64 Geek Squad Technicians jobs in Burnsville

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

Securitas Technology, a part of Securitas, is a world-leading provider of integrated security solutions dedicated to enhancing safety and security for businesses of all kinds. With a team of more than 13,000 professionals across 40 countries, we strive every day to ensure a secure environment for our clients while delivering an unparalleled client experience. Our mission is powered by our people, expertise, and technology in health, safety, and security services.

POSITION SUMMARY:

As a Technical Support Specialist, you will play a vital role in overseeing and processing new alarm installations using various software systems. Your main responsibilities include providing expert technical support to field technicians and clients by diagnosing programming issues and analyzing incoming data. The ability to prioritize tasks and manage multiple responsibilities is essential in this role.

ESSENTIAL FUNCTIONS:

• Support field technicians in installing alarm systems by programming various alarm panels.

• Conduct system tests alongside technicians and clients.

• Verify alarm programming to ensure accurate responses and essential operation of alarm functions.

• Test equipment with clients or Securitas field associates to confirm proper operation.

• Utilize multiple software applications to manage essential data uploads and downloads for alarm program boards.

• Edit and maintain video router information accurately.

• Document zone descriptions and instructions into the MAS system after onsite testing.

• Handle incoming customer calls to activate pending install accounts and confirm dispatch instructions.

• Manage cellular account information and coordinate service calls to field technicians as needed.

• Follow up on long-standing pending installation accounts by consulting with sales representatives, clients, and field technicians.

• Process remote programming requests for alarm panels and communicate costs for customer options.

• Assist customers with arming, disarming, and pin number changes via phone.

• Troubleshoot programming issues for field technicians and clients, including report functionalities.

• Handle confidential documentation and electronic correspondence responsibly.

ADDITIONAL RESPONSIBILITIES:

• Input and process contracts within the MAS system following the C.A.R.E team’s operations.

• Organize files electronically in the new file retention system.

• Respond to alarm signals from various systems, ensuring accurate documentation and response for historical records, including dispatching necessary services.

• Perform after-hours database functions as necessary.

• Contribute to additional projects and monitor internal systems to ensure responsiveness to alarm activities.

• Uphold UL & ULC requirements for security facilities.

• Maintain organized records related to customer accounts and correspondence for compliance.

• Participate in team meetings, providing constructive feedback to management.

• Exhibit a positive, professional attitude and foster teamwork among associates.

• Assist in other operational functions as required to ensure the organization runs smoothly.

Our ideal candidate will have:

• A high school diploma or equivalent; an associate's degree is preferred.

• 3-5 years of relevant work experience.

• Strong skills in process documentation, project management, and task prioritization.

• Familiarity with various software systems including MAS, Bosch RPS, Honeywell COMPASS, and others.

• Outstanding customer communication abilities.

Securitas offers a comprehensive benefits package including:

• Opportunities for annual merit pay increases.

• Paid company training programs.

• Medical, Dental, Vision, and Life Insurance coverage.

• Company-paid short and long-term disability.

• 401K plan with a 60% match up to 6% of salary.

• Paid vacation, holidays, and sick time.

• Educational assistance programs.

• Exceptional growth opportunities.

• A wide range of employee discounts on travel, equipment, and more!

We are proud to be an equal opportunity employer committed to fostering a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are exemplified by our employees every day as they serve our customers and the communities we protect.

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

We are a growing technology company based in Bloomington, Minnesota that offers team members opportunities to work on innovative technology, in a supportive, transparent culture.

The Company:
Getac Video Solutions (GVS) is a fiercely innovative technology company that provides video capture, evidence management, rugged hardware and robust software solutions for public safety and military.

• Our technology allows for increased transparency and accountability.
• We believe in making a difference every day.
• We offer low health care premiums with strong coverage, 401(k) plan, paid time off programs, gym and fitness discounts, free-covered parking.

