110 Dish Network jobs in Monument
Technical Support Specialist
Posted 1 day ago
Job Viewed
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Job DescriptionJob Description
We are looking for a Technical Support Specialist for our fast-paced managed services provider. As a managed services provider, no two days are the same. We work with a lot of different businesses across the Front Range and work in a lot of different technologies, providing remote and on-site support.
You will provide IT help desk services to our growing list of small and mid-sized business clients.
Primary duties will include handling inbound support calls, providing first-call resolution for everyday IT support issues. Examples include: configuring desktop PCs, software/driver installation, password resets, and email creation.
Technical Support Specialist responsibilities
- Triage support calls or incoming tickets, prioritizing requests
- Provide support for basic client issues including passwords, VPNs, software, email, domain access, folder access, printers
- Basic management of Office 365 tenants including Teams, OneDrive, and SharePoint
- Basic management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools
- Basic management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications
- Basic management of supported phone systems including extension management, IVR, call queues, and time-based rules
- Provide and maintain documentation of internal and client accounts
- Provide plan/feedback to management for client infrastructure improvement
- Additional duties as assigned
Compensation & benefits
- Technical Support Specialist starting salary based on experience: $45,000 - $50,000 per year
- Hybrid in office and work from home schedule
- Two-weeks of PTO accrual per year
- Seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day
- 401(k) matching: 100% of first 3% deferred, then 50% of next 2%
- Primary care available
- Health reimbursement program
- Reimbursement for qualified successful certificate test completion
Requirements
- Must have an active drivers license
- Must be able to pass a criminal background check
- Must be able to pass a drivers background check
90% - Providing remote support to clients from our office in Colorado Springs
10% - Onsite support to clients in Colorado Springs and the surrounding area
Technical Support Representative
Posted 8 days ago
Job Viewed
Job Description
We're obsessed with growth!
From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.
We change the game by prioritizing fun in our workplace. By joining our team, you'll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
What does a day in the life of a Technical Support Representative look like?
- Provide basic technical support to customers who are experiencing technical issues with their products or services
- Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Ensure accurate ticket triaging
- Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
- Escalate complex issues to higher-level team members as necessary
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide excellent customer service to ensure customer satisfaction and loyalty
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
- Previous technical support experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- Previous experience in the call center environment
- Experience in the SaaS industry
- Experience supporting customers via phone calls, chat and email
- Familiar with CRM systems and practices
- Competitive compensation
- Adherence to government-mandated benefits
- Opportunities for skills training and personal and professional development
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Technical Support Engineer
Posted today
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Job Description
Technical Support Specialist
Posted today
Job Viewed
Job Description
The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is required. Previous experience in a technical support or customer service role is highly valued. We are looking for an individual who is proactive in identifying potential issues, committed to providing exceptional customer service, and eager to learn about new technologies. This position offers a fantastic opportunity to grow your technical expertise and customer support skills within a supportive and dynamic work environment. If you are passionate about technology and helping people, this role is an ideal fit for you. Your contributions will directly impact customer satisfaction and the overall success of our client's services.
Qualifications:
- Associate's degree or equivalent experience in a technical field.
- Minimum of 2 years of experience in technical support or a related customer service role.
- Strong knowledge of computer hardware, software, and operating systems.
- Excellent problem-solving and troubleshooting skills.
- Proficiency in ticketing systems and remote support tools.
- Exceptional customer service and communication skills.
- Ability to work independently and as part of a team.
Senior Technical Support Analyst
Posted 6 days ago
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Job Description
Location : Information Technology - City of Colorado Springs, CO
Job Type: Classified - Full Time
Job Number: 2025-17297
Division: Innovation & Technology
Department: Innovation & Technology
Opening Date: 08/04/2025
Closing Date: 8/19/2025 4:00 PM Mountain
FLSA: Non-Exempt
Description / Position Overview
Senior Technical Support Analyst
The City of Colorado Springs is ready to welcome a Senior Technical Support Analyst to the IT Department. As a Senior Technical Support Analyst, you will act as the lead technician for the 24x7 Service Desk Team. This position plays a crucial role in ensuring the stability and efficiency of IT services by providing advanced technical support, system administration, and troubleshooting. As a Senior Technical Support Analyst, you will work closely with IT staff and end users, ensuring seamless operations and excellent service delivery. Join us and be a key player in maintaining and improving the City's IT infrastructure!
