What Jobs are available for Geek Squad Technicians in Chicago?

**Job Description**
**Join a Team that's Shaping the Future of IT Support**
At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Remote Initial Support Analyst, you'll play a critical role in providing **Tier 1** analysis and support for zero client, thin client, thick client, desktop, laptop, and high-performance end-user computing services and peripheral devices. You'll work closely with our team to ensure seamless delivery of IT services, utilizing existing, Government-owned devices to the maximum extent practicable.
Your day-to-day responsibilities will include managing the logistics of developing and deploying integrated solutions, ordering, operating, maintaining, and transporting assets. You will also provide basic print services for all identified devices, operate, install, configure, and maintain printer devices, and coordinate and track end-user and common device service handoffs. As a technical expert, you will exercise considerable latitude in determining objectives and approaches to assignments.
By joining our team, you will have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. Our company values innovation, teamwork, and customer satisfaction, and we are committed to providing a supportive and dynamic work environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage you to apply.
+ Experience with printer devices, including installation, configuration, and maintenance
+ Strong project management skills, with the ability to lead projects and teams
+ Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
+ Experience with ServiceNow, JIRA and similar
**Location Requirement**
The successful candidate must be located within 50 miles of Chicago, IL, Detroit, MI, Rock Island, IL, San Francisco, CA.
#Castle-Net
**Required Education, Experience, & Skills**
**Required Education, Experience, & Skills**
+ Bachelor's degree in Computer Science, Information Technology, or related field
+ 8 years of experience in IT support, with a focus on end-user computing services and peripheral devices
+ Applies extensive expertise, and has full knowledge of other related disciplines
+ Work is performed with some direction, but with considerable latitude in determining objectives and approaches to assignment
+ Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
+ Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
**Technical Skills:**
+ Experience with IT service management frameworks (e.g., ITIL)
+ Knowledge of network protocols and architectures (e.g., TCP/IP, DNS, DHCP)
+ Familiarity with virtualization technologies (e.g., VMware, Citrix)
+ Experience with remote access and service capabilities
**Certifications:**
+ MCSA, VCP or similar industry certification
**Preferred Education, Experience, & Skills**
+ **Education:**
+ Master s degree in information technology, Cybersecurity, Data Science, Information Systems, Computer Science, or related field.
+ **Certifications:**
+ MCSA, VCP or similar industry certification
+ **Experience:**
+ Experience with cloud-based solutions, including AWS, Azure, and/or Google Cloud.
+ Configuration Management/Document Management.
+ Experince withServiceNow and JIRA
**What We Offer:**
+ **Competitive Salary and Benefits:**
+ Competitive salary and benefits package.
+ **Professional Development:**
+ Opportunity to work with a dynamic team in a fast-paced environment.
+ Professional development and growth opportunities.
**Pay Information**
Full-Time Salary Range: $ - $
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**Level 2 Technical Support Analyst**
** BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

**Job Description Summary**
The Technical Support Engineer I (TSE I) delivers exceptional customer satisfaction through Service Excellence by providing remote and on-site technical support to Field Engineers (FEs), Client Service Technicians (CSTs), and customers. This position serves as the primary HL7 technical resource for service-related escalations within Patient Care Solutions (PCS) products, including CARESCAPE Gateway.
You will handle multiple service requests, provide after-hours support, and collaborate cross-functionally to drive timely issue resolution. The ideal candidate holds a Cloverleaf Level 1 certification and is proficient in Windows and Linux operating systems.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for PCS products.
+ Assist FEs, CSTs, and customers in troubleshooting and resolving system issues.
+ Follow GE HealthCare's escalation processes and collaborate with engineering teams to implement timely corrective actions.
+ Use the Gameplan tool to improve service effectiveness and productivity.
+ Act as a field advisor during new product introductions and process improvement initiatives.
+ Collaborate with Modality/Service Engineering and Product Teams to drive product quality, improve serviceability, and resolve formal customer escalations.
+ Train and mentor FEs and TSEs to ensure technical and customer support skills are current and aligned with business needs.
+ Support customers across time zones, including occasional after-hours assistance.
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
+ Maintain and expand modality knowledge, complete all technical training and retain proficiency on related PCS tools.
+ Work a standard schedule of **Monday-Friday, 8:00 AM-6:00 PM EST** , participation in an **on-call rotation** .
**Required Qualifications**
+ Bachelor's degree in Computer Engineering, Electrical Engineering, IT, or a related field.
+ Minimum of 3 years of HL7 experience.
+ Cloverleaf Level 1 certification required.
+ Experience with Cerner, Epic, or Meditech integrations and ADT interfaces.
+ Proficiency in Windows and Linux operating systems.
+ Legal authorization to work in the U.S. is required. GE HealthCare does not sponsor individuals for employment visas for this role.
**Preferred Qualifications**
+ Cloverleaf Level 2 or 3 certification.
+ Experience with SQL databases and VM integration.
+ Familiarity with GE HealthCare Patient Care Solutions (PCS) products.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-BI1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For U.S. based positions only, the pay range for this position is $104,000.00-$156,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: January 27, 2026

Job Description
The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.
Job Responsibilities:
Provide technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist with the setup and deployment of new starters and equipment.
Maintain accurate records of issues and resolutions in the help desk ticketing system.
Collaborate with other IT team members to resolve complex issues.
Educate users on basic IT practices and troubleshooting techniques.
Ensure compliance with company IT policies and procedures.
Travel to other offices within the organization to provide onsite support as needed.
Coordinate with local IT teams to ensure consistent support across all locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Bachelor's degree in computer science or a related field with 5 years of related experience.
Licenses & Certifications: CompTIA A+ Certification is preferred.
Strong knowledge of Windows and Microsoft Suite.
Familiarity with remote desktop applications and support desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail. Insurance Industry Experience

**Job Description Summary**
The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues.
This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families.
This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for **Philips MR** products **Intera, Achieva, Panorama, Ingenia** product families plus **Workstations.**
+ Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
+ Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain "field advisor" status.
+ Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
+ Utilize "Gameplan" tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
+ Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
+ Support Material and Purchased Service cost improvement initiatives for the modality.
+ Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
+ Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
+ Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
+ Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
+ Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
+ Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
+ Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.
**Required Qualifications**
+ High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
+ Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of **Philips** **MR** systems.
+ Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
+ Must have and maintain a valid Driver's License.
+ Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Desired Qualifications:**
+ 2 or 4 year degree in an Engineering discipline.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Ability to stay calm in pressurized situations and coach people through solving problems.
+ Exceptional teamwork, verbal, and written communication skills.
+ Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
+ Demonstrated successful history of technical problem solving and resolution supporting **Philips** **MR** equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
+ Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking.
+ Experience with **Philips** applications, Web applications, and the Microsoft suite of products.
+ Strong customer service skills.
+ Highly motivated team player.
+ Prior project or technical leadership experience.
+ Training skills.
+ Networking certification, or related networking experience.
+ Basic financial analysis abilities.
+ Lean / Six Sigma Certified.
+ Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: December 29, 2025

**Job Description Summary**
The Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FEs), Client Service Technicians (CSTs), and Customers experiencing system performance issues. This position is the technical resource for service-related escalations regarding Patient Care Solutions (PCS) products.
This is a remote role where you will work out of your home office. The successful candidate will need the ability to support customers in the Eastern Time Zone, M-Fri 8am - 6pm with on call rotation.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for Patient Care Solutions products such as Monitoring Platforms and Patient Care Infrastructure.
+ Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
+ Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
+ Utilize "Gameplan" tool to drive Service effectiveness.
+ Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
+ Within project engagement, act as a change agent/ field ""advisor"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
+ Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
+ Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
+ PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
+ Travel to customer sites and support installations, FMIs and customer escalations (CSOs).
+ Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy PCS products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required.
+ **Ability to work M-F 8am-6pm EST with on call rotation**
**Required Qualifications**
+ Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent internally or external to GE with regards to the repair and maintenance of patient monitoring systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems; OR
+ High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment; OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
+ Must have consistently performed as a Field Engineer II, Field Engineer III or Biomedical Technician II or III or the equivalent external to GEHC for a period of 5 years before consideration.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Desired Qualifications:**
+ Networking/Routing knowledge preferred.
+ Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
+ Knowledge and experience using Common Service Desktop, troubleshooting, CRM and other remote tools.
+ Ability to stay calm in various customer support situations.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: December 29, 2025

Our client is actively recruiting a dedicated and knowledgeable Technical Support Specialist to join their thriving Customer Service & Helpdesk team in **Chicago, Illinois, US**. This hybrid role offers a blend of in-office collaboration and remote flexibility, supporting a diverse range of clients with their technical inquiries. The ideal candidate will possess exceptional problem-solving skills, a patient demeanor, and a strong aptitude for understanding and explaining complex technical issues in a clear and concise manner. You will be the first point of contact for customers facing challenges with our client's products and services, providing timely and effective resolutions. This involves troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support when necessary. A commitment to delivering outstanding customer experiences is paramount. The role requires the ability to manage multiple support tickets simultaneously, prioritize urgent requests, and maintain accurate documentation of all interactions and resolutions. You will also contribute to the development of support documentation, FAQs, and knowledge base articles to empower users and fellow support staff. **Key Responsibilities:**

• Provide high-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
• Diagnose and resolve customer technical problems efficiently and effectively.
• Guide users through problem-solving processes and provide clear instructions.
• Escalate unresolved issues to appropriate departments or senior technical staff.
• Document all support interactions, resolutions, and customer feedback in the CRM system.
• Create and maintain knowledge base articles, FAQs, and user guides.
• Identify recurring technical issues and suggest improvements to products or services.
• Assist with user account management and system access.
• Contribute to team efforts by sharing knowledge and best practices.
• Stay current with product updates and technological advancements relevant to the support function.

