322 Grocery Store Positions jobs in Tampa

Regional Service Assistant-HVAC Division

Tampa, FL

"24/7 MaintenX, We keep business running"

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair. This position is an entry level position. This position will perform a wide range of administrative and office support activities for the HVAC team. Candidates should feel comfortable both in a team environment and working independently. Communicate both written and verbally with customers and subcontractors. This position will report to the Regional Service Manager and assist in any special projects as needed.

At MaintenX, our customers rely on us to keep their business running, as a Regional Service Assistant you are an integral part of ensuring that we meet and exceed this expectation. In this critical support role, the Regional Service Assistant will be trusted to use their experience and knowledge to provide excellent customer service.

Job Responsibilities:

• Gather information and learn how to prepare a quote that will be sent to the customer on a daily basis.
• Assist Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered.
• Assist with supplier and vendors purchase orders.
• Contact Service Partners to obtain needed paperwork.
• Qualify Work Orders at store manager level.
• Must have excellent verbal and written communication skills.
• Must have strong organizational and time management skills.
• Must be able to work well in a team atmosphere.

Regional Service Assistant

A successful candidate for the role of Regional Service Assistant is highly motivated and is able to solve problems. Our Regional Service Assistant is knowledgeable and will go above and beyond in providing a high level of customer service for our internal team.

Additional requirements of the Regional Service Assistant:

• High School Diploma or GED
• 1-3 years' experience in customer service environment servicing facilities maintenance
• Ability to pass a background check, drug screen.
• Ability to work overtime hours as needed – we are a 24/7 maintenance facility.
• This is a full-time position, Monday-Friday.

Benefits:

We value our Service Team and provide an excellent benefits package including:

• Medical, Dental, and Vision Insurance with a generous portion paid for by the company
• Company Paid Basic Life Insurance and Short and Long Term Disability
• 401(k) Retirement Plan with Company Match
• Paid Vacations and Personal Days
• Paid Holidays and Sick Days
• On-Site Kitchen
• Company Sponsored Lunches
• Personal Cell Phone Service Discount through Company Cell Phone Carrier
• Opportunity for career growth

Compensation: $15-$20 hourly based on experience

Our company has an exciting opening for a Customer Service & Sales Representative role that will consist of delivering a positive customer experience, directly educating customers on the products and services, and being their main point of contact throughout the sales process. The Customer Service & Sales Representative is a crucial role as the position consists of communicating with customers, executing product strategies and sales campaigns, building customers acquisition and retention, boosting customer engagement, and handling all sales inquiries.

The Customer Service & Sales Representative will receive full training and development to enhance their skill set. The Customer Service & Sales Representative will also have the opportunity to train in the various aspects of the sales cycle expanding their credentials to even higher levels. Being a part of our company, you will work with other team members to meet customer demands and increase revenue.

Customer Service & Sales Representative Responsibilities:

• Connect with customers in person on a daily basis educating them of productions and services available
• Provide customers with detailed and accurate information to ensure product fulfillment and customer satisfaction and sales orders
• Branch into different departments and learn all areas of the company, including sales and client relations to increase revenue
• Facilitate order processing by taking down customer personal information in a professional manner
• Navigate local markets and territory strategies to obtain new customer acquisitions
• Work with Customer Service & Sales Representative team members to expand development and responsibilities within the company to grow to a higher professional level

Customer Service & Sales Representative Requirements:

• Excellent communication skills; must be comfortable with customer interactions
• Proficient problem solving abilities
• Reliable transportation
• Must be 18 years or older
• Enthusiastic about building in-person relationships and overturning objections

Job Type: Full-time

Pay: $ $1,600.00 per week

Work Location: In person

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handles inbound member calls in a high volume fast-paced contact center environment

• Utilizes effective communication and probing questions to identify member needs

• Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

• Provides relevant solutions while following written policies and procedures

• Advises and educates members on digital tools and resources

• Utilizes critical thinking to determine additional member needs and solutions

• Demonstrates ability to attract new members and expand relationships with current members through product acquisition

• Provides exceptional member service by demonstrating empathy, active listening, and professionalism

• Exemplifies strong time management skills by closely adhering to assigned work schedule

• Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

• Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma or General Equivalency Diploma required.