The Position:

We are looking for a for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain professional and friendly relationships with customers
• Provide exceptional customer service support and assistance to clients.
• Communicate with clients using phone and email correspondence to resolve issues.
• Troubleshoot complicated hardware and software issues.
• Perform troubleshooting in a live production environment.
• Organize, maintain, and update CRM ticketing system.
• Work as needed to fulfill caseload requirements which may include on-call duties.
• Assist in service duties as necessary
• Field customer questions about general functionality and usage of the software systems.
• Validate customer reported issues in a professional manner.
• Provide appropriate solution/escalation based on analysis of customer reported issues.

Required Education and Experience

• ***2+ years software/hardware technical support experience is required.
• Strong verbal and written communication skills are required.

Preferred Education and Experience

• Network IT experience is preferred.
• Experience with Windows Server (OS, Networking) environment is required.
• Experience working with Law Enforcement/Military
• Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS.
• Experience with wireless/wired networking and VPN solutions is a plus.
• Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, at one of the following shift times.

3pm - 11am

4pm - 12am

12am - 8pm

Travel

This position requires minimal travel.

About you:

• You are legally authorized to work in the United States on a full-time basis.
• You live within a commutable distance of our Bloomington, MN office.
• You enjoy working in an entrepreneurial environment and take ownership of your work.
• You have strong verbal and written skills.
• You are innovative, creative, and a problem solver.

The Location:

GVS is based in Bloomington, Minnesota. This is a great place to work because we are close to public transportation, restaurants, onsite building access to a free gym, free covered parking, and café.

Why Should You Apply?

• Entrepreneurial culture locally, but part of a global company
• Great Benefits, interesting work that makes a difference in our communities.
• Engaging, supportive culture – we have FUN!

*No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

GetWireless is the leading Value-Added Distributor of cellular solutions that connect the Internet of Things. We are looking for passionate individuals to join our team!

Position overview:

We are looking for a Technical Support Specialist based out of our Eden Prairie, Minnesota location, who is an energetic team player capable of technically supporting customers regarding cellular gateways and routers. The environment is fast paced and requires the successful candidate to be passionate about customer satisfaction, responsive to changes, self-motivated and driven with a high regard for quality.

Must be able to work hours: 10am - 7pm

Responsibilities:

• Provide courteous, knowledgeable technical support to GetWireless customers regarding cellular gateways and routers, and applicable enterprise management systems
• Document all customer support activities in the GetWireless customer support ticketing system
• Thorough follow-up with customers on status of their challenges and verification of problem resolution and satisfaction
• Provide pre-sales support to GetWireless customers demonstrating product functionality and collaborating with Sales and the customer to determine the best product for their need
• Execute task requests to the Technical Support group and provide feedback when requests require clarification or requested completion dates are at risk
• Follow customer support and reverse logistics documentation
• Assemble and Configure Cellular Gateways and Modems per written instructions, including installing SIM cards, expansion cards and updating firmware and configuration files
• Assemble Coaxial Cables to customer order specifications by cutting cable to specified lengths and installing specified cable connectors
• Work effectively in a fast-paced environment

• 2-year degree or equivalent work experience in IT networking with exposure to cellular data technologies
• Solid knowledge base of cellular networks / working knowledge of IP Networking Technology
• Experience or ability to learn configuring of all GetWireless supported products including cellular gateways and routers
• Ability to technically support customers in a calm and professional demeanor achieving excellent customer satisfaction
• Excellent communicator using proper grammar and spelling when speaking and writing
• PC skills at an intermediate knowledge level for Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Project
• Ability to use CRM tools

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Occasionally required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually quiet
• The employee must occasionally lift and /or move more than 15 pounds

• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

We are a growing technology company based in Bloomington, Minnesota that offers team members opportunities to work on innovative technology, in a supportive, transparent culture.

The Company:

Getac Video Solutions (GVS) is a fiercely innovative technology company that provides video capture, evidence management, rugged hardware and robust software solutions for public safety and military.

• Our technology allows for increased transparency and accountability.

• We believe in making a difference every day.

• We offer low health care premiums with strong coverage, 401(k) plan, paid time off programs, gym and fitness discounts, free-covered parking.