Benefits Offered:
- Paid Time Off: Vacation, Sick, and Holidays
- Medical, Dental and Vision Insurance
- PERA Retirement
- Employee Medical Clinic and Pharmacy
- Wellness Programs, Fitness Classes and Gym Discounts
- Medical Management Programs
- Basic & Voluntary Life Insurance
- Short & Long Term Disability
- Long Term Care
- HRA and Flexible Spending Accounts for Health and Dependent Care
- Read more about our many benefits at:
Job Location: Plaza of the Rockies - 111 S. Tejon St., Colorado Springs, CO 80903
Work Schedule: Monday - Friday, 8:00AM - 5:00PM with opportunity for flexibility, if needed. Full-time, in-office presence is a requirement for this position
Hourly Salary: 33.91 - 40.71
We're an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is room to grow! Click this link to view the salary range for this position:
As a Senior Technical Support Analyst, you will:
- Service Desk Team Lead: Serve as the lead for the 24x7 Service Desk Team, ensuring full staffing coverage to provide immediate response to key services, including on-call availability and onsite response as needed
- Incident Resolution & Communication: Increase effectiveness and efficiency of the Service Desk through clear communication and documentation. Act independently to resolve tickets, manage multiple priorities, and ensure compliance with IT policies and service level agreements (SLAs)
- System Monitoring & Support: Review system logs and alerts, support network backup, recovery, and archive activities (BURA), and provide Tier-II Service Desk support, including desk-side assistance when needed
- Software & Hardware Support: Install and troubleshoot a variety of software applications in a primarily Microsoft Windows environment, along with some iOS support. Provide customer training and technical assistance for account setup, data backup, and IT service usage
- Security & Compliance: Ensure IT system and data security best practices are followed at all times, escalating security concerns as
- Learn more about this job by reviewing the class specifications on the
Knowledge of:
- Advanced troubleshooting techniques for hardware, software, and networking issues
- ITIL framework and best practices for IT service management
- Windows operating systems, Microsoft Office Suite, and Active Directory
- IT security principles and compliance requirements
- Serve as the team lead in a fast-paced, high-demand IT environment
- Analyze and resolve complex technical issues independently
- Communicate technical concepts clearly to non-technical users
- Work effectively under pressure while managing multiple priorities
- Maintain detailed documentation and follow IT service management procedures.
- Equivalent to the completion of the twelfth grade (high school diploma or GED)
- Five years of full-time, professional IT service desk, technical support, or IT related experience in a related field
- Possess upon hire or willingness to obtain within six months of hire, a CompTIA Security+ certification
Preferred Qualifications
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
- Possess upon hire or willingness to obtain a CompTIA A+ Certification
- Experience using ITSM tools (such as FootPrints, Cherwell, or Remedy)
- Experience using Microsoft SCCM, SharePoint, and Exchange Tools
- Experience troubleshooting mobile devices (iOS and Android)
- Previous experience in which demonstrates successfully leading or supervising junior members in an IT role
Please contact Jamie Garcia at for any questions about this position.
Physical Demands: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Environmental Conditions
Frequency
Primary Work Environment
Office Environment
Extreme Temperature
Never
Wetness and Humidity
Never
Respiratory Hazards
Never
Noise and Vibrations
Never
Physical Hazards
Never
Mechanical and/or Electrical Hazards
Never
Exposure to Communicable Diseases
Never
The description above is intended to represent only the key areas of responsibilities; specific job assignments, duties, and environmental conditions will vary depending on the business need of the department and the particular assignment.
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees' unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
- Please visit the and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
- Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
- Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
- We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the
- Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.
The City's job classifications, including physical demands and descriptions, can be found on the
You can view the status of your application on the
To be notified of future career opportunities sign up for job alerts on the page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
What is the highest level of education you have completed?
- Less than high school
- High School diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree or above
02
How many years of full-time, professional IT service desk, technical support, or IT related experience in a related field do you possess?
- Less than one year
- One or more years
- Two or more years
- Three or more years
- Four or more years
- Five or more years
- Six or more years
- Seven or more years
- Eight or more years
- Nine or more years
- Ten or more years
03
Please explain, in written detail, your experience including your role and where you gained your experience.
04
Do you possess or are you willing to obtain within 6-months of hire, a CompTIA Security+ Certification?
- Yes, I possess a current CompTIA Security+ Certification
- No, I do not possess a current CompTIA Security+ Certification, but I am willing to obtain within 6-months of hire
- No, I do not possess a current CompTIA Security+ Certification
05
Do you possess a current CompTIA A+ certification?
