sharing of expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment. Encourages the sharing of expertise and provides guidance on the functions of, and interactions between cabling infrastructure, network, server, and storage equipment. Develops awareness of Information Technology Infrastructure Library (ITIL) Foundation components: Incident Management and Change Management.
+ Advises on and reviews suggested modifications to process and procedures to manage changes and drive improvement in service quality and/or efficiency. Proactively investigates, evaluates, and analyzes changes. Reviews Process Change Notifications (PCNs) to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines to mitigate the impact they may have on others. Encourages technicians to ask questions when they do not have required information,resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management, standards management teams, and/or project, program, or special initiative managers.
+ Provides guidance on, and holds a team of technicians accountable for compliance with Data Center business unit policies, procedures, and deadlines. Proactively reviews and provides feedback regarding Data Center business unit policies, procedures, and deadlines. Resolves issues related to compliance or operational assurance activities directly, or with assistance from compliance colleagues and/or business partners. Provides input on improvement plan components for service delivery gaps or challenges.
+ Ensures a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type. Supports escalation of challenging or complex tickets to internal business partners and appropriately summarizes relevant issues for communication to direct-line management. Coordinates and assigns tasks to technicians, and/or provides input or coordination with appropriate program managers and direct-line management for ticket assignment automation to provide direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type. Monitors progress of tickets assigned to teams of technicians and adjusts where necessary, to meet established Key Performance Indicators (KPIs) per task type. Analyzes data related to technicians' performance on tickets and shares with direct-line management.
**Service Delivery**
+ Coordinates training packages for technicians on procedures for installation, deployment, upgrade, refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or server equipment. Provides guidance to technicians for developing an effective execution order of assigned tasks and ensures technicians have access to tools and/or supplies required to perform work. Investigates root causes of issues that may have negatively impacted ticket Key Performance Indicators (KPIs) per task type, and takes proactive corrective action.
+ Evaluates procedures for performing quality checks to ensure they align with compliance standards and process adherence, and takes responsibility for impact to Key Performance Indicators (KPIs) by task type of work performed by technicians. Performs post-execution verification of grounding, staging, labeling, and cabling as needed to ensure alignment with all safety protocols, deployment standards, and planned Network Design Templates (NDTs), taking corrective action(s) to address any non-compliance, and validates post-execution quality or validation training has been completed by applicable technicians to enable them. Identifies errors in deployment standards or Network Design Templates (NDTs) and coordinates directly with internal business partners, technologists, or subject matter experts (SMEs) to develop corrections as needed.
+ Evaluates diagnostic and troubleshooting processes and suggests improvements. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment, and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
+ Follows procedures to immediately engage Designated Responsible Individuals (DRIs) for appropriate communication, reporting, and incident management of data center technical or safety related incidents with direct-line management, internal business partners, and impacted engineering group contacts. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
+ Verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Creates schedules for shift-based technicians to ensure positioning and availability to execute work as defined by organizational standards, negotiates with internal team colleagues to organize project timelines, with guidance from direct-line management, and appropriate notification to stakeholders.
+ Manages assigned projects or programs to meet service delivery objectives. Participates in pilot programs or task forces to ensure smooth implementation for future service delivery as directed.
+ Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining technical solutions in light of ongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
**Managing Service**
+ Exercises judgment and discretion to contribute to issue tracking related to follow-up and resolution to overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and technician team interactions for escalations and/or engagements between them and other internal business partners.
+ Collects and reviews appropriate Key Performance Indicators (KPIs) for their team to support line of business (e.g. performance measures, long-term trends) and/or business intelligence analysis (e.g., service availability data, system health). Shares feedback from reviews with technicians to drive improvement in meeting KPI expectations and sharing learnings from reviews with direct-line management.
+ Partners with internal and external stakeholders to manage the removal of risks to personnel and/or resource availability, performance, and compliance.
+ Identifies and assigns required training as applicable across all technician job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) along with Personnel Management training in a timely manner per direct-line management assignment(s) and validates completion of assigned training by team members. May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications and advise their team on relevant certifications to obtain.
**Datacenter Work Environment**
+ Conducts daily safety briefings, ensuring their team members attend, and/or participates in onsite safety committees. Completes required Environmental & Health Safety (EHS) training, ensures technicians comply with EHS training completion requirements and are compliant with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), Task Hazard Analysis (THAs) completion, and use of appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, empowering technician teams to report and/or take proactive action regarding safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems and follows up with their team members as needed regarding actionable safety observations reported.
+ Completes required security and data management training, ensures technicians completion of applicable training, and maintains accountability for technician compliance with security and data management procedures/policies. Ensures that policies and procedures securing physical access to the data center or network site environment(s) are appropriately enforced. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents, and gathers information about such events reported by their team to inform direct-line management and escalates to relevant stakeholders. Participates in identifying the root cause of any physical security access violations and manages corrective actions and escalations related to technician violations of physical security procedures or policies.
+ Promotes a positive and effective team environment by modeling best practices, leading regular team meetings, cross-discipline collaborations, and monitoring the status of work across their team to understand the impact on other shifts/technician teams, engineering groups or internal business partner needs, and the overall business. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
**Physical Requirements (Applies to but is not limited to US-based Data Center roles)**
· Occasional climbing of ladders.
· Frequent climbing of stairs and/or ramps.
· Prolonged standing.
· Occasional lifting 50lbs. / 22.5kg.
· Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
· *Normal visual acuity (near, far and peripheral with correction).
· *Normal color vision for electrical work.
· *Normal is defined via standard medical terms and applicable criteria.
**Other**
+ Embody our culture and values.
**Qualifications**
**Required Qualifications:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams
+ OR equivalent experience.
+ 1+ year(s) experience directing, supervising, or managing others or leading a project.
+ Must have the ability to work 12 hour shifts, including shift assignments during non-standard business hours that may include evenings, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment or related technology
+ Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology
+ OR equivalent experience.
+ 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
+ 2+ years experience leading a diverse team.
**Data Center Technicians M3** - The typical base pay range for this role across the U.S. is USD $75,400 - $67,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 105,800 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: .