• Up to 1 year of customer service, financial services member contact experience or military experience.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment

• Prior experience in a fast-paced contact center environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handles inbound member calls in a high volume fast-paced contact center environment

• Utilizes effective communication and probing questions to identify member needs

• Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

• Provides relevant solutions while following written policies and procedures

• Advises and educates members on digital tools and resources

• Utilizes critical thinking to determine additional member needs and solutions

• Demonstrates ability to attract new members and expand relationships with current members through product acquisition

• Provides exceptional member service by demonstrating empathy, active listening, and professionalism

• Exemplifies strong time management skills by closely adhering to assigned work schedule

• Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

• Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma or General Equivalency Diploma required.

• Up to 1 year of customer service, financial services member contact experience or military experience.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment

• Prior experience in a fast-paced contact center environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing.

Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

For new hires starting in August, September, October , November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office . This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.

As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

What you'll do:

• Facilitate the member experience by answering phone calls, emails, and other requests from members.
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Maintain required Property & Casualty (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED equivalent
• Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
• Ability to prioritize and multi-task, including navigating through multiple business applications

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Prior experience in a fast-paced contact center environment

Compensation range: The hiring range for this position is: $6,370 - 50,300.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handles inbound member calls in a high volume fast-paced contact center environment

• Utilizes effective communication and probing questions to identify member needs

• Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

• Provides relevant solutions while following written policies and procedures

• Advises and educates members on digital tools and resources

• Utilizes critical thinking to determine additional member needs and solutions

• Demonstrates ability to attract new members and expand relationships with current members through product acquisition

• Provides exceptional member service by demonstrating empathy, active listening, and professionalism

• Exemplifies strong time management skills by closely adhering to assigned work schedule

• Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

• Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma or General Equivalency Diploma required.

• Up to 1 year of customer service, financial services member contact experience or military experience.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment

• Prior experience in a fast-paced contact center environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handles inbound member calls in a high volume fast-paced contact center environment

• Utilizes effective communication and probing questions to identify member needs

• Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

• Provides relevant solutions while following written policies and procedures

• Advises and educates members on digital tools and resources

• Utilizes critical thinking to determine additional member needs and solutions

• Demonstrates ability to attract new members and expand relationships with current members through product acquisition

• Provides exceptional member service by demonstrating empathy, active listening, and professionalism

• Exemplifies strong time management skills by closely adhering to assigned work schedule

• Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

• Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma or General Equivalency Diploma required.

• Up to 1 year of customer service, financial services member contact experience or military experience.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment

• Prior experience in a fast-paced contact center environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handles inbound member calls in a high volume fast-paced contact center environment

• Utilizes effective communication and probing questions to identify member needs

• Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

• Provides relevant solutions while following written policies and procedures

• Advises and educates members on digital tools and resources

• Utilizes critical thinking to determine additional member needs and solutions

• Demonstrates ability to attract new members and expand relationships with current members through product acquisition

• Provides exceptional member service by demonstrating empathy, active listening, and professionalism

• Exemplifies strong time management skills by closely adhering to assigned work schedule

• Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

• Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma or General Equivalency Diploma required.

• Up to 1 year of customer service, financial services member contact experience or military experience.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment

• Prior experience in a fast-paced contact center environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handles inbound member calls in a high volume fast-paced contact center environment

• Utilizes effective communication and probing questions to identify member needs

• Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

• Provides relevant solutions while following written policies and procedures

• Advises and educates members on digital tools and resources

• Utilizes critical thinking to determine additional member needs and solutions

• Demonstrates ability to attract new members and expand relationships with current members through product acquisition

• Provides exceptional member service by demonstrating empathy, active listening, and professionalism

• Exemplifies strong time management skills by closely adhering to assigned work schedule

• Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

• Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma or General Equivalency Diploma required.

• Up to 1 year of customer service, financial services member contact experience or military experience.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 1 year of customer contact experience in a needs-based sales environment

• Prior experience in a fast-paced contact center environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.