Quality Control Rep

46262 Indianapolis, Indiana Global Channel Management

Posted 4 days ago

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Job Description

About the job Quality Control Rep

Quality Control Rep needs relevant industry experience in Quality Assurance, Quality Control, Operations, Engineering or Technical Services.

Quality Control Rep requires:

  • Monday- Friday, 8 hours/day on-site attendance required. Ability to work shifts as needed (morning, afternoon based on future business needs)
  • Safety Equipment Required: Steel toes shoes or gowning as appropriate.
  • Microsoft Office, TrackWise, Veeva Quality Docs and web-based applications
  • Willingness/ability to work in a chilled environment (5 deg C)
  • Standing, lifting (up to 50 lbs.)
  • Ability to work off hours and weekends
  • Must be able to pass background check and drug screen.
  • Associate Degree or equivalent work experience.
Quality Control Rep duties:
  • Accountable for maintenance of physical documentation in GMP areas.
  • Perform Good Documentation Practices reviews of GMP documentation, as needed.
  • Execution of audit trail reviews within computer systems following approved instructions.
  • Execution and documentation of quality checks following approved procedures.
  • Data entry into computer systems as required.
  • Perform other duties as required.
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Manager, Quality Control

46202 Indianapolis, Indiana Curtiss-Wright Corporation

Posted 11 days ago

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Job Description

**Manager, Quality Control**
We are looking for a Quality Control Manager to join our Indianapolis team!
This is an opportunity to join a metal surface treatment technology facility with an established industrial company that is the world leader in this field.
As the Manager, Quality Control, you will have the opportunity to be crossed trained on various aspects of shot peening.
**Location:** Indianapolis, IN
**We Take Care of Our People**
Paid Time Off **I** 401K with Employer Match and Profit Sharing **I** Health and Wellness Benefits **I** Learning and Development Opportunities **I** Referral Program **I** Competitive Pay **I** Recognition **I** Employee Stock Purchase Plan ( **I** Inclusive & Supportive Culture ( *
**Your Challenge**
+ Ensure compliance of the Quality Management System (QMS) with regard to applicable regulations and standards to meet compliance and business needs.
+ Maintain NADCAP, AS9100 and other certifications.
+ Host external audits from registrar, customers, regulatory agencies.
+ Lead and perform internal audits.
+ Communicate with the customer regarding Quality related issues.
+ Provide QMS and Quality-related training.
+ Contribute to the creation of work instructions, travelers, fixed practice agreements (FPA), etc.
+ Perform visual inspections, measurements, and evaluate data.
+ Other responsibilities as assigned by manager.
**What You Bring**
+ Must pass a standard eye examination. Near vision: Snellen 14/18 or better (20/25 or better, Jaeger Type 2 at 14 inches or greater, Ortho Rater 8 or equivalent).
+ Bachelor's degree or equivalent work experience
+ 1-2 years of third-party audit experience; being able to lead third party audits.
+ 3-4 years of experience working within a fast-paced manufacturing environment (job shop)
+ Experience with contributing to technical process development.
+ Strong project and business management skills.
**Who We Are**
Our Values ( Social and Governance
Curtiss-Wright Surface Technologies ("CWST") is the group name for the collective technical services provided by the legacy companies of Metal Improvement Company("MIC"), E/M Coating Services, Everlube Products, FW Gartner Thermal Spraying, Para Tech Coating, Component Coating & Repair Services, Bolt's Metallizing, Keronite, and IMR Test Labs.
CWST is a Division of Curtiss-Wright Corporation, a global innovative company that delivers highly engineered, critical function products and services to the commercial, industrial, defense and energy markets.
To learn more, please visit us at Surface Treatment and Metal Improvement | CWST ( note, benefits are country specific and may vary from location to location.
#LI-BR
_No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ **_Talent Acquisition Team ( )_** _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._
**Compliance Statement**
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. ( )
**For US Applicants: EEO is The Law - click here for more information. ( you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition ( ) and we will make all reasonable efforts to accommodate your request.
**Join the WRIGHT Team!**
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments - Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
**Our Values**
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall - we all take these values to heart in our relationships with our customers and each other.
**Leadership**
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
**Customer Focus**
We are committed to achieving total quality by meeting our customers' expectations and delivering products and services in a timely fashion.
**Teamwork & Trust**
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
**Respect for People**
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
**Integrity**
We will act with the highest integrity in all of our business relationships and strategic partnerships.
**What We Offer Our Employees:**
**Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
**Challenging Work:** The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
**Collaborative Environment:** The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
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Senior Quality Control Technician