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Datacenter Operations**
+ Encourages the sharing of expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment. Encourages the sharing of expertise and provides guidance on the functions of, and interactions between cabling infrastructure, network, server, and storage equipment. Develops awareness of Information Technology Infrastructure Library (ITIL) Foundation components: Incident Management and Change Management.
+ Advises on and reviews suggested modifications to process and procedures to manage changes and drive improvement in service quality and/or efficiency. Proactively investigates, evaluates, and analyzes changes. Reviews Process Change Notifications (PCNs) to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines to mitigate the impact they may have on others. Encourages technicians to ask questions when they do not have required information,resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management, standards management teams, and/or project, program, or special initiative managers.
+ Provides guidance on, and holds a team of technicians accountable for compliance with Data Center business unit policies, procedures, and deadlines. Proactively reviews and provides feedback regarding Data Center business unit policies, procedures, and deadlines. Resolves issues related to compliance or operational assurance activities directly, or with assistance from compliance colleagues and/or business partners. Provides input on improvement plan components for service delivery gaps or challenges.
+ Ensures a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type. Supports escalation of challenging or complex tickets to internal business partners and appropriately summarizes relevant issues for communication to direct-line management. Coordinates and assigns tasks to technicians, and/or provides input or coordination with appropriate program managers and direct-line management for ticket assignment automation to provide direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type. Monitors progress of tickets assigned to teams of technicians and adjusts where necessary, to meet established Key Performance Indicators (KPIs) per task type. Analyzes data related to technicians' performance on tickets and shares with direct-line management.
**Service Delivery**
+ Coordinates training packages for technicians on procedures for installation, deployment, upgrade, refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or server equipment. Provides guidance to technicians for developing an effective execution order of assigned tasks and ensures technicians have access to tools and/or supplies required to perform work. Investigates root causes of issues that may have negatively impacted ticket Key Performance Indicators (KPIs) per task type, and takes proactive corrective action.
+ Evaluates procedures for performing quality checks to ensure they align with compliance standards and process adherence, and takes responsibility for impact to Key Performance Indicators (KPIs) by task type of work performed by technicians. Performs post-execution verification of grounding, staging, labeling, and cabling as needed to ensure alignment with all safety protocols, deployment standards, and planned Network Design Templates (NDTs), taking corrective action(s) to address any non-compliance, and validates post-execution quality or validation training has been completed by applicable technicians to enable them. Identifies errors in deployment standards or Network Design Templates (NDTs) and coordinates directly with internal business partners, technologists, or subject matter experts (SMEs) to develop corrections as needed.
+ Evaluates diagnostic and troubleshooting processes and suggests improvements. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment, and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
+ Follows procedures to immediately engage Designated Responsible Individuals (DRIs) for appropriate communication, reporting, and incident management of data center technical or safety related incidents with direct-line management, internal business partners, and impacted engineering group contacts. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
+ Verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Creates schedules for shift-based technicians to ensure positioning and availability to execute work as defined by organizational standards, negotiates with internal team colleagues to organize project timelines, with guidance from direct-line management, and appropriate notification to stakeholders.
+ Manages assigned projects or programs to meet service delivery objectives. Participates in pilot programs or task forces to ensure smooth implementation for future service delivery as directed.
+ Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining technical solutions in light of ongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
**Managing Service**
+ Exercises judgment and discretion to contribute to issue tracking related to follow-up and resolution to overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and technician team interactions for escalations and/or engagements between them and other internal business partners.
+ Collects and reviews appropriate Key Performance Indicators (KPIs) for their team to support line of business (e.g. performance measures, long-term trends) and/or business intelligence analysis (e.g., service availability data, system health). Shares feedback from reviews with technicians to drive improvement in meeting KPI expectations and sharing learnings from reviews with direct-line management.
+ Partners with internal and external stakeholders to manage the removal of risks to personnel and/or resource availability, performance, and compliance.
+ Identifies and assigns required training as applicable across all technician job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) along with Personnel Management training in a timely manner per direct-line management assignment(s) and validates completion of assigned training by team members. May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications and advise their team on relevant certifications to obtain.
**Datacenter Work Environment**
+ Conducts daily safety briefings, ensuring their team members attend, and/or participates in onsite safety committees. Completes required Environmental & Health Safety (EHS) training, ensures technicians comply with EHS training completion requirements and are compliant with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), Task Hazard Analysis (THAs) completion, and use of appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, empowering technician teams to report and/or take proactive action regarding safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems and follows up with their team members as needed regarding actionable safety observations reported.
+ Completes required security and data management training, ensures technicians completion of applicable training, and maintains accountability for technician compliance with security and data management procedures/policies. Ensures that policies and procedures securing physical access to the data center or network site environment(s) are appropriately enforced. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents, and gathers information about such events reported by their team to inform direct-line management and escalates to relevant stakeholders. Participates in identifying the root cause of any physical security access violations and manages corrective actions and escalations related to technician violations of physical security procedures or policies.
+ Promotes a positive and effective team environment by modeling best practices, leading regular team meetings, cross-discipline collaborations, and monitoring the status of work across their team to understand the impact on other shifts/technician teams, engineering groups or internal business partner needs, and the overall business. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
**Physical Requirements (Applies to but is not limited to US-based Data Center roles)**
· Occasional climbing of ladders.
· Frequent climbing of stairs and/or ramps.
· Prolonged standing.
· Occasional lifting 50lbs. / 22.5kg.
· Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
· *Normal visual acuity (near, far and peripheral with correction).
· *Normal color vision for electrical work.
· *Normal is defined via standard medical terms and applicable criteria.
**Other**
+ Embody our culture and values.
**Qualifications**
**Required Qualifications:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams
+ OR equivalent experience.
+ 1+ year(s) experience directing, supervising, or managing others or leading a project.
+ Must have the ability to work 12 hour shifts, including shift assignments during non-standard business hours that may include evenings, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment or related technology
+ Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology
+ OR equivalent experience.
+ 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
+ 2+ years experience leading a diverse team.
**Data Center Technicians M3** - The typical base pay range for this role across the U.S. is USD $75,400 - $67,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 105,800 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: .
