8,845 Director Of Customer Experience jobs in the United States

**Overview**
As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive innovation in the way that we work, serve our customers and build our offerings. All aspects of defining the customer strategy and end-to-end service delivery design including feature adoption, proactive health management, support excellence, and customer insight programs for customers subscribing to our Mid-Market Products and Solutions are in scope. The role will play a pivotal part in helping us stand out from the crowd for the services that we provide. This team will need to be 'in the game' staying close to our customers and teams to really understand what matters to them, how well we deliver on this and how we empower our people to excel in everything that they do. You will also provide operational and thought leadership by setting strategy, developing priorities and managing programs that drive a highly effective and efficient organization, through the removal of waste, eliminating customer friction and driving customer advocacy. Our end to end approach to customer experience is what will accelerate Customer Success becoming an organizational strategic enabler versus a cost center.
**What you'll bring**
This position will report to the VP of Customer Experience Management and sits on a cross-functional Global Leadership Team. You will drive the strategic plans and associated products and services, proactively collaborating with Product Management, Marketing and Sales leaders to drive growth. You will lead a "customer-first" culture and mindset across the organization, which places emphasis on delighting customers in everything that we do.
+ A critical element of your role will be to create a well-integrated and highly effective team, partnering across multiple geographies, teams and segments. You will ensure an engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency and clear expectations. The ideal candidate will have a proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams. Additionally, the ideal candidate is a:
+ Team & Talent Builder: Has substantial senior leadership experience, managing senior level employees and/or other managers. A talent steward with a proven history of hiring, managing and developing high performing and highly engaged teams. Can coach and train others within teams and across the organization about the importance of curiosity in bold, large scale problems.
+ Boundaryless Leader: Cross-functional leadership experience, partnering to influence different functions at all levels. Experience working with a US based, multi-national company would be an asset. Can create alliances with other leaders across the organization to ensure solutions are backed up with data and being implemented with a systemic and strategic approach.
+ Strategic Thinking: Defines the overall strategy to ensure business growth and utilizes powerful messages to lead and promote a culture focused on problem solving. Uses external expertise, data and network to ensure best practices and trends are being leveraged.
+ Product Management & Experience Design Expert: Customer champion with a design mindset and demonstrated strengths in product management or experience design (ideally with SaaS, Self-Help, or CRM environment). Have led the creation of online experiences (from concept through production).
+ Business Leader: Business acumen with proven ability to deliver programs that accelerate organizational growth objectives. Must possess experience in developing clear compelling business cases that support prioritization of work. Aligns teams and initiatives around the organization to our short, medium and long term business goals.
+ Customer Service & Support Expert: Demonstrated strength managing or working with customer support organizations and operations (direct or via BPO).
+ Change Leader: Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives.
+ Communicator: Excellent written and verbal communication skills including an ability to communicate complex issues simply. Proficient in MS Word, Excel, and PowerPoint.
+ As this role has a global mandate and may be required as well as occasional meetings outside of typical business hours.
**How you will lead**
+ Build and execute a vision for Customer Experience that is aligned to strategic customer segment expectations and goals, for seamless, transparent and frictionless experiences that sustain mutual growth
+ Lead, organize and scale a Customer Experience (CX) practice within the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain points/friction and optimizing our customer experiences
+ Aggregate quantitative and qualitative insights, and collaborate with marketing, product development and product management to build, fix and enhance our products, policies, and communication
+ Use advocacy and inquiry to disrupt and challenge the status quo, proposing broad and strategic solutions to ensure product design eliminates friction and provides the best possible experience.
+ Define the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer education programs that drive speed to benefit through feature adoption and utilization, proactive health management, and retention programs
+ Define and build strategies to deliver a foundation for support excellence, both proactive and reactive, that meet the customer where they need to be met and delivers ground-breaking support expertise that is powered by both AI and live experts
+ Optimize and drive change for customer-facing support teams to identify, synthesize and prioritize VOC and VOE data, building business cases for change and driving implementation of tactics and initiatives
+ Establish business goals to deliver our vision through customer and employee measures moving Customer Success from a cost center mentality to a serve to sell eco-system
+ Collaborate with Product, Engineering and UX teams to embed customer and employee data to remove root cause issues that drive poor experiences and low advocacy.
+ Lead and partner in programs and sprints to conceptualize, design and operationalize exceptional employee and customer experiences that deliver our True North Goals
+ Stay on top of industry leading trends and have curiosity in the Customer Experience and Technology industry to drive innovative thought leadership
+ Collaborate with all markets to understand localization challenges and facilitate a true global approach to systemic change that drives up customer measures of success and shareholder value. This strategy will also support our mission to be the team that drives customer advocacy and growth in all our markets; globally.
+ Own and lead the application of customer measurement dashboards that weave into the global CX planning process to ensure data backed decisions are made. Customer Success data is what drives our strategic decisions in brand, price, product and service.
+ Partner with the Growth Revenue team to identify expansion revenue opportunities
**MEASURES OF SUCCESS**
50 PRS | 85 tNPS | 85 CES | Time to Value | Customer Retention | Expansion Revenue | Life Time Value
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

