290 Employee Services Manager Health Care jobs in Philadelphia

**BAYADA Home Health Care** has an immediate opening for a **Client Services Manager** in our **Philadelphia, PA Assistive Care State Programs home care office** .
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
**Responsibilities for a Client Services Manager:**
+ Provide superior customer service and quality home care
+ Focus on managing coordination of client services and emergent scheduling issues
+ Manage your Client Services Manager caseload while proactively growing it
+ Build lasting relationships with clients, referral sources, payors and community organizations
+ Develop strong, communicative relationships with the team
+ Maintain effective fiscal management of your caseload by monitoring metrics
+ Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
**Qualifications for a Client Services Manager:**
+ Bachelor degree is required
+ Prior medical office or home care experience preferred
+ Prior supervisory experience a plus
+ Demonstrated record of successfully taking on increased responsibility (goal achievement)
+ Ambition to grow and advance beyond current position
+ Strong computer skills required (electronic medical record)
+ Excellent communication and interpersonal skills
**Why you'll love BAYADA:**
+ BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
+ **Award-winning workplace** : proud to be recognized by
+ Newsweek's Best Place to Work for Diversity
+ Newsweek's Best Place to Work for Women
+ Newsweek's Best Place to Work (overall)
+ Newsweek's Best Place to Work for Women and Families
+ Glassdoor Best Places to Work
+ Forbes Best Places to Work for Women
+ **Weekly pay**
+ **Work life balance:** Monday-Friday 8:30-5pm hours
+ **AMAZING culture:** we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
+ **Strong employee values and recognition** : we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
+ **Diversity, equity, inclusion, and belonging:** Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
+ **Growth opportunities** : advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
+ **Check out our blog** : **Benefits** : BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
+ To learn more about BAYADA Home Health Care benefits, ( an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.**
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here ( .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