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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1
Data Center Technician Manager
98801 Cascade Valley, Washington
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Datacenter Operations**
+ Encourages the sharing of expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment. Encourages the sharing of expertise and provides guidance on the functions of, and interactions between cabling infrastructure, network, server, and storage equipment. Develops awareness of Information Technology Infrastructure Library (ITIL) Foundation components: Incident Management and Change Management.
+ Advises on and reviews suggested modifications to process and procedures to manage changes and drive improvement in service quality and/or efficiency. Proactively investigates, evaluates, and analyzes changes. Reviews Process Change Notifications (PCNs) to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines to mitigate the impact they may have on others. Encourages technicians to ask questions when they do not have required information,resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management, standards management teams, and/or project, program, or special initiative managers.
+ Provides guidance on, and holds a team of technicians accountable for compliance with Data Center business unit policies, procedures, and deadlines. Proactively reviews and provides feedback regarding Data Center business unit policies, procedures, and deadlines. Resolves issues related to compliance or operational assurance activities directly, or with assistance from compliance colleagues and/or business partners. Provides input on improvement plan components for service delivery gaps or challenges.
+ Ensures a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type. Supports escalation of challenging or complex tickets to internal business partners and appropriately summarizes relevant issues for communication to direct-line management. Coordinates and assigns tasks to technicians, and/or provides input or coordination with appropriate program managers and direct-line management for ticket assignment automation to provide direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type. Monitors progress of tickets assigned to teams of technicians and adjusts where necessary, to meet established Key Performance Indicators (KPIs) per task type. Analyzes data related to technicians' performance on tickets and shares with direct-line management.
**Service Delivery**
+ Coordinates training packages for technicians on procedures for installation, deployment, upgrade, refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or server equipment. Provides guidance to technicians for developing an effective execution order of assigned tasks and ensures technicians have access to tools and/or supplies required to perform work. Investigates root causes of issues that may have negatively impacted ticket Key Performance Indicators (KPIs) per task type, and takes proactive corrective action.
+ Evaluates procedures for performing quality checks to ensure they align with compliance standards and process adherence, and takes responsibility for impact to Key Performance Indicators (KPIs) by task type of work performed by technicians. Performs post-execution verification of grounding, staging, labeling, and cabling as needed to ensure alignment with all safety protocols, deployment standards, and planned Network Design Templates (NDTs), taking corrective action(s) to address any non-compliance, and validates post-execution quality or validation training has been completed by applicable technicians to enable them. Identifies errors in deployment standards or Network Design Templates (NDTs) and coordinates directly with internal business partners, technologists, or subject matter experts (SMEs) to develop corrections as needed.
+ Evaluates diagnostic and troubleshooting processes and suggests improvements. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment, and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
+ Follows procedures to immediately engage Designated Responsible Individuals (DRIs) for appropriate communication, reporting, and incident management of data center technical or safety related incidents with direct-line management, internal business partners, and impacted engineering group contacts. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
+ Verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Creates schedules for shift-based technicians to ensure positioning and availability to execute work as defined by organizational standards, negotiates with internal team colleagues to organize project timelines, with guidance from direct-line management, and appropriate notification to stakeholders.
+ Manages assigned projects or programs to meet service delivery objectives. Participates in pilot programs or task forces to ensure smooth implementation for future service delivery as directed.
+ Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining technical solutions in light of ongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
**Managing Service**
+ Exercises judgment and discretion to contribute to issue tracking related to follow-up and resolution to overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and technician team interactions for escalations and/or engagements between them and other internal business partners.
+ Collects and reviews appropriate Key Performance Indicators (KPIs) for their team to support line of business (e.g. performance measures, long-term trends) and/or business intelligence analysis (e.g., service availability data, system health). Shares feedback from reviews with technicians to drive improvement in meeting KPI expectations and sharing learnings from reviews with direct-line management.
+ Partners with internal and external stakeholders to manage the removal of risks to personnel and/or resource availability, performance, and compliance.
+ Identifies and assigns required training as applicable across all technician job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) along with Personnel Management training in a timely manner per direct-line management assignment(s) and validates completion of assigned training by team members. May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications and advise their team on relevant certifications to obtain.
**Datacenter Work Environment**
+ Conducts daily safety briefings, ensuring their team members attend, and/or participates in onsite safety committees. Completes required Environmental & Health Safety (EHS) training, ensures technicians comply with EHS training completion requirements and are compliant with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), Task Hazard Analysis (THAs) completion, and use of appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, empowering technician teams to report and/or take proactive action regarding safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems and follows up with their team members as needed regarding actionable safety observations reported.
+ Completes required security and data management training, ensures technicians completion of applicable training, and maintains accountability for technician compliance with security and data management procedures/policies. Ensures that policies and procedures securing physical access to the data center or network site environment(s) are appropriately enforced. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents, and gathers information about such events reported by their team to inform direct-line management and escalates to relevant stakeholders. Participates in identifying the root cause of any physical security access violations and manages corrective actions and escalations related to technician violations of physical security procedures or policies.
+ Promotes a positive and effective team environment by modeling best practices, leading regular team meetings, cross-discipline collaborations, and monitoring the status of work across their team to understand the impact on other shifts/technician teams, engineering groups or internal business partner needs, and the overall business. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
**Physical Requirements (Applies to but is not limited to US-based Data Center roles)**
· Occasional climbing of ladders.
· Frequent climbing of stairs and/or ramps.
· Prolonged standing.
· Occasional lifting 50lbs. / 22.5kg.
· Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
· *Normal visual acuity (near, far and peripheral with correction).
· *Normal color vision for electrical work.
· *Normal is defined via standard medical terms and applicable criteria.
**Other**
+ Embody our culture and values.
**Qualifications**
**Required Qualifications:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams
+ OR equivalent experience.
+ 1+ year(s) experience directing, supervising, or managing others or leading a project.
+ Must have the ability to work 12 hour shifts, including shift assignments during non-standard business hours that may include evenings, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment or related technology
+ Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology
+ OR equivalent experience.