**Overview**
As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive innovation in the way that we work, serve our customers and build our offerings. All aspects of defining the customer strategy and end-to-end service delivery design including feature adoption, proactive health management, support excellence, and customer insight programs for customers subscribing to our Mid-Market Products and Solutions are in scope. The role will play a pivotal part in helping us stand out from the crowd for the services that we provide. This team will need to be 'in the game' staying close to our customers and teams to really understand what matters to them, how well we deliver on this and how we empower our people to excel in everything that they do. You will also provide operational and thought leadership by setting strategy, developing priorities and managing programs that drive a highly effective and efficient organization, through the removal of waste, eliminating customer friction and driving customer advocacy. Our end to end approach to customer experience is what will accelerate Customer Success becoming an organizational strategic enabler versus a cost center.
**What you'll bring**
This position will report to the VP of Customer Experience Management and sits on a cross-functional Global Leadership Team. You will drive the strategic plans and associated products and services, proactively collaborating with Product Management, Marketing and Sales leaders to drive growth. You will lead a "customer-first" culture and mindset across the organization, which places emphasis on delighting customers in everything that we do.
+ A critical element of your role will be to create a well-integrated and highly effective team, partnering across multiple geographies, teams and segments. You will ensure an engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency and clear expectations. The ideal candidate will have a proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams. Additionally, the ideal candidate is a:
+ Team & Talent Builder: Has substantial senior leadership experience, managing senior level employees and/or other managers. A talent steward with a proven history of hiring, managing and developing high performing and highly engaged teams. Can coach and train others within teams and across the organization about the importance of curiosity in bold, large scale problems.
+ Boundaryless Leader: Cross-functional leadership experience, partnering to influence different functions at all levels. Experience working with a US based, multi-national company would be an asset. Can create alliances with other leaders across the organization to ensure solutions are backed up with data and being implemented with a systemic and strategic approach.
+ Strategic Thinking: Defines the overall strategy to ensure business growth and utilizes powerful messages to lead and promote a culture focused on problem solving. Uses external expertise, data and network to ensure best practices and trends are being leveraged.
+ Product Management & Experience Design Expert: Customer champion with a design mindset and demonstrated strengths in product management or experience design (ideally with SaaS, Self-Help, or CRM environment). Have led the creation of online experiences (from concept through production).
+ Business Leader: Business acumen with proven ability to deliver programs that accelerate organizational growth objectives. Must possess experience in developing clear compelling business cases that support prioritization of work. Aligns teams and initiatives around the organization to our short, medium and long term business goals.
+ Customer Service & Support Expert: Demonstrated strength managing or working with customer support organizations and operations (direct or via BPO).
+ Change Leader: Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives.
+ Communicator: Excellent written and verbal communication skills including an ability to communicate complex issues simply. Proficient in MS Word, Excel, and PowerPoint.
+ As this role has a global mandate and may be required as well as occasional meetings outside of typical business hours.
**How you will lead**
+ Build and execute a vision for Customer Experience that is aligned to strategic customer segment expectations and goals, for seamless, transparent and frictionless experiences that sustain mutual growth
+ Lead, organize and scale a Customer Experience (CX) practice within the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain points/friction and optimizing our customer experiences
+ Aggregate quantitative and qualitative insights, and collaborate with marketing, product development and product management to build, fix and enhance our products, policies, and communication
+ Use advocacy and inquiry to disrupt and challenge the status quo, proposing broad and strategic solutions to ensure product design eliminates friction and provides the best possible experience.
+ Define the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer education programs that drive speed to benefit through feature adoption and utilization, proactive health management, and retention programs
+ Define and build strategies to deliver a foundation for support excellence, both proactive and reactive, that meet the customer where they need to be met and delivers ground-breaking support expertise that is powered by both AI and live experts
+ Optimize and drive change for customer-facing support teams to identify, synthesize and prioritize VOC and VOE data, building business cases for change and driving implementation of tactics and initiatives
