59 Gwinnett Medical Center jobs in Sugar Hill

Hybrid Patient Coordinator

Reports to: Sales & Marketing Director & Director of Operations

WIFH is a leading concierge medical practice in Atlanta, GA, specializing in Lasers & Aesthetics. Our focus is on providing exceptional patient care and achieving outstanding results. With over 90 years of combined laser experience, our team is dedicated to excellence, innovation, and ensuring patient safety.

The Hybrid Patient Coordinator is a dual-function role combining patient-facing responsibilities with sales, marketing, and administrative support. This position plays a key role in delivering a seamless, positive experience for new and existing patients while also contributing to the success of our marketing and sales initiatives. The Hybrid Patient Coordinator will split time between front desk operations and sales/marketing coordination, ensuring efficiency across both areas.

Key Responsibilities

Patient Experience & Front Desk Operations

• Serve as the first point of contact for patients in person, over the phone, and via email, delivering an exceptional first impression.
• Build rapport with patients, ensuring a welcoming, calm environment at all times.
• Schedule appointments efficiently to optimize provider time and treatment room utilization.
• Maintain accurate patient records in our EMR system (PatientNow), including procedures, outcomes, and medical details.
• Create invoices and quotes, process payments, and manage patient balances.
• Scan, file, and manage confidential patient documents, including consent forms through DocuSign.
• Maintain the reception area, restock products on displays, and ensure common areas are tidy.

Sales & Marketing Support

• Manage and follow up on leads via RAMP (CRM software) and track patient conversions.
• Assist with patient consultations, providing procedure and product education to drive sales.
• Administer weekly and monthly sales/marketing reports and track service line performance.
• Monitor PatientNow analytics to identify patterns and opportunities for sales strategies.
• Support target marketing campaigns, including weekly Mailchimp email marketing.
• Conduct market research, forecast revenue, and assist in budget development for service lines.
• Collaborate with the Sales & Marketing Director on promotions, events, and special projects.

Administrative & Cross-Functional Support

• Work closely with both the Operations and Sales teams to ensure a smooth workflow.
• Manage charitable donation requests.
• Participate in cross-department initiatives to improve patient experience and operational efficiency.
• Perform other administrative and support duties as assigned.

Qualifications

• 2–3+ years of sales and/or customer service experience, preferably in a medical, spa, or aesthetics setting.
• Friendly, energetic personality with strong interpersonal skills.
• Excellent verbal, written, and communication abilities.
• Highly organized with strong time and workload management skills.
• Ability to work autonomously, prioritize multiple assignments, and adapt quickly to shifting needs.
• Self-starter with a goal-oriented mindset and creative problem-solving abilities.
• Comfortable balancing both patient-facing and administrative/marketing responsibilities.

**JOB PURPOSE:**
Responsible for assisting the patient and patient caregiver with personal hygiene needs to increase the level of comfort of the patient.
**KEY RESPONSIBILITIES:**
1. Provides optimal comfort care, dignity and privacy for the patient.
2. Follows procedures for handling medical emergencies or other incidents that affect the delivery of service in accordance with the Care Plan.
3. Reports patient progress and problems to supervisory personnel.
4. Assists with home management to include light housekeeping, laundry and changing linens.
5. Maintains a safe, clean and comfortable environment for the patient.
6. Assists with meal preparation and related tasks as indicated by the Care Plan.
7. Assists with patient transfer, ambulation and exercise of patients as directed by the Care Plan.
8. Provides personal hygiene to patients including bathing, shaving, oral hygiene, skin care, dressing, toileting, and hair care.
9. Provides patient care services in accordance with PruittHealth Family First policies and
procedures and as directed by the Care Plan.
10. Coordinates care with the Registered Nurse (RN) and/or Executive Director.
11. Maintains accurate and current records of visits.
**KNOWLEDGE, SKILLS, ABILITIES:**
- Attends a minimum of 8 hours of annual in-service education and provide documentation to
the agency.
- Attends team meetings and staff development in-services.
- Communicates well with patients/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers questions when appropriate in a professional manner.
- Able to respond to change productively and handle additional projects as assigned.
- Participates in center/agency surveys (Licensure/JCAHO) and any subsequently required reports.
- Attends and participates in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification as required.
- Attends and participates in mandatory in-services.
- Honors patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
- Complies with corporate compliance program.
- Reports job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
- Follows established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
- Follows established safety procedures when performing tasks and/or working with equipment.
**MINIMUM EDUCATION REQUIRED:**
Certificate of completion of a state recognized Home Care Aide Training Program (20 hours) and supervised clinical practice (20 hours). Successful completion of nurse aide credentialing or competency evaluation recognized by the state of Georgia is also acceptable.
**MINIMUM EXPERIENCE REQUIRED:**
One (1) years of experience working with adults in a healthcare setting.
**MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:**
Proof of basic first aid during training and current CPR certification. Valid driver's license and automobile liability insurance.
**ADDITIONAL QUALIFICATIONS:** (Preferred qualifications)
Home care experience is desirable.
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._