+ 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
+ 2+ years experience leading a diverse team.
**Data Center Technicians M3** - The typical base pay range for this role across the U.S. is USD $75,400 - $67,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 105,800 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: .
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Datacenter Operations**
+ Encourages the sharing of expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment. Encourages the sharing of expertise and provides guidance on the functions of, and interactions between cabling infrastructure, network, server, and storage equipment. Develops awareness of Information Technology Infrastructure Library (ITIL) Foundation components: Incident Management and Change Management.
+ Advises on and reviews suggested modifications to process and procedures to manage changes and drive improvement in service quality and/or efficiency. Proactively investigates, evaluates, and analyzes changes. Reviews Process Change Notifications (PCNs) to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines to mitigate the impact they may have on others. Encourages technicians to ask questions when they do not have required information,resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management, standards management teams, and/or project, program, or special initiative managers.
+ Provides guidance on, and holds a team of technicians accountable for compliance with Data Center business unit policies, procedures, and deadlines. Proactively reviews and provides feedback regarding Data Center business unit policies, procedures, and deadlines. Resolves issues related to compliance or operational assurance activities directly, or with assistance from compliance colleagues and/or business partners. Provides input on improvement plan components for service delivery gaps or challenges.
+ Ensures a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type. Supports escalation of challenging or complex tickets to internal business partners and appropriately summarizes relevant issues for communication to direct-line management. Coordinates and assigns tasks to technicians, and/or provides input or coordination with appropriate program managers and direct-line management for ticket assignment automation to provide direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type. Monitors progress of tickets assigned to teams of technicians and adjusts where necessary, to meet established Key Performance Indicators (KPIs) per task type. Analyzes data related to technicians' performance on tickets and shares with direct-line management.
**Service Delivery**
+ Coordinates training packages for technicians on procedures for installation, deployment, upgrade, refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or server equipment. Provides guidance to technicians for developing an effective execution order of assigned tasks and ensures technicians have access to tools and/or supplies required to perform work. Investigates root causes of issues that may have negatively impacted ticket Key Performance Indicators (KPIs) per task type, and takes proactive corrective action.
+ Evaluates procedures for performing quality checks to ensure they align with compliance standards and process adherence, and takes responsibility for impact to Key Performance Indicators (KPIs) by task type of work performed by technicians. Performs post-execution verification of grounding, staging, labeling, and cabling as needed to ensure alignment with all safety protocols, deployment standards, and planned Network Design Templates (NDTs), taking corrective action(s) to address any non-compliance, and validates post-execution quality or validation training has been completed by applicable technicians to enable them. Identifies errors in deployment standards or Network Design Templates (NDTs) and coordinates directly with internal business partners, technologists, or subject matter experts (SMEs) to develop corrections as needed.
+ Evaluates diagnostic and troubleshooting processes and suggests improvements. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment, and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
+ Follows procedures to immediately engage Designated Responsible Individuals (DRIs) for appropriate communication, reporting, and incident management of data center technical or safety related incidents with direct-line management, internal business partners, and impacted engineering group contacts. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
+ Verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Creates schedules for shift-based technicians to ensure positioning and availability to execute work as defined by organizational standards, negotiates with internal team colleagues to organize project timelines, with guidance from direct-line management, and appropriate notification to stakeholders.
+ Manages assigned projects or programs to meet service delivery objectives. Participates in pilot programs or task forces to ensure smooth implementation for future service delivery as directed.
+ Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining technical solutions in light of ongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
**Managing Service**
+ Exercises judgment and discretion to contribute to issue tracking related to follow-up and resolution to overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and technician team interactions for escalations and/or engagements between them and other internal business partners.
+ Collects and reviews appropriate Key Performance Indicators (KPIs) for their team to support line of business (e.g. performance measures, long-term trends) and/or business intelligence analysis (e.g., service availability data, system health). Shares feedback from reviews with technicians to drive improvement in meeting KPI expectations and sharing learnings from reviews with direct-line management.
+ Partners with internal and external stakeholders to manage the removal of risks to personnel and/or resource availability, performance, and compliance.
+ Identifies and assigns required training as applicable across all technician job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) along with Personnel Management training in a timely manner per direct-line management assignment(s) and validates completion of assigned training by team members. May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications and advise their team on relevant certifications to obtain.
**Datacenter Work Environment**
+ Conducts daily safety briefings, ensuring their team members attend, and/or participates in onsite safety committees. Completes required Environmental & Health Safety (EHS) training, ensures technicians comply with EHS training completion requirements and are compliant with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), Task Hazard Analysis (THAs) completion, and use of appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, empowering technician teams to report and/or take proactive action regarding safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems and follows up with their team members as needed regarding actionable safety observations reported.
+ Completes required security and data management training, ensures technicians completion of applicable training, and maintains accountability for technician compliance with security and data management procedures/policies. Ensures that policies and procedures securing physical access to the data center or network site environment(s) are appropriately enforced. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents, and gathers information about such events reported by their team to inform direct-line management and escalates to relevant stakeholders. Participates in identifying the root cause of any physical security access violations and manages corrective actions and escalations related to technician violations of physical security procedures or policies.
+ Promotes a positive and effective team environment by modeling best practices, leading regular team meetings, cross-discipline collaborations, and monitoring the status of work across their team to understand the impact on other shifts/technician teams, engineering groups or internal business partner needs, and the overall business. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
**Physical Requirements (Applies to but is not limited to US-based Data Center roles)**
· Occasional climbing of ladders.
· Frequent climbing of stairs and/or ramps.
· Prolonged standing.
· Occasional lifting 50lbs. / 22.5kg.
· Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
· *Normal visual acuity (near, far and peripheral with correction).
· *Normal color vision for electrical work.
· *Normal is defined via standard medical terms and applicable criteria.
**Other**
+ Embody our culture and values.
**Qualifications**
**Required Qualifications:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams
+ OR equivalent experience.
+ 1+ year(s) experience directing, supervising, or managing others or leading a project.
+ Must have the ability to work 12 hour shifts, including shift assignments during non-standard business hours that may include evenings, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment or related technology
+ Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology
+ OR equivalent experience.