- Yes, I possess a current CompTIA A+ Certification
- No, I do not possess a current CompTIA A+ Certification, but I am willing to obtain this certification
- No, I do not possess a current CompTIA A+ Certification, and I am not willing to obtain this certification
06
Please indicate which of the following you have experience with. Check all that apply:
- Advanced troubleshooting techniques for hardware, software, and networking issues
- ITSM tools (such as FootPrints, Cherwell, or Remedy)
- Microsoft SCCM, SharePoint, and Exchange Tools
- Troubleshooting mobile devices (iOS and Android)
- IT security principles and compliance requirements
- Previous experience in which demonstrates successfully leading or supervising junior members in an IT role
07
Please explain, in written detail, your experience, including your role and where you gained the experience.
08
Describe in detail why you are the best candidate for this position. Include how you meet the successful candidate description listed in the job announcement and how your accomplishments, qualifications, skills, areas of expertise, etc., make you a good fit for this position.
Required Question
Senior Technical Support Analyst
Posted today
Job Viewed
Job Description
Salary: $33.91 - $0.71 HourlyLocation : Information Technology - City of Colorado Springs, COJob Type: Classified - Full TimeJob Number: 2025-17297Division: Innovation & TechnologyDepartment: Innovation & TechnologyOpening Date: 08/04/2025Closing Date: 8/19/2025 4:00 PM MountainFLSA: Non-Exempt Description / Position Overview Senior Technical Support AnalystThe City of Colorado Springs is ready to welcome a Senior Technical Support Analyst to the IT Department. As a Senior Technical Support Analyst, you will act as the lead technician for the 24x7 Service Desk Team. This position plays a crucial role in ensuring the stability and efficiency of IT services by providing advanced technical support, system administration, and troubleshooting. As a Senior Technical Support Analyst, you will work closely with IT staff and end users, ensuring seamless operations and excellent service delivery. Join us and be a key player in maintaining and improving the City's IT infrastructure!Benefits Offered:Paid Time Off: Vacation, Sick, and HolidaysMedical, Dental and Vision InsurancePERA RetirementEmployee Medical Clinic and PharmacyWellness Programs, Fitness Classes and Gym DiscountsMedical Management ProgramsBasic & Voluntary Life InsuranceShort & Long Term DisabilityLong Term CareHRA and Flexible Spending Accounts for Health and Dependent CareRead more about our many benefits at: **Pre-Employment Requirement: The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBI's criminal history records.**Job Location: Plaza of the Rockies - 111 S. Tejon St., Colorado Springs, CO 80903Work Schedule: Monday - Friday, 8:00AM - 5:00PM with opportunity for flexibility, if needed. Full-time, in-office presence is a requirement for this positionHourly Salary: 33.91 - 40.71We're an accredited pay equity employer!Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is room to grow! Click this link to view the salary range for this position: As a Senior Technical Support Analyst, you will:Service Desk Team Lead: Serve as the lead for the 24x7 Service Desk Team, ensuring full staffing coverage to provide immediate response to key services, including on-call availability and onsite response as neededIncident Resolution & Communication: Increase effectiveness and efficiency of the Service Desk through clear communication and documentation. Act independently to resolve tickets, manage multiple priorities, and ensure compliance with IT policies and service level agreements (SLAs)System Monitoring & Support: Review system logs and alerts, support network backup, recovery, and archive activities (BURA), and provide Tier-II Service Desk support, including desk-side assistance when neededSoftware & Hardware Support: Install and troubleshoot a variety of software applications in a primarily Microsoft Windows environment, along with some iOS support. Provide customer training and technical assistance for account setup, data backup, and IT service usageSecurity & Compliance: Ensure IT system and data security best practices are followed at all times, escalating security concerns as Learn more about this job by reviewing the class specifications on the We are looking for candidates who possess:Knowledge of: Advanced troubleshooting techniques for hardware, software, and networking issuesITIL framework and best practices for IT service managementWindows operating systems, Microsoft Office Suite, and Active DirectoryIT security principles and compliance requirementsAbility to: Serve as the team lead in a fast-paced, high-demand IT environmentAnalyze and resolve complex technical issues independentlyCommunicate technical concepts clearly to non-technical usersWork effectively under pressure while managing multiple prioritiesMaintain detailed documentation and follow IT service management procedures. Minimum Qualifications Equivalent to the completion of the twelfth grade (high school diploma or GED)Five years of full-time, professional IT service desk, technical support, or IT related experience in a related fieldPossess upon hire or willingness to obtain within six months of hire, a CompTIA Security+ certificationSubstitutions: We value a diverse range of qualifications and experiences. Each year of further education can be substituted for each year of relevant work experience, and each year of additional relevant work experience can be substituted for each year of required education. We encourage all to apply! Preferred QualificationsThe following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants. Possess upon hire or willingness to obtain a CompTIA A+ Certification