**Specialty/Competency:** International Tax Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 20%
A career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You'll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions.
Our International Tax Services Generalist - Practice Support team advises PwC Client Services team advises clients on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You'll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
+ Develop new skills outside of comfort zone.
+ Act to resolve issues which prevent the team working effectively.
+ Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
+ Analyse complex ideas or proposals and build a range of meaningful recommendations.
+ Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
+ Address sub-standard work or work that does not meet firm's/client's expectations.
+ Use data and insights to inform conclusions and support decision-making.
+ Develop a point of view on key global trends, and how they impact clients.
+ Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
+ Simplify complex messages, highlighting and summarising key points.
+ Uphold the firm's code of ethics and business conduct.
The Opportunity
As part of the ITS Core team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. This role involves leveraging PwC's methodologies and technology resources to deliver exceptional work, cultivating meaningful client relationships, and inspiring your team while upholding PwC's quality standards.
Responsibilities
- Supervise, develop, and coach teams
- Manage client service accounts and drive engagement workstreams
- Independently solve and analyze complex problems
- Develop exceptional deliverables
- Leverage PwC's methodologies and technology resources
- Cultivate meaningful client relationships
- Inspire your team while upholding quality standards
- Implement digitization, automation, and increased efficiencies
What You Must Have
- 4 years of experience
- CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
- A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study
What Sets You Apart
- Knowledge of corporate and partnership taxation
- Experience in international taxation consulting
- Performing quantitative analyzes for tax compliance
- Building and utilizing client relationships
- Managing project workflow and budgets
- Supervising teams and creating trust
- Seeking diverse views for improvement
- Coaching staff with meaningful feedback
- Developing new relationships and selling services
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $99,000 - $266,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Specialty/Competency:** Corporate and Business Strategy
**Industry/Sector:** FS X-Sector
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance.
As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Analyse and identify the linkages and interactions between the component parts of an entire system.
+ Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
+ Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
+ Develop skills outside your comfort zone, and encourage others to do the same.
+ Effectively mentor others.
+ Use the review of work as an opportunity to deepen the expertise of team members.
+ Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Strategy Consulting team, you help companies define and evaluate corporate and business unit strategies and resource portfolios. As a Manager, you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining elevated standards, while enhancing your leadership style to motivate, develop, and inspire others to deliver quality.
Responsibilities
- Lead the development and execution of strategic initiatives
- Guide teams in evaluating corporate and business unit strategies
- Manage client relationships and deliver exceptional service
- Mentor junior staff to enhance their professional growth
- Drive project success through thoughtful planning and oversight
- Inspire and motivate teams to achieve excellence
- Uphold the firm's standards and principles in every engagement
- Identify opportunities for business growth and innovation
What You Must Have
- Bachelor's Degree
- 5 years of experience with a minimum of 7 years of strategy or industry consulting experience
What Sets You Apart
- Master of Business Administration preferred
- In-depth knowledge in Financial Services industry
- Proficiency in corporate and business unit strategies
- Building and maintaining client relationships
- Managing teams and multiple work streams
- Utilizing foundational thinking and analytical approaches
- Designing and conducting market research
- Communicating effectively with senior audiences
- Demonstrating executive presence and trusted advisor status
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Division Technical Services Manager**
**Department:** Tech Services
**Job Status** : Full Time
**FLSA Status:** Salary Exempt
**Reports To:** Regional Food Safety and Regional Manager
**Work Schedule:** Varies
**Amount of Travel Required:** 50-65%
**Positions Supervised:** Technical Services Managers
**WHO YOU ARE:**
**Safety Driven. Observant. Action Oriented. If these words resonate, then consider our Division Technical Services Manager as the position for you. In this role, you will direct priorities for your team to create and maintain food safety and team safety programs to maintain our top spot in the industry. Excited about the potential? So are we - Apply now!**
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
**We protect the food supply by eliminating risks so families everywhere can eat without fear.**
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers?
+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business?
+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together?
+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all?
**WHAT YOU WILL DO:**
**As the Division Technical Services Manager, you will be steering the ship of Technical Services when it comes to all things safety. Job duties include:**
**- Communicate daily with Safety Personnel and Operation Leaders to support food safety and safety consistency throughout all divisions within their assigned region and escalate issues as needed.**
**- Direct priorities for team, approve travel plans, and expense reports for Division Technical Services Managers.**
**- Create and maintain food safety and safety programs to meet or exceed regulatory guidelines.**
**- Within the region, oversee food safety and safety regulatory activity and direct all food safety and safety investigations, to ensure all company policies are followed, and investigations are thorough and to ensure our liabilities are protected. Support other regions as needed.**
**- Build and maintain relationships with Client food safety to ensure acknowledgement and communication of client food safety and safety requirements, participate in client reviews, and communicate regularly with Client food safety and safety.**
**- Monitor and identify weaknesses in the food safety and safety program to implement changes and updates, as necessary.**
**- Evaluate analytical data within your division to identify trends in food safety and throughout the Region.**
**- Initiate corrective actions through the Operational teams as needed to ensure employee food safety and safety excellence is achieved.**
**- Evaluate all training, policies, procedures.**
**- Special Projects and other duties as assigned.**
**YOUR MUST HAVES:**
+ Must be 18 years of age or older.
+ High School Diploma or General Education Degree ("GED").
+ 2 years plus years in a QA / Safety position.
+ 2 or more years of experience in Sanitation.
+ Knowledge of food safety and safety regulations.
**WHAT WE PREFER YOU HAVE:**
+ 3 or more years of people management within compliance/audit teams.
+ Ability to work well within a team, including adherence to core values and dynamic corporate culture.
+ Self-motivated with attention to detail, deadlines, and reporting.
+ Be adaptable to various assignments and non-routine tasks.
**OUR ENVIRONMENT:**
**This position is based in your home office, when not travelling to the corporate headquarters, customer, or plant locations which may require the use of PPE including safety glasses, hardhat, ear protection, and/or other protective equipment/clothing. Walking, standing, sitting, and computer work are all required in this environment. Sitting for extended periods of time when travelling (mostly driving) is also required.**
**WHAT WE OFFER:**
+ Medical & Dental Insurance
+ Basic Life Insurance
+ Registered Retirement Savings Plan
+ Paid Holidays (varies by location)
+ Paid Vacation
+ Employee Assistance Program ("EAP")
+ Training & Development Opportunities
Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
**APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!**

Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Enterprise Operations as a Service practice. We provide a unique transformational attitude towards F&A Business Process Outsourcing. called Finance Operate.
Not to mention make for a pretty fun and meaningful career!
The Team
Our team works with CFO's to solve their most complex and strategic operational challenges by moving from traditional FTE-based BPO services to autonomous processing. We provide a broad range of CFO services ranging from Procure to Pay, Order to Cash, Record to Report, Financial Planning and Analysis. Many of our clients are trying to keep up with competitors by relying purely on their internal talent and tools. We bring billions of dollars in investments with end-to-end solutions focusing on agentic AI to accelerate time to value, reduce the cost to serve, and deliver a world-class customer experience to internal and external customers alike.
Recruiting for this role ends on November 30, 2025
Work You'll Do
As a Manager, you will work in a collaborative and diverse team environment designing, implementing, and operating finance and accounting Operate services to our clients. Deloitte brings world-class operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in but not limited to: Procure to Pay, Order to Cash, Record to Report and Financial Planning and Analysis.
Illustrative activities include:* Work directly with clients during the sales cycle to understand their Operate requirements, including processes organization, and technology landscape.* Support proposal effort, staffing plans and pricing models. Design and architect solutions, transition plans, and ongoing operations policies and procedures.* Manage engagement quality, risk, timelines, and resources during transition and ongoing operations.* Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic ,GenAI and RPA.* Manage select client relationships /stakeholders (internal and external) throughout the engagement.* Contribute to initiatives which drive growth of the practice which include developing eminence, thought ware, and point-of-view materials.* Perform role of mentor and coach to help others achieve their career objectives.
Qualifications
Required:* 10+ years of BPO experience in Finance and Accounting in an environment* 3+ years of experience as the Delivery Lead of a F&A BPO service operation. Scope of delivered services should include operations across multiple Finance functions.
* 2+ years of experience managing a team* Business development experience including sales and RFP response development* Bachelor's Degree* Ability to travel up to 25% based on the work you do and the clients and industries/sectors you serve.* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:* Finance & Accounting experience
* Delivery Lead of a F&A BPO service operation. Scope of delivered services should include operations across multiple Finance functions.
* Transitioning work to offshore delivery centers
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#EPCore
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our client, a renowned leader in the hospitality and tourism sector, is looking for an exceptional Remote Guest Services Manager to join their fully remote operations team. This position is integral to maintaining the high standards of guest satisfaction and operational excellence our client is known for, serving guests globally. While the role is remote, it requires a strong understanding of customer service principles within the **Philadelphia, Pennsylvania, US** hospitality landscape. You will lead a team of remote guest service professionals, ensuring seamless guest experiences and efficient problem resolution.

Responsibilities:

• Lead and manage a team of remote guest service agents, providing coaching, training, and performance management.
• Develop and implement strategies to enhance guest satisfaction and loyalty across all touchpoints.
• Oversee the resolution of guest issues, complaints, and inquiries in a timely and professional manner.
• Monitor service quality metrics and implement continuous improvement initiatives.
• Collaborate with other departments (e.g., Operations, Sales) to ensure a cohesive guest experience.
• Develop and maintain standard operating procedures for guest services.
• Analyze guest feedback and service data to identify trends and areas for improvement.
• Ensure compliance with company policies and industry regulations.
• Manage the scheduling and allocation of remote staff to meet service demands.
• Act as a key point of contact for escalated guest concerns.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 4 years of experience in guest services, customer support, or hotel management, with at least 2 years in a supervisory or management role.
• Proven ability to lead and motivate remote teams effectively.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of hospitality best practices and customer service principles.
• Experience with CRM software and customer service platforms.
• Ability to work independently and manage multiple priorities in a remote environment.
• Passion for delivering outstanding guest experiences.
• Familiarity with the **Philadelphia, Pennsylvania, US** market is a plus.

This is a fully remote position, offering the flexibility to work from anywhere within the US. If you are a dedicated leader passionate about guest satisfaction and the hospitality industry, we invite you to apply.