+ 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
+ 2+ years experience leading a diverse team.
**Data Center Technicians M3** - The typical base pay range for this role across the U.S. is USD $75,400 - $67,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 105,800 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: .
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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2
Senior Data Center Technician - Night Shift
98848 Quincy, Washington
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
As a Microsoft **Senior Data Center Technician (DCT)- Night Shift** , you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time
**Responsibilities**
**Datacenter Operations**
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution to identify and mitigate impact changes to their area of work will have on others. Asks questions when they do not have required information, resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to internal business partners as needed. May coordinate and assign tasks to other technicians on temporary basis, (i.e. in absence of direct-line manager availability and/or ticket assignment automation) providing direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type.
+ Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment.
**Datacenter Work Environment**
+ Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams, assisting as needed in cross-discipline collaborations, staying apprised of the status of others' work to respond to questions regarding work-window adjustments, internal business partner inquires, and other team members, while partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
+ May conduct, assists in conducting, and/or participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, provides other technicians with guidance to comply with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from direct-line management. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Actively mentors and supports training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
+ Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
+ Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
**Physical Requirements**
+ Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment, and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
+ Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians. Regularly performs post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Identifies errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians, specialists, or internal business partners to coordinate corrections as needed.
+ Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, while providing guidance to less experienced technicians, with direction from management where applicable. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance. Processes and verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. May engage as needed to execute work as defined by organizational standards and project timelines as communicated, with guidance from direct-line management and appropriate notification to stakeholders.
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other:**
+ Embodies our culture and values .
**Qualifications**
**Required** **Qualifications** **:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience.
+ 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
**Data Center Technicians ATR-D** - The typical base pay range for this role across the U.S. is USD $33.46 - $5.67 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 44.23 - 62.21 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time
**Responsibilities**
**Datacenter Operations**
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution to identify and mitigate impact changes to their area of work will have on others. Asks questions when they do not have required information, resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to internal business partners as needed. May coordinate and assign tasks to other technicians on temporary basis, (i.e. in absence of direct-line manager availability and/or ticket assignment automation) providing direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type.
+ Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment.
**Datacenter Work Environment**
+ Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams, assisting as needed in cross-discipline collaborations, staying apprised of the status of others' work to respond to questions regarding work-window adjustments, internal business partner inquires, and other team members, while partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
+ May conduct, assists in conducting, and/or participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, provides other technicians with guidance to comply with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from direct-line management. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Actively mentors and supports training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
+ Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
+ Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
**Physical Requirements**
+ Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment, and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
+ Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians. Regularly performs post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Identifies errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians, specialists, or internal business partners to coordinate corrections as needed.
+ Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, while providing guidance to less experienced technicians, with direction from management where applicable. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance. Processes and verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. May engage as needed to execute work as defined by organizational standards and project timelines as communicated, with guidance from direct-line management and appropriate notification to stakeholders.
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other:**
+ Embodies our culture and values .
**Qualifications**
**Required** **Qualifications** **:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience.
+ 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
**Data Center Technicians ATR-D** - The typical base pay range for this role across the U.S. is USD $33.46 - $5.67 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 44.23 - 62.21 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
3
Data Center Operations Technician
98848 Quincy, Washington
NTT DATA North America
Posted 3 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Data Center Operations Technician to join our team in QUINCY, Washington (US-WA), United States (US).
**This position is located at a 24/7/365 data center and will work 12-hour shifts with a rotating schedule - 3 shifts one week and 4 shifts the next week. Current position is for the night shift but day shift might be a possibility in the future.
**Job Responsibilities**
The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics.
**The candidate will be responsible for:**
+ Management of work order queue
+ Assigning technicians and scheduling shift activity
+ Training and mentoring technicians
+ Communicating with peer lead technician from other shifts for operational handoffs
+ Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
+ Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
+ Checking supplies in and out from inventory management system
+ Keeping inventory current & accurate using DC Portal
+ Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift.
+ Providing data center escorts as requested
+ Performing QA checks on work orders
+ Performing backup tape operations and amber light tours
**Basic Qualifications:**
+ Minimum 2 years experience installing rack mount devices
+ Minimum 2 years OS installation (Windows & Linux) experience
+ Minimum 2 years Device configuration experience
+ Minimum 2 years Server hardware repair and troubleshooting
+ Minimum 2 years Experience installing and removing fiber/copper patch cabling
+ Minimum 2 years Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
+ Minimum 2 years Experience testing cabling with test equipment
+ Minimum 2 years Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
+ Minimum 2 years Knowledge of cabling standards
+ Minimum 2 years Experience using a DCIM tool
+ Minimum 2 years Proficiency using Office 365 applications including Word & Excel
**Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs**
**Desired Skills:**
+ Experience teaching technical skills in small group settings
+ A+ certification
+ Network + certification
+ First-aid/CPR skills a plus
+ OSHA 10 certified a plus
**Minimum Educational Requirements:**
+ HS Diploma or GED with at least one of the following
+ 3-5 years IT Experience
+ 2 year IT certificate program
+ 2 year associates degree
_Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is between $66K and 69K. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications._
_This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits._
#INDICS
**About NTT DATA**
NTT DATA is a $0 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Data Center Operations Technician to join our team in QUINCY, Washington (US-WA), United States (US).
**This position is located at a 24/7/365 data center and will work 12-hour shifts with a rotating schedule - 3 shifts one week and 4 shifts the next week. Current position is for the night shift but day shift might be a possibility in the future.
**Job Responsibilities**
The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics.
**The candidate will be responsible for:**
+ Management of work order queue
+ Assigning technicians and scheduling shift activity
+ Training and mentoring technicians
+ Communicating with peer lead technician from other shifts for operational handoffs
+ Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
+ Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
+ Checking supplies in and out from inventory management system
+ Keeping inventory current & accurate using DC Portal
+ Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift.