Experience using ITSM tools (such as FootPrints, Cherwell, or Remedy)Experience using Microsoft SCCM, SharePoint, and Exchange ToolsExperience troubleshooting mobile devices (iOS and Android)Previous experience in which demonstrates successfully leading or supervising junior members in an IT roleAdditional InformationPlease contact Jamie Garcia at for any questions about this position.Physical Demands: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.Environmental ConditionsFrequencyPrimary Work EnvironmentOffice EnvironmentExtreme TemperatureNeverWetness and HumidityNeverRespiratory HazardsNeverNoise and VibrationsNeverPhysical HazardsNeverMechanical and/or Electrical HazardsNeverExposure to Communicable DiseasesNeverThe description above is intended to represent only the key areas of responsibilities; specific job assignments, duties, and environmental conditions will vary depending on the business need of the department and the particular assignment. Equal Opportunity Employer The City of Colorado Springs is committed to a culture that values our employees' unique individual qualities and fosters an inclusive environment where people want to be. The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back. NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position. The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis. Apply to Join Our Team Please visit the and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password). Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided. Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information. We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.The City's job classifications, including physical demands and descriptions, can be found on the You can view the status of your application on the To be notified of future career opportunities sign up for job alerts on the page.Working for the City of Colorado Springs is Rewarding!Please visit the City of Colorado Springs' for additional benefits information.The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.01 What is the highest level of education you have completed? Less than high school High School diploma or GED Associate's Degree Bachelor's Degree Master's Degree or above 02 How many years of full-time, professional IT service desk, technical support, or IT related experience in a related field do you possess? Less than one year One or more years Two or more years Three or more years Four or more years Five or more years Six or more years Seven or more years Eight or more years Nine or more years Ten or more years 03 Please explain, in written detail, your experience including your role and where you gained your experience. 04 Do you possess or are you willing to obtain within 6-months of hire, a CompTIA Security+ Certification? Yes, I possess a current CompTIA Security+ Certification No, I do not possess a current CompTIA Security+ Certification, but I am willing to obtain within 6-months of hire No, I do not possess a current CompTIA Security+ Certification 05 Do you possess a current CompTIA A+ certification? Yes, I possess a current CompTIA A+ Certification No, I do not possess a current CompTIA A+ Certification, but I am willing to obtain this certification No, I do not possess a current CompTIA A+ Certification, and I am not willing to obtain this certification 06 Please indicate which of the following you have experience with. Check all that apply: Advanced troubleshooting techniques for hardware, software, and networking issues ITSM tools (such as FootPrints, Cherwell, or Remedy) Microsoft SCCM, SharePoint, and Exchange Tools Troubleshooting mobile devices (iOS and Android) IT security principles and compliance requirements Previous experience in which demonstrates successfully leading or supervising junior members in an IT role 07 Please explain, in written detail, your experience, including your role and where you gained the experience. 08 Describe in detail why you are the best candidate for this position. Include how you meet the successful candidate description listed in the job announcement and how your accomplishments, qualifications, skills, areas of expertise, etc., make you a good fit for this position. Required Question
Senior Technical Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing software and hardware issues.
- Diagnose and resolve complex technical problems, escalating to senior management or engineering teams when necessary.
- Document all support interactions, issues, and resolutions in a clear and comprehensive manner using our ticketing system.
- Develop and maintain technical knowledge base articles and FAQs to empower customers and internal teams.
- Train and mentor junior support staff, sharing expertise and best practices.
- Analyze recurring technical issues to identify root causes and recommend preventative measures or product improvements.
- Collaborate with product development and engineering teams to provide feedback on usability and identify potential bugs.
- Manage customer escalations and ensure timely resolution, maintaining high levels of customer satisfaction.
- Proactively monitor system performance and identify potential issues before they impact users.
- Contribute to the continuous improvement of support processes, tools, and customer service standards.
- Troubleshoot network connectivity issues, operating system errors, and application malfunctions.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Stay abreast of new technologies and industry trends relevant to our products and services.
- Handle customer complaints with professionalism and empathy, turning challenging situations into positive experiences.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common business applications.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP) and network troubleshooting.
- Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Proven customer advocacy skills with a commitment to customer satisfaction.
- Must be eligible to work in the United States.
This role offers the opportunity to work with cutting-edge technology and contribute significantly to the company's success through exceptional customer support. We are looking for someone who is not just a problem-solver but a true customer champion.
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French/English/Spanish Technical Support Representative II
Posted 3 days ago
Job Viewed
Job Description
Salary: COP 4,145,000
Work Set Up: Permanent Remote
Type of Contract: Full Time
Equipment Provision: Company Provided
The French/English/Spanish Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of aFrench/English/Spanish Technical Support Representative II look like?
- Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
- Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers
- Communicates technical solutions to non-technical customers in a clear and concise manner
- Escalates complex issues to higher-level team members as necessary
- Documents customer interactions and technical issues in a customer relationship management (CRM) system
- Provides feedback on product improvements and enhancements based on customer feedback and technical issues
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
Meets or exceeds performance targets for related KPI's
- Proficient in English, French & Spanish.
- Technical Support / Help desk experience required
- 2 years of experience in technical support or equivalent, preferably in a call center environment
- Strong communication skills, both verbal and written
- Advanced technical troubleshooting knowledge in hardware, software, and/or systems
- Proficiency in using computer applications and software
- Experience using a CRM preferred
- Basic understanding of API logic and integrations, including familiarity with existing API structures and how they connect across platforms
- Foundational knowledge of IP and browser troubleshooting, such as clearing cache, navigating browser settings, and resolving interface related issues
- Experience with troubleshooting SaaS platforms, including identifying user-level or configuration-related problems
- Working knowledge of data and reporting logic, with the ability to analyze and interpret datasets such as purchase orders, invoices, and inventory records
- Pre-assessment for TSR in Spanish:
- French assessment:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
IT Technical Support / Part-time (24-32 Hrs/week)
Posted today
Job Viewed
Job Description
? End-User Support: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.
? Incident Management: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.
? Software Installation and Configuration: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.
? Hardware Deployment: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.
? System Administration: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.
? Network Support: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.
? Documentation: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.
? Employee Onboarding/Departures: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.
? Security Compliance: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.
? IT Asset Management: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.
? Collaborative Team Player: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.
Key Skills:
? Solid understanding of desktop operating systems (e.g. macOS and Windows)
? Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)
? Basic knowledge of SaaS tooling and management
? Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)
? Basic understanding of equipment life-cycle management
? Familiarity with hardware components, troubleshooting techniques, and printer support.
? Basic understanding of deployment concepts and mobile device management
? Strong problem-solving skills with a customer-focused approach
? Able to resolve issues remotely and without direct access to customer hardware
? Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
? Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.
? Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary
? A team player with a positive attitude and the willingness to learn and grow within the role.
Skills
Mac, Technical support, Windows, Customer service, Support, Troubleshooting, JAMF, Help desk, Desktop, Service desk
Top Skills Details
Mac, Technical support, Windows
Additional Skills & Qualifications
+ Predominantly Mac-based environment, with some Windows machines, so experience with Mac support is preferred
+ Knowledge of Google Workspace, Okta, Atlassian products - Jira, Slack, Jamf for Mac management, and Jump Cloud for Windows management
+ Understanding of network infrastructure like MDF/IDF, as the role may involve physically assisting network engineers, especially for after-hours needs
+ Ability to troubleshoot and solve problems independently, using resources like Google, rather than waiting for instructions
+ Attention to detail in handling physical equipment like laptops and monitors
+ Understanding of corporate policies and procedures, especially for candidates coming from smaller organizations
+ Adaptability to diverse time zones and cultures within the company
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colorado Springs,CO.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Service Advisor
Posted today
Job Viewed
Job Description
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week . The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment . We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.
We are currently seeking dedicated professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920, for future insurance sales and customer service opportunities in 2025 . As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.
What you'll do:
* Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
* Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
* Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
* Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
* Maintain required Property & Casualty license and state registrations.
* Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
* High School Diploma or GED equivalent
* Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
* Ability to prioritize and multi-task, while navigating through multiple business applications
* Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
* Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring
What sets you apart:
* 1 year of customer contact experience in a needs-based sales environment
* 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
* US military experience through military service or a military spouse/domestic partner
Training Schedule: Monday - Friday
8hr shift within the hours of 8:00am - 6:00pm
USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.
Work Schedule:
All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.
Salary: The hiring range for this position is: $46,400.00 - $48,900.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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