The Position:

We are looking for a for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain professional and friendly relationships with customers

• Provide exceptional customer service support and assistance to clients.

• Communicate with clients using phone and email correspondence to resolve issues.

• Troubleshoot complicated hardware and software issues.

• Perform troubleshooting in a live production environment.

• Organize, maintain, and update CRM ticketing system.

• Work as needed to fulfill caseload requirements which may include on-call duties.

• Assist in service duties as necessary

• Field customer questions about general functionality and usage of the software systems.

• Validate customer reported issues in a professional manner.

• Provide appropriate solution/escalation based on analysis of customer reported issues.

Required Education and Experience

• 2+ years software/hardware technical support experience is required.

• Strong verbal and written communication skills are required.

Preferred Education and Experience

• Network IT experience is preferred.

• Experience with Windows Server (OS, Networking) environment is required.

• Experience working with Law Enforcement/Military

• Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS.

• Experience with wireless/wired networking and VPN solutions is a plus.

• Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, at one of the following shift times.

3pm - 11am

4pm - 12am

12am - 8pm

Travel

This position requires minimal travel.

About you:

• You are legally authorized to work in the United States on a full-time basis.

• You live within a commutable distance of our Bloomington, MN office.

• You enjoy working in an entrepreneurial environment and take ownership of your work.

• You have strong verbal and written skills.

• You are innovative, creative, and a problem solver.

The Location:

GVS is based in Bloomington, Minnesota. This is a great place to work because we are close to public transportation, restaurants, onsite building access to a free gym, free covered parking, and café.

Why Should You Apply?

• Entrepreneurial culture locally, but part of a global company

• Great Benefits, interesting work that makes a difference in our communities.

• Engaging, supportive culture – we have FUN!

*No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Join to apply for the Technical Support Engineer role at Perforce Software Join to apply for the Technical Support Engineer role at Perforce Software Get AI-powered advice on this job and more exclusive features. This range is provided by Perforce Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $56,350.00/yr - $9,600.00/yr Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Manager, Technical Support-US, for Puppet at Perforce is searching for a Technical Support Engineer to join the team. Will solve cases by reproducing them in environments like the customer’s. Successful applications will log bugs and feature requests, participate in ad hoc teams assembled to address specific product or customer escalations. They will also have regular input into technical debt prioritization. This position will support our Puppet by Perforce brand. At Puppet by Perforce, we're committed to exceptional service and our customers' success. We're hiring a customer-focused Support Engineer who believes in fantastic service, systems automation, cloud, infrastructure as code, and efficiency. Responsibilities: Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. May be required to support additional products/brands as required. Able to participate in the on-call rotation. Requirements: Bachelor’s Degree in CS or equivalent Knowledge and use of the application of software tools Basic networking experience Experience in customer technical support or customer-facing role Excellent interpersonal skills Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Comfortable writing code in object-oriented scripting languages A working knowledge of the SDLC and an understanding of continuous integration and delivery Experience with CI/CD and automation and other configuration management tools Familiar with source control systems such as Git Able to read and understand scripting, programming code logic, and complex log file output You enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack. Skilled at analysis techniques and procedures, including consulting with customers, to determine if system requirements are met Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please click here for: EOE & Belonging Statements | Perforce Software Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Perforce Software by 2x Get notified about new Technical Support Engineer jobs in Minneapolis, MN . Minneapolis, MN $200,000.00-$3 0,000.00 2 weeks ago Minneapolis, MN 94,000.00- 160,000.00 2 weeks ago Network Engineer (Direct Hire and Local to Minnesota Only) St Paul, MN 130,000.00- 140,000.00 1 week ago Greater Minneapolis-St. Paul Area 2 weeks ago Staff Field Application Engineer, Medical Business Unit Minneapolis, MN 129,600.00- 194,400.00 3 days ago Senior Network Engineer - Remote in MN or WI Plymouth, MN 89,800.00- 176,700.00 3 months ago Software Engineer II, Backend (Identity Decisioning) We’re unlocking community knowledge in a new way. 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