+ Providing data center escorts as requested
+ Performing QA checks on work orders
+ Performing backup tape operations and amber light tours
**Basic Qualifications:**
+ Minimum 2 years experience installing rack mount devices
+ Minimum 2 years OS installation (Windows & Linux) experience
+ Minimum 2 years Device configuration experience
+ Minimum 2 years Server hardware repair and troubleshooting
+ Minimum 2 years Experience installing and removing fiber/copper patch cabling
+ Minimum 2 years Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
+ Minimum 2 years Experience testing cabling with test equipment
+ Minimum 2 years Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
+ Minimum 2 years Knowledge of cabling standards
+ Minimum 2 years Experience using a DCIM tool
+ Minimum 2 years Proficiency using Office 365 applications including Word & Excel
**Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs**
**Desired Skills:**
+ Experience teaching technical skills in small group settings
+ A+ certification
+ Network + certification
+ First-aid/CPR skills a plus
+ OSHA 10 certified a plus
**Minimum Educational Requirements:**
+ HS Diploma or GED with at least one of the following
+ 3-5 years IT Experience
+ 2 year IT certificate program
+ 2 year associates degree
_Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is between $66K and 69K. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications._
_This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits._
#INDICS
**About NTT DATA**
NTT DATA is a $0 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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4
Data Center Maintenance Technician 2
98848 Quincy, Washington
ManpowerGroup
Posted 16 days ago
Job Viewed
Job Description
Our client, a leader in the technology sector, is seeking a Data Center Maintenance Technician 2 to join their team. As a Data Center Maintenance Technician 2, you will be part of the Equipment and Systems Operations supporting critical infrastructure projects. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work collaboratively, which will align successfully in the organization.
**Job Title:** Data Center Maintenance Technician 2
**Location:** Onsite - Quincy, WA
**Pay Range:** $26 - $29/hour
**What's the Job?**
+ Perform assigned basic tasks such as making rounds, recording building observations, and taking measurements with varying levels of supervision.
+ Learn to operate all systems and equipment in a safe and professional manner while understanding associated risks.
+ Monitor and inspect critical environment-related facility equipment for unsafe or abnormal conditions.
+ Utilize internal computerized maintenance management systems (CMMS) to track equipment assets and complete maintenance work orders.
+ Document tasks and issues found in maintenance and troubleshooting for follow-up as needed.
**What's Needed?**
+ High School Diploma, GED, or equivalent.
+ 3-5 years of technical services experience in high-availability environments such as data centers or critical infrastructure.
+ Ability to perform various types of maintenance following standard operating procedures.
+ Basic troubleshooting skills for equipment and systems.
+ Strong documentation skills for maintenance and operational tasks.
**What's in it for me?**
+ Opportunity to work in a dynamic and innovative environment.
+ Gain hands-on experience with advanced technology and systems.
+ Collaborate with a diverse team of professionals.
+ Potential for overtime hours with prior approval.
+ Engage in continuous learning and professional development.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Data Center Maintenance Technician 2
**Location:** Onsite - Quincy, WA
**Pay Range:** $26 - $29/hour
**What's the Job?**
+ Perform assigned basic tasks such as making rounds, recording building observations, and taking measurements with varying levels of supervision.
+ Learn to operate all systems and equipment in a safe and professional manner while understanding associated risks.
+ Monitor and inspect critical environment-related facility equipment for unsafe or abnormal conditions.
+ Utilize internal computerized maintenance management systems (CMMS) to track equipment assets and complete maintenance work orders.
+ Document tasks and issues found in maintenance and troubleshooting for follow-up as needed.
**What's Needed?**
+ High School Diploma, GED, or equivalent.
+ 3-5 years of technical services experience in high-availability environments such as data centers or critical infrastructure.
+ Ability to perform various types of maintenance following standard operating procedures.
+ Basic troubleshooting skills for equipment and systems.
+ Strong documentation skills for maintenance and operational tasks.
**What's in it for me?**
+ Opportunity to work in a dynamic and innovative environment.
+ Gain hands-on experience with advanced technology and systems.
+ Collaborate with a diverse team of professionals.
+ Potential for overtime hours with prior approval.
+ Engage in continuous learning and professional development.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
5
Data Center Inventory & Asset Technician
98848 Quincy, Washington
ManpowerGroup
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading player in the technology sector, is seeking a Data Center Inventory & Asset Technician to join their team. As a Data Center Inventory & Asset Technician, you will be part of the Cloud Operations & Innovation department supporting vital infrastructure services. The ideal candidate will have strong attention to detail, excellent organizational skills, and a collaborative mindset which will align successfully in the organization.
**Job Title:** Data Center Inventory & Asset Technician
**Location:** Onsite - Quincy, WA
**Duration** :5 month assignment with option to extend
**Pay Range:** $24 per hour
All training will be standard hours M-F 8:30-5p for the first week then consultants will move to their assigned schedule
Front Half A Day Sun-Tues, Sun-Wed 6:30a - 6:30p
Back Half B Day Wed-Sat, Wed-Sun 6:30a- 6:30p
Front half A Night Sun-Tues, Sun-Wed 6:30p - 6:30a
Back Half B Night Wed-Sat, Wed-Sun 6:30p- 6:30a
**What's the Job?**
+ Perform cycle audits and execute incoming/outgoing deliveries while documenting all transactions accurately.
+ Coordinate with suppliers to initiate warranty claims and process returns on failed equipment.
+ Develop working knowledge of inventory management principles and stock control practices.
+ Ensure compliance with security and data management policies while handling data-bearing devices.
+ Assist in reconciling inventory discrepancies and maintaining detailed physical inventory records.
**What's Needed?**
+ High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field.
+ Preferred: 2 + years' experience in warehouse/supply chain in an IT environment.
+ Familiarity with IT hardware, warranty claims, and return merchandise authorizations (RMA).
+ Ability to operate heavy-load movement equipment (e.g., forklift, pallet jacks) is a plus.
+ Strong communication skills and a customer-focused approach.
**What's in it for me?**
+ Opportunity to build a career in inventory management and asset tracking.
+ Access to professional development programs and certifications.
+ Engagement in a culture that promotes diversity and inclusion.
+ Work in a dynamic environment with a focus on innovation and collaboration.