46202 Indianapolis, Indiana Roche

Posted 3 days ago

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**The Opportunity:**
The Senior Quality Control Technician:
+ Performs analyses of raw materials, packaging materials and bulk, intermediate and finished product from other sections of quality control, chemical manufacturing and manufacturing. Ensures that all products received meet established quality standards and requirements.
+ Determines conformance to specifications for a particular physical, performance or chemical property. Compiles data and results for documentation of test procedures.
+ Typically responsible for a specific testing program within Quality Control. Will direct the work of peers, and provide oversight of the program to ensure tasks are execute on time and compliant to all applicable procedures.
+ May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks.
+ Calibrates and maintains lab equipment as needed.
+ Revises and updates standard operating procedures as needed.
+ Participates on a project team to deliver more strategic initiatives. May lead projects within functional area of limited to moderate scope.
+ Trains newer team members on applicable methods and procedures.
+ Liaise with stakeholders or cross-functional teams to ensure production or departmental targets are met.
**Competencies:**
+ Specialized knowledge generally of a particular area, system or equipment. Requires specific training and/or certification. Applies some advanced skills to the position or specialization.
+ Works autonomously to resolve most questions and problems, and refers only the most complex issues to higher levels.
+ Thorough understanding of appropriate safety procedures.
+ Strong interpersonal skills and ability to work in a team environment
+ Learning and developing professional expertise. Applies company policy and procedures to resolve a variety of issues. Works on projects of limited to moderate scope. Exercises judgement within defined procedures and practices.
**Who you are:**
+ High School Diploma with 5 years related experience, Associate's Degree with 3 years related experience, or a Bachelor's Degree with 1 year related experience in a related field
+ Specialized or advanced training in science, electronics, or a related field
**_Relocation benefits are not available for this job posting._**
The expected salary range for this position, based on the primary location of Indianapolis, is $ 48,000 - $ 89,200 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits ( we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants ( .
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Quality Control Specialist - Remote

46202 Indianapolis, Indiana Sharecare

Posted 8 days ago

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Job Description

**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit  .
**Job Summary:**
The Quality Control Specialist is responsible for reviewing electronic medical records and conducting quality control on each record to ensure we are within HIPAA (Heath Insurance Portability and Accountability) guidelines. This position requires a high attention to detail, while producing quality work at all times.
**Essential Job** **Functions:**
+ Review electronic records for HIPAA compliance, compliance with request and authorization limits.
+ Review documentation and determine if there is a legal right to release medical records based on HIPAA rules and regulations.
+ Meet established production, quality, and utilization goals.
+ Support other queues as needed to ensure consistent through put for all Central Operations teams.
+ Serve as a mentor to new, supporting, or struggling colleagues.
+ Contribute to a positive and productive work environment.
+ Communicate questions/issues to Team Lead or Manager.
+ Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.
**Specific Skills/Attributes:**
+ High attention to detail.
+ Strong time management skills.
+ Ability to work in a fast-paced, production-oriented environment.
+ Ability to work well with others within a team environment.
+ High level of reliability and productivity.
+ Excellent communication skills.
**Qualifications:**
+ Minimum of 1 year previous experience in a medical record setting.
+ Must be computer literate; able to use Microsoft Outlook and other Windows-based programs.
+ Minimum typing speed of 40 words per minute.
+ Required to pass an industry related course and exam within six months of hire.
Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
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IT Quality Control Advisor

46202 Indianapolis, Indiana Elevance Health

Posted 8 days ago

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Job Description

**IT Quality Control Advisor**
**Location:** Atlanta, GA; Norfolk, VA; Richmond, VA; Indianapolis, IN; Mason, OH; (preferred). This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
_PLEASE NOTE: This position is not eligible for current or future visa sponsorship._
The **IT Quality Control Advisor** will lead quality assurance activities for multiple projects and manage relationship with IT and business project/ program stakeholders. This individual will also develop testing strategy and master test plan to support testing objectives.
**How You Will Make an Impact:**
+ Manages the relationship with peer in IT and business for system(s) supported.
+ Leads and coordinates all testing within a system area.
+ Plays a leadership role in the design, development, and implementation of testing components.
+ Defines appropriate testing methods to employ to assure developed product conforms to requirements and design.
+ Reviews/Approves all project related test assets for completeness and quality.
+ Collects testing metrics, reports status as defined in test plan with supporting data using JIRA and Confluence.
+ Coordinates with configuration management and release management on releases and test schedules.
+ Creates automation scripts using Playwright/selenium/cypress locust/jmeter postman qtest.
+ Executes tests based on test plan in all environments including production using tools such as SOAP UI, Postman, Browsers, and Perfecto.
+ Ensures all applicable SDLC and testing processes are followed.
+ Manages both onshore and offshore test execution resources for project under test.
+ Accountable for Test Data Management, collection of requirements, evaluation of available data in repositories, ID gaps, and owns test data provisioning tasks.
**Minimum Requirements:**
+ Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of executing application testing and IT product quality experience; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Experience with test automation tools including but not limited to Selenium, Playwright, Cypress Locust JMeter, Postman, qTest, etc. preferred.
+ Experience in all aspects of functional testing across a broad set of technologies, including cloud technology, container based micro services for sub-UI testing, RESTful service testing, thin-client testing (html/Angular), database testing, virtual service stub testing, etc. preferred.
+ Experience with Jira and Confluence.
+ Experience with Java, JavaScript, Python for test automation tasks preferred.
+ Quality Certification, such as CSTE, CSQA, CMST, CSQE strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Quality Control Chemist (Indianapolis)