+ Establish business goals to deliver our vision through customer and employee measures moving Customer Success from a cost center mentality to a serve to sell eco-system
+ Collaborate with Product, Engineering and UX teams to embed customer and employee data to remove root cause issues that drive poor experiences and low advocacy.
+ Lead and partner in programs and sprints to conceptualize, design and operationalize exceptional employee and customer experiences that deliver our True North Goals
+ Stay on top of industry leading trends and have curiosity in the Customer Experience and Technology industry to drive innovative thought leadership
+ Collaborate with all markets to understand localization challenges and facilitate a true global approach to systemic change that drives up customer measures of success and shareholder value. This strategy will also support our mission to be the team that drives customer advocacy and growth in all our markets; globally.
+ Own and lead the application of customer measurement dashboards that weave into the global CX planning process to ensure data backed decisions are made. Customer Success data is what drives our strategic decisions in brand, price, product and service.
+ Partner with the Growth Revenue team to identify expansion revenue opportunities
**MEASURES OF SUCCESS**
50 PRS | 85 tNPS | 85 CES | Time to Value | Customer Retention | Expansion Revenue | Life Time Value
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
**Job Summary**
Responsible for leading the strategy, execution, and measurement of customer experience initiatives across White Cap. This role focuses on designing customer-centric strategies, implementing experience improvement programs, and leveraging data-driven insights to guide business decisions. It combines deep expertise in analytics with a strong commitment to customer advocacy. The position ensures the delivery of seamless, consistent, and differentiated experiences that drive customer loyalty, business growth, and profitability.
**Major Tasks, Responsibilities and Key Accountabilities**
+ Defines and executes the enterprise Customer Experience (CX) vision in alignment with White Cap's strategic objectives.
+ Partners with functional and field leadership to embed customer-centricity into omnichannel strategies, processes, and decision-making, and leads cross-functional initiatives that advocate for the customer and enhance their end-to-end journey.
+ Oversees advanced analytics, reporting, and customer insight generation. Develops and maintains dashboards, KPIs, and measurement frameworks to assess customer experience, satisfaction, and loyalty.
+ Partners with Strategy, Data Science, and BI teams to translate insights into actionable business strategies.
+ Identifies friction points and opportunities to optimize both digital and human interactions to improve customer journeys across channels. Leverages Voice-of-the-Customer (VoC), Voice-of-the-Field (VoF), surveys, and qualitative insights to prioritize experience improvements.
+ Partners with Marketing, Operations, Product, Sales, IT, and other functions to drive integrated CX solutions. Champions customer-first decision-making across all levels of the organization.
+ Facilitates workshops and governance forums to align leadership on CX priorities.
+ Leads and develops high-performing teams while fostering a culture of innovation, accountability, and learning. Builds customer experience and analytics capabilities, promotes transparency and continuous improvement in talent practices, and drives inclusive cultural transformation to enhance engagement across all levels.
**Nature and Scope**
+ Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation.
+ Decides how to achieve planned results within an organization's plans, policies, and guidelines. May set or change plans/goals within respective department or area.
+ May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.
**Work Environment**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
+ Typically requires overnight travel 5% to 20% of the time.
**Education and Experience**
+ Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.
**Preferred Qualifications**
+ 10+ years of progressive leadership experience with a strong focus on building and leading CX and Analytic teams.
If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
**Functional Area** Marketing and Communications
**Work Type** Hybrid
**Recruiter** Preissler, Jacob
**Req ID** WCJR-
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Description
Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.
What you get to do everyday
· Account/Database Management
· Order Management
· Resolve customer inquiries/billing disputes
· Develop and implement customer service strategies
· Oversee training and research programs
· Collaborate cross-functionally with other departments
· Troubleshoot data performance inquiries
· Train, Coach, and Mentor Customer Service Team
Requirements
The ideal Director of Customer Experience will have a Bachelors degree in Business Administration.
Other requirements for the Director of Customer Experience role include and are not limited to:
· 5+ years of Customer leadership experience
· MUST have experience working with sales teams as well as customer service teams
· Knowledge of KPI's, employee relations, etc.
· Strong analytical skills and ability to interpret customer data
· Proficiency with CRM systems, customer feedback platforms, and customer analytics tools
For more information on this Director of Customer Experience role and other full time accounting and finance opportunities, please contact us at and reference JO# .
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Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