+ Be part of a team that supports services for millions of customers worldwide.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Data Center Inventory & Asset Technician
**Location:** Onsite - Quincy, WA
**Duration** :5 month assignment with option to extend
**Pay Range:** $24 per hour
All training will be standard hours M-F 8:30-5p for the first week then consultants will move to their assigned schedule
Front Half A Day Sun-Tues, Sun-Wed 6:30a - 6:30p
Back Half B Day Wed-Sat, Wed-Sun 6:30a- 6:30p
Front half A Night Sun-Tues, Sun-Wed 6:30p - 6:30a
Back Half B Night Wed-Sat, Wed-Sun 6:30p- 6:30a
**What's the Job?**
+ Perform cycle audits and execute incoming/outgoing deliveries while documenting all transactions accurately.
+ Coordinate with suppliers to initiate warranty claims and process returns on failed equipment.
+ Develop working knowledge of inventory management principles and stock control practices.
+ Ensure compliance with security and data management policies while handling data-bearing devices.
+ Assist in reconciling inventory discrepancies and maintaining detailed physical inventory records.
**What's Needed?**
+ High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field.
+ Preferred: 2 + years' experience in warehouse/supply chain in an IT environment.
+ Familiarity with IT hardware, warranty claims, and return merchandise authorizations (RMA).
+ Ability to operate heavy-load movement equipment (e.g., forklift, pallet jacks) is a plus.
+ Strong communication skills and a customer-focused approach.
**What's in it for me?**
+ Opportunity to build a career in inventory management and asset tracking.
+ Access to professional development programs and certifications.
+ Engagement in a culture that promotes diversity and inclusion.
+ Work in a dynamic environment with a focus on innovation and collaboration.
+ Be part of a team that supports services for millions of customers worldwide.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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6
Data Center Inventory & Asset Technician Manager
98848 Quincy, Washington
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
As a **Microsoft Data Center Inventory & Asset Technician Manager (DIAM),** you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Safety Practices**
+ Runs daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.
**Tactical Shift Management**
+ Supports the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met and work is completed accurately and efficiently.
**Inbound and Outbound Logistics**
+ Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities).
+ Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively. Deals with the escalated issues.
**Customer Service**
+ Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team of up to 12. Engages with internal and external stakeholders to manage issues as they arise.
**Inventory Management**
+ Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.
**Warranty Process Management**
+ Drives the direction to make sure the expectations are met handling high level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) warranties. Works with internal stakeholders as needed related to finances around incorrectly handled RMA warranties.
**Data Bearing Device (DBD) Destruction**
+ Ensures all data bearing devices (DBDs) are destroyed. Ensures all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Maintains responsibility for any security investigations. Manages external vendor relationships.
**Procurement**
+ Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Complies with established methodologies and approaches to ensure delivery and execution on contracts and purchase orders (POs). Works directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team.
+ Processes price and procurement requests received via ticket, email or as otherwise requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements. Contributes to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders, such as Engineering and Global Procurement Team, to order major equipment. Identifies roadblocks to contract execution and escalates to senior procurement staff as needed.
**Operational Excellence**
+ Serves as subject matter expert and models compliance to less experienced team members. Drives the consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery. Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs.
**Other**
+ Embody our Culture ( and Values ( Qualifications**
+ High School Diploma AND 3+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
+ OR equivalent experience.
+ 2+ years experience leading a diverse team of inventory and asset personnel within a datacenter environment.
+ Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ 5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
+ OR equivalent experience.
+ 1+ year(s) project management experience.
+ Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.
Materials Handling M3 - The typical base pay range for this role across the U.S. is USD $59,900 - $23,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 77,600 - 135,100 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Safety Practices**
+ Runs daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.
**Tactical Shift Management**
+ Supports the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met and work is completed accurately and efficiently.
**Inbound and Outbound Logistics**
+ Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities).
+ Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively. Deals with the escalated issues.
**Customer Service**
+ Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team of up to 12. Engages with internal and external stakeholders to manage issues as they arise.
**Inventory Management**
+ Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.
**Warranty Process Management**
+ Drives the direction to make sure the expectations are met handling high level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) warranties. Works with internal stakeholders as needed related to finances around incorrectly handled RMA warranties.
**Data Bearing Device (DBD) Destruction**
+ Ensures all data bearing devices (DBDs) are destroyed. Ensures all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Maintains responsibility for any security investigations. Manages external vendor relationships.
**Procurement**
+ Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Complies with established methodologies and approaches to ensure delivery and execution on contracts and purchase orders (POs). Works directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team.
+ Processes price and procurement requests received via ticket, email or as otherwise requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements. Contributes to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders, such as Engineering and Global Procurement Team, to order major equipment. Identifies roadblocks to contract execution and escalates to senior procurement staff as needed.
**Operational Excellence**
+ Serves as subject matter expert and models compliance to less experienced team members. Drives the consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery. Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs.
**Other**
+ Embody our Culture ( and Values ( Qualifications**
+ High School Diploma AND 3+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
+ OR equivalent experience.
+ 2+ years experience leading a diverse team of inventory and asset personnel within a datacenter environment.
+ Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ 5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
+ OR equivalent experience.
+ 1+ year(s) project management experience.
+ Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.
Materials Handling M3 - The typical base pay range for this role across the U.S. is USD $59,900 - $23,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 77,600 - 135,100 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
7
Data Center Inventory & Asset Technician Manager
98801 Cascade Valley, Washington
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
As a **Microsoft Data Center Inventory & Asset Technician Manager (DIAM),** you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Safety Practices**
+ Runs daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.
**Tactical Shift Management**
+ Supports the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met and work is completed accurately and efficiently.
**Inbound and Outbound Logistics**
+ Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities).
+ Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively. Deals with the escalated issues.
**Customer Service**
+ Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team of up to 12. Engages with internal and external stakeholders to manage issues as they arise.
**Inventory Management**
+ Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.
**Warranty Process Management**
+ Drives the direction to make sure the expectations are met handling high level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) warranties. Works with internal stakeholders as needed related to finances around incorrectly handled RMA warranties.
**Data Bearing Device (DBD) Destruction**
+ Ensures all data bearing devices (DBDs) are destroyed. Ensures all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Maintains responsibility for any security investigations. Manages external vendor relationships.
**Procurement**
+ Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Complies with established methodologies and approaches to ensure delivery and execution on contracts and purchase orders (POs). Works directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team.