**Overview**
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
· Comprehensive health benefits that start day 1
· Student Loan Repayment Assistance & Reimbursement Programs
· Family-focused benefits
· Wellness incentives
Ongoing mentorship, development, leadership programs.and more
**Description**
Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.
**KEY RESPONSIBILITIES:**
+ Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ).
+ Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
+ Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues.
+ Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
+ Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
+ Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
+ Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.
**MINIMUM QUALIFICATIONS:**
+ High school diploma, GED, or equivalent.
+ Must be at least 18 years of age and authorized to work in the United States.
+ Proficiency in English, with strong communication skills.
+ Strong interpersonal skills with the ability to work collaboratively in a team environment.
+ Basic digital literacy and comfort navigating software applications.
+ Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
+ Successful completion of software training upon hire.
**Additional Details**
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred.
**Connect With Us!**
Connect with us for general consideration!
**Division** _The Emory Clinic_
**Campus Location** _Johns Creek, GA, 30097_
**Campus Location** _US-GA-Johns Creek_
**Department** _TEC IM Endocrinology ESJH HBC_
**Job Type** _Regular Full-Time_
**Job Number** _ _
**Job Category** _Clinical & Nursing Support_
**Schedule** _8:30a-5p_
**Standard Hours** _40 Hours_
**Hourly Minimum** _USD $19.34/Hr._
**Hourly Midpoint** _USD $23.56/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

Job Description

Job Description

Want to Make a Difference for Others? Welcome to Serenity.

Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? We'll Teach You.
We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient.

What You’ll Do as a Patient Care Coach:

• Work 1 on 1 with patients throughout the day
• Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training!
• Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills
• Prepare daily objectives to help patients get the most out of each treatment
• Track patient progress and update their records for the doctors, managing sensitive information with professionalism

Who We Are:
Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

What You Need:

• 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others
• Interpersonal skills – naturally positive, patient, and people-focused
• Ability to communicate clearly in person and in writing
• Ability to maintain a calm, composed presence, even in fast-paced or busy environments
• Desire to learn and be open to feedback, to better help patients on their healing journeys

Benefits

Why You’ll Love Working at Serenity:

• Fulfillment – make a real difference for others as you help our patients ‘take back their lives’
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• 401(k) – because your future deserves self-care too

Job Description

Job Description

Want to Make a Difference for Others? Welcome to Serenity.

Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? We'll Teach You.
We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient.

What You’ll Do as a Patient Care Coach:

• Work 1 on 1 with patients throughout the day
• Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training!
• Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills
• Prepare daily objectives to help patients get the most out of each treatment
• Track patient progress and update their records for the doctors, managing sensitive information with professionalism

Who We Are:
Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

What You Need:

• 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others
• Interpersonal skills – naturally positive, patient, and people-focused
• Ability to communicate clearly in person and in writing
• Ability to maintain a calm, composed presence, even in fast-paced or busy environments
• Desire to learn and be open to feedback, to better help patients on their healing journeys

Benefits

Why You’ll Love Working at Serenity:

• Fulfillment – make a real difference for others as you help our patients ‘take back their lives’
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• 401(k) – because your future deserves self-care too

Hybrid Patient Coordinator

Reports to: Sales & Marketing Director & Director of Operations

WIFH is a leading concierge medical practice in Atlanta, GA, specializing in Lasers & Aesthetics. Our focus is on providing exceptional patient care and achieving outstanding results. With over 90 years of combined laser experience, our team is dedicated to excellence, innovation, and ensuring patient safety.

The Hybrid Patient Coordinator is a dual-function role combining patient-facing responsibilities with sales, marketing, and administrative support. This position plays a key role in delivering a seamless, positive experience for new and existing patients while also contributing to the success of our marketing and sales initiatives. The Hybrid Patient Coordinator will split time between front desk operations and sales/marketing coordination, ensuring efficiency across both areas.

Key Responsibilities

Patient Experience & Front Desk Operations

• Serve as the first point of contact for patients in person, over the phone, and via email, delivering an exceptional first impression.
• Build rapport with patients, ensuring a welcoming, calm environment at all times.
• Schedule appointments efficiently to optimize provider time and treatment room utilization.
• Maintain accurate patient records in our EMR system (PatientNow), including procedures, outcomes, and medical details.
• Create invoices and quotes, process payments, and manage patient balances.
• Scan, file, and manage confidential patient documents, including consent forms through DocuSign.
• Maintain the reception area, restock products on displays, and ensure common areas are tidy.

Sales & Marketing Support

• Manage and follow up on leads via RAMP (CRM software) and track patient conversions.
• Assist with patient consultations, providing procedure and product education to drive sales.
• Administer weekly and monthly sales/marketing reports and track service line performance.
• Monitor PatientNow analytics to identify patterns and opportunities for sales strategies.
• Support target marketing campaigns, including weekly Mailchimp email marketing.
• Conduct market research, forecast revenue, and assist in budget development for service lines.
• Collaborate with the Sales & Marketing Director on promotions, events, and special projects.

Administrative & Cross-Functional Support

• Work closely with both the Operations and Sales teams to ensure a smooth workflow.
• Manage charitable donation requests.
• Participate in cross-department initiatives to improve patient experience and operational efficiency.
• Perform other administrative and support duties as assigned.

Qualifications

• 2–3+ years of sales and/or customer service experience, preferably in a medical, spa, or aesthetics setting.
• Friendly, energetic personality with strong interpersonal skills.
• Excellent verbal, written, and communication abilities.
• Highly organized with strong time and workload management skills.
• Ability to work autonomously, prioritize multiple assignments, and adapt quickly to shifting needs.
• Self-starter with a goal-oriented mindset and creative problem-solving abilities.
• Comfortable balancing both patient-facing and administrative/marketing responsibilities.