**Qualifications:**

• Proven experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS), common software applications, and network fundamentals.
• Excellent communication, interpersonal, and active listening skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in using support ticketing systems and CRM software.
• Problem-solving and analytical thinking skills.
• Ability to manage time effectively and multitask in a fast-paced environment.
• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Experience with remote support tools is advantageous.
• A customer-centric mindset with a passion for helping others.

Join our client's team and contribute to their commitment to excellent customer service in **Chicago, Illinois, US**.

Our client is seeking a skilled and customer-focused Technical Support Lead to manage their support operations and guide a team of technical support specialists in Chicago, Illinois, US . This role is crucial for ensuring customer satisfaction by providing timely and effective resolution of technical issues across various platforms and products. You will be responsible for leading the daily operations of the support team, including ticket management, issue escalation, and quality assurance. Key duties involve troubleshooting complex technical problems, developing and maintaining support documentation (knowledge base articles, FAQs), and training support staff on new products and procedures. The ideal candidate will possess strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a deep understanding of IT systems and software. You will also be involved in identifying trends in customer issues and providing feedback to product development and engineering teams. This position requires leadership experience, the ability to motivate a team, and a commitment to delivering outstanding customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with several years of experience in technical support, with at least one year in a lead or supervisory role. Experience with CRM software and ticketing systems is essential. We are looking for an individual who can manage multiple priorities, work under pressure, and contribute to a positive and efficient support environment. This is an exciting opportunity to shape the technical support experience for our client's users.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their team in **Chicago, Illinois, US**. This role is crucial in providing timely and effective technical assistance to end-users, ensuring minimal disruption to their workflow. The ideal candidate will have a strong understanding of IT systems, hardware, and software, coupled with excellent problem-solving abilities and a passion for customer service. You will be responsible for diagnosing and resolving technical issues reported by users, escalating complex problems to senior support staff when necessary, and documenting solutions. This involves troubleshooting a wide range of issues, including software installation and configuration, network connectivity problems, hardware malfunctions, and account management. You will also play a role in user training, developing support documentation, and contributing to the continuous improvement of IT support processes.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Guide users through step-by-step solutions for technical problems.
• Escalate unresolved issues to appropriate IT teams.
• Create and maintain IT support documentation and knowledge base articles.
• Assist with user account management and access control.
• Participate in user training sessions.
• Contribute to proactive IT problem prevention.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work effectively in a team environment.
• Experience with IT ticketing systems is a plus.

This hybrid role requires a combination of on-site presence at our **Chicago, Illinois, US** office and remote work flexibility.

Our client, a leading provider of enterprise software solutions, is looking for a proactive and skilled Technical Support Lead to manage their remote support operations. This role is essential for ensuring timely and effective technical assistance to a global customer base, fostering client satisfaction and retention. The ideal candidate will possess extensive experience in technical support, a strong understanding of software troubleshooting, and excellent leadership capabilities. As a Technical Support Lead, you will be responsible for guiding a team of support engineers, prioritizing and escalating issues, developing support documentation, and contributing to the continuous improvement of support processes. You will work closely with product development and quality assurance teams to relay customer feedback and identify systemic issues. This position requires a deep technical aptitude, excellent problem-solving skills, and the ability to communicate complex technical information clearly to both technical and non-technical audiences. You will play a crucial role in establishing and maintaining high standards for support response times, resolution quality, and overall customer experience. Experience with ticketing systems, remote access tools, and various operating systems is critical. This is a fully remote position, offering the flexibility to work from anywhere. Join a collaborative team that values innovation, customer service, and professional development. If you are passionate about technology and dedicated to providing exceptional support, this is the opportunity for you.
Responsibilities:

• Lead and mentor a team of technical support engineers.
• Manage incoming support requests, prioritize, and assign tickets to team members.
• Ensure timely and effective resolution of customer technical issues.
• Develop and maintain comprehensive support documentation, knowledge base articles, and FAQs.
• Troubleshoot and diagnose software and hardware issues across various platforms.
• Collaborate with engineering and product teams to identify and resolve bugs and enhance product functionality.
• Monitor support performance metrics and implement strategies for improvement.
• Provide escalation support for complex technical challenges.
• Train new support team members on products and procedures.
• Contribute to the continuous improvement of support processes and tools.
• Communicate technical solutions to customers in a clear and understandable manner.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience troubleshooting complex software issues.
• Strong understanding of operating systems (Windows, macOS, Linux) and network protocols.
• Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.