+ Processes price and procurement requests received via ticket, email or as otherwise requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements. Contributes to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders, such as Engineering and Global Procurement Team, to order major equipment. Identifies roadblocks to contract execution and escalates to senior procurement staff as needed.
**Operational Excellence**
+ Serves as subject matter expert and models compliance to less experienced team members. Drives the consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery. Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs.
**Other**
+ Embody our Culture ( and Values ( Qualifications**
+ High School Diploma AND 3+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
+ OR equivalent experience.
+ 2+ years experience leading a diverse team of inventory and asset personnel within a datacenter environment.
+ Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ 5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
+ OR equivalent experience.
+ 1+ year(s) project management experience.
+ Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.
Materials Handling M3 - The typical base pay range for this role across the U.S. is USD $59,900 - $23,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 77,600 - 135,100 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is located either in one of the following locations - San Antonio, TX, Dallas TX, Phoenix, AZ, Santa Clara, CA, Quincy, WA, Wenatchee, WA, or Cheyenne, WY.
Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the office location.
This role is for Fully Onsite work.
**Responsibilities**
**People Management**
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Safety Practices**
+ Runs daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.
**Tactical Shift Management**
+ Supports the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met and work is completed accurately and efficiently.
**Inbound and Outbound Logistics**
+ Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities).
+ Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively. Deals with the escalated issues.
**Customer Service**
+ Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team of up to 12. Engages with internal and external stakeholders to manage issues as they arise.
**Inventory Management**
+ Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.
**Warranty Process Management**
+ Drives the direction to make sure the expectations are met handling high level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) warranties. Works with internal stakeholders as needed related to finances around incorrectly handled RMA warranties.
**Data Bearing Device (DBD) Destruction**
+ Ensures all data bearing devices (DBDs) are destroyed. Ensures all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Maintains responsibility for any security investigations. Manages external vendor relationships.
**Procurement**
+ Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Complies with established methodologies and approaches to ensure delivery and execution on contracts and purchase orders (POs). Works directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team.
+ Processes price and procurement requests received via ticket, email or as otherwise requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements. Contributes to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders, such as Engineering and Global Procurement Team, to order major equipment. Identifies roadblocks to contract execution and escalates to senior procurement staff as needed.
**Operational Excellence**
+ Serves as subject matter expert and models compliance to less experienced team members. Drives the consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery. Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs.
**Other**
+ Embody our Culture ( and Values ( Qualifications**
+ High School Diploma AND 3+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
+ OR equivalent experience.
+ 2+ years experience leading a diverse team of inventory and asset personnel within a datacenter environment.
+ Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
+ **Criminal Justice Information Services:** This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
**Preferred Qualifications:**
+ 5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
+ OR equivalent experience.
+ 1+ year(s) project management experience.
+ Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.
Materials Handling M3 - The typical base pay range for this role across the U.S. is USD $59,900 - $23,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 77,600 - 135,100 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
8
Microsoft Circular Center Data Inventory & Asset Technician (CC DIAT)
98848 Quincy, Washington
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
As a **Microsoft Circular Center Data Inventory & Asset Technician (CC DIAT)** , you will perform cycle audits, e xecute incoming/outgoing deliveries, coordinate security escorts for third-party vendors , and document inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment. This opportunity will allow you to build working knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Customer Service**
+ Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus. Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly.
**Data Bearing Device (DBD) Destruction**
+ Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database.
**Inbound and Outbound Logistics**
+ Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities). Ensures accurate documentation of incoming and outgoing deliveries as well as records. Applies appropriate customs documentations and standards for outbound packages.
**Inventory Management**
+ Develops working knowledge of stock control and inventory management practices and procedures. Performs cycle audits and data corrections to ensure all inventory controls are met. Helps reconcile inventory discrepancies and report discrepancies. Ensures detailed physical inventory tracking and staging. Performs material movement, including shipping/receiving and inventory management per standard process.
**Operational Excellence**
+ Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery.
**Procurement**
+ Notifies management about ordering stock shortages. Escalates any issues to management.
**Safety Practices**
+ Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.
**Tactical Shift Management**
+ Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Seeks guidance from management before proceeding with the next step of a process.
**Warranty Process Management**
+ Engages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service Level Agreements (SLAs) related to RMA warranty process.
**Other**
+ Embodies our culture and values .
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Qualifications**
**Required Qualifications**
+ High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred** **Qualifications**
+ 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
**Materials Handling ATR-B** - The typical base pay range for this role across the U.S. is USD $22.31 - $1.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 26.68 - 33.32 per hour.
**Materials Handling ATR-C** - The typical base pay range for this role across the U.S. is USD 23.41 - 37.36 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 29.81 - 41.11 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers ( will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Customer Service**
+ Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus. Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly.
**Data Bearing Device (DBD) Destruction**
+ Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database.
**Inbound and Outbound Logistics**
+ Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities). Ensures accurate documentation of incoming and outgoing deliveries as well as records. Applies appropriate customs documentations and standards for outbound packages.
**Inventory Management**
+ Develops working knowledge of stock control and inventory management practices and procedures. Performs cycle audits and data corrections to ensure all inventory controls are met. Helps reconcile inventory discrepancies and report discrepancies. Ensures detailed physical inventory tracking and staging. Performs material movement, including shipping/receiving and inventory management per standard process.
**Operational Excellence**
+ Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery.
**Procurement**
+ Notifies management about ordering stock shortages. Escalates any issues to management.
**Safety Practices**
+ Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.
**Tactical Shift Management**
+ Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Seeks guidance from management before proceeding with the next step of a process.
**Warranty Process Management**
+ Engages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service Level Agreements (SLAs) related to RMA warranty process.
**Other**
+ Embodies our culture and values .
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Qualifications**
**Required Qualifications**
+ High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred** **Qualifications**
+ 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
**Materials Handling ATR-B** - The typical base pay range for this role across the U.S. is USD $22.31 - $1.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 26.68 - 33.32 per hour.
**Materials Handling ATR-C** - The typical base pay range for this role across the U.S. is USD 23.41 - 37.36 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 29.81 - 41.11 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers ( will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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