University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Residential Services Manager, Residential & Hospitality Services
Job Profile Title
Customer Service Assistant Senior
Job Description Summary
The Residential Services Manager (RSM) will have full responsibility for one of twelve Information Centers (IC) in the College Houses and serve as part of a team responsible for the safety, appearance, and overall condition of the building.
This individual will manage a front-line resident and guest services operation serving varied Residential & Hospitality Services (RHS) customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays. The RSM will assist in developing information, communication and customer service delivery strategies for all 12 ICs while promoting a positive image and act as an ambassador to the University. The RSM will be responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
The RSM will also be expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building. The incumbent will have the autonomy and authority to make daily decisions in order to provide better service and to meet the needs of their customers.
Job Description
The RSM is considered University "essential" personnel and is expected to work when normal campus operations are suspended (e.g. inclement weather) or if there is an emergency impacting on-campus residents. In addition, this position will be expected to work outside of regular schedule during peak activity periods (e.g. move-in). To the extent possible, managers will provide timely notice of modified work schedules.
Job Responsibilities
+ Responsible for one of twelve Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building.
+ Manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.
+ Assist in developing information, communication and customer service delivery strategies for all 12 ICs.
+ Promote a positive image of RSM and act as an ambassador to the University.
+ Responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
+ Expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building.
+ Manage a team of student workers (Residential Operations Assistants)
Qualifications & Requirements:
+ High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting, or equivalent combination of education and experience.
+ Has above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of and deep commitment to service excellence and customer focus.
+ Is proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet.
+ Possesses desire to work in a university setting, with students and in a service-oriented organization.
+ Demonstrates the ability to work independently while functioning as part of a team.
+ Experience in hiring, training, supervising and evaluating student staff and/or part-time staff preferred.
+ Must have the ability to work in a fast-paced, high-pressure environment.
+ Ability to function with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously.
+ Possess the ability to make sound professional judgments.
+ Must be dependable and flexible.
+ Must be able to develop good working relationships with colleagues, faculty, staff, and students.
+ Possesses interest in working in a diverse University setting with much student contact.
The successful individual is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.
Working Conditions: Office, Library, Computer room, Alternative work schedules or on-call
Physical Effort: Typically sitting at a desk or table; Standing or walking, bending, crouching, stooping; Occasional lifting 25 - 50 lbs.
About the Department of Residential & Hospitality Services and Residential Services
Residential & Hospitality Services (RHS) is one of 17 departments reporting to the Division of Business Services (BSD). Consistent with the mission of BSD, RHS's underlying philosophy is to provide clients with high quality services in a fiscally responsible manner. RHS is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.
Residential Services is responsible for administering housing-related services to the 12 College Houses and Sansom Place West. Residential Services' on-campus living options span across Penn's 262-acre campus. Residential Services works closely with other partners to provide students and guests with services that support living and learning in the University residences.
Job Location - City, State
,
Department / School
Residential and Hospitality Services
Pay Range
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .
Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
+ Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
+ Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
+ Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
+ Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
+ Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
+ Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
+ Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
+ University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
+ Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
+ Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
+ Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
+ Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: University of Pennsylvania's special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University's commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.

