153 Dish Network jobs in Monument
Technical Support Specialist
80901 Colorado Springs, Colorado
$60000 Annually
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Posted today
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Job Description
Our client is actively seeking a skilled and empathetic Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote opportunity, allowing you to leverage your technical expertise from the comfort of your home office. The ideal candidate will possess a strong aptitude for troubleshooting complex technical issues across various platforms and applications. You will be the first point of contact for users experiencing hardware, software, or network problems, guiding them through step-by-step solutions with patience and clarity. This role is crucial for maintaining user satisfaction and ensuring seamless operational continuity.
Responsibilities:
Qualifications:
Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, chat, and remote access tools.
- Diagnose, troubleshoot, and resolve hardware, software, network, and system issues.
- Install, configure, and upgrade computer hardware, software, systems, networks, printers, and scanners.
- Document all support requests, troubleshooting steps, and resolutions in a comprehensive knowledge base.
- Escalate unresolved issues to appropriate senior technical staff or vendors.
- Educate users on basic technical best practices and system functionalities.
- Assist in the development and maintenance of technical documentation and support guides.
- Participate in the setup and configuration of new user accounts and equipment.
- Monitor system performance and identify potential issues proactively.
- Contribute to team efforts by accomplishing related results as needed.
- Stay updated with the latest technological advancements and support techniques.
- Provide feedback to development teams regarding recurring issues and potential product improvements.
- Ensure adherence to IT security policies and procedures.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users clearly and concisely.
- Experience with mobile device support (iOS, Android) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
- Self-motivated and able to work independently in a remote setting.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
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0
Technical Support Specialist
80903 Colorado Springs, Colorado
$55000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their thriving team in Colorado Springs, Colorado, US . In this role, you will be the primary point of contact for clients experiencing technical difficulties with our products and services. Your expertise will be crucial in diagnosing, troubleshooting, and resolving a wide range of hardware and software issues. This position demands a high level of technical acumen, excellent communication skills, and a genuine passion for helping customers. Responsibilities include providing timely and effective technical support via phone, email, and potentially live chat; documenting all support interactions and resolutions in a ticketing system; escalating complex issues to higher-level support or engineering teams when necessary; and contributing to the development of our knowledge base with solutions and troubleshooting guides. You will also be responsible for providing basic training to users on product functionality and best practices. The ideal candidate will have a proven ability to remain calm and professional under pressure, a strong aptitude for learning new technologies quickly, and a commitment to delivering exceptional customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is highly desirable. At least 2 years of experience in a technical support or helpdesk environment is required. Familiarity with networking concepts, operating systems (Windows and macOS), and common software applications is a must. Certifications such as CompTIA A+, Network+, or ITIL are a plus.
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1
Technical Support Lead
80901 Colorado Springs, Colorado
$75000 Annually
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Posted 7 days ago
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Job Description
Our client seeks an experienced and dedicated Technical Support Lead to manage and mentor their customer support team in **Colorado Springs, Colorado, US**. This critical role is responsible for ensuring the timely and effective resolution of customer technical issues, maintaining high levels of customer satisfaction, and driving continuous improvement within the support operations. The ideal candidate will possess a strong technical aptitude, exceptional leadership qualities, and a proven track record in customer service and technical support management. Your responsibilities will include overseeing daily support operations, troubleshooting complex technical problems, developing and implementing support policies and procedures, and providing advanced technical assistance to both customers and support agents. You will also be responsible for training new support staff, monitoring team performance metrics, and escalating critical issues to the appropriate departments. A deep understanding of software, hardware, and network troubleshooting is essential. We are looking for a proactive problem-solver with excellent communication and interpersonal skills, capable of managing challenging customer interactions with professionalism and empathy. This is an excellent opportunity for a motivated individual looking to advance their career in a supportive and growth-oriented environment. You will be a key player in shaping the customer experience and ensuring the reliability of our products and services.
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2
Technical Support Specialist
80903 Colorado Springs, Colorado
$55000 Annually
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Posted 7 days ago
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Job Description
Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their growing team in Colorado Springs, Colorado, US . This hybrid role offers the flexibility to work both remotely and from our office, providing essential support to our diverse user base. You will be at the forefront of troubleshooting complex technical issues, ensuring user satisfaction and operational efficiency.
Key responsibilities include providing first- and second-level technical assistance via phone, email, and chat. You will diagnose and resolve hardware, software, and network problems, escalate issues to appropriate teams when necessary, and maintain accurate records of support interactions. This role also involves creating and updating technical documentation, knowledge base articles, and user guides to empower self-service solutions. Proactive monitoring of systems for potential issues and implementing preventative measures will also be a significant part of your duties.
The ideal candidate will have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. At least 2-3 years of experience in a technical support or helpdesk environment is essential. Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network troubleshooting principles is required. Excellent communication, problem-solving, and customer service skills are paramount. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is highly desirable. Candidates must demonstrate the ability to work independently and collaboratively in a hybrid setting, managing their time effectively between home and office environments in Colorado Springs, Colorado, US . A passion for technology and a commitment to providing outstanding support are key. You will be expected to attend occasional in-office team meetings and training sessions.
Key responsibilities include providing first- and second-level technical assistance via phone, email, and chat. You will diagnose and resolve hardware, software, and network problems, escalate issues to appropriate teams when necessary, and maintain accurate records of support interactions. This role also involves creating and updating technical documentation, knowledge base articles, and user guides to empower self-service solutions. Proactive monitoring of systems for potential issues and implementing preventative measures will also be a significant part of your duties.
The ideal candidate will have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. At least 2-3 years of experience in a technical support or helpdesk environment is essential. Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network troubleshooting principles is required. Excellent communication, problem-solving, and customer service skills are paramount. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is highly desirable. Candidates must demonstrate the ability to work independently and collaboratively in a hybrid setting, managing their time effectively between home and office environments in Colorado Springs, Colorado, US . A passion for technology and a commitment to providing outstanding support are key. You will be expected to attend occasional in-office team meetings and training sessions.
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3
Lead Technical Support Specialist
80921 Colorado Springs, Colorado
$85000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for an exceptional Lead Technical Support Specialist to join their fully remote team. This role is central to ensuring our customers receive unparalleled support and seamless technical assistance, irrespective of their location. As a remote-first organization, we empower our employees with the tools and autonomy to excel from anywhere. You will be responsible for managing a high-performing remote support team, overseeing daily operations, and ensuring that all customer inquiries and issues are resolved promptly and effectively. This involves developing and implementing support strategies, improving response times, and enhancing overall customer satisfaction. You will also be instrumental in creating and maintaining comprehensive knowledge base articles, troubleshooting guides, and FAQs to empower both our support agents and our user community. Your expertise will be crucial in diagnosing complex technical problems across our suite of products, escalating issues when necessary, and working collaboratively with engineering and product teams to identify root causes and implement permanent solutions. We expect you to monitor support metrics, identify trends, and propose improvements to our support processes and tools. This position requires a proactive individual with excellent communication, leadership, and problem-solving skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. You should have a minimum of 5 years of experience in customer support or technical helpdesk roles, with at least 2 years in a lead or supervisory capacity. Strong knowledge of ticketing systems (e.g., Zendesk, ServiceNow), CRM software, and remote support tools is essential. You must be comfortable working independently, managing your time effectively, and thriving in a virtual team environment. This is a unique opportunity to shape the remote support experience for a rapidly growing company.
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4
Lead Technical Support Engineer
80903 Colorado Springs, Colorado
$90000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and adept Lead Technical Support Engineer to join their esteemed team in Colorado Springs, Colorado, US . This pivotal role involves providing high-level technical assistance to clients, diagnosing complex hardware and software issues, and mentoring a team of support specialists. The ideal candidate will possess a deep understanding of IT infrastructure, exceptional problem-solving abilities, and a passion for delivering outstanding customer service. You will be instrumental in maintaining our client's reputation for reliability and technical excellence.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for enterprise-level hardware and software solutions.
- Diagnose, troubleshoot, and resolve complex technical issues reported by clients.
- Escalate unresolved issues to appropriate engineering or development teams with detailed documentation.
- Develop and maintain a comprehensive knowledge base of common issues and their solutions.
- Train and mentor junior technical support staff, fostering their professional development.
- Create and deliver technical training materials and documentation for clients and internal teams.
- Monitor system performance and proactively identify potential issues.
- Participate in the testing and deployment of new software and hardware.
- Collaborate with product development teams to provide feedback on product functionality and usability.
- Manage client relationships, ensuring high levels of satisfaction and timely resolution of support requests.
- Develop and implement support processes and procedures to enhance efficiency.
- Analyze support ticket trends to identify systemic problems and recommend preventative measures.
- Act as a point of escalation for critical customer issues, ensuring rapid and effective resolution.
- Document all support interactions and resolutions accurately in the ticketing system.
- Stay current with the latest advancements in technology relevant to our client's products and services.
- Contribute to the continuous improvement of the support function and overall customer experience.
- Perform root cause analysis for recurring technical problems.
- Ensure all support activities adhere to service level agreements (SLAs).
- Manage and prioritize multiple support requests simultaneously.
- Provide on-site support to key clients when necessary.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Extensive knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Proven experience with troubleshooting complex hardware and software issues.
- Excellent analytical and problem-solving skills with a meticulous attention to detail.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
- Demonstrated ability to lead and mentor a technical team.
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are highly desirable.
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5
Senior Technical Support Engineer
80903 Colorado Springs, Colorado
$90000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated team in Colorado Springs, Colorado . This critical role involves providing advanced technical assistance and problem resolution for complex software and hardware issues. You will be the escalation point for challenging customer inquiries, diagnosing intricate technical problems, and delivering effective solutions. The ideal candidate possesses a deep understanding of IT systems, networking, and troubleshooting methodologies, coupled with exceptional communication and customer service skills. You will also contribute to improving support documentation, knowledge bases, and training materials to enhance overall customer satisfaction and efficiency.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 3 technical support for complex product-related issues.
- Diagnose and resolve advanced hardware, software, and network problems.
- Serve as an escalation point for lower-tier support engineers.
- Document troubleshooting steps, solutions, and workarounds in the knowledge base.
- Collaborate with engineering and product development teams to identify and resolve product defects.
- Reproduce customer issues in a lab environment for analysis.
- Develop and deliver technical training to support staff.
- Contribute to the creation and improvement of support documentation and FAQs.
- Analyze support trends to identify recurring issues and recommend product enhancements.
- Manage customer relationships during the resolution process, ensuring clear communication and timely updates.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or systems administration role, with a focus on advanced troubleshooting.
- In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common hardware components.
- Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
- Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work under pressure and manage multiple priorities effectively.
- Customer-focused mindset with a passion for helping others.
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6
Senior Technical Support Specialist
80903 Colorado Springs, Colorado
$70000 Annually
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Posted 4 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology firm at the forefront of cloud-based solutions, dedicated to providing unparalleled support to its diverse clientele. We are seeking a Senior Technical Support Specialist to join our exceptional team. In this vital role, you will be the primary point of contact for complex technical issues, offering expert troubleshooting and resolution for our enterprise clients. You will be responsible for diagnosing and resolving hardware, software, and network problems, ensuring minimal disruption to our clients' operations. This involves in-depth analysis of user-reported issues, leveraging advanced diagnostic tools, and collaborating with internal engineering and product teams to identify root causes and implement effective solutions. A key aspect of this position includes developing and maintaining comprehensive technical documentation, knowledge base articles, and training materials to empower both end-users and junior support staff. You will also contribute to process improvement initiatives, aiming to enhance the overall efficiency and effectiveness of our customer support operations.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support for complex software and hardware issues.
- Troubleshoot, diagnose, and resolve customer issues via phone, email, and chat.
- Document all support interactions, resolutions, and product issues in the CRM system.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed information.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Create and deliver training sessions for end-users and support staff.
- Identify trends in customer issues and provide feedback to product development teams for improvement.
- Proactively monitor system performance and identify potential issues.
- Contribute to the continuous improvement of support processes and workflows.
- Mentor and guide junior technical support representatives.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a proven track record of resolving complex issues.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and as part of a collaborative team.
- Experience in scripting or basic programming is a plus.
- Certifications such as CompTIA A+, Network+, or CCNA are highly desirable.
- Customer-focused mindset with a commitment to providing exceptional service.
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7
Lead Technical Support Engineer
80910 Colorado Springs, Colorado
$85000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a highly motivated and experienced Lead Technical Support Engineer to manage and enhance their customer support operations. This role is situated in Colorado Springs, Colorado, US , and operates on a hybrid work model. The Lead Technical Support Engineer will be responsible for leading a team of support specialists, ensuring timely and effective resolution of complex technical issues, and contributing to the continuous improvement of support processes and tools. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of technical products, and strong leadership capabilities. Key responsibilities include mentoring and training support staff, developing and maintaining support documentation and knowledge bases, analyzing support trends to identify areas for improvement, and acting as a point of escalation for challenging customer inquiries. You will also play a key role in collaborating with product development and QA teams to provide feedback and drive product enhancements. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required, along with a minimum of 5 years of experience in technical support or a related customer-facing technical role, with at least 2 years in a leadership or supervisory capacity. Strong knowledge of (specific technologies relevant to the client, e.g., networking protocols, operating systems, cloud platforms, enterprise software) is essential. Excellent communication, customer service, and problem-solving skills are paramount. If you are a dedicated technical professional looking to lead a high-performing support team and make a significant impact, we invite you to apply.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of technical support engineers.
- Resolve complex technical issues and provide escalated support.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze support data to identify trends and implement improvements.
- Collaborate with product and engineering teams on bug fixes and enhancements.
- Ensure high levels of customer satisfaction through efficient problem resolution.
- Onboard and train new support team members.
- Contribute to the development of support strategies and best practices.
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8
Senior Technical Support Specialist
80903 Colorado Springs, Colorado
$70000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Senior Technical Support Specialist to join their dynamic customer service team. This role is based in **Colorado Springs, Colorado, US**, with a hybrid work arrangement. You will be a primary point of contact for customers, providing advanced troubleshooting, issue resolution, and technical guidance across a range of our client's products and services. This position requires a deep understanding of complex technical issues and the ability to communicate solutions clearly and effectively to users of varying technical expertise.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat, diagnosing and resolving complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation and analysis.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
- Train and mentor junior support staff, sharing expertise and best practices in customer service and technical resolution.
- Analyze recurring technical problems to identify trends and provide feedback to product and development teams for long-term solutions.
- Proactively identify opportunities to improve customer experience and support processes.
- Participate in the testing of new product releases and software updates, providing feedback on usability and potential issues.
- Collaborate with sales and account management teams to ensure customer satisfaction and retention.
- Manage and prioritize a queue of support tickets, ensuring timely and effective resolution according to service level agreements (SLAs).
- Contribute to team meetings, sharing insights and challenges faced in customer support.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support, helpdesk operations, or a similar customer-facing IT role.
- Strong proficiency in troubleshooting operating systems (Windows, macOS), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical and problem-solving skills, with a methodical approach to diagnosing issues.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a collaborative team.
- Familiarity with scripting languages (e.g., Bash, PowerShell) is a plus.
- Customer-centric mindset with a passion for providing outstanding service.
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