724 Guest Service Team Members jobs in Portland

Harris is seeking a Customer Support Analyst for our School Nutrition Division. We’re looking for a bright, energetic, and positive professional who is passionate about delivering exceptional customer service. In this role, you will have direct, day-to-day interaction with our valued customers, helping resolve a variety of software-related issues to ensure a seamless user experience.

JOB DUTIES & RESPONSIBILITIES

• Diagnose and troubleshoot software and hardware issues.

• Collaborate closely with the Support team to identify, escalate, and resolve customer concerns.

• Respond promptly and professionally to customer phone calls, emails, and support tickets.

• Develop and maintain in-depth product knowledge to handle both first-level and escalated support cases.

• Leverage AI tools and technologies to enhance problem-solving, automate routine tasks, and improve support efficiency.

• Contribute actively to initiatives that drive customer satisfaction and service quality.

• Document and track client interactions, issues, and resolutions in our support systems.

• Deliver client training sessions via webinars or on-site visits as needed.

Required Skills & Qualifications

• At least three years of prior call center or technical support experience.

• Strong troubleshooting, analytical, and critical-thinking abilities.

• Excellent verbal and written communication skills.

• Proficiency in using AI tools (e.g., chatbots, AI-based diagnostics, automated reporting, or knowledge bases) to assist in daily tasks.

• Strong organizational and time management skills; able to multitask effectively.

• Self-motivated and able to work independently as well as collaboratively within a team.

• Flexible and adaptable, with the ability to work in a dynamic and evolving environment.

• Confident working with diverse customer personalities and needs.

• Excellent computer skills, including proficiency with Microsoft Office Suite.

• Ability to type a minimum of 40 WPM.

• Knowledge of SQL/Firebird databases is a plus.

• Experience in education, school environments, or school food service is preferred.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@weareharris
• LinkedIn: ⁠Harris Computer

Overview:

Whats your wish list for the perfect job? Maybe its to make a positive impact in the world, or to grow your career in healthcare. Maybe working with a supportive team is top priority, or to feel respected and valued.

If your answer is all of the above, consider joining our team at Consonus Pharmacy. Its a perfect opportunity for compassionate people dedicated to peoples health and well-being.

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Service Representative to join our team!

As the Customer Service Representative your responsibilities will include, but are not limited to:

• Answering customers inquiries and account-related questions
• Researching and assisting customers in troubleshooting issues over the phone
• Establishing positive relationships with both internal & external customers
• Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers

Benefits may include:

• Paid training & career advancement opportunities
• $25,000 toward ongoing education benefit
• Generous Paid Time Off that pools vacation, sick & holiday pay in a single bucket for flexible use
• Medical/Dental/Vision insurance
• Free access to MDLIVE allowing access to your health benefits from anywhere
• 401K With Employer Match
• Employee Cell Phone Discount
• Employee Assistance Program: with free access to counseling & support services

• One year of experience in providing customer service skills
• Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information.
• Ability to work under pressure and in time-sensitive situations.
• Ability to obtain Pharmacy Technician License

Be here. Be you.
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. Weve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.

Were committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.

That means you being you without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. Its the foundation of who we are and the evolution of our collective future.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support, preferably in a remote capacity.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• High-speed internet connection and a dedicated workspace.

• Provide advanced technical support and troubleshooting to customers experiencing product-related issues.
• Manage and resolve customer inquiries and complaints efficiently and effectively across multiple communication channels.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify opportunities to improve customer experience and product functionality, providing feedback to relevant teams.
• Mentor and guide junior support staff, sharing best practices and knowledge.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Collaborate with engineering and product teams to resolve complex technical bugs and issues.
• Analyze support metrics to identify areas for improvement in service delivery and customer satisfaction.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Participate in ongoing training to stay updated on product features and support procedures.

• Proven experience in a customer support or technical support role, preferably in a senior capacity.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving and analytical skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Exceptional written and verbal communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in providing support for software or technology products is highly desirable.
• A patient and customer-centric approach to issue resolution.
• Ability to work collaboratively within a team and independently.