Finance Strategy Manager
Step into a role where you'll help shape the future of finance. As part of our Finance Transformation team, you'll collaborate with Finance and Technology leaders to solve their most complex challenges. Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative, market-driven solutions that reimagine and modernize finance functions, elevate performance, and drive meaningful change across the Finance organization, Finance technology architecture and data, as well as Finance AI. Join us to empower clients to become strategic business partners, manage risk, and unlock new levels of financial and operational excellence.
Recruiting for this role ends on 12/31/25
Work You'll Do:
We are seeking a motivated and analytical Manager to join our Finance Strategy team. The ideal candidate will have a deep understanding of the full Finance function as well as the related operating model structures, strong analytical and communication skills, and experience in the intersection of technology, process design, and change management. In this role you will support strategic business transformation initiatives, help develop governance structures, assist in implementing new capabilities, and contribute to optimizing functional processes using leading technologies.
You will be responsible for leading Finance Strategy projects and cultivating enterprise agility to ensure transformations are anchored in, and unlock, value. As a Manager you will also play a key role in developing client relationships, mentoring teams, and contributing to practice growth.
Key areas of focus include:
+ Client Engagement & Delivery
+ Strategic Financial Analysis
+ Solution Development
+ Team Leadership & Development
+ Stakeholder Management
+ Business Development
Manager Responsibilities Include:
+ Provide service excellence by identifying key client business issues
+ Determine client needs by supplementing the standard assessment techniques and tools with innovative approaches
+ Evaluate and validate analysis and develop recommendations for the client in the context of the overall engagement.
+ Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.
+ Participate in the development and presentation of proposals for business development activities.
+ Lead small engagements or components of large, complex engagements.
The Team:
Our Finance Strategy offering acts as the gateway to the evolving CFO agenda, guiding executive clients in reimagining organizational capabilities through deep finance expertise. From operations to business partnering, we deliver trusted, efficient, and value-centric outcomes for global enterprises. Our services include strategy development, road mapping, strategic PMO, enterprise value creation, and finance automation and innovation.
Required Qualifications:
+ Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field
+ 8+ years' of relevant experience working in finance, accounting, consulting (large or boutique), advising CFOs on one or more of the following areas:
+ Finance Transformation
+ Finance Technology and Architecture Strategy, Data and AI
+ Capital Strategy
+ Cost Optimization
+ Process Improvement and Optimization
+ Service Delivery and Operating Model Design and Implementation
+ Led or managed teams and change initiatives (especially in a project management role)
+ Record of consistent career progression with increasing levels of responsibility
+ Developed and executed a vision for a Finance organization, leading at least 2 large-scale transformation projects (including finance process redesign, service delivery model development, and technology implementations)
+ Implemented at least 1 Finance in a Digital World technology (e.g., robotic process automation, predictive analytics, or visualization tools) within a finance function
+ Supported or managed 2 or more workstreams in transformation projects, with all major milestones delivered on time and within scope
+ Led project planning, execution, and reporting for projects with budgets exceeding $500,000, including preparing at least 10 presentations or reports for senior client leadership (CFO, Head of Corporate Finance, CTO, etc.) annually Demonstrated proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Access) by preparing 10+ client deliverables or reports per year Reside within commuting distance to one of Deloitte's consulting offices
+ Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Qualifications:
+ Advanced degree in business (e.g., MBA) from a top-tier program
+ Experience with budgetary responsibilities for projects or resources exceeding $50,000
+ Ability to understand and communicate how business model changes impact finance organizations
+ Demonstrated strategy, transformation, and technology fluency, with experience leading cross-functional teams (Finance, Supply Chain, HR, IT)
+ Experience developing proposals and delivering programs with multiple workstreams and teams of 10+ members (e.g., IT, PMO, change management, process re-engineering, organizational redesign)
+ Deep understanding of Order to Cash, Procure to Pay, Record to Report, Accelerate Close Cycles, and business partnering across people, process, and technology
+ Experience developing digital solutions (predictive planning, scenario-based models, ERP, process automation, analytics, visualizations); led at least 1 benchmarking study for finance service delivery models
+ Experience with finance technology systems and cloud platforms (e.g., SAP, Oracle, Workday, Anaplan, OneStream), data analytics tools (e.g., Power BI, Tableau), and basic AI/ML concepts
+ Ability to partner and collaborate effectively with internal stakeholders and external clients
+ Superior critical thinking, analytical, and problem-solving skills
+ Exceptional interpersonal, teambuilding, and communication skills
+ Ability to build consensus and foster change in ambiguous settings
+ Commitment to personal and professional growth
+ Sense of responsibility to self, team, and client
+ Outstanding integrity, initiative, creativity, and passion
+ Strong problem-solving and troubleshooting skills with mature judgment
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 144,200- 265,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

**Specialty/Competency:** Domestic Tax Compliance
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 20%
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.
Those in tax compliance at PwC will focus on validating clients' compliance with tax laws and regulations. You will review and analyse financial data, prepare and file tax returns, and assist businesses in meeting their tax obligations while minimising risks of non-compliance.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Analyse and identify the linkages and interactions between the component parts of an entire system.
+ Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
+ Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
+ Develop skills outside your comfort zone, and encourage others to do the same.
+ Effectively mentor others.
+ Use the review of work as an opportunity to deepen the expertise of team members.
+ Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Wealth Management Tax Services team you are going to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you are going to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. Additionally, you are going to be responsible for leveraging team strengths, managing performance to deliver on client expectations, and embracing technology and innovation to enhance your delivery.
Responsibilities
- Manage client service accounts and lead engagement workstreams
- Supervise and mentor teams to produce exceptional outcomes
- Independently tackle and resolve intricate problems
- Leverage team capabilities to meet client needs
- Integrate technology and innovative methods into service delivery
- Drive efficiency through automation and digital solutions
- Assure quality and adherence to project timelines
- Encourage continuous improvement and professional development
What You Must Have
- Bachelor's Degree in Accounting
- 4 years of experience
- CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
- Job seekers need to demonstrate that the minimum requirements are met for CPA licenture per respective state regulations.
What Sets You Apart
- Reviewing Fiduciary Income tax returns
- Reviewing in-depth 1099s
- Responding to client requests for copies of 1099s, K-1s, and trust returns
- Preparing clear written and verbal business communication
- Utilizing problem-solving skills for troubleshooting and creative solutions
- Identifying, researching, and documenting tax issues
- Organizing and managing multiple tasks in a professional tax services environment
- Innovating through new and existing technologies
- Working with large, complex data sets to build models and leverage data visualization tools
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
The salary range for this position is: $99,000 - $266,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: