482 Dish Network jobs in Thornton

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**Job Description:**
**VMware Cloud Foundation (VCF) Division Overview**
The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.
**The Elevator Pitch: Why will you enjoy this new opportunity?**
NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the "face" of Broadcom to IT professionals world-wide.
When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE's who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**
As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.
After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.
To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom's customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux OS, firewalls or other security products, load balancers, containers, or any other networking specialty? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:
+ Engaging with global customers via email, and/or virtual collaboration sessions.
+ Troubleshooting with global customers and/or reproducing issues in a lab environment.
+ Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
+ Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
+ Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
+ Researching issues via our internal knowledge base.
+ Creating and updating knowledge base articles.
+ Creating training material and coaching/mentoring new team members.
+ Maintaining a positive customer experience in every interaction.
+ Driving global escalations toward resolution and generating Root Cause Analysis reports
+ Dealing with customers in English within the NASA region.
+ Completing various self-paced training programs designed to further enhance your skills.
**Requirements:**
+ Education / Work Experience should be one of the following
+ Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable
+ Masters degree and 6+ years of related experience
+ PhD and 3+ years of related experience
**What is the leadership for this role? What is the structure and culture of the team like?**
Managers will provide guidance and coaching to help you achieve your maximum potential. You will also collaborate with teams from across the globe. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.
**Note about Working Hours**
+ This position will cover the PST shift (9am - 6pm Pacific Time, 10am - 7pm Mountain Time)
+ Occasional weekend and holiday coverage is required.
**Additional Job Description:**
**Compensation and Benefits**
The annual base salary range for this position is $88,300 - $141,
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

Our client is seeking a dedicated and experienced Technical Support Lead to manage and guide their customer service and helpdesk operations in Denver, Colorado, US . This is a critical, on-site role responsible for ensuring the highest level of technical support is provided to our client's diverse customer base. You will lead a team of support specialists, overseeing daily operations, managing ticket queues, and ensuring timely and effective resolution of technical issues. Your responsibilities will include developing and implementing support strategies, defining service level agreements (SLAs), and identifying areas for process improvement to enhance customer satisfaction. You will also be involved in training and mentoring support staff, troubleshooting complex technical problems, and escalating issues to engineering or product teams when necessary. The ideal candidate will possess a strong technical aptitude, exceptional problem-solving abilities, and proven leadership experience within a customer support environment. You should be adept at managing team performance, fostering a collaborative work environment, and maintaining a deep understanding of the client's products and services. Excellent communication skills are essential for interacting with customers and internal stakeholders. This role requires a proactive approach to identifying and addressing potential support challenges before they impact the customer.

Responsibilities:

• Lead, mentor, and manage a team of technical support specialists.
• Oversee daily helpdesk operations and ensure adherence to SLAs.
• Manage and prioritize incoming support tickets and customer inquiries.
• Troubleshoot and resolve complex technical issues across various platforms and products.
• Develop and implement best practices for customer support and technical assistance.
• Create and maintain support documentation, knowledge base articles, and FAQs.
• Train and onboard new support team members.
• Analyze support metrics to identify trends and areas for improvement.
• Collaborate with engineering and product development teams on bug fixes and feature enhancements.
• Act as a point of escalation for critical customer issues.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support or helpdesk roles.
• 2+ years of experience in a leadership or supervisory capacity.
• Strong understanding of operating systems, networking, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proven ability to manage and motivate a team.
• Exceptional customer service and communication skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work effectively under pressure and manage multiple priorities.

Our client is seeking a dedicated and skilled Technical Support Specialist to join their remote support team. This role is critical in providing exceptional technical assistance to our customers, troubleshooting complex issues, and ensuring a seamless user experience. You will be the first point of contact for technical inquiries, diagnosing and resolving hardware, software, and network problems efficiently and effectively. Responsibilities include responding to customer support requests via phone, email, and chat, documenting issues and resolutions accurately in our ticketing system, providing clear and concise technical guidance, escalating complex issues to senior support staff when necessary, and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate possesses excellent problem-solving skills, strong communication abilities, and a patient, customer-focused demeanor. Proficiency with operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with remote support tools and CRM systems is highly desirable. A passion for technology and a commitment to providing outstanding customer service are paramount. Join our growing remote team and help our customers succeed.

Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their dynamic team, offering a fully remote work arrangement. This role is central to providing exceptional customer service and timely resolution of technical issues for a diverse user base. Based remotely but supporting clients with a presence in Denver, Colorado, US , you will be the first point of contact for customers seeking assistance with software, hardware, and network-related problems. Your responsibilities will include diagnosing and troubleshooting issues via phone, email, and chat, documenting support interactions, and escalating complex problems to higher-level support teams when necessary. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is crucial. You will be expected to maintain a high level of customer satisfaction by offering clear, concise, and effective solutions. The ability to explain technical concepts in an easily understandable manner to non-technical users is paramount. This role requires excellent problem-solving skills, patience, and a proactive approach to identifying and resolving recurring issues. Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. As a remote employee, you must possess a reliable internet connection and a dedicated workspace conducive to productivity. Our client values teamwork, continuous learning, and a commitment to providing outstanding technical support. If you are passionate about technology and excel at helping others, this is an excellent opportunity to grow your career.

Responsibilities:

• Provide technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate unresolved issues to appropriate technical teams.
• Guide users through step-by-step solutions and provide clear instructions.
• Maintain a high level of customer satisfaction and professionalism.
• Identify trends in support requests and recommend preventative solutions.
• Assist with the setup and configuration of user accounts and software.
• Contribute to the knowledge base with FAQs and troubleshooting guides.
• Stay current with product updates and technical advancements.

Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2+ years of experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications and hardware troubleshooting.
• Basic understanding of networking protocols and concepts.
• Experience with helpdesk ticketing software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric approach with a focus on user satisfaction.

**Your role at Dynatrace**
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist". Troubleshooting is your passion Enterprise application support experience You are fascinated by technical challenges and think outside the box Enjoy being creative and show a high-energy with a passion for winning Strong communication and presentation skills Self-motivated with a strong work ethic Hands-on team player and proactive person of action Passion for exchanging knowledge with other colleagues and suggesting product improvements
**What will help you succeed**
**Minimum Requirements**
+ 1+ years of related technical work experience (ex. Support, development, etc.)
+ Experience working with SaaS applications and infrastructure
+ Exposure to front end technologies, such as HTML, JavaScript, CSS, React, etc.
Bachelor's degree or relevant technical related experience or training
**Preferred Requirements**
+ 3+ years of related technical work experience supporting/developing SaaS applications and infrastructure
+ Experience directly interacting with clients, preferably in a support role
+ Experience with full stack web applications (Java, .NET, Go, Python, etc.)
+ Familiarity with Linux based operating systems
+ Exposure to container platforms and orchestration tools (Docker, Kubernetes, OpenShift, etc.)
+ Experience with network troubleshooting
**Compensation Data**
DOE, annual salary of $70K - $85K, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
**Why you will love being a Dynatracer**
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

**Your role at Dynatrace**
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist".
+ Troubleshooting is your passion
+ Enterprise application support experience
+ You are fascinated by technical challenges and think outside the box
+ Enjoy being creative and show a high-energy with a passion for winning
+ Strong communication and presentation skills
+ Self-motivated with a strong work ethic
+ Hands-on team player and proactive person of action
+ Passion for exchanging knowledge with other colleagues and suggesting product improvements
**What will help you succeed**
**Minimum Requirements**
+ 1+ years of related technical work experience supporting container workloads (ex. Kubernetes, Openshift, Docker, etc.)
+ Bachelor's degree or relevant technical related experience or training
+ Experience working with SaaS applications and infrastructure
**Preferred Requirements**
+ 3+ years of related technical work experience supporting Kubernetes applications
+ Experience with software support and troubleshooting
+ Knowledge of Operators and Deployments, Pod-to-Pod Networking, and Kubernetes Architecture
+ Experience of utilizing Helm to deploy container-based applications
+ Exposure to Java, .NET Development, or other programming languages
+ Relevant industry certification with a focus on container technology (ex. Certified Kubernetes Administrator, Docker Certified Associate, etc.)
**Why you will love being a Dynatracer**
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to be based in our **Denver, Colorado, US** office. In this critical role, you will serve as a primary point of contact for complex technical issues, providing advanced troubleshooting and resolution for a wide range of hardware, software, and network problems. You will be responsible for escalating unresolved issues to appropriate engineering or vendor teams, documenting solutions, and contributing to the knowledge base. A significant part of your role will involve mentoring and guiding junior support staff, developing their technical skills and fostering a culture of exceptional customer service. You will actively participate in identifying recurring technical issues, analyzing root causes, and recommending proactive solutions to prevent future occurrences. This position demands a deep understanding of IT systems, operating systems (Windows, macOS, Linux), network protocols, and common business applications. Experience with cloud-based services (e.g., Microsoft 365, Google Workspace) and mobile device management is highly desirable. You will also be involved in hardware and software deployment, configuration, and maintenance. The ability to communicate technical information clearly and concisely to both technical and non-technical users is essential. You will work collaboratively with other IT teams, including systems administration and cybersecurity, to ensure seamless IT operations. This role requires strong problem-solving abilities, excellent diagnostic skills, and a commitment to providing outstanding end-user support. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a strong plus. This is a fantastic opportunity to leverage your expertise in a challenging and rewarding environment, contributing directly to the smooth functioning of our client's technological infrastructure.
Responsibilities:

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose and resolve complex user problems via phone, email, and in-person.
• Escalate unresolved issues to relevant teams and vendors, tracking to resolution.
• Develop and maintain comprehensive technical documentation and knowledge base articles.
• Mentor and train junior technical support staff.
• Analyze trends in support requests to identify and implement proactive solutions.
• Assist with hardware and software installations, configurations, and upgrades.
• Collaborate with other IT departments on system improvements and projects.
• Ensure adherence to IT policies and procedures.

Qualifications:

• Bachelor's degree in Computer Science, IT, or equivalent experience.
• 5+ years of experience in technical support or a related IT role.
• In-depth knowledge of Windows, macOS, Linux, and common business applications.
• Strong understanding of networking concepts and protocols.
• Experience with cloud platforms and mobile device management preferred.
• Excellent communication, problem-solving, and customer service skills.

Our client, a leading provider of enterprise software solutions, is seeking an experienced and highly motivated Senior Technical Support Engineer to join our dedicated support team. This is a critical on-site role located in Denver, Colorado, US , where you will be the primary point of contact for our most complex customer technical issues. You will leverage your deep product knowledge and troubleshooting expertise to diagnose, resolve, and document intricate software problems, ensuring maximum customer satisfaction and system uptime. This position requires exceptional problem-solving skills, a customer-centric approach, and the ability to communicate technical information effectively to both technical and non-technical audiences. You will also play a key role in identifying product issues and collaborating with engineering teams to drive improvements. Responsibilities:

• Provide advanced technical support for our suite of enterprise software products via phone, email, and ticketing systems.
• Diagnose and resolve complex software and hardware issues reported by customers, documenting all steps taken.
• Serve as an escalation point for challenging technical problems, demonstrating deep product knowledge and troubleshooting methodologies.
• Reproduce customer issues in a lab environment for thorough analysis and testing.
• Collaborate closely with development, QA, and product management teams to identify root causes and implement solutions.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Train and mentor junior support engineers, sharing best practices and expertise.
• Identify recurring issues and trends, providing feedback to product teams for product improvement.
• Manage customer relationships, ensuring timely and effective resolution of their issues.
• Contribute to the continuous improvement of support processes and tools.
• Participate in on-call rotation to provide 24/7 support coverage as needed.
• Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
• Stay current with product updates, new releases, and industry best practices in technical support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support, helpdesk, or IT support role, with a focus on complex software issues.
• Proven expertise in troubleshooting and resolving issues with enterprise-level software applications.
• Strong understanding of operating systems (Windows, Linux), networking protocols, and databases.
• Excellent analytical and problem-solving abilities with a meticulous approach to issue resolution.
• Superb communication and interpersonal skills, with the ability to empathize with customers and explain technical details clearly.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work under pressure and manage multiple priorities effectively in a fast-paced environment.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are beneficial.
• Demonstrated ability to work collaboratively within a team and contribute to a positive work environment.

If you are a problem-solver who thrives on tackling challenging technical issues and delivering exceptional customer service, we want to hear from you.

Our client is seeking a highly skilled Senior Technical Support Engineer to provide expert-level assistance to their valued customers. This fully remote position is crucial for maintaining high levels of customer satisfaction by resolving complex technical issues promptly and effectively. You will be the frontline of support, addressing intricate hardware, software, and network problems, ensuring minimal disruption to client operations. This role demands exceptional problem-solving skills, deep technical knowledge, and outstanding communication abilities.

Responsibilities include diagnosing and troubleshooting advanced technical problems across various platforms and applications, documenting solutions, and creating knowledge base articles to empower both customers and the support team. You will also collaborate with engineering and product development teams to identify and resolve recurring issues, provide feedback on product improvements, and contribute to the overall enhancement of the customer experience. Experience with ticketing systems, remote support tools, and an understanding of ITIL best practices are essential.

This is an excellent opportunity for a dedicated technical professional to join a supportive, remote-first organization. You will be empowered to manage your workload, contribute to a collaborative team environment, and make a significant impact on customer success. The ideal candidate is a proactive troubleshooter with a passion for helping others and a commitment to delivering outstanding technical support.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Proven ability to troubleshoot complex hardware and software issues.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Strong customer service orientation and excellent interpersonal skills.
• Ability to work independently and manage time effectively in a remote environment.