WHO WE ARE

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

---

ABOUT THE ROLE

We’re seeking a strategic, hands-on Director of Customer Experience to lead and scale our customer support, quality, and CX functions. This is an opportunity for a senior leader ready to step into a Director role —one who’s passionate about blending operational excellence with human-centered support to shape the future of a tech-enabled service company.

You'll lead a team of support specialists, operations managers, and systems leaders to deliver fast, seamless, and human-centered experience-across chat, phone, and self-service channels. As the voice of our customers, you'll work cross-functionally with Product, Supply Ops, Sales, and Marketing to champion insights and drive meaningful improvements across the business.

WHAT YOU'LL DO

Lead & Scale a High-Impact CX Team

• Oversee day-to-day operations across all channels (voice, SMS, email, chat).
• Manage, mentor, and grow a team of managers, team leads, and QA specialists.
• Build a culture of accountability, empathy, and performance.

Shape the Strategy

• Own key CX metrics: CSAT, FCR, AHT, SLA.
• Design and execute a roadmap to elevate both customer and agent experience.
• Optimize support channels, tech stack, and self-service automation.

Drive CX Operations Excellence

• Own our CX systems (Kustomer, Aircall, Help Center, etc.).
• Develop scalable systems for QA, training, onboarding, and scheduling.
• Create SOPs and escalation protocols that work in real life situations.

Be the Voice of the Customer

• Influence product and operations decisions with real customer insight.
• Collaborate closely with Product, Engineering, Marketing, and Operations.
• Ensure alignment between our digital platform and real-world service.

Manage Risk & Resolution

• Oversee escalations, refunds, and claims.
• Partner with Legal and Ops on incident response and safety processes.

WHAT YOU BRING

• 5-7+ years in customer experience, support, or CX operations, with at least 3 years in leadership.
• Experience in on-demand, logistics, or marketplace environments is highly preferred.
• Strong B2C background; B2B exposure is a bonus.
• Skilled in managing remote, distributed , or hybrid teams. 
• Fluent in support platforms and support KPIs.
• Comfortability working in a fast-paced, high-growth environment .

WHO YOU ARE

• A systems thinker with a heart for the customer.
• A builder and operator who thrives in high-growth environment.
• A cross-functional leader who's equally at home in standups, exec meetings, and customer chats.
• A coach and mentor who inspires teams to be their best.

---

WHAT YOU CAN EXPECT

At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.

• Competitive Compensation  – Earn a competitive salary that rewards results and leadership impact.
• Comprehensive Health & Wellness Benefits  – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
• Employee Recognition Program – Get rewarded and celebrated for your hard work and contributions.
• Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
• Referral Rewards Program  – Help us build a high-performing team and get rewarded for referring great talent.
• Growth with Purpose  – We're a scaling company where leadership roles evolve. You'll have the opportunity to grow alongside the business and shape its future.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Our client, a rapidly growing technology firm, is seeking a strategic and empathetic Director of Customer Experience to lead their customer service and support operations in **Atlanta, Georgia, US**. This senior role is responsible for defining and implementing the overall customer experience strategy, ensuring exceptional service delivery across all touchpoints. The Director will oversee multiple customer support teams, drive process improvements, leverage technology to enhance efficiency, and foster a customer-centric culture throughout the organization. The ideal candidate will have a deep understanding of customer service best practices, CRM systems, and customer journey mapping. Proven experience in managing large customer support functions, preferably within the technology sector, is essential. Exceptional leadership, analytical, and problem-solving skills are paramount. You will be responsible for developing key performance indicators (KPIs), analyzing customer feedback, and implementing initiatives to increase customer satisfaction, loyalty, and retention. This position requires a passion for delivering outstanding service and the ability to inspire and motivate a diverse team. Responsibilities include:

• Developing and executing a comprehensive customer experience strategy that aligns with business objectives.
• Leading, managing, and coaching teams of customer support specialists, team leads, and managers.
• Overseeing daily operations of customer service channels, including phone, email, chat, and social media.
• Implementing and optimizing customer support processes and workflows to enhance efficiency and effectiveness.
• Leveraging CRM and other technologies to track customer interactions, manage issues, and improve service delivery.
• Analyzing customer feedback, support metrics, and operational data to identify trends and areas for improvement.
• Developing and implementing training programs to ensure service excellence and product knowledge among support staff.
• Collaborating with product, engineering, and sales teams to address customer issues and advocate for customer needs.
• Driving initiatives to improve customer satisfaction, Net Promoter Score (NPS), and customer retention.
• Staying abreast of industry best practices and emerging technologies in customer experience management.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field; MBA is a plus.
• 8+ years of progressive experience in customer service, customer success, or customer experience management, with at least 4 years in a senior leadership role.
• Proven track record of success in building and managing high-performing customer support teams.
• Extensive experience with CRM software (e.g., Salesforce, Zendesk) and customer service platforms.
• Strong analytical skills, with the ability to interpret data and drive actionable insights.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and implement strategic initiatives.
• Passion for customer advocacy and delivering exceptional service.
• Experience in the technology or SaaS industry is highly desirable.
• Ability to thrive in a fast-paced, dynamic environment.

