Hospice Patient Care RN Manager
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**Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.**
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.
**As a Hospice Patient Care Manager, You Will:**
+ O versee and direct patient care services to ensure the delivery of high-quality hospice care
+ M anage visit scheduling, including reassigned, missed, declined, or rescheduled visits-making decisions based on clinical judgment and priority
+ T riage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
+ L ead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
+ S erve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
+ E nsure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
+ S upport performance improvement initiatives, quality assessments, and operational efficiencies within your location
**About You**
**Qualifications - What You'll Bring:**
+ Current RN license in the state of employment
+ Graduate of an accredited nursing program
+ Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
+ Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
+ Knowledge and compassion for terminally ill patients and their families
+ Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
+ Strong interpersonal, organizational, and leadership skills
+ Competency in clinical documentation and technology systems
**Preferred Qualifications (Not Required):**
+ Bachelor of Science in Nursing (BSN)
+ Previous leadership, team management, or supervisory experience in hospice or home health
+ Familiarity with EMR systems and telehealth platforms
+ Certification in Hospice and Palliative Nursing (CHPN)
**We Offer**
**Benefits for All Associates (Full-Time, Part-Time & Per Diem):**
+ Competitive Pay
+ 401(k) with Company Match
+ Career Advancement Opportunities
+ National & Local Recognition Programs
+ Teammate Assistance Fund
**Additional Full-Time Benefits:**
+ Medical, Dental, Vision Insurance
+ Mileage Reimbursement or Fleet Vehicle Program
+ Generous Paid Time Off + 7 Paid Holidays
+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
+ Free Continuing Education Units (CEUs)
+ Company-paid Life & Long-Term Disability Insurance
+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
**Ready to Join a Team That Cares?**
Apply today and help us lead the way in delivering hospice care that truly matters.
**Legalese**
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet state specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
Related Job Titles
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ReqID:
Category: Single Site Ops and Clinical Leadership
Position Type: Full-Time
Company: Heartland Hospice
Patient Care Coordinator
Posted today
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The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
Essential Responsibilities:
+ Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission.
+ Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family.
+ Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan.
+ Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements.
+ Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients.
+ Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days.
+ Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required.
+ Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab.
+ Timely identification, recording, and escalation of delays in care and barriers to discharge. Provide solutions to correct delays and recognize systemic patterns that require corrective action.
+ Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge.
+ Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements)
+ Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators.
+ Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor.
+ Consistently work cooperatively with patients, patients representatives, facility staff, physicians, consultants, and ancillary service providers.
Approved for UM Cap Region but FTE reallocated for Doctors Hospital
Holidays and every other weekend.
Basic Qualifications:
Experience
+ Minimum of one (1) year in an acute medical/surgical/ED or critical care nursing area.
Education
+ Associate Nursing degree required.
License, Certification, Registration
+ This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
+ Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire
OR
+ Compact License: Registered Nurse within 6 months of hire
+ Registered Nurse License (District of Columbia) within 6 months of hire
+ Basic Life Support
Additional Requirements:
+ Experience using an electronic medical record system
+ Some awareness or knowledge of health/care reimbursement systems (Medicare Advantage, Commercial payer, Medicaid and CMS regulatory rules)
+ Annually: Successful completion of PCC Assessment of Critical Skills, Passing score on inter-rater reliability.
+ Must be able to effectively communicate with physicians, members and their family or representatives, and hospital staff.
+ Ability to work independently and apply critical thinking skills for problem solving and decision making.
+ Adheres to KP Employees Handbook and facility policies and procedures.
+ Must have excllent time management skills to develop organized work processess in a high-volume envirornment with rapidly changing priorities.
+ Intermediate computer skills (Microsoft Office Suite proficiency).
+ Ability to tolerate and cope with ambiguity.
+ Ability to pormote teamwork and to work effectively as a team member.
+ Excellent verbal and written communication skills.
+ Ability to interact/communicate effectively with key internal and external stake holders.
+ Provide excellent customer service to promote excellence in the patient experience.
Preferred Qualifications:
+ Recent acute care, case management, or home health experience preferred.
+ BSN preferred.
COMPANY: KAISER
TITLE: Patient Care Coordinator
LOCATION: Lanham-Seabrook, Maryland
REQNUMBER:
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Patient Care Coordinator
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