46262 Indianapolis, Indiana Harba Solutions Inc.

Posted today

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Job Description

part time

Job Responsibilities:

  • Perform qualitative and quantitative chemical analyses using techniques such as HPLC, GC, UV-Vis, FTIR, and titrations.
  • Prepare and standardize reagents, solutions, and buffers.
  • Conduct testing on raw materials, intermediates, and finished products according to approved methods and SOPs.
  • Document all testing activities clearly and accurately in compliance with cGMP and ALCOA+ principles.
  • Interpret and evaluate analytical data, ensuring results meet established specifications.
  • Participate in method validation, equipment calibration, and troubleshooting as needed.
  • Maintain laboratory equipment and ensure proper functioning through routine maintenance and calibration.
  • Assist in investigations of OOS (Out of Specification), OOT (Out of Trend), and deviations.
  • Collaborate with QA, production, and R&D departments to support manufacturing and product release.

Qualifications:

  • Bachelors degree in Chemistry, Biochemistry, Pharmaceutical Sciences, or related field.
  • Minimum 2 years of hands-on experience in a QC laboratory within the pharmaceutical or biotech industry.
  • Proficient in analytical techniques (e.g., HPLC, GC) and good laboratory practices.
  • Solid understanding of cGMP, USP/EP, and FDA regulatory requirements.
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Quality Control Inspection Manager

Fishers, Indiana The Bridger Group

Posted today

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Job Description

Our client is a $3B global building products manufacturer whose North American presence did over $500M in revenue last year with a well-established brand and team! Due to rapid expansion, they are looking to bring on a Quality Manager to lead a team of two direct reports and oversee the development, implementation, and maintenance of the organization’s quality management system in North America. Develop, implement, and maintain quality management system
Establish and enforce quality control processes and procedures br> Bachelor's degree
Hands-on experience with quality management systems
Experience managing supplier quality and compliance programs
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Quality Control / Quality Assurance Team Lead

46201 Indianapolis, Indiana Maximus

Posted 10 days ago

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Job Description

Permanent
Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

This is a Limited Service position . This position is temporary with an expected date of 12/31/2025.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- College courses or degree from an accredited college or university preferred

- Minimum 3 years of related experience required

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements Per Client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any federal student loans.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.00

Maximum Salary

$

33.00

Apply Now

Quality Control / Quality Assurance Admin III

46201 Indianapolis, Indiana Maximus

Posted 10 days ago

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Job Description

Permanent
Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This is a Limited Service position . This position is temporary with an expected date of 12/31/2025.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- College courses or degree from an accredited college or university preferred

- Minimum 3 years of related experience required

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Additional Requirements Per Client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any federal student loans.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.00

Maximum Salary

$

30.00

Apply Now

Logistics and Quality Control Associate

46262 Indianapolis, Indiana George E. Booth Co., Inc.

Posted 13 days ago

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Job Description

George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status

The George E. Booth Co., LLC is a locally-owned and operatedindustrial automation sales company looking to hire their next full-time Logistics and Quality Control Associate. GEB is a majordistributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio and Tennessee.

The ideal candidate will be able to receive, store, ordermaterials for warehouse, stockroom and/or storage while maintaining anorganized working environment. A clean driving record required. This role comeswith a competitive compensation plan and paid overtime as well as excellentbenefits. All candidates must be legally authorized to work in the UnitedStates.

Responsibilities:

• Packand unpack items to be stocked on shelves in stockrooms, warehouse or storageareas.

• Storeitems in an orderly and accessible manner in warehouses, tool rooms, supplyrooms and other areas.

• Examineand inspect stock items for wear or defects, reporting any damage tosupervisors.

• Receiveand count stock items and record data manually or in computer system.

• Markstock items, using identification tags, stamps and electronic marking tools orother labeling equipment.

• Preparecustomer orders to be distributed.

• Keeprecords, information and order details updated in electronic tracking system.

• Keephistorical records and compile reports.

• Allother duties as assigned by supervision.

Requirements:

• Must be willing to travel locally and have a clean drivingrecord

• Minimum 3 years' experience in warehouse

• Strong organizational, logistical and communication skills

• High School Diploma or equivalent required.

Benefits:

Full benefits package, matching 401K, vacation, and paid overtime

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