This is a key leadership position offering the opportunity to significantly shape the customer journey and drive business growth.

Client Relations Manager - Real Estate

EmpowerHome Team

Location: On-Site | Chantilly, VA

Are you a natural leader who thrives on organization, accountability, and results? Do you love managing projects, people, and processes to create world-class client experiences? If so, the EmpowerHome Team , ranked among the Top 10 Real Estate Teams in the Nation (RealTrends 2024) , is seeking a Client Relations Manager / Real Estate Operations Manager to join our high-performing Chantilly, VA office.

This is an exciting leadership opportunity for someone who’s detail-oriented, thrives in a fast-paced environment, and wants to play a key management role in the success of one of the most recognized real estate brands in the nation.

In this role, you’ll oversee the entire lifecycle of the listing process — from property preparation to closing — ensuring clients receive a 5-star experience at every stage. You’ll serve as a key leader who coordinates internal team members, agents, and vendors to deliver seamless operations and exceptional results.

Compensation:

$55,000

Responsibilities:

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination
• Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings
• Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms
• Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract
• Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations
• Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity

Qualifications:

• Experience in real estate operations, listing coordination, or project management (preferred)
• Strong leadership and organizational skills — able to manage multiple projects simultaneously
• Excellent communication and problem-solving skills
• Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms
• Self-motivated, collaborative, and passionate about team culture and client experience
• Calm under pressure, solutions-focused, and committed to continuous improvement

About Company

Why Join EmpowerHome?

• Ranked by RealTrends 2024 as the #8 Real Estate Team in the Nation by Sales Volume
• The #1 Female-Led Real Estate Team in the U.S.
• A culture built on integrity, service, and growth — where your contributions truly matter
• A nationally recognized team with world-class training, systems, and leadership support
• The opportunity to grow your career in a fast-growing, mission-driven real estate organization

If you’re ready to bring your expertise to a high-energy, high-performance real estate team where your work truly matters, apply today!

Submit your resume to be considered.

Take note: This is an on-site position with a 5-day office requirement

#WHRE2

Compensation details: Yearly Salary

PId93c557db5c

Client Relations Manager - Real Estate

EmpowerHome Team

Location: On-Site | Chantilly, VA

Are you a natural leader who thrives on organization, accountability, and results? Do you love managing projects, people, and processes to create world-class client experiences? If so, the EmpowerHome Team , ranked among the Top 10 Real Estate Teams in the Nation (RealTrends 2024) , is seeking a Client Relations Manager / Real Estate Operations Manager to join our high-performing Chantilly, VA office.

This is an exciting leadership opportunity for someone who’s detail-oriented, thrives in a fast-paced environment, and wants to play a key management role in the success of one of the most recognized real estate brands in the nation.

In this role, you’ll oversee the entire lifecycle of the listing process — from property preparation to closing — ensuring clients receive a 5-star experience at every stage. You’ll serve as a key leader who coordinates internal team members, agents, and vendors to deliver seamless operations and exceptional results.

Compensation:

$55,000

Responsibilities:

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination
• Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings
• Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms
• Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract
• Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations
• Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity

Qualifications:

• Experience in real estate operations, listing coordination, or project management (preferred)
• Strong leadership and organizational skills — able to manage multiple projects simultaneously
• Excellent communication and problem-solving skills
• Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms
• Self-motivated, collaborative, and passionate about team culture and client experience
• Calm under pressure, solutions-focused, and committed to continuous improvement

About Company

Why Join EmpowerHome?

• Ranked by RealTrends 2024 as the #8 Real Estate Team in the Nation by Sales Volume
• The #1 Female-Led Real Estate Team in the U.S.
• A culture built on integrity, service, and growth — where your contributions truly matter
• A nationally recognized team with world-class training, systems, and leadership support
• The opportunity to grow your career in a fast-growing, mission-driven real estate organization

If you’re ready to bring your expertise to a high-energy, high-performance real estate team where your work truly matters, apply today!

Submit your resume to be considered.

Take note: This is an on-site position with a 5-day office requirement

#WHRE2

Compensation details: Yearly Salary

PI919c3a70f